Grayson Community Management

Grayson Community Management manages the condo community that I live in. I own a unit and was given a bill for plumbing services that I did not request and did not receive. The billing invoice that Aquatek (the plumbing company that Grayson community management uses) had the address as being serviced at an apartment unit in MILLBRAE. I live in Daly City. My condo is in DALY CITY. My mailing address is in DALY CITY. Daly City and Millbrae are both in California but they are not the same city. In fact, the address that needed the plumbing service is 7.5 miles away, which is about a 15 minute drive, according to google maps. I live on Southgate Ave and the intended recipient lives on Frontera Way. They were close with the street number and the unit number is the same.
So Grayson community management sends me a lovely bill for $ 128 for services that I did not ask for or receive. I informed them that they got the wrong address and to please remove the charges from my account. The letter they sent me stated that the «tenant» had called another plumbing company and that the owner is still responsible for the bill that Aquatek is charging. Guess what??? I’m not a tenant. I own the place! It took several months of emails to get a confirmation that THEY (Grayson community management) made a mistake and that THEY would remove the charges.
Fast forward 6 months, now they want us to go in front of their committee to get the charges removed. Are you f*%@ing kidding me? You f***ed up and you want me to pay for a bill for services I didn’t ask for or receive?
Nice business you are running. Thank you for having your paperwork together and not knowing the difference between your properties and your California cities.

I have had several HOA managements over the past years but none ever have the high standard of service like Grayson. Grayson is the new management team for a community where we were and they really go above and beyond to help home owners. I have been working with our previous HOA management to resolve an issue but they keep on dropping the ball and ignoring home owner’s request. That is until Grayson came in and followed through by resolving the issue left behind by the previous HOA management. Grayson worked diligently with me and the previous HOA to successfully remediate the problem that’s been going on for months. I am very pleased with Grayson’s outstanding service and they are a true reflection of what quality and service and not how most people portrays the perception of HOA.

The people at Grayson don’t know what they are doing. They hire landscapers that are not capable of doing the job that they are suppose to do. They don’t mow the grass they weed whack it they hack the shit out of it and they don’t clean any of the debris. They are not license
or bonded, they have disabled the sprinkler system where the place doesn’t get any water, as a result we are losing bushes and all the grass is dead. and as far as Grayson management is concerned the people that live here have no recourses we call and call and get the runaround, They charge the HOA for things that aren’t done. They will send someone out to do a job, and they don’t check to see if the job was done but they still charge the HOA the dues are way to high for the amount of work they do. They have several code violations and the place looks like a dump. But their web page has a really nice place on their ad saying its our place and it’s not the picture even has a horse in it. Take a look at some of the pictures and tell me it’s the same place. I think not. The address they give is a post office box no real people there. And when they feel like it they will arrange for a HOA meeting, and then not show up. At our place 66% of the people that live here are renters and the other 33% are owners, and we renters have no say or rights as far as they are concerned. I could go on and on but I’m sure if you hire them you will find out yourself. We have had it they need to get affliated with the BBB because they would be dumped on by them, they are the worst.

Wonderful help from Mr. Abad. Could not close a loan without his help. I cannot say this about very many management companies

City Management has serviced many of Grayson’s client the last 2 years. We provide janitorial and maintenance services in the East Bay and The Peninsula. We work with different managements companies in the SF Bay area and Grayson is one the best clients we enjoy working with. Matt makes things easier for us.

Had a small situation with an unauthorized antenna on our property. Matthew Abad was so helpful and attentive when we explained the situation. He listens and responds very fast. Thank you Matthew for all your help!

I have had exceptional service and interactions from Matthew Abad. He is very understanding and always follows up immediately. Matthew is truly an outstanding asset to Grayson Management. As a former manager myself, I would be very proud and fortunate to have Matthew as an employee. Unfortunately, I can’t say the same re: Amy Flack! If it wasn’t for Matthew, I would have given them –1 star!

