The Face Shop

Very cute place. The staff are nice and a nice variety of skin care products. Would come back!

This is the best visit at a Faceshop ever! Rachel was soooooo helpful and knowledgeable. She had patiently shared her experience with the products and so I was more encouraged to buy. I felt I was becoming so annoying because of all the questions I had but she didnt make me feel like it at all… and she gave me a really good deal too and free samples. I will keep coming back!!!

I had a great experience here! I walked in and had specific questions and allergies and the girl did an awesome job helping! There prices are definitely reasonable. If your coming with a Gps it is in the shopping center just a 411 :) I will be back for my natural soap and the samples they give are awesome for people to see what actually works!

i like this one the best best customer services they know their stuff

It pains me to update a review where I last highly complimented the store. Today I discovered that they changed their point system so that I apparently lost all my points and have to start all over again. I had $ 5 waiting for me according to the cashier, but her boss made her not honor it since they changed the system. She said she can give me $ 2 off as a consolation. But it sucks that they don’t even want to honor my past points.
The cashier also seemed clueless about a lot of things like what a toner does (rudimentary fact) and natural backgrounds of the products. This is not the kind of experience I am used to at makeup stores.
I have accumulated tons of points at Aveda, which I know for sure they won’t change the system to have me start over. So I think I will be spending my resources there instead of here. I really like the masks and soaps so I still give it 2 stars. However, every time I come to face shop, I will be grumbling and will probably not buy any more stuff than that. I used to buy gifts, makeup, bb cream, etc. probably not anymore.

We went to the face shop in sf prior multiple times getting make up. The staff is very attentive with what I would need and are so nice and helpful, so I figured that id go to the one in Santa Clara since it was closer. Yesterday I went into the face shop during the swing shift hour of the day and I’m happily ignored by the worker doing her eye make up using the samples and she walks off to the counter. My boyfriend and I go in to look at some products and are not tended to. A young girl comes in she gets greeted and ask for something and is cared for throughout the store as we read the labels of things trying to figure out what new products to try out as we sample things. An older lady comes in with her son soon after. After pondering on if I should get cc cream or bb cream I ask a question. Not after I get 5 words out, the older lady speaks to her in Korean she goes after her tending to her walking away while I was mid sentence, which was extremely rude. After getting frustrated with her we get my cc cream and leave because of the poor service to look at more products elsewhere. We soon come back after 15 minutes because my bf wanted to go back for some hair wax, and yet again not greeted and snubbed by the employee.
Pros: products are great
Cons: rude employee with bad skin

Okay so give me a moment to explain why I’m giving this store 3 stars.
First of all, I do want to say that I love the makeup of the Face Shop. They carry some of my favourite items. But here is where I was disappointed.
I had just repurchased an item from their store only to remember a couple hours later that I had just purchased that item and that I was in no need of it in the near future.
So my friend and I walked back to the store in with the intention of returning the item. Instead of the item being returned, the sales associates told me that they didn’t have the right to return items and that I should come back another day so the manager could return it for me.
I was disappointed and could not believe it. It was only 3 seconds after I came out of the store that I realized that the sales associates were probably lying to me. I mean, how can you not be allowed to give returns?! I feel so ashamed of myself for believing it and I wish I should’ve fought them for the return. Oh, well. I’ll come back tomorrow and I’ll make sure I get a full refund.
I’m disappointed with the customer service. Otherwise, its great a great brand So to The Face Shop, please improve your service! You’ll lose customers if you don’t. And I promise you, even though some of the products are my favourites, that if you continue to treat me poorly again, Ill leave without a second glance.
BTW this is the Face Shop in Upper Canada Mall in Canada

