Western Dental

Ok I honestly have to make another review because this place was so horrible. I made an appointment at 2:45 didn’t get called till 3:15. WTF people. We make an appointment for a reason. We have things called jobs. The people at the front desk were so unprofessional and rude. Didn’t smile or greet me. This was my first time coming in. Then when they finally called me in. They took a MILLION x-​rays and didn’t care that I was uncomfortable with them stuffing things in my mouth. Then I was transferred to a room which wasn’t closed off so everyone can see them working on your teeth. They told me I had three minor cavities (small.) I said ok cool we can fill them in. I waited for another 20 min. As I waited all I saw were a bunch of woman huddled together talking. Finally I was brought to the room. The lady didn’t acknowledge me or say hi. She literally like literally stabbed me with three numbing injections for just three small cavities. Didn’t car if I was in pain. She then left me in the room in pain while she went to work on another patient. At this point I was so pissed that I wanted to leave. Well she came back and started to drill my teeth to the point where I was smelling them burn. I felt the pain even with the injections in my mouth. Didn’t stop or ask if I was ok. Filled in the cavities in less than 3 min. She then proceeded in wanting to clean my teeth, I told her to stop and walked out. I had enough of her attitude. I talked to the the person up front and asked if they had gotten any bad reviews and she sweetly said, «why? are you going to give us a good review?» I then turned to the man next to her because she was obliviously on something. He didn’t seem to care so I asked for the number to the business. The guy on the phone asked if I wanted to reschedule for another appointment. WTF!!! REALLY??? do you think I want to come back. I am at home with VERY painful jaw and teeth. I walked in with NO pain and walked out with A lot of pain. And the fillings they gave me are probably fake since chunks of what looks like cement are falling off of them. And my gums are bleeding from the injections and they are sore. So thank you for making this dentist appointment a living hell for me. And by the way whoever comments on these things and say they will «fix» the issue probably brush them off since the servile still sucks.

I can’t believe is 98 digress and they don’t have AC
Dr neda is horrible
Office manager think he is the king and in order to talk to him you need to make appointments. Lol
No customer service at all.
I don’t think i racommand this place at all.

A very bureaucratic and poorly run office. The orthodontist is excellent but getting to see her will cause you great frustration. The parking lot is small so get there early and expect to wait at least for one to two hours to be seen, change a wire, three to have your teeth cleaned, or for having the braces put on. They will lose your records, lose your insurance information, and will cause you to wait while they call up your insurance carrier to check if you’re insured. And if they make a mistake, they will tell you that you have no insurance. You will wind up calling your insurance yourself and handing them the phone.
They just don’t know how to run a business.
Keep in mind they are less expensive than any other orthodontist, but there are twists and turns to this story.
Here’s some pointers:
DON’T ever pay your balance over the phone with the automated machine because the payment won’t go through and they will call you like a debt collector. They called me on a Friday afternoon and demanded payment with interest. I went through my accounting, and my notes of payment, and sure enough my credit card was not charged. But when I called them back and said I would call Monday and make a payment, the man demanded to know my credit card number, and said he would post it to the account himself next week. I told him I don’t do business like that and he hung up on me in mid sentence. What I don’t like about Western Dental is that when you call to make your monthly payment, they are very pushy and expect you to pay more than your contract states. And they call and harass you before your bill is due. Very unprofessional. Better to pay at the office. My days with Western Dental are coming to an end. They are pure aggravation. And several times I told them I was moving and had to break the contract. Nobody ever gets back to me. One woman at the office said I am not allowed to break their contract, and when I told her I was moving out of state for a job relocation, and it was not my choice, she said they would transfer my account to their another dental office in Colorado, but hello they don’t have any offices in Colorado. Another time someone from corporate called this office and they said they would cancel my contract for $ 7.00, and the paperwork wold be ready the next time my son had an appointment. But of course nobody knew anything about it when I got there. I am still waiting for someone to call me to settle this matter. They run their business like the Obama administration, with blinders on, to avoid getting anything done with a minimal level of intelligence. Try complaining to the corporate office, which is nothing more than a billing department. Even the billing manager has no leverage to make any changes. She keeps telling me she will get back to me but that never happens. It’s quite frustrating dealing with these people. Watch your back if you go here, frustration is about to crawl up your spine like a dangerous spider.