This review is solely to reflect our interactions with their community manager, Matthew. We moved into a small condo complex in Belmont in 2014. Matthew is the manager who has been responding to our concerns since then. He is always very polite, responsive and professional. There are always pros and cons when you live in a condo complex. Having Matthew as our manager is surely a plus.

I am a homeowner in the Cypress Landing community and would have rated Grayson Property Management with only one star (or less) in the past if it weren’t for Matthew. He has not only been responsive and very candid but is always a consummate professional when dealing with a myriad of homeowner issues (and complaints) in our community.
From past personal experience, I’m am aware of how dealing with resident issues and complaints can be very contentious at times, but Matthew always remains polite, candid and willing to thoroughly explain the reasoning for various actions.
Based on my prior experience with Grayson over time, Matthew has proven to be the best representative I have ever dealt with at the best and worst of times.
Kudos, Matthew!
Please note: I am not connected with this business.

I live in a property run by Grayson. I’ve only been Dealing with Veronica Ruiz and I have nothing but nice things to say. She responds in a timely manner and Acts on the items we need done.

If I can do below zero stars I would. First of all the manager did not acknowledge us, she is sending us a girl in junior high school to help us, she tells us right away about the deposit, WHICH IS THREE TIMES THE RENT ITSELF, WHICH IS 7,000 dollars deposit which is ridiculous. When we got to see the apartment we got the odor of someone smoking weed. When we got into the apartment there was a huge smell of rat poison. The place looks worse then the pictures, the place is really dumpy, it has cracks in the wall, everything is broken down, paint is cracked, everything is dirty, it does not look like it was worth 2,550 a month, literally 100 dollars would be too much, so don’t be fooled by the pictures on the internet, STAY AWAY!!!

I am a homeowner at the Sonora Property. We recently started a relationship with Grayson.
My complaint has to do their business model and how they function.
It appears their model is to have all call this 800 line who takes all the calls then forwards to their customer service team. Their call center appears to be in-​house but they are not allowed to transfer the call to ANYONE! They are only able to ‘create’ tickets. WTF.
We do have someone from them on site for a few hours a day each week. This person also either takes messages or refers residents to the 800 number than solve any issues.
IMO, if someone is on site they should be able to help and take action. They need to dedicate at least one rep to answer calls than have a call center be the message takers. I’m willing to bet this is done to cut costs than anything. They’ll probably outsource to India as well. Customer service reps can create tickets as well… there’s no argument for confusion or improved efficiency. Big negative on the nonexistent customer service provided.
One of the ladies did respond to my ticket and called me back (on request). Well i told her I couldn’t take her call at the moment as I was going into a garage without reception. I requested she call me back in 5 min… no call since (EOD already). I tried calling her at her extension. guess what no answer of the calls nor returns VM.
Grayson, please provide some real customer service than hide behind the curtain.
Looking forward to your response Allan!

I currently live on one of Grayson’s properties (been a resident since 2012) and every experience with them has been a good one. Recently, I got a notice because my truck had been parked for over a year in the community because it was not working. I contacted their offices requesting for additional time so I could sort out a few things and they have been extremely flexible and understanding. Matthew in particular has been a great help. I couldn’t be more grateful for all his help as well as the management.
Update: I finally was able to sell the truck and the management team were super patient. Thanks for your help!

Matthew at Grayson Property Management is awesome! He definitely follows through and gets the job done. He is quick to return calls and emails and if needed right away, Matt does his best to get it to you asap. Grayson is lucky to have such an awesome guy on their team.

