CVS

My 5 star review is for the woman who check you in at The Pharmacy. Nelly is the kindest person there! I am always impressed when she remembers my name and sometimes my birthday. There is another nice woman (Layla?) ANYWAY, I changed from
Walgreens to THIS CVS because of Nelly.

Don’t do drugs, kids. Unless your doctor instructs you too. Then by all means.
The clerks here are friendly, and usually I’m greeted by somebody as I enter the store. The couple times I’ve been to the pharmacy, the pharmacists have always been helpful. Drugs can be extremely pricey (my doctor wrote me a prescription for name-​brand drugs that rang up at $ 1400, or $ 450 for the generic equivalent), but I mostly blame my high-​deductible plan and our broken healthcare system.
The store has wide aisles and big signs that are easy to read from anywhere, and is clean and organized. I wish I could say the same about the restroom. The men’s restroom was only marginally cleaner than a typical gas station restroom. Don’t go in there unless you have no other option!

The idea of minute clinic just saved the day when my partner couldn’t get through any ent specialist due to holiday season. The physician assistant Abby was amazing at the procedure and brought respite to my partner suffering from ear infection.
Wish I knew this before but now I know:)

This is concerning the pharmacy. While the lady at the counter was sweet, the man with the lab coat that fills the prescriptions was shockingly rude (I will have to check for his name and update later).

Bijal is always so sweet and nice.
When I see her she is very plesant.

The customer service was awful throughout the store, from pharmacy to checkout to photo.
The customer service at pharmacy was so obnoxious, they once refused to serve me simply because I was waiting one counter to the left of the expected one. The funny thing was, there were no other customers around and I was never told which counter exactly. They have 3 counters for pickup, are they really that different?
At the checkout, they regularly let long queues form before the store manager had to step in. One time, I had to wait for a checkout simply because the cashier didn’t know how to handle coupons presented by the customer before me. Suddenly, another checkout was opened and people behind me just scrambled for it. Not only did they failed to maintain the order in the queue, they were totally unapologetic about it when I voiced my displeasure.
The photo department was also disastrous. What was supposed to be 24-​hour print service took two days. I had to visit them twice and both times they were searching high and low for my prints. When they finally found them, I saw white borders that have not been trimmed. The reply was: «This is what you ordered online». The thing is, there’s no such option anywhere on their web site. They just made up excuses as they serve to get out of responsibilities. It just goes to show how unprofessional people at this store are.

I went to get a couple of passport photos although the people was polite, the quality of the service was awful and the photos are expensive! The photos where blurry and the guy didn’t care, he printed them.anyway. We spoke with the cashier about the inconvenience and she offered us another try. But the second try wasn’t centred and simetrical. I wouldn’t go back there for passport photos !

Just for the pharmacy. I have had nothing but trouble with my prescriptions. Today they needed to process a refund, and it took a long time and was overly complicated. The clerk said it was «entirely her fault.» I told her if it was just her, I would avoid her, but instead I will avoid this whole pharmacy. The pharmacists consult was also so useless and uninformed. He literally said look it up when I asked him a question. Why did I consult with him, if he was unfamiliar with the medication?
Between getting new medications, new insurance and this annoying pharmacy something needs to run smooth. I am saying goodbye to this CVS and I will look for a more professional place.

I would give this CVS a rating of none but they offer it. The cashiers were so rude at this CVS. I was in the store to get a Christmas card and there was an eye drop buy one get one 50% off so I got that. I was waiting in line to pay and there were 4 people in front of me then it was my turn to pay I didn’t see the 50% off then cashier told me if she totaled it I will see it… of course NOT. She then told me to give her the ads then told me to go away back to pharmacy section… she deleted my transaction and didn’t offer me the option to pay for what I wanted to pay. This cashier was so rude and very very unprofessional. If this store wants to be in business then they need to hire someone that care about their customers. I would not recommend anyone to shop at this store. Go to Walgreens around the corner or Rite-​Aid.
The pharmacy staff are totally unprofessional as well. They yelled at customers over the phone multiple times. They should close their doors for treating their customers poorly.

Had a 30% off coupon that was about to expire. I decided to try this one since it’s close to my workplace & I get an hour lunch. The plaza itself looks pretty run down & I just had this feeling inside wasn’t going to be much better.
The store didn’t seem too organized. Pretty much stuff I seen at other CVS stores, this place didn’t have. I thought the one off The Alameda was bad, but this one is just as bad.
The only good thing I can say is that the customer service was good. I was greeted on the way in. I was asked if I needed any help by stock clerks stocking the shelves as I walked down the isles.
Next time I get a %30 coupon, I’ll have to go to the one in Fremont off Mission blvd.