I personally will never do business with western dental again after this contract for my sons braces are done.
What kind of company send you your monthly bill after the due date? I promptly sent the payment in the next day. And low and behold they sent the next bill late again and added 2 late fees as well as saying they still didnt recieve the last payment. Corporate office is a waist of time. They are rude and pushy as well. They simply dont care. Never do any work on your mouth with these people.
Biggest mistake ever.
I cant wait until this night mare is over!
Oh and by the way…
The girls in the front are a joke. A monkey can run that office better

Let’s just start off with the fact that I was very weary on coming in again to Western Dental. I had been to the Camden location about 8 years ago and I had horrid experiences.
My insurance was approved at western dental among other places but what made me finally choose WD was the location and convenience of the office being less than 5 mins away!
I was nervous because the Unilocal reviews are not the greatest but I figured I should go in and see for myself!
I am so glad I did. I read about long wait lines and I knew from experience that a long wait would be involved so to avoid any letdowns on my part I brought a book with me.
I must say I do have a regular dentist who does my cleaning but I get my filling/​work done here at western dental.
I came in for a consultation for a single dental implant. My insurance would be covering half and I would be paying out of pocket for the rest. So I had to speak to a patient care coordinator her name was Destiny and she was and had been an amazing help for me! The sometimes tricky pricing explanations were very clear and she gave me all my paperwork as needed. destiny made it very easy!
I got my bone graft done with no complications a few months ago and I just had my abutment/​post put in yesterday! Everything went well and my periodontist took care of me! Very professional and the staff who assisted my Dr were great!
One thing that might annoy/​bother others was the fact that lots of the staff were joking/​talking with each other. I didn’t mind at all because it showed me the work atmosphere is calm, friendly and the staff get along which put me at ease before surgery!
I would recommend coming here, just know your facts, do your research before coming in and know what you need to get done so there’s no room for miscommunication!

During my first visit I was very pleasantly surprised. Contrary to what I’ve been told or assumed they were extremely fast friendly and accommodating. The entire staff knew what they were doing very thorough. Mayra was especially helpful and friendly. She definitely made my visit extraordinary. She was clear concise friendly funny and very understanding. I even commented to her that she deserves a raise. And upon my second visit and third visit which were for fillings and extractions the treatment was Top Notch. The dentists were great and informative. Very professional, fast, and complete treatment was a breeze with them. I say thank you to Mayra and the entire staff. They definitely have a new repeating client.

Never, ever come to this place! Poor service and rude staff who try to railroad you into doing unnecessary dental work. Oh and should I mention the tacky practice of having you sign forms and swipe your credit card WHILE you’re in the dental chair before they do a procedure? If it were possible to give «zero» stars I’m sure this place would get tons!!! Run for your life!

I did not have any of the negative issues that some previous posts have mentioned. This was my initial visit with them. I checked in about 5 minutes early and was called about 1 minute after my appointment time. Had a full set of x-​rays, an exam, cleaning, and a crown replacement procedure. Of course there were a few delays because they have multiple patients in the chairs but nothing unexpected or too long. The technicians and the dentist were polite, friendly, and conscious of my comfort throughout the visit.

was on hold for almost an hour just to get a response that they are with another patient will call you back when we get an answer. Could’ve told me that an hour ago. Worst office admins and completely inconsiderate.

This was my first time coming to Western Dental and I want to say Tracy she’s a hygienist did a great job doing my deep cleaning. I will definitely come back. I was really worried about needing a deep cleaning but she made me feel really comfortable!

That was the worst experience of my life. My appointment was for my annual cleaning. I waited in the lobby for 40 minutes. They finally called me back and I waited for another 20. They then took me into the room to take the X-​rays. That’s where I watched the lady put scotch tape on the X-​ray piece and the sanitary covering. Then she put the tape in my mouth. They took about 15 pictures and the lady acted like she had no idea what she was doing.
They they took me to the exam room where workers keeping coming in but not acknowledging me for about 20 minutes. The dentist came in looked at my X-​rays and claimed I had 6 cavities. She never told me what teeth they even were. They tried getting me to pay for fillings. I said I’m confused because I thought this was a cleaning and I haven’t had my teeth touched once. They said this was a cleaning but I have cavities and they needed to be filled. When I refused to get them filled right then and there they said they were done and made me leave. DIDNT GET A CLEANING. I’m waiting to see if they submit a claim to my insurance for a cleaning.