UPDATE: 24 hours later, 3 pm 3÷1÷15
Still no update from the board. There have been no solutions offered, even temporarily. There has been zero communication from Mark since his drop off about decisions made with regard to hoteling or approved reimbursements. My neighbors are fuming. I’m trying to remain calm and collected. Then again, I’m sure that will change considering the impending work week ahead of me. What a humbling and sucky way to appreciate something we all take for granted — like running water!
UPDATE: 18 hours later, 9 am ³⁄₁₅
Mark called me back and said he is on the way to the complex to drop off those notices and a gallon of water per household. I feel bad for Mark because I know he is doing all that one person could possibly do. I just wish he had the backing of the management property to support these decisions; more water per household and more man power to make it happen. Graham couldn’t taken this opportunity to redeem himself by actually showing up instead of hiding behind office doors. Although there’s a small sliver of relief that there’s finally some movement coming from Grayson it’s still not enough to make things right.
UPDATE: 16.75 hours later, 7:45 am 3÷1÷15
I finally got a response via phone call this morning from Mark who I believe was our designated community manager.
He informed me that due to a gas line running next to the water main, inspections by city personnel could happen as early as late Monday evening. Not only is that aggravating but our HOA does NOT have a policy currently in place regarding emergency situations and displaced tenants. Mark stated there is no maximum $ amount set that would be reimbursed let alone if any amount would. As usual all decisions need to be run through the board. He suggested saving any and all recipes toward the purchase of water and hotel stays. In the meantime, Mark would head over to the office to create a notice to be handed/​posted to all affected tenants. They sure have a funny way of running things. Don’t you think this should’ve been done well in advance, at least giving tenants an opportunity to fill their buckets or pots with water?!

I work with Trip Stop Sidewalk Repair and we are a vendor of Grayson Community Management. We have been working with Grayson for several years and I’ve had the pleasure of personally working with them for about a year. Matthew, Graham, Amy, and the team are really great to work with. They are consistently reaching out to us about providing property inspections for their various properties, making sure the sidewalks and walkways are safe and up to ADA standards.
Although I do not live at one of their properties, I would gladly jump at the opportunity. Grayson has a great relationship with its residents and vendors, and goes the extra mile to make sure their properties are safe and in good shape.

We just moved recently to San Mateo to a building in Hayward Park operated by Grayson community management. So far so good! There were two minor issues that needed to be fixed including the garage door that was starting to rattle and the elevator which did not seem to be functioning. We contacted Allan Melkesian and Matthew and they responded right away. Most importantly the problems were resolved very quickly and the same day.

If I was just giving a review on Katie, it would be 5 stars. Over the past year, she has responded, in detail, to a couple of emails I sent with small requests. She is thorough, understands my needs and responds within one business day. Thank you, Katie!
I attended a Board Meeting and was impressed with Allan, who knew our building in and out. He could recall every vendor, every issue and every item that was addressed without any notes. I don’t know how, but he even knew the names of many residents and demonstrated a clear commitment to the building.
On the flip side, I was stuck in a bureaucratic black hole and it took months to sort out a financial discrepancy, but the Board stepped in and helped me address the issue to resolve.

Matthew responded to my request in a quick manner, very nice as well!

I have this HOA company and right now, I am very angry at them. I have an urgent situation where I have to get my water heater replaced tomorrow. The installer is coming tomorrow morning and I have to obtain a Permit from the city right now!
So, as I was pre-​filling out my application form, I noticed that it states if you are part of a HOA, then you would need to provide approval from HOA for the proposed work. So I called Grayson. First time I called I was placed on hold for 6 mins then hung up on. 2^nd time I was placed on hold for 5 mins then hung up on again. 3^rd time I called I was placed on hold for 7 mins. The lady finally came back to assist on the 3^rd time. By now I am already frustrated. She asked for all my general info (which I gave) and what service I needed. I told her this was urgent and I need HOA to approve my waterheater replacement. I was going to City Hall to get my permit right now and I didn’t want to miss anything. She said someone will call to let me know, that’s it. No explanation whatsoever. Didn’t I just told her this was urgent? When I asked when I should expect a call, she said she doesn’t know. Then there was just akward silence, like she doesn’t know what else to say. I need to get this done now and my HOA doesn’t even bother to go above and beyond for me. Now I guess I have to die in a house with Carbon monoxide poisoning because my HOA don’t care!!! Grayson Community Management is THE WORST!
*****Update********
Matt from Grayson just called and will email me a statement in the next 10 min that my HOA approves the water heater replacement. I am a happy camper now and I appreicate their good service. Raised to 3 stars.