Golden Triangle Dental

Wow. After reading the reviews i didnt feel alone. i thought it was maybe me. after getting a referral from my dentist for an oral surgeon for my daughter to have her wisdom teeth extracted, i was sent here. Made the appointment not being made clear that it was a day of extraction. i thought it was just a consultation. The front office called to see if i could come earlier cause the dentist had to leave, sorry my daughter is in high school and i can not just pull her out of school to accommodate the dentist. .i than proceeded to tell the rude, not happy to be at work, person (im being nice) that i was never told that she would be having work done today, i thought it was just a consultation. .after going back and forth and arguing about he said she said, she said that i would have to go through the whole process all over and get a new referral and i couldn’t get an appointment till January. .after explaining my situation, my daughter plays hs basketball and can not miss school and practice, she didnt care to help the situation. She ended up hanging up on me, i called back 15 minutes later after i had to move my schedule around for my daughter and asked if i can still bring her in, she said «Nope» nothing i can do, i already cancelled her. needless to say «Frances» needs some customer service training and experience. i hope to get another referral somewhere else. i had to give a star (not by choice)

Front office is incompetent, they say you have an appointment then you show up and they say it doesn’t exist, happened to me twice, if you don’t mind wasting your paid time off from work by all means this is the place for you. But to be fair the dentistry work was good, maybe I got lucky but that’s what the 3 stars are for

Yesterday was another good visit with Dr. Lilly. Joanne/​the billing person gave us a great price, as usual. 1 more appt. Tomorrow. Dr. Lilly, Dr. Rahani are so kind and caring. Wouldn’t even think of going elsewhere. To the others with money problems, may I suggest that you know what your benefits are before you go to any Dr. At the end of the day we are a capatolistic system. All sevices rendered must be paid for, insurance and otherwise.

The administrator claims that someone called me and left a message about my visit not being covered, but costing $ 145. I never got this message so it ended up being a waste of time for me to go at all. Then the administrator could not properly explain why my visit cost money. She then said she would call my insurance and call me back the next day. She never called me back…

Update: This office owes us $ 300 because we were charged but our insurance payed for it. As another reviewer said, trying to get your money back is pretty much impossible. We’ve called at least fifteen times, have been told someone will call us back only to have no one call us. We were promised at some point that a check was going to be sent out… but nothing. Now, almost two years of trying to get our money back we’ve (almost) given up. Small claims court is next maybe…
Anyway, I’ve already reviewed our current five star dentist, Dr. Salmassian at Bridgeport Aesthetic Dentistry. His office and his dental work are both truly five stars. For anyone still going to Golden Triangle Hell. I mean Dental, please leave now while you still have teeth and money in your pocket.

Let me preface this by saying that ever since new dentists took over this practice I have been patient while they get the kinks out. Fast forward two years later (yes I am a gluten for punishment) and I finally left them.) WOW how amazing my new dental office is.
I mirror the sentiment of another Unilocaler: When this dental office was taken over by the current dentists it went from decent to downright unprofessional.
In my case, the billing is driving us away. Every single time they charge us we find out the visit was covered once we get the EOB. Worst yet, every time you call there is a new billing person who says they are unsure because they were not around at the time of payment and need to research. That research, which should take a 1 minute comparison of EOB and payment, takes a lot of follow up on my part because they never call back, or call back weeks later. I have had enough.
And if it can get worse — they won’t give us the refund and issue a credit. The last credit was $ 7 (apprx), but now it is another $ 140.
I feel really bad for the new billing person, and hope she has experience. I will truly miss the hygenist Cathy, LOVE HER, but not worth staying any longer. I also grew to like the dentists. (Especially when they showed actual concern when I reported an assistant who put cotton balls on my tray with bare hands and AFTERWARDS put on her gloves!)
Good news: Dr Smudde rocks! Never knew people could be so professional – and every room has windows.
Please boycot Golden Triangle or at least NEVER pay without an advance EOB, if that is possible.
Thanks for listening.

These women are amazing. I’ve been coming here for almost 10 years and they’re all so welcoming and attentive. Dr. Lilliana is great and all of the hygienists are so sweet and remember my mom and I when we come in. I definitely recommend this dentist.