Watch out for this place… you don’t get to talk to the office directly — you get a call center in Texas. And no matter what the call center tells you, the office may still not transfer your insurance.
I think we dodged a bullet, not having any work done here.
Charlene fails to uphold any of the promises made by call center. It’s like Th are not the same company. yikes

RUN FOR YOUR LIFE. I could write a novel about the one hour and 30 minutes of my life that I wasted at your office. I received the most disgusting service by not one but four of your employees. I have never been treated so terribly in my life. I really hope you have video cameras to monitor how terribly your staff talks to people, talks about people and how they completely ignore patients when they walk in the building. You should not have to ask for help when three girls are chatting behind the desk.
I called and scheduled an appointment and was told they had a same day appointment at 330 pm on Saturday. So I arrived 15 minutes prior to my appointment time and when I checked in and sat down after ten minutes of waiting the girl at the front desk told me «oh we need to reschedule you because we need a day or two to check your insurance.» Why would you not tell me this before I arrive and waste my Saturday here? Her response was «oh well you made the appointment with our call center». How does this change anything? Is your call center not supposed to make appointments because I called twice and each time «your call center» offered me an appointment.
«Well we have to verify your coverage if you need treatment.»
I pulled up my coverage to show her and she said well I still need to pull it and that can take days.
Your website says this «free exams, X-​rays, and consultation.»
I just wanted a consultation.
Her response «well our office closes at 5 so we have to reschedule you.»
If your office closes at 5 why schedule my appointment for 3:30, then I arrive at 3:15 and not call me in advance to tell me that you cannot see me?
No response.
I asked for a manager. I waited 20 minutes for a manager.
While waiting the receptionist with the black and blonde hair said my last name to the other girl that was helping me loudly. I could hear everything she said. She said what is she here for, what does she need and then she said «you need to tell her she needs to reschedule, the doctor said!
Excuse me, I’m sitting right here, how do you talk about patients at the front counter? She then kept repeating her conversation about me so I went to the front desk and the girl that was told to reschedule me said that I have to reschedule because their call center doesn’t know they can’t get my info on a Saturday.
So I finally see the business manager. He seemed understanding and said that it was best we reschedule so I can have my insurance info pulled. So I said I have tooth pain, I paid a sitter to watch my children to come here and this is a huge inconvenience. I said I just want a consult to know the crown replacement is doable. I don’t need exact cost. So he said okay have a seat again in the lobby and we will call you when the doctor is ready.
I was called at 4:15 pm. The girl called my name and told me to sit in an X-​ray chair. Then another lady in scrubs called me and said I need to go to another X-​ray chair. As I was sitting she says we need to take 18 X-​rays. Ok? Yes. Then she goes why are you so late?
Wtf! I held my breath and just waited a minute to respond because I couldn’t believe the audacity for her to ask me why I’m late? I actually arrived to my appt early and was just in shock. Then the other girl that put me in the wrong X-​ray room came back and began to say something and I just stood up and said I’m sorry I can’t do this, you don’t ask someone who has been waiting for an hour and 20 minutes why they are late, this is the worst service I have ever received in my life and I’m leaving. I went to the business manager and said I cannot believe your employee asked me why I’m late, so I’m leaving. All he said was «ok» and went back to wrk on his computer. Then I asked the receptionist with the black and blonde hair for all of my paperwork back and she handed it to me. I left, and magically she had all of my insurance info printed!!! What a joke! Most unprofessional staff and service. Your employees need help! They treat people like trash! I expect that from a store in the mall not a place that I’m going to pay thousands for dental work. Never again will I step foot in your disgusting facility.
Other fun facts: The place smells like a dirty diaper. The floors are gross. Three tvs in the waiting room and not one was on. Your western dental sign is missing multiple letters and the walls are disgusting! It’s really not hard to get a cloth to wipe down your walls
! I took photos so everyone can really reconsider ever stepping foot in that place. Nobody greets you or even looks at you when you enter. You get a finger point to sign in. The worst service I have ever received. Not once did a dentist come to say hey I’m sorry my staff messed up but I’m sure I’ll get a bs response for writing this because they always care when you write a review. Makes me sick that we have to give you one star! I took photos of every thing I have mentioned as well as the insurance that they lied and said it takes 2days for.

People make appointments for many reasons. Like the fact that I’m supposed to go to work after? So this place is f*****g awful. Waiting for over an hour for an appointment seems stupid. I made it at that specific time for a reason. Why make appointments if they are not honored? This place lacks any sort of structure or maybe they just feel the need to filter patients based on their own personal preferences. Which I’m pretty sure is bad business practice… This office is a sorry excuse for a Public Health Service establishment. Thank god for my understanding boss. Because I know most bosses aren’t as understanding no matter what life throws at you. This place should be more aware of their patients needs. LIKE WHEN THEY MAKE AN APPOINTMENT, HONOR THE TIME THEY MAKE IT FOR.