The pharmacists at this CVS pharmacy are unprofessional, but I’ve continued to return out of convenience — the location is closest to my house and I’ve received my medications here since the days when it was Longs Drugs.
I never thought to Unilocal about the place until I visited yesterday. I walked into a circus! The pharmacist I dealt with was entirely rude, busy arguing with her coworkers while handling my request. I had to repeat myself several times to get through to her. Really lady, you have a single customer to deal with and you can’t put the bickering aside for a minute?
Outside of the pharmacy, I will say that they do not consistently have my key toiletries in stock, which can be a real pain. Maybe I should finally break my ties and move to the new Target store on El Camino and Scott…
Linette

Needed some travel supplies for a couple of upcoming trips. Ended up with some snacks too. Line was super long for a late night but they called another clerk and they cleared it up. Fairly friendly and got me out fast.

This review goes for the Pharmacy department only.
I have never been a pharmacy where I’ve been treated like trash. This is my story.
I was having issues with my doctor about my prescription, he was busy that day and could not talk to me or the pharmacist.
I reached out to the CVS pharmacy and speaking with the pharmacist who sounded just irritated in general to talk to anyone let alone a customer like me. I asked him if it would be a possibility that if the doctor was unable to refill the prescription that I could get a couple a pills for just the day. The pharmacist said yes.
I go to the pharmacy and unfortunately my doctor didn’t call. The pharmacist is named Tom Ng, and he said to me that he would not give me the pills, and that I must have over-​used my prescription.
The accusation meaning I abused my medications. I did not abuse my medications and never would. They have my history and know that.
I was in shock, he completely did a 360 on his word and was being horrible where I am on the verge of tears, he finally agrees to give me my medication as he stated on the phone.
«Fine I give you two pills» in a mean hassled voice.
Tears are welding because I would never go in if Tom Ng said he would not give me the pills. It’s hard enough to be on certain medications and he took it to a new level.
When he handed me the pills, I was shaken and told him he doesn’t have to be a jerk. And then one of the pharmacist tech said he wasn’t being a jerk, of course, not knowing that I had discussed with him on the phone.
Basically, it boils down to Tom Ng lying on the phone, and then accusing me of in front of people that I was taking more than I was prescribed.
Unprofessional, distasteful… Mr. Ng, sounds like you need a new job. One that doesn’t involve people.
I live right across the street and will now go to the one off Pruneridge and Saratoga. Perhaps even go back to Walgreens.
ABOUT THE STORE:
The staff is nice, the guy with the blonde hair and glasses is awesome.

The BEST customer service!!! You don’t believe me? Come to this CVS and experience yourself… You know I’m right!!! :D
Thank you very much for your help. I will be back for sure!!! For your excellent customer service!!!

As a resident in the South Bay for over 25 years I can realistically comment on the professionalism of this pharmacy. The medications are always accurate; the prescriptions are always filled on time as promised and there is always customer service with a smile.
One of the pharmacists there, Tom Ng, is very helpful with discussions on the proprietary and generic options for different medications.

Perfectly pleasant, competent pharmacy. In and out quickly, a nice little Korean hole-​in-​the-​wall for lunch nextdoor, reasonable prices, and the people at the counter as well as the pharmacists were all very nice.

Eh, it’s a CVS. After all of these years I pretty much know what to expect. I haven’t used their prescription services so I’m just going to leave comments about the store.
During the holidays, they have really good prices on decorations and the like. If you have a CVS card, you can get some spectacular deals when you check out. When I was in line, a woman in front of me had nearly $ 15 to apply in printed coupons and then another 30% off on her CVS card. I had $ 3 worth of CVS savings and then was handed a receipt that was over a foot long with a bunch of discounts and offers on my next shopping trip. I also get savings emails where I can apply discounts to my card in lieu of printing stuff out, so I keep an eye out for that.
The store is well laid out. It’s easy to find what one’s looking for. They have a food aisle, but I’d rather go to Safeway. If I need toiletries and household stuff, this is a good place to come to.
I really love coming here when Halloween comes. I love the garish decorations and the bold colors. And then the stellar candy and spooky decorations savings the day after always guarantees at least another visit there.
The parking is really good, but there are sketchy folk wandering amok so keep an eye out for them.

I’m not sure what the bad reviews are about. This is a regular cvs. Nothing spectacular. Cashiers are usually young and lacking experience. The pharmacists work fast enough. The lay out is the same as other cvs’.
It’s just a cvs. No more no less.

This CVS is in the Mariposa shopping center very close to my home. So When shopping at Safeway for my Groceries is is very convienent for me to stop by CVS and pick up any make-​up, shampoo, or medicine I may need.
I like the idea that on a Saturday they open early so I can pop in and out before I go to work.
The Clerks are always nice and polite, and just do the best they can. I
It may be an older CVS but it dosen’t bother me, Ya the carpet is kinda grey and old. lol
And of course I alway have my key tag to swipe for any kind of coupons.

I’ve been warned about CVS before, from my doctor nonetheless. But since I was traveling, I had to get my prescription refilled. I’ve been to CVS a long time ago, but never had to fill/​transfer a prescription.
Long story short — CVS messed up my prescription (filled it at a different location). I ended up having to go, get things straightened out, then come back. Not really a big deal if it wasn’t a super important prescription (seizure meds for epilepsy).
Suffice to say, I will not be doing any business there again.