Horrible place. A few awesome employees — God only knows why they stay there — but overall quite simply, you are just dollar signs to this practice. They misdiagnose, over-​diagnose, over-​charge, the equipment is from the 60’s no joke, nothing digital, and the worst — almost every procedure I’ve had done there was very painful. A few treatments I’d even call torturous, brought me to tears. Creepy office, old equipment and décor, torture methods & they are crooks. Stay far away.

The staff is Rude & Unprofessional !!! Especially the owner Dr. Rouhani !!!
She has a Bad Attitude & does not show personal care to her patients !!!
Piece of advice —— Find a new Dentist !!!

I went to Golden Triangle for around 10 years, and over the past four visits (equating to two years) I’ve become so disgusted with them that I refuse to go back. First off, they can’t seem to hold onto dentists longer than a year. Twice in the past two years I didn’t know who my dentist was on the day of my appointment they were constantly shifting patients to new dentists. Second, every time I went for a routine cleaning and exam, they lectured me about needing a night-​guard because I grind my teeth in my sleep. The first time they mentioned it to me (read: told me I would have dentures by the time I was 50) I gave in and bought the best of the best after being told the warranty was for one full year. $ 500 and nine months later, I ground right through the plastic and shattered it in my sleep. Upon returning to the office, I was told I would have to buy a new night-​guard because «the warranty is only for 30 days» and the break was directly over a molar so repairing it wasn’t an option. I explained that I couldn’t afford another night-​guard and my insurance wouldn’t pay a penny for it, so I was SOL. They «reminded» me about the importance of a night-​guard every visit after that by explaining that without one, I was «not taking proper care» of my teeth. EVERY. SINGLE. VISIT. Last time I was there I got angry and explained to the technician and dentists that the only way I would be able to obtain a new night-​guard is if the office decided to treat me to it. I simply don’t have $ 500 laying around.
This is all in addition to the other procedures I apparently «need» when I go there, including bonding and filing of the tooth line. Seriously?!? I just told you I couldn’t spend $ 500 on a night-​guard, which I agree is necessary for me but simply can’t afford, and you’re requesting that I have a $ 700 COSMETIC (read: NOT COVERED BY INSURANCE) procedure done?!? LEARN HOW TO LISTEN TO YOUR FREAKING PATIENTS!!!
Golden Triangle will no longer receive my patronage. If you have a choice in dentists, RUN THE OTHER WAY AND DON’T LOOK BACK!!!

Golden Triangle is a great Dental office! I have been going there for over twenty years. They have a wonderful office staff plus caring and highly professional dentists. Dr. Lilly is truly excellent and Kathy the Hygienist (she is so gentle, caring, and personable) is really Awesome!!! I have always enjoyed my visits with her. They have provided for all my dental needs with terrific service, a friendly atmosphere and personal care. Without any reservations I recommend them very highly.

This dental office is terrible. They are crooks! All they want is your money. 2 months ago, I moved, therefore I had to change my dentist. I chose this place (should have done my research) I went in for a cleaning. They took x-​rays and told me I needed 2k worth of work. I told them i keep up with my dental check ups and my previous dentist would have told me if I needed any work done. I refused to get anything done. Do yourself a favor and do not go here.

i wouldn’t even give this place one star. its location is so hard to figure out because its apartment complexes on one side. is that even professional sounding? being a new patient I knew it would take some time to fill out paperwork the WHOLE time I was there all I did was wait. 45 minutes here, 30 minutes there. they ended up charging me for a procedure I hadn’t even had yet which is ILLEGAL! when I found this out after I called back the next day told them my issue and asked for a refund. the lady said she would send my request it and ill get a refund a couple of days (this was a Friday) so on Monday I get a call saying that the dentist wants me to get a second opionion and come back in with the paperwork from that dentist to get a refund. Uhm, no. I called for my refund give it to me. seriously worst dental office I have ever been in.