Walked in with Tooth Pain & walked out with Teeth Cleaning. Im still suprised as to what just happened also the receptionist & assistants have no clue as to whats going on and misunderstood me and my treatment several times. I do not recommend this place, plus they forgot about me & my appointment when I walked in, checked in & waited for over an hour just to be seen.
All the people who work there seem to be running around in chaos & not knowing whats going or who is who. I was moved from my chair 3 times & while im in pain they are sitting there trying to sell me options for unrelated treatments. Long story short they milked my insurence company as much as they could & made me waste my time. During my treatment I was told the type of treatment I would be getting but when all said & told to come back and had gotten teeth cleaning. Really? Seriously? Waste my time & didn’t communicate my treatment was going to be instead was told something absolutely different.
You have been warned

This is a terrible place! After I had been waiting for 45 minutes in the front, I went in and did my x-​ray, then I was asked to stay on a dental chair. I had been waiting on the chair for more than 30 minutes without being taken care of. Finally, I met the first doctor who said I had to redo my fillings on my bottom teeth, I am 100% sure there are nothing wrong with my fillings, so I refused. I wanted to ask the doctor why he wanted me to removed my current fillings out and redo, he didn’t look at me or answered my questions. He spent less than 5 minutes to check my teeth without paying attention that he didn’t even see my decayed tooth but just asked me to moved to another chair.
The wait time was about 20 minutes, then the second dentist and her assistant showed up, she injected anesthetic into my gum WITHOUT LETTING ME KNOW! After she injected me, they left and then came back after 10 minutes. Then she started to clean my teeth, but way she cleaned my teeth was very rude! She used the tool to scratch over my teeth roughly and my gums were bleeding.
This place is terrible, the dentists were not respectful and treated me like animal, they did not pay attention to my real problem but advised for unnecessary practice in order to charge extra money. My experience is negative, there was no communication for the entire process, what I received is NOT A SERVICE but A EXPERIMENT.
I double checked with this office to make sure they take my insurance, however when the experiment was done, they asked to paid for this visit. It didn’t make sense at all since it was the first check up and annual cleaning which means the insurance should cover, and now I received a letter saying the dentist is not contractor of the insurance. OH SERIOUSLY?! Then this place is totally a scam!

They are a large facility and I was surprised I was able to get a same day appointment when I called to schedule one.
I came in feeling pretty apprehensive given the less than stellar reviews western has received in reviews. The front desk was efficient enough, getting my insurance for me and have me fill out the new patient forms. In about 20 minutes I was taken in to have X-​rays taken.
The X-​ray process was quick and painless. Done for in 10 minutes. the dentist came to see me within a couple of minutes of me sitting down and went through my X-​rays and checked my teeth for fillings needed.
My last dentist had wanted to charge me $ 85 — $ 105 for each composite filling, and had claimed no one does silver fillings (100% covered by insurance) anymore. Western was definitely more reasonably priced at $ 65 — 75 a filling and had no problem with me asking for silver since the teeth were way at the back of my mouth where no one can see.
They scheduled for me to come back for the cleaning and filling this coming Friday and send me on my way, the entire process taking about an hour, pretty good time in my mind. Slight minus points due to the misspelling/​numbering of my name and birthday despite having my insurance card and ID, but overall a pleasant first experience.

I don’t know why everyone complains. The service is fine. Customer service is on point. There’s a TV while you get worked on, can’t go wrong with that. And yes they are friendly. Clean? It’s sanitary…

I’ve been a patient here for 3 – 4 years. I hate it. The only reason why I remain here is because I’m a cash patient and owe very little on my braces which were $ 4700!!! Expensive!
The employees are rude and unprofessional. I’m writing this post as they have me on hold for 20+ minutes (just trying to book an appointment).
If your appointment is at 2:30, they will see you at 3:15, maybe later.
The have only ONE orthodontist which only works two or three days a week, sometimes less. She is very nice and professional, sadly she works for such a horrible dental office.
Another thing that bothered me was that I had an orthodontist than out of nowhere they hired a new one without a heads up! It was unprofessional and a shock when she came to introduce herself.
Don’t go here!

Worst dental experience ever! Unprofessional, DIRTY, beyond unsanitary and absolutely no costumer care or consideration. DO NOT GO HERE!