CVS

The staff is very friendly! And Andrea the beauty consultant is amazing. She is so friendly and really cares about her client’s. Everything Andrea has recommended to my girlfriend from facial care to cosmetics was spot on. My girlfriend is only going to go to her from now on and she’s sending all of her friends there as well. The difference I see in my girl friends confidence is amazing with the proper facial routine and proper make up and we owe it all to Andrea so if your looking for help with your facial care or the proper match for foundation please go see her. You will be so happy you did.
Thanks Andrea.

ApplePay not working here. They no longer accept the form of payment although it works at other cvs locations

May 13, 2016
This pharmacy is a shambles. Personnel are tripping over crates on the floor. Trash bins are overflowing.
I picked up a prescription.
When I got home there were 28 tablets though the pharmacy documents and bottle’s label correctly indicated 90.
Pharmacy errors in filling medications is a highly concerning issue.
Higher management better step in soon and correct this situation.
Tough time in Mission Street pharmacy all day today. Four people quit so one clerk one pharmacist and one very long line of customers. Management problems or better salary & working conditions else where?

They take absolutely forever. They always say your scripts are ready when they aren’t. When you’re in college and go in between classes, be prepared to be late to your next class. The people working in the pharmacy are really nice, but they just take so so long and don’t have your scripts ready when they should
UPDATE: I want to switch pharmacies. They gave me the wrong scripts and I now am in bad standing with my class because of the wait

worst pharmacy ever. I go a day after my prescription is supposed to be ready & they’ll ask me to wait 20 minutes because it’s still not ready. I can’t even tell you how many times this has happened. extremely understaffed. be ready to wait forever.

Have been going to this location for all my prescriptions for many years… long before it became the shell of a drugstore that Long’s was prior to CVS purchasing. But I’ve reached my limit. Waited for 1.5 hours last night for a prescription to be filled! I do not blame the staff. They are working hard and tirelessly, both clerks and pharmacists. I blame the management. I have told the local manager time and again to please pass on to whomever it is making staffing decisions that the pharmacy rarely answers their phones in a timely manner, lines are rarely shorter than 3 persons and often as long as 10, and waits are nearly always long… COMPLETELY UNDERSTAFFED. My husband waited tonight for another of my prescriptions and when he reached a clerk, she said she was sorry but it was not in their system… no record of my doctor having it sent in. So yeah… that’s it… moving my prescriptions over to Costco.

What a terrible pharmacy experience. Waiting in the «pick up» line since Doctor’s on Duty called in my prescriptions, stared at 7:40. Ten minutes later I’m seen and the woman tells me one prescription isn’t in, so go to drop off because she can tell me more. Wait in the drop off line from 7:50 — 8:30, finally seen at 8:30 and the lady there tells me the prescription that I need didn’t get called in, even though it did, and that I have to call the Dr to have them ok the Rx. Well of course at this point the Dr’s office is closed and now I have to start the process all over again tomorrow.
The worst part was how insincere their apologies were, and when I spoke to the manager Brett, he had a clear distain for the situation and an overall lack of concern for customer experience.
Then when I got home, my liquid medicine was leaking. Fail CVS.

Don’t expect your meds to be filled on time. They say an hour expect 2 – 3. And guess what you get there and wow still not filled, you have to wait. This pharmacy is continuously understaffed. If it wasn’t the closest pharmacy I wouldn’t go here. This has happened on three separate occasions so I believe this review is warranted

After several recent visits, I was optimistic that the problems with this pharmacy brançh were being resolved. Yesterday, I was brought back to reality! I entered the pick up line with only 1person ahead of me. He was the chatty type, and needed lots of instructions. I stepped up to the window and began my request. The clerk Nancy stated I only had one script. Upon my Insistence, she directed me to the drop óff line. I was told my script was not covered under my insurance. When I stated I would pay for it, this clerk yelled it will take an hour because the pharmacist is out to lunch. She seemed gleeful that I was being inconvenienced. As I turned out leave, another lady who was in the pickup line and had been promised her meds would be ready an hour ago was told «That was another pharmacist, she’s gone and this pharmacist is out to lunch, come back in 45 minutes. There seems to be a total lack of empathy for the customers. C’est la vie!

