Clean Sweep

Unilocal we need to work on being able to give no stars or negative stars!
Again another one star. After I texted Liz expressing how displeased I was (at 3pm) I received a text saying «WowIam»… then a few minutes later I received another text, not a phone call a text! Saying «We worked nonstop for a total of 9 hours. We did what we could within your budget. You got your money’s worth. «
This kind of response is infuriating… especially since I am in a costumer service industry myself. If someone was as displeased with my work as I was with Liz’s… I would have been on the phone instantaneously trying to rectify the situation. I took to Unilocal around 5pm and magically at 7pm my phone started ringing. I had no idea it was Liz because she called from a restricted number, so I didn’t answer. 3 phone calls later I finally answered the restricted number. I start explaining to her how angry I am… telling her there are still stains etc she starts telling me again that she was there for 9 hours! I’m so annoyed I say «no you were not! «she then turns it around and says well cumulatively her and her workers were there for nine hours. Lol ok! FIRST OF ALL I hired Liz. I had no idea she had a «crew» she was bringing along. SECONDLY they were there for 4 hours doing what? I have no clue considering my kitchen is still dirty and my baseboards are not clean. Please keep in mind it was an EMPTY house! So since Liz and her «crew» of 3 other people were there a total of 4 hours… according to Liz’s math it should be 4hours x 4 people right? That’s 16 hours. Where did 9 come from? If they were there for 9 cumulative hours that would indicate each person worked a 2.25 hours. 9“hours”÷4people= 2.25 Total hours. WHAT? So were you and your crew there for a total of 2.5 hours? Should I have paid you less? Even writing it out makes no sense! Lol you worked 4 hours! 9am-​1pm 4Hours!
Arithmetic must not be my strong suit.
Anyway as our phone call continued she had a flippant, rude response to everything I said. After a while of someone you just paid to do a shitty job and they are being rude, flippant and condescending and insisting they did their job as best they could due to your budget. All the while telling me she should have taken before and afters (I know what it looked like before and after and I’m not happy!) You start to get really annoyed with the attitude, I cut her off and said «you know Liz you are a woman of a certain age… so spare me the immature responses» SILENCE! Finally! I continue on about what parts of her service I was not happy with. Shes still silent so I say hello? She says to me «yeah I’m here I don’t want to say anything cause your just going to tell me what a bitch I am» ok no. I’m starting to see a pattern here… miss victim. I never swore at her once the only thing I ever called her was «flippant».
Regardless this phone conversation was Liz chasing her tail. It went no where! Not once did she offer to come and clean the parts that I was so upset with. She offered no solution at all! She said with an attitude verbatim «well what do you want me to do» I was so agrivated I just hung up. I shouldn’t have to tell you what you should do. If you are going to call me have a solution. Don’t call me to argue.
Ugh. Never again.

Boy did this lady try and take us for a ride. Had I gone with a migrant worker in front of ProBuild I probably would have paid less and gotten more done.
She quoted us 150 to 200. Then left me a voice mail the day before saying we were going to have to «renegotiate». I wasn’t having it and neither were my housemates.
After all was said and done it looked like she had half assed a good chunk of the work leaving a bunch of stains on the floor which would have easily been removed with a putty knife. Not only that but she then tried to tell my housemate 270! She didn’t mention she would be bringing extra help either (according to her 3 workers total) for what was easily a one person job.
The worst aspect of all was her attitude. I know a shitty attitude when I hear it and the voice mail she left was full of it. NEVER using this lady’s service again.

You cannot rely on her word. Her free estimate quoted me at $ 160– $ 180. The day of her quote skyrocketed up to $ 240! I said no, sorry, no way can I pay that, and she changed it to $ 200. I felt I had no choice because relatives were coming in two days. When she was finished, she texted me saying she went 1.5 OT. So I should be satisfied.
She told me she was going to mop all the floors and wipe down baseboards; it didn’t happen. My bathtub was cleaned, but they chose not to clean the hair catcher; they left it dirty. Puddles of water was left under the shampoos, streaks of soap and dirt on the floor in the bathroom. I asked her to use polish on my coffee table and not only did it not look like she used it, but a big streak ran across the bottom of it. My tall glass vase, and rug was left outside. My waste basket was misplaced, only two rooms got mopped and I wanted 3 plus the entry way. I feel they rushed thru like a whirl wind and was very dishonest, AND they only used water to clean. I asked if they used white vinegar, the girl said yes, but I couldn’t smell anything, and felt she wasn’t being honest. Yea, thoroughly disappointed! Never again!

