Henthorn Plumbing

Matt was great came out the same day my kitchen sink was clogged n he fixed it quick. He is coming back to do more stuff for me. The price is great! Thanks Matt !

Henthorn Plumbing is by far one of the best I have worked with in the Bay Area. As a property manager, I have worked with a good number and confident to put in my recommendation. I had him scheduled already to repair kitchen faucet. Mind you this particular appointment was set with one simple quick phone call, when my other 5 attempts with plumbers failed. The day of the appointment, tenant called with an emergency hot water failure. Both mom and toddler were home with bad cold. Because we were in the middle of winter, I called Matt immediately and he quickly rearranged his appointments and rushed over to fix both the kitchen faucet and replaced a new water heater! He is super professional yet with an amazing sense of human touch. He tries to understand the scope of the problem and has a superb plan on how to take care of the issue. Matt is very calm and his workmanship is top notch. There is no one doubt in my mind I would work and recommend him to others. Take my word, you will not regret calling his number. There should be more of him around!

I have worked with a number of plumbers throughout the years. A year back when in a bind, when my long term plumber was unavailable I found Matt through Unilocal.
He has done 3 jobs for me and all have been solid. He has been responsive, does a thorough evaluation of the problem, goes the extra mile and does not hesitate to get dirty to solve the problem. I give Matt high marks as he is a true professional.

I send e-​mail message to Matt through Unilocal; he called back and we scheduled visit after I come back from work. Matt came on-​time at 6pm. It took ~25 min to clean our main sewer line from obstruction using 150 ft long electrical snake. Matt mentioned the expected price upfront and it was reasonable and this was exactly what I paid. He then e-​mail invoice to me.

Matt deserves a solid 5 star. I came home for lunch today to find our kitchen sink completely clogged. Tried plunging but nothing worked. Called Matt at around 12.30pm and left a VM. Called quite a few businesses around and found no one who could take on the job today. The earliest I found someone was for tomorrow AM. In the meantime Matt calls back at 2.30 and tells me he is local to where we live and would come by later in the evening to take a look. He drops by at 6.15, quickly identifies the problem, tells us what he’ll be doing, answers our questions and gets to work. He was done before 6.45.no fuss, no mess. We were so relieved that it was taken care of so promptly and so professionally. Billing was straightforward and everything was so breezy. I would never hesitate to recommend Matt for any plumbing needs. He has our business. Thank You Matt!

Matt’s services deserved 5 solid stars. I had Matt over couple times to fix different plumbing problems; he replaced a drippy faucet, fixed a leaky toilet, and installed a new water heater so far. I will not hesitate to call Matt again when needed because
— He was prompt with appointments, arrived as he said and finished right on schedule
— He was very experienced and highly skilled, all the leaks were fixed plus the plumbing configurations were simplified after Matt’s done, no more miss-​matched extension pipes
— His gave better quotes than many other plumbers I called and provided quality work
— He was patient on the phone and over email to answer all my questions
— He made sure his works were what I wanted

If I could give more stars I would. Matt was quick to respond and come out for my problem, easy to communicate with, knowledgable and beyond reasonably priced. Billing was simple, he left my place neat. Everything about his service was 5 stars. I would recommend him to anyone.

I have used Matt on several jobs now. He has installed water heaters, fixed leaky faucets, installed garbage disposals and many other plumbing related items for me. He always provides excellent service and is quick to diagnosis the problem. I highly recommend you call him first for all of your plumbing needs.

I found Matt through Unilocal.We had a plumbing emergency (clogged mainline sewer) on Jan 1 and Matt was the only plumber who was available and he answered the phone promptly. A couple of other plumbing agencies got back to me (after I left text messages) and quoted double and triple their usual rates since it was a holiday. Matt arrived within 15 minutes and he immediately diagnosed what the problem was. He snaked the main sewer line and cleaned out roots that had grown within the pipe. He also gave us recommendations on how to fix this problem in the long term. Matt is extremely professional, knowledgeable, and has very reasonable rates. He even emailed us a e-​receipt and accepted payment through check (no sketchy cash-​only payments). I would highly recommend him to anyone!

I came home and found my heater broke. Found Matt on Unilocal,he said he was nearby and will come take a quick look. Turns out my heater is leaking and needs to be replaced. He said he will come back at 4:30 with a new heater and replace the old one. He came back at 4:20, and finished everything by 6pm.
Matt is very skilled and efficient. He double checks on all possible leaks. Cleaned everything up when he left. The price is reasonable as well.

This guy (along with his trusty sidekick):
–Showed up when he said he would
–Was chill & pleasant both on the phone and in person
–Solved our plumbing problem promptly
–And for a very reasonable rate — $ 125/​hour, with no extra $ 50 – 70 BS surcharge for the simple act of climbing on the roof, unlike two other places I called (He-​Man and Kratzer Plumbing)
So based on one experience, five stars.