The office is a maze of disjointed converted water closets with 1962 dental equipment inside. However, the dentists are all blinged out and well taken care of. I’m guessing Russian Mafia store front.
My first meet with the dentist– She examined my mouth like I was a horse for sale! Pulling on my lips and sticking her fingers in my mouth. I was so offended by the process; I whinnied at her when she was done, then asked the assistant for a carrot!
Watch your wallet. They definitely have their eye on the prize. For the low quality environment, they ain’t cheap.

Worst dentist I have ever been to, rude staff. All they care about is making money, not about the people. Sure, they will be phony to you. Wait time has gone up dramatically since the new people came in. See all the nice cars in the parking lot? Guess who drives them?
Had to have a filling replaced and Dr. Lily used the drill on the cheek inside my mouth not once, but twice and thought it was because the novocaine was wearing off. The other dental people yell at each other and they think that is okay. Nice! Had one lady tell me, that she was going to take it back and that my teeth were okay, not great as she first said. Gee, thanks! You really want me to keep coming back here, huh?
And really, granite counter tops in the reception area? It isn’t located in Beverly Hills. The laminate was a bad choice. Sure the carpet was old, but at least it wasn’t so loud like now.
Left and went to Mayo Dental and I had to have a deep cleaning and a bunch of other stuff done. Golden Triangle let me down in every way.

Dr. Khabbaz and her staff have shown such great respect towards me coming in to the office. I felt so comfortable and at home in her hands. I went in worried and they took care of me with no stress whatsoever. Dr. Khabbaz does fast and steady work to ensure the best for her patients. I am very pleased with her work

Dr. Liliana Khabbaz is an amazing dentist. She has been my and my mothers dentist for over ten years. She does an excellent job. Her customer service is excellent. She is very personable and makes you feel very comfortable. She is very fast yet gentle in every procedure I have gotten done. I recommend her to everyone! Her prices are very reasonable.
My mother and I have followed her from office to office. We started seeing her first at Bright Now Dental the followed her at Smile Care and now at Golden Triangle. It doesn’t matter how far her office is from our house we get there because it is worth it!

If I could give Golden Triangle negative stars I would. When this dental office was taken over by the current dentists it went from decent to downright unprofessional and injurious. Since it has changed hands, I have had more dental procedures done in this place than ever in my adult life. Not only did I have more done to my teeth, but every single procedure was painful and uncomfortable
No to mention, since it has changed hands, they have not spent one penny to update the place, it often made me wonder where all of the money they’ve charged me has gone to.
Let me state the facts.
It was recommended that I get a new crown by Dr. Lily. It took four times for me to get this crown right. FOUR! This process was time consuming, time away from work, time away from my free time, etc. This was over a year and a half ago and I am still having problems with the same tooth. I am now undergoing my second root canal (and hopefully my final).
I loved Kathy the hygienist and overall the dental assistants are relatively friendly. The front office staff is horrendous. Two in particular, the two that have been there the longest are rude, insensitive, not helpful in the slightest and extremely demeaning. As if you owe them something.
I beg you NOT to go here. Consider it a warning.

This place sucks i came back because some crapy work was done on a molar by them 3years ago. Now im here telling them just fill the dam crack and they say no you need a crown. And they have the nerve to say that the build up is not covered by my insurance, when i jst had one done not so long ago… Man why did i ever come back

Golden Triangle Dental has been my dentist for as long as I’ve had teeth. Okay, maybe not that long but it feels like I’ve been going there my whole life. It’s nice when you get comfortable at a place where they have all your records.
The last time I went (it was probably in June of 2011), I saw Dr. Lily and the experience I had with her was one that will make me never return to this dental office. She recommended a crown for me, even though in retrospect it probably wasn’t necessary, and put me through the worst pain I’ve ever endured. My jaw got sore and tired, not allowing me to keep my mouth open wide enough to her standards so she put a BITE BLOCK in my mouth, which I told her made me feel very claustrophobic and I asked her to take it out. She refused, saying it wouldn’t be in for very long. Getting a crown from her was similar to a medieval form of punishment you read about in Social Studies.
In addition to having a terrible experience, this dental office goes through dentists like crazy. You almost never see the same dentists there. The receptionist staff isn’t the friendliest either.
Long story short, take your business elsewhere.