Pacific Gardens Assisted Living

My mom has osteoporosis, and is sixty five pounds and can barely move with her walker. My moms direct next door neighbor is allot younger, strong and about one hundred pounds bigger and has no problem walking. My mom has complained about her neighbor grabbing and twisting her arm. I contacted the staff and management in emails, asking if they would kindly move my mom or neighbor to another room. My request was denied! A couple weeks later my wife and I visited my mom at night only to find her shaking having a hard time standing up on her walker and yelling for help with the room door closed! I asked my mom, «Whats the matter?» my mom cried out, «There’s a crazy women in my room who twists my arm!» Her neighbor was sitting in a chair next to my moms bed. I raised my voice in regards to this situation and asked for management. A large assistant manager came that Friday night. I reminded him of this problem that was expressed earlier in person and in emails and expressed my great concern of my beloved mom being in harms way. The manager showed no sympathy and was extremely passive aggressive towards me and told me and my wife they had no other room to put my mom in and to «Chill out!» This made me more upset and influenced me to raise my voice louder. I asked him, «How would you feel if your moms life was in danger and in harms way?» After a couple minutes of uncomfortable arguing. I told my wife, «We have to leave now!» The large manager about twenty years younger than myself responded passive aggressively, «That’s a good idea!» PS– my mom was also found on the floor a few weeks prior and rushed to emergency care. My advice, stay away!

My Father has been living at Pacific Gardens for almost 3 years. He is 93 years old and suffers from dementia. I feel very fortunate he is still with us. Even tho he doesn’t remember much he lives in what I would call the moment. He does like living there and always says everyone is so nice to him. This is so true. The staff there are so caring and thoughtful, they give their all to the patients. Every caregiver I met are just fabulous. They care a lot about the people. I also have him in memory support and the activities they have really have help him which again he likes. He is always so happy. The facility is a very beautiful place so clean and believe me the food they serve is delicious. I know I have eaten their on special occasions. They aways keep me informed on what is going on with my father which I really like.
I highly recommend this place to anyone who need assisted living care. I already told my family members if I ever need assisted living, I woulds want to be living at Pacific Gardens. I give Pacific Gardens 10 stars if I could.

For any family struggling with the issue of finding care for their aging parent, visit Pacific Gardens. My sisters and I found this amazing facility 7 years ago when faced with Mom’s dementia diagnosis.
The staff has walked with us through each step of this challenging time; taking care of Mom’s needs and helping us cope, too. We have developed a relationship with the entire team from caregiver’s, nurses, chefs, front office personnel and many residents and their families.
This facility continues to improve by adding more resident activities, family support, and continued education keeping them in the forefront of dementia care.
As it takes a village to raise a child, so it can be said that same need is there for parents who have lost their ability to be independent. The peace of mind in knowing our Mom is so well cared for is immeasurable.
No thanks to Pacific Gardens will ever be enough as we continue this «long goodbye».
Deanne C.

I can’t believe its taken me this long to write this review but I just wanted to express my gratitude for the caregivers here and how well they treat my Dad. My Dad began living in the Memory Support area about 4 years ago. He had been diagnosed with Alzheimer’s in 2001 and was at a stage where it was just not practical nor safe for him to be at home. We worried a lot about the transition. I can’t say it was perfect (much of the issues were related to the disease itself. paranoia etc.) but truly much better than we imagined.
Over the past 4 years, I feel like the care is better than ever. Maybe it helps that the caregivers, nurses and activity coordinators know me on a first name basis (I’d recommend that no matter where you place a loved one!). But they all seem to have genuine compassion for the people they take care of. When I arrive, they often offer updates on something about my Dad that happened since the last time I was there. I can only imagine what a tough job they have in managing the residents and their unique needs. I’m in awe that I never see frustration! They also have activities throughout the day. I think the biggest fear that people have in this situation is that their loved ones will be neglected or treated without respect. The facilities are clean, neat and the residents all seem well-​supervised. Again, I am so thankful to have peace of mind. You can’t put a price on that.

My grandmother is 85, and has dementia which has been accelerating pretty rapidly over the past year, A couple months back, my mom started researching diffferent homes in the South Bay area, from Santa Clara to South San Jose. She found that many of the homes were quite beautiful, but also quite large and they were not a good fit for our «Nana». When she went to visit Pacific Gardens, she was greeted promptly and made to feel welcome and at ease. They answered all of her questions, explained how things worked in the facility and gave her a very thorough and informative tour. She was instantly sure that this was the right place to bring Nana.
Over the last few weeks my Mom has been working on all of the transitional steps, and the staff at Pacific Gardens has been helpful, supportive… just outstanding.
Today was the day to check «Nana» in, and thanks to the Staff @ Pacific, it could not have gone better. My mom, brother and I moved her belongings in this morning and again the staff was friendly and helpful. Later in the afternoon we brought Nana in, and they greeted us at the door. They took Nana in and made her feel so comfortable. Mom and I were a little emotional seeing her walk in without us, but the staff members had her smiling and at ease, she didnt even look back for us as they took her in. The staff then assured us we had done the right thing, and that she would be taken care of.
A couple hours later, they even called to let my Mom know that Nana had settling in nicely, made a friend already and was eating dinner with her at that moment.
My Mom, brother and I cannot be happier with the transition and assistance from the staff at Pacific Gardens. I will continue to post updates as our experience continues.