This is a long overdue review. My whole house was backed up a day before 4^th of July this year — the clog was somewhere in the street. I called several plumbers on friday night July 3^rd trying to find anyone who would come out that night because I assumed no one was working on the 4^th saturday and I would be stuck with family over, and BBQ, and no working plumbing.
Several of the guys I called could not make it friday night. Others were not avail sat and one guy who was avail to come sat morning gave me a very expensive quote. So I decided to wait and try again sat morning. Called a few more people and luckily found Henthorn.
Matt came over when he said he would, gave me a very reasonable quote, and worked to clear the line which took a 200ft snake. He normally worked saturday so didn’t charge me any premium for it being a holiday — he easily could have. That told me right away what type of person he was. Then when he ran the snake — it didn’t clear the clog — he tried a second time, then a third — I think it took the 3^rd time to start to clear — and I believe he ran it again just to make sure everything drained. It was looking like it would not clear at first but he kept trying. It probably took him 3x as long as he planned but he kept at it until he got the job done.
I was so impressed with his determination to get it done and satisfy his customer and the fact that he politely asked if I could pay him a little more for the extra time. At the end what I paid him was still 30% less than the quote I got friday night from another person who was clearly taking advantage of the situation.
Overall, his service, cost, quality, and attitude were outstanding. If I could give 6 stars I would.

Matt Henthorn was the 3^rd highly rated plumber I called for an estimate. He was prompt and on time and professional. He gave me an overview before starting the job and an estimate on how much it might cost. I agreed and him and his apprentice (what I assumed the other gentlemen was) began working on the shower to diagnose the low water pressure issue. He replaced the shower valve with a new unit but the issue was still present. He then said the cause is most likely debris stuck between the pipe connecting from the shower handle and the tub spout. He said that he wanted to try to blow out the pipe with compressed air before going to another method. Him and his apprentice left to the hardware store to purchase materials to clear the clog. They were gone for what seemed to be forever. They finally came back and built a interesting contraption with pipes and hose fittings to their small compressor. They pretty much put it all together and filled it with 90 PSI. The air pressure shot out all the rust/​gunk/​debris from the tub spout pipe out through the open valve. They put it all back together and turn on the water. Problem solved with a couple hours or work Matt’s ingenuity. The first plumber that gave me the quote I would almost want to say he tried to rip me off. I won’t be using either of those services from the other plumbers going forward. I now have a go to honest plumber that I will be using in the future!
Background info:
The first highly rated on Unilocal plumber tried to sell me a $$$$ entire house pipe replacement and a bathroom remodel to fix the low water pressure problem to only 1 shower. The 2^nd plumber also highly rated on Unilocal that I had an appointment with earlier in the morning was a no show and no call.

Matt came out no more than two hours after I called. He snaked a clogged drain via the roof and in no time he was done and gone. Great service.

This is a raving review for Matt. I will admit I was surprised to see how young Matt was since the reviews all suggest someone that has been in the business for many years. Remember that old adage, «don’t judge a book by its cover…»
My problem was simply a plugged up line from my island sink. He arrived early and finished in 20 minutes; however, the sign of excellent customer service is respect, clear communications and proper actions. He told me exactly what he was planning to do, asked politely how best to bring equipment into my backyard, and took it upon himself to clear my main line so that I wouldn’t need a follow up call. He was the consummate professional in an industry full of seedy people and practices.
I was actually referred to another plumbing company to do the work, but I looked them up and they seemed questionable based on the Unilocal reviews. I decided to go with Matt at Henthorn Plumbing based only on the 5 star Unilocal reviews. As a final stamp of my approval, his phone number is now permanently added to my contact list.

Think of every stereotype you’ve heard about plumbers and throw them right out the window. I needed some pipes moved in the garage — nothing crazy — but it was way outside of my knowledge base. I called Matt and we setup a time. He called later to let me know he might run a little late due to another job before mine — but they ended up coming early — just after the original time that we had discussed. He was very courteous, clean, thorough and meticulous. We had done quite a bit of work on our house over the last year and this is the 3^rd plumber we’ve used in a year — but there is only one that I will be calling back!

Matt is the man. We manage 600+ units in the Silicon Valley and Matt is always our first call for plumbing needs. Would highly recommend him for any plumbing needs, especially water heaters. Most importantly, we hear constant praise from our tenants and owners about Matt’s work and customer service.

It’s labor day and my water heater stopped working. A couple plumbers I called earlier were either closed over the long weekend or not answering.
Matt answered the call in a few rings and promised to come by later in the afternoon. He later called again and turned up two hours earlier to my pleasure. He diagnosed the problem, explained how the parts work and how a faulty wire could cause the issue. In half an hour, he had it fixed. Before leaving, he advised me of regular cleaning and maintenance as the dryer’s vent was also in the same enclosure.
I am very pleased with Matt’s promptness and expertise and would highly recommend his service.

This is a long overdue review. I needed a plumber to relocate a vent going from the kitchen sink drain, because the vent was in the way of a new window that was being installed. My contractor referred me to Matt. I found him easy to work with, very skilled and quick, and not one to try and rip you off just because it’s boom time for remodeling work in Silicon Valley.
What more can I say that other people haven’t said except that Matt is a gem of a plumber.

Matt was awesome. I had two plumbers from two different other services come out to take a look at my nightmare of a shower, since the shower faucets were blowing out of the wall any time I turned them on. Nobody had any idea of what was going on, until Matt came by!
Matt worked around my super sporadic schedule and made sure to come out promptly. Excellent customer service. Very friendly and understanding of my frustration with my problem. After he immediately got to work, he knew exactly what the problem was and drove to Home Depot to get the part (s) he needed immediately! Half an hour later, I had brand new shower handles that actually stuck to the wall when i showered :) Definitely would use him/​Henthorn plumbing again if any type of plumbing issue ever arises! Thank you Matt!