Runway Fashion Exchange

Had my first experience in this store recently and wasn’t completely impressed. I didn’t buy anything but sold some items. I was not expecting a lot but they should tell you upfront what the buying price range is usually between. Their customer service definitely needs to improve; they are nice but don’t have experience. I came in 20 minutes to 7 and the lady said «we stop buying at 7… is your buy big?» She should not of asked me that because she didn’t feel like doing her job completely 20 mins before. Next to me, the lady at the register said their system was down and instead of trying to make her customer happy, she pretty much shrugged and said there’s nothing she can do. If need be, I will come back but it will be a last resort.

Eryn is the manager there! She’s is absolutely amazing! She spent so much time with me and was very patient with my screaming nephew running around the store. The clothes are in really good condition. I’ve read reviews where people complain that the store doesn’t take their clothes. Well that is because they only take clothes that are in good condition!
Anyway great store in the scv for cheap fashionable clothes! Highly recommended and will be back:)

This place gets a 0 and should be put out of business
My gf and i walked in
With a few shorts she got from Hollister
And was told her items were outdated
Everything I’ve seen at their store is outdated jeans from 2007 style and things I can’t even see people wearing as fashionable. Ive seen better stuff at goodwill
And this is coming from a professional stylist for women. I style women in fashionable clothes for a living goddamnit and they have the nerve to tell me what’s in style
Also, please hire a new staff that knows what costumer service is.

Reason for the missing star: the idea of buying gently worn clothing at a huge discount is marvelous. However, the idea is great mainly because of the ability to buy higher-​end brands at a huge discount. This store has a mix of very low-​end brands as well as trendy designer brands such as Free People, J Brand, True Religion, and even some Anthropologie. If they want a more successful business two things need to happen. First, being more selective on the brands they buy and sell. Second, the customer service needs to be polished. The employees I’ve encountered were polite, but not overly welcoming. Overall, good store.
I sold one trash bag full of clothes when I brought in three. Very happy! The pay is 25% of their selling price. Other stores such as Buffalo Exchange and Crossroads offer 30%-35%. I made $ 147 and couldn’t be happier to make money on things that would otherwise be given to friends or donated.
If you want to sell your clothes make sure they’re clean, in good sellable condition, designer brands, and trendy styles!

I was in Santa Clarita for work Jan-​April. I found this place and LOVE it! SO many Free People clothes! and most were under $ 20! Some locals said I needed to go to the Buffalo Exchange if I liked consignment. I DID and it was a hot mess: dirty, unorganized and things crammed together-​and the prices were meh. The RFE store is very neatly organized, the items are not smashed together, it feels clean and there is EVERY time I entered the doort someone greeted me. Wish there was something like this in Georgia!

If I could give a –0 I would staff rude I know how it works when you consign items you may not get much but because I was not a little teen they did not even look at my items my teens and husband listened and watched them rude !!! I called to speak to owner of coarse would not let me I feel discriminated against because I was not 15 – 18 years old we also watched them do same thing to another mom while we were there rude !!! My first visit and not impressed at all very disappointed !!! major thumb’s down negative negative !!! All my items were new with tags ages 15 – 18 teen boys and girls from brand name stores

If your trying to sell expensive clothes don’t waste your time. But if your looking for lower end clothes for cheap shop there! Disappointment… This area needs a high end resale store!!!

This place is hit and miss, I have stopped in and found 10 items and I have stopped in and found nothing. The prices are very reasonable. I have never sold anything here so I cannot comment on that.

I have never sold anything here, but I occasionally stop in to see if there is any vintage-​y/​used things I can’t live without.
This is more of a used clothing store that a vintage shop. And like any shop that has either, you never know what surprises are in store until you go in and check it out.
They don’t have much in the way of high end/​designer items here, but the prices are really low and I have found a couple of really cute things, but it’s far and few between.
They seem to mix new items in their inventory as well.
They organize their items fairly well, but could really use a shade of some sort in their main window or different lighting. When the sun shines in, it’s really hard to see, especially in the back.
If you like to thumb through items, not really knowing what you will find, this is a decent spot for you.

