Lima Towing

This is the worst place to which your car should go to in case of an accident! Avoid at all costs!!! They are really, really expensive! They charge 85 dollars every CALENDAR day your car is in the towing yard (it doesn’t matter what time your car got in there). Plus, as I have seen, it is the most expensive towing service available as I researched! They charge $ 200 PER HOUR when most towing companies charge $ 75 or so! Please, avoid at all costs! I guess that they have a contract of some sorts with SJPD, so they always have business, so spread the word and tell your friends and family to NOT let the police call for a towing truck because they will call this guys… For only 3 days (counting the hours from Saturday to Monday) they charged me over $ 500 :(…

My daughter’s car was towed by CHP. We had no choice in the tow provider. We live in Southern California and we are the registered owners. We were required to drive from Southern California to Santa Clara to have the car released to the insurance company. Despite the fact the Civil Code allows facsimile authorization they refused to accept the same. The only other option givenn by them was to provide a notarized statement to my daughter at her college and then hiring a taxi to drive her to Santa Clara. They have given notice of a lien sale on the property 5 days after their receipt even though we were working with them to come and authorize the release to the insurance company and the civil code allows them 15 days before notice is required. All in all they’re not a very customer friendly organization. I would not recommend it … ever.

Avoid at all cost. If I could give them a 0, I would. I was in a freeway car incident and called for assistance. The helpful officers called a tow truck. Unfortunately, they have towing contracts with the city of Santa Clara and San Jose, so if the CHP asks if you want to call a different company, look up another company. Not only do they charge parking fees by calendar day (my car was there for less than 24 hrs, but was charged for 2 days), I was charged 4x more than other towing companies in the area. They told me I would have a 5mi free with $ 5/​mile to remove the car from the lot to a repair shop, which turned into a $ 100 for moving 6.5 miles. When I called an alternate tow company, they all of a sudden had a difficult time moving my car. Avoid these vultures!

If i can give less then 1 star I would. They charged me 750 for a tow on ⁶⁄₁₄ which was less then 2 hours away from their tow yard. And charged me for 2 days of storage when I picked it up next day. I called aaa before hand and these guys got to me first refusing to let aaa tow my car. I paid 1000 dollars just to get my car back out. DO NOT GO TO THESE GUYS

TERRIBLE SERVICE AND OUTRAGEOUSLY PRICED
CHP had them tow my car after an accident (even though the car parked on the side of the street and was drivable).
Lima charged $ 200 for the tow and an additional $ 85 per day for storage.
The interesting thing is, Lima will pick up a car 27/​7, however they are only open mon-​fri 8−5pm for customers. So if you get into an accident on a Friday evening, they will tow your car and charge you storage fees for Friday, Saturday, and Sunday at $ 85/​per day.
When I told the woman on the phone that they are the most expensive in the city, she said «yup» and the hung up.
RIP OFF. CANNOT BELIEVE THE CHP USES THESE SHADY PEOPLE.

Worst customer service ever, the guy that tow my car was very nice, but people at the office will never help you, my car took more than a week to get towed to the body shop I told them.

Unethical Company. They will charge you more than any other company in the state of California if your car gets towed in Los Gatos. Someone needs to shut these creeps down. Spread the word…

Horrible customer service and they charge much more than other tow companies in the area. I feel completely ripped off.
Ummmm — Just saw Paul L’s response directed at me. What the? My review isn’t about getting towed its about my experience after. I stand by it and it has nothing to do with anyone else’s reviews. The dispatcher was rude and unknowledgeable and gave out wrong information, picking up my car turned into a day long event and the fees were outrageous.

Had Lima Towing come out for Roadside Assistance because I locked my car key inside my car. A guy from Lima Towing came about 45 mins after the call and he wasn’t professional at all; no hello or atleast introducing himself but instead started the conversation with «Which car needs service?» Anyways my car is not manual so they needed a special equiptment to open my car. The equipment is like a balloon that pumps up to give space between the driver’s window and the door. Basically to cut it short, after everything the next day when I drove my car in the freeway, a gust of wind could be heard entering the driver’s window. So it was loud and annoying! It turned out the guy opened the window so wide that it wouldn’t go back to it’s original fitting anymore. I called Lima Towing to complain and for them to have it fixed but it’s been 1month they haven’t given me a call.
Don’t do business with LIMA TOWING! It’s the worst!