I too do not write negative reviews, this is a first. But I would not personally recommend this cleaner. I hired her because her website specifically stated «One time or many time, moving out or moving in». I moved out of a rental townhome that was in overall good condition and needed special attention to some hard water stains on the master bathtub as well as the tile/​grout of the kitchen counters and sink. The most important thing was that she be willing to come back and do touch ups if the rental manager felt any were needed. I was given an absolute verbal assurance she would. I even called her to tell her I paid her a tip in her check left on the counter and please pay special attention to the bath and counters (which we had originally discussed when she came out and gave her quote). At that point, she wanted to up the price another $ 25 on top of the $ 50 tip I gave her (but in the end did not). Come to find out, she called the management company and told them that she would not be coming back out to do any touch ups, before she even spoke with me, and in fact never personally spoke with me after the clean just left a text saying she thought the job went «ok». I am being charged by the rental company for touch ups (I admit the rental company is a tough one, but the fact that she called them and left a message saying she would not go back out after she agreed to do so if needed was beyond me — and she did this without even telling me!!!). I reiterated that at least 3 times when hiring her that it would be important she do that if needed. In the end, after the cleaning was done and I had a chance to go look at 6 days later upon my return to the Santa Cruz, I am disappointed on many levels that I just cannot express. The one positive is that she drove less than a mile out of the way to return the key to management slot for me since I had to leave town for our move, but she did make a rather big deal about it (she wanted the extra $ 25 to return the key less than a mile away). Oh, lastly, she said it is not normal business for her to give an invoice of things she cleaned to a rental management company and did not actually want to do it, which I found very odd since she states on her website that she does one time move outs.

I have never had the urge to make a negative post about anybody on Unilocal before this, this is my first. The cleaning job was pretty good but paid quite a pretty penny. On the other hand, the way that Liz deals with business was pretty horrid. They came and cleaned the house I just bought on Pleasure Point, and didn’t have time to complete the small unit in the back of the house that night. When they were here, she asked me «how much I paid for my house». It is a nice place near the beach, and I had worked really hard to get it. I had asked her what the price was per hour would be, and she said $ 30. I then asked her to come back the next day and finish the 1 hour that I wanted in the unit, and she said that (word for word) «it really isn’t worth it to come out to do your studio for less than $ 60, which is minimum. sorry i didn’t not mention that yesterday». I told her that I needed her to come, that is what we initially talked about, and she finally said ok, she would send her helper for $ 30 for 1 hour and she would call on her way the next day. The next day, there was no phone call and at 8 at night I finally got ahold of her and she said the lady had been there and that «i had probably just not seen her, and she worked really hard and worked over an hour so to send $ 35». I checked, and it seemed like it had been cleaned, so I said no, I would send her $ 30 like we had originally agreed upon. This is the part of the story that pushed me to do this. She replied «It really doesn’t matter how much longer she was there. I was going out of my way to make this last bit happen for you. Honestly $ 5makes that much of a different after you spent so much $$ on your house?» I replied that I was going off of what we «agreed» upon with price, and was appalled by the way she handled this situation. She apologized, but I definitely will NOT be a repeat customer.
I am a 28 year old that just bought a very expensive house/​property because I have worked very hard in life, and my response to her is yes, $ 5 does matter to me because that is what we agreed upon and I have a hefty mortgage. It is the moral value of the situation.

Liz and her helpers are excellent, reliable, conscientious cleaners. We have trusted them to keep our house in good shape for several years now, and we have been very happy with their work all along. Liz is careful to use the right cleaning products for different surfaces– wood, tile, glass, etc– and to choose environmentally benign cleaning products as much as possible. We have recommended her to several friends, who have been very grateful for Liz’s help and impressed with the quality of her work and her helpers. Liz has always been responsive to our changes in schedule and to what needs to be done in the house. She and her helpers are great people and very good at what they do.

Liz and Marlen have been cleaning our house for several years. We find them to be thorough, fast and easy to work with. They always show up, and they do a great job. They are very professional and respectful of our space, and are fairly priced.