Supercuts

TERRIBLE/​TRASH employee attitude, WORST experience, BAD service.
Been going here for 9 years and now it stops, like drop dead stops, I don’t even want to give them the benefit of doubt because I have already done that. The all asian girls (no surprise) saloon has been going downhill (both service and courtesy wise) for a while now, the stylists talk a lot and talk trash about the patrons sitting right there (it’s silly but asians can’t use sarcasm if their depended on it.). Plain rude and audacious, maybe because there is no check, it reflects in the brazenness of these girls. There are maybe 1 or 2 of the stylists who behaves mature but thats it, I try not to make appointments with the good ones and just walking as I shouldn’t have to take an appointment to avoid the trash (there should be no trash.), clearly it doesn’t work. It is the usual 1^st generation asian women thing I guess, they are all too impressed with «any and all» white men (apparently for successfully f***ing up their home countries), and treat any non-​white with less of everything and worst, it did not stop me from tipping the usual 30% that I always do (you should too!) unfortunately I will not go back, amazingly the experience was so bad that leaving after 9 years doesn’t seem tough at all =)
Maybe it’s the pressure of the job and the menial pay that make the employees irate and desperate to make fun of the very people who literally pay for their salaries, maybe that is their day’s high point, but it shouldn’t be. If the management is listening, please invest in your employees’ training, work-​life-​balance, communication, behavior and remuneration (although this last one should not decide how an employee behaves around paying customers). Hopefully I did not come across as cynical. It’s a funny oxymoron, asians being racists to other asians (it is not a surprise though, just did not expect this in a service facility)!! maybe caused by low self esteem, a guess. Help them management.
And yes, very bad haircut too. Seeing the other reviews in here their have been pretty good at F***ing with their non-​white customers, and don’t care about Unilocal,good going!
If I liked talking trash with my stylist, I wouldn’t be going to a «stylist», I’d go to a barber!
No one needs this…

So I decided to see if this location reads their reviews and attempts to improve. Well either management can’t read or they jus don’t care. There is no change to customer service and their policies have degraded. I arrived without an appointment as I did the first time and I stood there staring at them while they tried to avoid eye contact. I said are they still taking customers as they should because I was one of two people here with 2 hours left until closing. Instead of entering me in the computer I was asked to write my name on a post it note. To all the readers, if this happens at any big chain you should leave. I thought it was funny because I’m in Silicon Valley at a chain haircut establishment and I am asked to write my name on a post-​it note. Just like last time I watched others without an appointment walk in and get seen before me. They weren’t even asked to write their names down! I do not know if my skin color plays a factor or my lively presence but this place loves to hate. I will not be coming back although I do not foresee this location lasting very long anyway. Goodbye worst place I have ever been to.

Ask who is cutting your hair before arriving… you may want to avoid some of their staff…
Go for Katie if you enjoy to sit in silence and love to wonder how your hair cut will turn out.
You can literally count how many words she will use during your entire visit.
She was extremely curt. When asked for a «trim» on the top, she had given a short example of how much she intended to cut off by «gripping» a lock of hair by about two inches… There was a lot more than two inches cut off.
This had to have been one of the quickest hair cuts I have ever had.
I have to wonder… would the lawn mower have done better a job? It definitely would have been A LOT cheaper and most likely would not have included the guilt trip over tipping…

I’m writing this review to give a shout out to the girls at this Supercuts. I think they are fantastic as they’re pretty, kind and always cheerful. I was stunned by some of the negative reviews they have, so I have to say something.
I have to agree sometimes they have new members that are not very experienced and those might make mistakes. But please, don’t tell me none of you ever have been in that shoe, being a newbie. Be kind, give people a chance as you will get good karma down the road.
As for the reviews that says it’s expensive to go here. Please excuse me as I laugh so hard on your face. It’s Rivermark Santa Clara where the average price for the houses around here is more than a million. A medicure costs $ 22 from the nails salon in the same plaza, just for your perspective.
I always have good service here as I know who and what to ask for. My advice ask the front desk girls who are the newbies and avoid them if you don’t want to experiment with your haircut. Be patient as this place is always crowded (it’s crowded for a reason). Be polite to your stylist as you would like people to be polite to you (it’s just basic manner). Be specific and realistic about what you want. You should know that Tom Cruise and Jennifer Lopez did not go to this Supercuts to get their hair done. Don’t just show a picture and expect to look like a celebrity with a $ 16 haircut.
Again, shout out to my fabulous girls: Kathy, Lily, Danielle, Tracy, Christine, Kimmy and the rest of the team. BTW: you guys look gorgeous in heels, don’t let some jerks tell you otherwise. @Wilson S: you’re just ugly and mean POS that has no life, just want to target on Asian girls because they probably have rejected your Asian face and flat head too way many times.

Good place for a haircut.

Worst place to go and get a haircut
Doesn’t matter if you have an appointment or not you going to sit and wait for long time girl in the front desk ready speak in English and couple of time she actually asked me to pay in advance before I got the haircut

Should have possibility of negative starts I would. Went first and last time yesterday. Requested a blow dry showed a picture even of what I want — simple straight hair with some volume — as my hairdresser does that on me all the time in 20 minutes! It come out she only blow dry my hair, does not know how to use a brush to blow dry and straighten a hair. I almost had to teach her then I just gave up and want to leave that place. Not there to teach her how to blow dry. Just ridiculous. My hair is not straight but even I can straighten my hair alone at home very easily. Their hair dresser cannot. All asian girls working there I bet they only know how to blow dry straight hair as they have… Well then even I can do that… Dont go there! Please dont do that to you hair, time and money.
BTW: the picture is what I want NOT what I got for sure…

Just okay this time. Usually I go for a bob so I can get my money’s worth cause it’s getting expensive with tip $ 20. If you want a basic trim and layers it’s fine. For shorter cuts and texturizing hair, I think I’ll have to find another place that specialize in really short hair cuts for women with really straight hair.