Never use this service their horrible they blocked the parking lot one way out only one way and only told me to go out I have to tow truck driver are you going to pay my ticket or if I die take care of my kids the guy called me a bitch and then when I took his information he was a jerk i’m the owner it doesn’t matter what you say I will investigate find out if he’s the owner because this is ridiculous horrible service you’re not supposed to go down a one way doesn’t matter

I usually don’t write reviews unless it’s really bad or it’s an out of this world good service. I must say I experienced an out of this world service with Lima towing.
Now I wasn’t in the best of situation. My car had died, and I thought it was a battery issue. They came out jump the car and as I was getting to drive off my car died again. And what do you know I blew my alternator.
Jr. the tow truck driver I believe that was his name, was nothing short of giving great customer service. It was 8:10PM on a Friday night. His shift was suppose to end at 8PM, but this man towed my car back from Santa Clara all the way back to Hayward. The whole time he never complained about having to drive me back to Hayward. A lot of people really hate their job and they show it. Jr. Loves his job, he loves what he do. He takes a lot of pride in what he does.
He took care of my car, but most importantly he took care of me. I had a great conversation with him during our ride back to my place. He really loves his job and he is a very hard working man.
The review is long overdue, about two weeks, but I’m glad that I was able to get to write a review for Jr. I was shock to see all the bad reviews about Lima towing service. But I assure you I got nothing short of great service. It’s unfortunate that other drivers don’t have as much passion as Jr. does about his job, because they’re impacting the brand.
If there are more of Jr. out there for Lima towing, these negative reviews I’m reading on Unilocal wouldn’t be here.

DO NOT USE THIS COMPANY! They are rude and they do not care about customers. That’s clear from the woman at dispatch (Blanca?) and the driver that was sent out to help me.
If I could award ZERO stars I would, but alas, I had to give one. I don’t have time to elaborate on all the problems, but this is what put me over the top… the driver told me that I had to agree that «my car would probably be damaged» by him using the device to unlock my car… and that if I did not agree that he was not held responsible, he could not (and would not) help me. WHAT??! I’ve used many lock out services and have NEVER had anyone say that to me.
Do yourself a favor. Call South Bay Towing — they showed up and the GENTLEMAN that helped me resolved my issue in less than 4 minutes and he did not damage my car!
By the way, when I called Lima and reported the issue — Blanca the dispatcher told me «I’m only a dispatcher» … I asked to speak to the owner or the manager on duty and she told me that was not possible. Then she said, good bye and hung up on me!
HORRIBLE HORRIBLE HORRIBLE service!!!

I rarely take the time to seek out to write a negative review, mostly because business is hard and we all need a break. With that, I would steer clear of this place and the people in it. From the moment I called them on the phone, they were snippy, rude, and unprofessional. When I visited in person, I was treated in the same manner. I also had the people waiting behind me in line verify they had the same issues. I’m not going to go specifically into my case because I can’t pinpoint it exactly, but I think these guys might be «into things» that I want to stay away from. They essentially create red tape between insurance co’s/owners so you can’t get to your car and they can, in turn, charge more $$. Super ghetto and shady as can be but that’s OK because karma works in mysterious ways. Kids running around eating with the two ladies up front like it’s some daycare and they are being inconvenienced by helping you. One of the worst businesses I’ve ever dealt with in my life.
I wanted to edit this and add one more thing. If you google their company and read the reviews on city search, here in a review of someone (not me) that had a similar experience. It will also show the lady’s response (who works there) and how unprofessional she is. I’m going to report them to the BBB and hope they lose customers ASAP.
«Horrible Service — I work for an insurance company and spend a large portion of my day working with tow yards and body shops. These guys will not let an insurance representative look at your car until you (the owner) has signed paperwork to release the vehicle.
This ultimately delays your claim b/​c your insurance company cannot look at your car until you go to the tow yard. They don’t care if you were hurt, live out of town — they just quote policy and say that’s the way its always been.
No other tow company has this policy. As I see it — Lima’s Towing trys to extract every penny of storage charges by making it difficult on both the owner and insurance company to have the vehicle inspected.
If the police call these guys to your accident — decline their service and call Cupertino Towing (in Santa Clara), Finish Line Towing, Bill’s Towing, Ellison’s Towing, Delta Twoing or Motor Body. These are all better alternatives to these guys.»