I am familiar will selling stores much like this one, I read the reviews before I went in and saw how they varied– still having an open mind. I sold 7 items for $ 22. I was just going to give them away regardless so something was better than nothing. I think the computer system is a little tweaked because it only acknowledged the brands, not even condition really or current styles. Even so, the look they are going for is a bit cheaper than the «Valencia look» so it was shocking on the items that weren’t picked! Just my opinion!
If you aren’t expecting a lot then I highly recommend it! Just don’t compare what you spent on it to what you’ll be getting! :)

Not what id expect. Not much high end brands… More like target and Walmart used clothing ! For a sec it felt like I was in goodwill shopping. I’m not sure about coming back here. The service however was very good. Friendly greetings and assistance by the young woman.

I absolutely love their selection! Everything is always in great condition and prices are truly unbeatable. The style they buy is perfect. Not cheesy and cheap looking. Definitely my favorite place to shop. Especially for jeans. I am the hardest person to fit into jeans most of the time. But when I can buy a pair of Hudsons for about 30 bucks that fit like they were made for me I’m a customer for life!

Brought in 3 grocery bags of female shoes. 2 FULL Trash bags of clothing and Jewelry my mom was going to donate, so I figured I would squeeze a few bucks out of it. Came back and they handed me almost everything back and offered me $ 11. There were brand new shirts, pants, etc (Guess, Levi’s, and other brands guys don’t know about). It was pretty much a joke seeing that they have a predominantly feminine store. A guy bringing in a bunch of female clothes probably didn’t help their offer. Lady outside saw me walking out with all my stuff and agreed that their offers are ridiculous due to her past experiences.

I brought clothes with tags still on them and their excuse for not taking them was wear and tear. I doubt that they actually looked through the bags.

All the negative reviews are people who are upset they didn’t buy their old clothes. You can’t clean out your closet and get rid of all the things you don’t like and expect them to buy them. Places like this only buy things they thing people shopping at their store will buy. This isn’t a goodwill.
I don’t live out here anymore but I have a lot of experience selling at places like the buffalo exchange and crossroads. Etc. it’s great they brought a place like this to Santa Clarita. I just sold a bunch of great clothes to them.
That being said, I think they need a better buying system: From my understanding they have a computer generically pricing items. And they priced an inexpensive foreign exchange item the same as a much more expensive piece I got from Bloomingdales. I think if they got more experienced buyers and people more knowledgeable about fashion and brands. Certain materials and current trends that they would be doing much better, not all jackets and sweaters are with the same. They could be making more money. But I’m happy to get some extra change from the clothes I was getting rid of anyway!

Was a little nervous to go here after reading the reviews. However, I was surprised. The staff was very kind. I was greeted when walked in and they were very kind and fast about going through my items I had for sale. Brought in a huge bag but they only bought 4 things each around $ 3. I did purchase something and the girl kindly offered me 20% off. She was sweet. Will go back. It’s hit or miss with the items they have for sale

Went back today. Found a pair of designer jeans for my son (they were hemmed). I brought in designer and they rejected because they were hemmed and I will say in perfect condition.
Santa Clarita needs a high end consignment store. This store is very well organized large.

I took hundreds of brand new/​gently used items (clothing/​shoes/​boots) and was offered $ 7 for 3 pieces– only after I called them back at the end of the day only to find out they «Don’t call customers back if the area code is not 661». ?! I have brand label clothing and am very particular where I consign my clothes to. With absentee owners at this shop who have zero regard for customer satisfaction, I can only see failure in their future in this small community… I will be driving to LA to consign my items and make it worth my while $$

They donated my clothes without calling me. They called some number they had that I did not give them. Why do you ask people to write down their information if you don’t use it?
Poorly run. Needs a grown up to run the business not a 20 year old that just wants to get off work.

LOVE THIS STORE!!!
My husband and I both shop here, the staff is so helpful and extra friendly AND they really know their stuff! It’s a great way to still look totally stylish and super trendy without breaking the bank! Hat’s off to Bailey and Alexis for for doing a great job!