I blame my good friend Genna for bringing me here and getting me hooked on these amazing products. This store carried all the beauty products that you may want and more. Specifically, I was looking for a eyelash curler and mascara and the girl working there was very helpful and patient with me. We have been on a Korean beauty kick lately since all our favorite beauty blogs rave about Korean products.
We got stuck on theor huge wall of facial masks. They have a good variety of masks depending on your skin type and problem areas. A lot of their masks have whitening effects which I do not care for so pay close attention or ask. Most of the labels are in korean so it is difficult to read the ingredients or instructions. The girls who helped us explained every mask, ingredient and instructions so that was very helpful. Aside from skin care products, they have lotions, nail polish, lip stains, brushes, powders, BB cream and soaps.
I recommend this place to anyone who loves makeup and skin care. The girl was very generous with the free samples. She gave me a toner and moisturizer as well as a blueberry mask. I wish that I had came on an empty stomach because the store is in a Korean plaza and it looked like their food court had good options. Now I have an excuse to come back!

I went in there to browse. I saw a lip balm I wanted, and went to pay for it. I saw a sign which said that they didn’t accept American Express cards. No problem. I pulled-​out my Master Card credit card, and am told that I need to purchase a minimum of $ 10 worth of products, in order to qualify to use my credit card, and my purchase was only $ 8.00. I didn’t want to throw-​in something I didn’t need, so I just took a look at the eyelash curlers and got that instead, even if it was an extra $ 13.00 more (the girl told me $ 15.00 but she was wrong).
I don’t like places that require a minimum fee to use a card. More so, I’ve never experienced shopping at a store with a minimum that is more than $ 5.00 to use a credit card/​debit card. Sure, it may be the choice of the store to mandate that minimum, however, I also think that it is a marketing ploy to get you to spend more than you wanted to. The next time I encounter such a store and I am out of cash, I’ll just walk out of the door.
I also didn’t appreciate the fact that the elderly sales lady was following me around the store – and that happened on 2 out of 3 occasions that I visited The Face Shop. The second time I visited the store, however, she spoke to me in Korean, thinking that I was Korean, but was embarrassed, when I gave her a blank look.
This branch of The Face Shop isn’t as great as the ones abroad either, so I wouldn’t be missing-​out on anything if they closed – especially because they do not carry the big selection of merchandise that the branches in Asia have. This one reminds me of some outlet store.

This place is great, it’s not very crowed and I can spend time comfortably shopping at this place! The customer service is awesome, the staff always welcome you very warmly and they provide a lot of useful tips for your skin. They never try to convince you buy the more expensive items, they give advice on the products that suit you the most! And about the products, I love Skin Food — high quality and reasonable price. Can wait going to this place again for more!

This place deserves no stars, but I will give it 1 just because they carry foundation and skin care that I use.
I personally LIKE The Face Shop, but specifically disliked my experience at the one in Santa Clara for its horrible customer service.
I came in to return a unopened, unused foundation that I purchased from the SF location and the lady (receipt name is Ju Eun) immediately tells me that they do not take makeup product returns. I look to my left and see clearly that the sign indicates that returns ARE accepted, as long as a receipt is present and the purchase was made only «x» number of days ago. (I forgot the exact duration)
What upset me even more is when she tells me that she will «do this one time exception» for me, proceeded to process my return and ring up the new items I wanted to purchase and says, «You need to buy $ 6 more»
WHAT??!
So pretty much, the «favor» she was doing for me was taking back the foundation I was returning, with the condition that I purchase new items amounting up to the $ amount I was returning. WTF is that?
PROS: They offer Korean skin care products which can be found at all their other locations
CONS: Sales associate will hover around you and they don’t like to take returns.