Really, really bad business people.
Do not use or trust

HORRIBLE. HORRIBLE. MONEY HUNGRY FOOLS. CHP REALLLLLY NEEDS TO STOP USING THESE FOLKS. THEY ARE A COMPLETE AND UTTER JOKE!!!
First of all… reasonably priced MY ASS!
Earlier one morning I had gotten into an accident and my car was towed here. The towing fee was $ 185…whatever. At this point I just wanted everything sorted out and my totaled car out of there and at my mechanics garage.
We were aware that after four hours they would charge a storage fee. Before we had arrived at Lima we were told as long as we were there with the money before 1 pm, no storage fee would be charged.
So around 11 am we show up and try to pay the fee to get the car out… and wait on our own tow truck to show up…(who by the way they only charged $ 65 a tow) But the lady inside Lima office insisted that we just make the payment when our own tow truck arrived to get our car out of the yard.
So once our tow truck arrives, we go inside and low and behold this heffa has the audacity to charge us a storage fee of $ 75 (i think that was the storage price) plus the already ridiculous $ 185. The fact that she made us wait until AFTER 4 hours when we clearly tried to pay her a couple hours earlier… was just CRAZY!!!
LISTEN…CHP JUST PLEASE STOP USING THIS TOWING COMPANY. THEY ARE RIDICULOUSLY OVERPRICED… MONEY HUNGRY AND IN MY OPINION THEIVES. ANYONE WHO USES THIS COMPANY… YOU WILL REGRET IT. THEY WILL GET YOU FOR EVERY PENNY!!! THEY ARE NOT HONEST AND EXTREMELY DECEITFUL BUSINESS PEOPLE.

First of all — this is a hard business to be in — mostly pissed off people getting their cars towed for not following parking protocal — how do I know this? Ive been towed for parking in the wrong spot a few times.
With that said — I was pleasantly suprised by this family owned company. The owner and staff went above and beyond to make sure I was aware of all options in regards to my specific situation.
Thx
CR

Waited more than 2 hours. Very deceiptful on time of arrival. Unprofessional from the receptionist to the drivers. Never use them or you will regret it. Should not be open for business with the way they handle their clients and issues. Very BAD company all around. From a scale of 1 – 10 and 10 being the best, they would be a 0(zero).

We use Lima towing here at work all the time. They are on time, honest, and very reasonably priced. When they drop off cars for service they wait until we take down the customers information and casues/​concerns, unlike other towing companies who drop the car, leave the keys in it, and split. This creates a huge problem for us as the customer’s car sits in our lot with the keys to the ignition in the vehicle, unlocked. Very unprofessional. Never have this problem with Lima.
The drivers are competent and respectful. If I ever need a tow for my personal vehicle, Lima Towing will be the first place I call!

Worse service ever. Bunch of fat liar
i reported them to BBB and Attorney General
also you can call CHP and let them know so they will not use this company ever again

I’ve experienced some shady businesses in my life time… Lima Tow ranks up at the top of my list of all time Scum-​Bag Establishments!
My car was towed due to my own fault (helpful hint: always remember to put your registration sticker on your car before you lose it)
so I get to Lima Tow at 4:40pm to pick up my car and wait in line for 4 – 5 minutes and begin speaking with the clerk at 4:45pm AT THE LATEST; we begin to discuss getting my car out and he gives me the total. I examine the total thoroughly and see that I am being charged something like $ 75 for a after hour gate fee… our conversation goes as follows:
ME — «Late gate fee? What time does your gate close?»
IDIOT LIMA EMPLOYEE — «5pm»
ME– «but It’s not even 4:48pm!?!»
IDIOT LIMA EMPLOYEE — «well, our paper work takes at least 15 minutes to complete so I wont be able to have the car released until after 5pm.»
ME — «can you repeat that?»
IDIOT LIMA EMPLOYEE — «our paper work takes at least 15 minutes to complete so I wont be able to have the car released until after 5pm.»
ME– «so I am being charged an additional $ 50 or $ 75 because you’re slow at charging my credit card and calling the guy in the back to bring my car up?»
IDIOT LIMA EMPLOYEE — «its company policy, sir»
Me — «wow, I’m in the wrong business»
So, to sum things up; I had to pay about $ 120 to the Lima Tow to have my car towed less than 2 miles and I had to pay an additional $ 50 or $ 75 because they take at least 15 minutes to check my info and charge my card.
Apparently this is a family owned and operated business; Either this «family» doesn’t know how their business is being operated or they don’t care (for the sake of the human race, I hope its that they are ignorant in not knowing… it’d be a shame to thinkg an entire family lack morals & ethics and enjoys stealing money).
This place is shady, but hey, at least they steal from you directly to your face… rather honorable for thieves.