Hair cut done yeaterday in this branch. Well done, i like my stylist she’s so caring and very patient hopefully the nextime i’ll visit she’s available. Btw she’s a gorgeous white girl i don’t know her name.

Great cut, good price, nice attentive service. Nothing to complain about. I just thought that was mostly for men (the clientele were mostly guys, yes) but they also accept women and they offer similar services as in other salons, just faster and cheaper. Good place to go if you need to quick cut or trim. I liked the guy who cut my hair, was nice and fast and did not try to impose another style than merely what I wanted him to do. Also it was a convenient place close to home, so will go back. Is a pity I don’t receive their coupons, like I used to do in San Diego, those were worth the frequent visits.

It has been two years since I went to a Supercuts, and I regret my decision. I went here yesterday and it was a worst experience. The stylist was so rude, had no clue what she was doing, was talking in a very rude tone. She was literally hurting my scalp and doesn’t know how to cut. I would give negative stars but 1 is the base. My advise to future customers: DON’T GO HERE!

Don’t go there for hair color, I showed her that I want a burgundy color and came out Dark Brown. The other guest was also mad at her hair dresser because her hair color ended up having 2 split colors, the root and the rest of her hair were different colors. They speak English poor too.

I give one star only because I have to give something. have gone here for the last time. I am tired of walking out worse than when I walked in and totally unhappy. The cut is not even styled. It is pure blunt cut. Plus, I asked for half an inch to be cut off and it is more like 1−½ inches and she even showed me how much she was cutting before starting the job. They don’t even try to give you something you like or make you look good. You look at the stylists’ hair and they always look nice and you figure they must know something about haircutting. Nope. Don’t even come close. At least for women’s hair. Men always seem to walk out happy with their haircuts. My husband has never complained. I guess this is why it is considered a men’s salon. Never.Again.

There’s always a long line on the weekends. Go early. The quality for the price you pay is good. If you want salon quality then this is not your place.

Do not go to this location if you use the Supercuts app. They do not update that app to actually show the wait and still give priority to walk-​in customers that were there before you actually walk into the store even though they give you an appointment time.

I would give this place negative stars if possible. The price for a male haircut at this place is relatively cheap compared to other saloons, but then again, they are actual saloons. This place is nothing like a saloon. The customer service is absolutely dreadful. For around 16 dollars you will get the following: 1. Rude stylist (if you even call them stylists) 2. A cut completely different from what you wanted 3. A overall extremely bad experience
The stylist seemed to be more concerned about her own hair than mine. What am i even paying you for? Are you sure you even went to beauty school? The person at the front desk even wanted me to TIP the stylist. Are you shitting me? She didn’t even DESERVE the tip.
The lady next to me was also getting a cut and the person couldn’t do what the customer wanted and she just said «oh I’m gonna go on lunch break, someone else will take care of you.» What kind of customer service is this? All the blasted asian female stylists are extremely rude and not to mention ugly. They can’t even treat customers right. They also try to dress up in nice clothes and wear heels. WHY. You’re giving a haircut. Not trying to model. Get it straight.
Now there are some good Supercuts but this is definitely NOT one of them. Honestly, I would rather pay a good 25 dollars to get someone who can actually cut my hair. I went home and found out that the hair near my neck area was uneven. You bloody half-​wit think that I won’t find out?
This place is complete trash and I am going back there tomorrow to yell at whoever cut my hair today.

I’m not coming back to this place as I had an aweful experience and end up with an aweful hair cut.
The styling was just rude and the way she was cutting my hair felt like she didn’t care how she end up cutting it, it hurt I gotta say, and the result was bad.
Complained to the girl receiving customer at the door but she didn’t care.
Hair grows back I know, but unsatisfied customer don’t.

Pros: Cheap, no reservation needed, short wait time — even on Sat.
Cons: The results.
I guess there are two problems really: The haircut is really rushed — there was no even hint of trying to aim for results I wanted. Just to cut hair and get me out of the door fast. They succeeded — it took less than 15 minutes. The other problem was communications: while I was quite clear on what I wanted — interrupting the work and asking again about it, it seems that my requests were largely ignored. I even showed a picture of myself with decently cut hair. Styling was not even remotely like on the picture.
I guess in the end I really got what I paid for: Cheap haircut that looks like a cheap haircut.

I’ve been here twice and my hair cut was done by two different individuals, each time.
Although I wasn’t exactly happy with the stylists here, I never lodged a complaint or even wrote a bad review.
But, my friend who’s a regular here went in for a haircut yesterday and came back with cuts on his neck. Apparently, the woman who did his cut was new. She cut his hair way too short and when she couldn’t figure out how much exactly to trim, called in her colleague and that’s when the other woman pointed out that the device she used on my friend was an old trimmer that was not supposed to be used at all.
What the hell!!! The newbie then got a proper trimmer and finished the haircut.
My friend, being the nice guy he always is, did not go back to complain. But his neck was burning when he got home and when I checked, saw several cuts on the nape of his neck.
What the heck is wrong with you. Supercuts?!
You’re soon gonna lose customers if you continue this way.

My bangs were not going to see my stylist for another three weeks and desperate times call for desperate measures. The salon in Rivermark had closed which by default left me with two options:
1. suck it up and wait
2. try out super cuts and pray for the best
I went with option two…
Pleasant staff, no wait time and the bang trim took 3 minutes tops. Slightly uneven but not enough to drive me nuts. To her credit, the woman cut my bangs to the length I wanted them (out of my eyes, but still long enough to where if they were uneven my stylist back home could fix them).
For 9.95 it was worth being able to see and not looking like a total grunge kid from the 90s.