Something about this parking lot, puts me on edge. While I have never actually been assaulted, everything tells me to watch my back & my bags ! And lock my car !
Shady characters and pan handlers are always loitering, and no security in sight.
They do have a Wells Fargo ATM in the parking lot. There’s a rarely seen coin-​op water refill machine in front,& a (nearly extinct) coin-​operated pay phone. Cost 50cents a call, if you were wondering.
When you go inside, the register area is usually either deserted, or swamped with customers, so Forget asking for help or direction. Aisles are tidy and well-​stocked, the only reason for a second star.
Any day or hour you will see a huge line and raised voices in the pharmacy. If you are from out of town, you may notice that paper towels that are $ 1 in other towns are more like $ 2 – 2.50 here. Dish soap — same thing ‚
no $.99cent choice here ! While I realize this CVS does not claim to be a «bargin store”– I feel that this particular CVS, compared to others I have been to, takes advantage of their location. Because there is no discount store in the area, they inflate the price of basic household goods. In other words, if there was a Dollar General or 99cent store in the neighborhood, they would respond with better pricing .
But since there is no Walmart in the area, they get away with charging $ 2.50 (minimum)for 4rolls of toilet paper !
I think they really gouge people on pricing because so many people who use this store do not own cars !

Staff is hardworking and good, but the pharmacy seems to be understaffed.
Opted to pick a prescription here after an urgent care visit up the street, to save time. Such a bad idea. Way understaffed and lines of irate customers.

this might be the worst pharmacy known to man. The «manager» was the meanest person I’ve ever met. She basically put me down and laughed at me after crawling in there with a 102 temp to get my tams flu and antibiotics just ordered by urgent care. They also gave me some codine syrup (she preceded to make me feel like a drug addict) to help me breathe and an inhaler. Anyway this evil woman laughed at me even thought I could barley stand up and turned me away because she refused to fill my meds because she was closing in 30 min despite me crying and begging for her to help me. Mind you there were two people in line. I had to go to urgent care that night for a breathing treatment via ambulance, had to call in sick and almost lost my job. but this «manager» had 0 sympathy. I think she just wanted to go party or something, she is just too cool for her job. hahahah makes me want to vomit. this person should be fired and maybe go work at the DMV or some other place where they value cold evil jerks that make people feel crappy because they are on some stupid power trip. Good for you you dumb idiot, your the cvs pharmacy «manager» and you mean as shit. Life goal accomplished? YOU SUCK. Seriously, ANY OTHER pharmacy in santa cruz is like the hilton compared to this shithole. go ANYWHERE else. The safeway nearby is slow but at least they are not heartless psychopaths. wall greens on front is okay. anywhere people but here. five these assholes out.

I’m giving this place 5 stars solely for the abundance of cruelty free brands. NYX, Physician’s Formula, Milani, and more. I’ve gone to Walgreens and they don’t have many so for that sole reason, I will be coming back! :)

I gave CVS two stars initially and now I take that back! If I could give zero stars for the establishment, I would. I went to CVS on mission street with mom and grandma because they needed to get some soap. All three of us walked in and walked out. This store went from worse to horrid. They now don’t sell matches?! Half the shelves are empty. And this was the topper of the night… We walked in to get a basket. No carts or baskets. The cashier said they only have four baskets. GHETTO! I will never enter this dump again.

Terrible. Made me feel like I was breaking the law. After I made them give me the prescription back I went too Safeway and filled it no problem. It wasn’t even for me. When you need medication do not go here. They should be ashamed.

Things have greatly improved at the Mission Street CVS in the past few months. I have noticed a strong uptick in customer service provided by the pharmacy staff and much fewer lines and a lot shorter. I am assuming there is increased staffing and better hiring/​training/​managing. Thank you CVS Management! I am now shopping there more frequently as a result. I’m a much happier customer now.

This review is regarding the pharmacy and store. The staff seems uninterested in their jobs. I can’t find people to answer my questions. I have a Orthopedic issue and needed a knee brace, I was handed a roll of ace bandage. When I found what I was looking for the same employee told me that would not work for my specific needs.
The store is very unorganized and I cannot find what I’m looking for whatsoever. I miss longs they always knew how to help and could point you to that you were looking for. The pharmacy was also better at filling prescriptions and would have them ready faster than what the CVS people do now.
I can’t say I won’t shop there because they are the only place I have been to that sells film.
I wish they would get it together. I would be much happier with them. I moved my pharmacy to Walgreens down town because of the overall lack of service at the pharmacy counter.
The only thing lacking at Walgreens is the knee braces and other first aid supplies.
CVS is a sham of a business. Not sure how or why they are still in business.

CVS should go out of business. Inventory uninteresting and basic product bins often slim or empty since it opened. Could never compare with Longs (whom they purchased) for diversity of products and service.

I get meds here all the time and it seriously takes forever, but the staff in this particular CVS is very friendly, positive, and really does work hard.
love u guys shouts out to the pharmacy!

Best CVS in Santa Cruz. This doesn’t mean they are amazing but they are better than front street. I usually have very friendly cashiers and find most the randoms I need avoiding my trip to the east side.
Ps, cvs please stop giving me 5 foot long receipts. I hardly believe the bag law is helping with these things getting printed all day.