Pros: They are generous with samples. Most products good. A lot of inventory for most of your cosmetic and skin care needs. Good hours. 4+ stars. Staff is friendly and helpful.
Cons: the girl that helped me was dirty and unsanitary.Jasmine. It was the end of the day. She was collecting all the garbage from the little garbage bins around the store. As she was transferring the garbage a lot of it fell to the floor. She scooped the waste up with her bare hands into the plastic garbage bag, tied it, walked to the area where I was checking out some samples. She politely asked if I needed help. I said no because I didn’t want her to touch me. Then she went to the counter and patiently waited for me to finish. I was waiting for her or wash her hand or use some sanitizer. No… she scratched her own head and walked around organizing the little makeup samples. Crap… I had no choice but let her ring me up. I went home abd even washed my credit card. I mean in the garage are other people’s used tissue and q-​tip that have touched their mouth, nose, eyes. Filthy. that how germs get transferred. And she was even touching her own mouth because she was coughing. Grrrrr… dirty dirty dirty! 1 star! I mean she was friendly and polite. so I feel bad for rating her low but I don’t particularly want my face to indirectly be touching the floor with her dirty hands!
Face Shop please train your staff to be more hygienic! Thanks!

I love Asian beauty products. Even their «cheaper drugstore type» brands are on a whole ‘nother level compared to what you find at Walgreens or Target. This place has some nice products at a decent price.
The store associates are really easy to talk to and very helpful. I walked in trying to find some skincare products and I left with this awesome green tea toner. The SA walked me through what my skin type was and recommended some stuff for me and helped me test them out. All in all, it was a really nice experience.

Good place to get BB and CC creams.
The more you buy the more samples you get.
I love the bonus items for spending a certain amount.
The place is never too crowded and convent because it’s surrounded by food places and desserts.

The Face Shop products are okay, depending on what quality you’re satisfied with in cosmetics. In my opinion, their skincare products are nice with relatively cheap price. Nail polishes, eyeshadows and BB creams– I wouldn’t buy them here unless I’m having an emergency (i.e. a job interview in two hours and I have nothing on me).
What I find uncomfortable on this location though is the lady who seems to be the store manager. She’s super friendly and lets us take a look at their products as long as we want when i come here with my mom (noticeably older Korean lady with an expensive looking purse); but when I’m there by myself she hovers around and asks if I’m ready to pay. It’s weird because she’s not exactly being rude to me but it’s still excruciatingly uncomfortable for me to touch anything in the store.

I came here to find a BB cream that fits my Asian skin tone. I’m also a boy. At The Face Shop, I found what I was looking for, granted there was only one option, the Neo Classic Homme. The SPF 20 is 10 less coverage than what I would’ve liked, but beggars can’t be choosers. If you’re a girl, you have a lot more options; basically the whole store.
My bottle cost me $ 26, and I got 2 free samples of White Tree Snow foam cleanser. The Neo Classic Homme won’t stain after you swathe it thoroughly. The coverage is acceptable. But wow, it hides the blemishes really well.

Is there a new owner or management? The service here is pretty piss poor when you’re talking about the owner or the older lady with a lot of makeup that is usually here. She thought I didn’t speak Korean and was rude until her little worker bee told her that I was Korean. Then she refused to look me in the eye or apologize. REALLY? The worker bee was not very bright and when I asked her to wrap the gift in tissue paper, she puts the gift in the gift box and proceeds to wrap the tissue paper around the box instead of around the gift inside the box. UGH! I really can’t stand stupid service because it’s not really their fault they can’t comprehend what you’re saying.
The prices are severely overpriced for this low-​end product line since people that have never been to Korea don’t know any better. I don’t even walk into a Faceshop when I’m in Korea! Here, they are stingy with the samples and you have to spend over $ 100 to get any good samples. They have this complicated Faceshop card program where it is not worth the trouble of signing up. Their return policy is limited for what the products are worth. Some of their products are moderately priced but I will no longer be giving any business to this location. Where are you Skinfood?

So I have resisted writing this review for a few months but I cannot hold back any longer. Please keep in mind that I LOVE the Face Shop Products. I swear by their masks and I have bought and used a multitude of their skin care and cosmetic products; I am definitely a fan and cannot wait to go to Korea to see the original stores.
That being said, this is a review for specifically the Santa Clara store located at 3561 El Camino Real, Suite 95. The customer service here is AWFUL! I came to this store about two years ago and dropped a couple of hundred dollars buying all that I could since I live in Miami and the Face Shop does not exist there. I was assured by the salesgirl that I could place orders over the phone and that they would ship them to me. i thought, «What a great service». So in September, I called and placed another order for $ 150 of items (mostly masks). After a month of not receiving my order I called the store, the salespeople gave me the runaround for a few days saying the order was delayed because they were missing some items. After a week I was able to get a tracking number and I found out that it was sent to the wrong address.
Not to fear, they said they would resend everything to me again. Sure why not? I waited patiently for another week and I got a notice to pick up my package at the post office. I thought it was for delivery confirmation. No– that was not the case. The box had been damaged in shipment and so all the product had fallen out of the box. The postal worker and I looked at the box and it seems that whoever packaged the box used small pieces of scotch tape to seal the box versus packing tape. This was not the post office’s fault as they definitely ensured delivery but it was up to the sender to make sure that the package was secure.
I called… AGAIN. More runaround this time. Finally the Face Shop (both the local office and the store) said it was NOT their fault that the box was damaged and that I did not get my order. They said they would follow up with their supervisor and that they would call me back in a day. No one ever followed up or contacted me. I called every other day for 3 weeks; I was trying to be very patient with them but in the end I just asked for a refund because it was clear that they didnt know how to ship items. Again, they said they would have to confirm with their supervisor. No answer since. I am beyond LIVID! Pictures of the box that was mailed will be uploaded onto Unilocal.
If you ever want to order items to be shipped to you I suggest going to
. I placed an order with them and got all my items fedex shipped to me, and I received in 2 days!
Ps. The box said it had a weight of 10lbs and it was secured with thick packaging tape. Why the people at the Santa Clara Faceshop thought that scotch tape would hold together a 10lb box is beyond me.

Toner. Essence. Emulsion. Cream. BB Cream. Sunblock?
To be honest, I never knew there were so many steps for healthy beautiful skin until I went to the Face Shop. The shelves are packed with amazing products from hair products, body products, men’s care products, to skincare products! Everything! even makeup!
I love the Face Shop because of the use of all natural products– which is great for the skin! I’ve probably been here at least 10 times within the last month (no joke) and I actually see my skin clearing up!
I love BB Cream! Not only is it similar to foundation, it often has sunblock and properties that brighten and heal skin! Amazing! It’s definitely an all in one product! I like the hydro BB cream. Although the color may initially look off– BB Cream tends to soak into your skin and the off-​colorness disappears.
Of course, the Face Shop wouldn’t be a Korean Store without the massive amounts of products that whiten and brighten your skin– you should definitely try them out.
Their masks are amazing! I’ve tried an antioxidant mask and a lemon mask– they’re gooey, but it’s so cooling, and it leaves your face so silky smooth!
Their makeup selection is also amazing– they have a special cell regeneration mascara and eyeliner that is supposed to help the skin around your eye heal!
Free gift Information–
Spend $ 50 and get a $ 10 free gift
Spend $ 100 and get a $ 30 free gift
Spend $ 200 and get a $ 60 free gift
–also, they currently have a raffle to get CDs and posters of Korean artist and actor Kim Hyun Joong!
Membership information–
accumulate points of every purchase until you reach 100 points– then it becomes $ 2 off your next purchase, and they also send you birthday discounts, and best of all… it’s FREE! (there’s also a wedding coupon I think…)
Samples–
Ask for free samples!

Want to know how Korean have such beautiful skin? Come check out The Face Shop! It’s located in this Korean plaza filled with Korean people and Korean shops. Parking isn’t too bad.
I love coming here and looking at all the products they have. I could spend a while here trying all the stuff. They have a good selection of skincare products. It’s just a little difficult because a lot of it is in Korean or it doesn’t list the ingredients. There’s also a whole display dedicated to BB cream. OMG~
Most of the time the sales person is pretty helpful. They know what to recommend you and are very patient. They don’t rush you or pressure you to buy anything.
Make sure to join their free membership! You get 5% of your purchase towards your next visit and free samples each time you buy and gifts on your birthday!