Cartier

Miguel Reyes is a a true class act. This store has earned it’s outstanding reputation because of his excellent customer service and the experience he delivers. You are greeted immediately with a smile, offered champagne and one on one time to go over what it is you came in for. Really lovely atmosphere.
The service here is top notch — Miguel and the staff are extremely knowledgeable and friendly. My husband bought my Balloon Bleu watch and Love bracelet here last year for my birthday and Christmas. I brought my bracelet in for repair (the clasp on the bracelet had bent and was preventing the bracelet from staying closed). Miguel sent it in, kept me updated with it’s progress via email and even offered to clean my watch when I came in for pick up. I got it back in less then a month and it looks brand new.
I highly recommend Cartier in general if you are looking to invest in an heirloom quality watch or piece of jewelry. Their merchandise may be pricey, but it’s timeless and classic — something that you will be able to appreciate for a lifetime! Whether your investing in your first piece or adding to your collection, go to Miguel and you will not be disappointed! BEYOND impressed by him!

Wow. So impressed by the nice young man who helped me today. I wanted to try on the Love cuff today and he kindly sized my wrists and let me try on my «dream» bracelet. His name is Miguel Reyes. I will definitely be back when I save enough to purchase this piece from him or if I hit the lottery, I’ll be back sooner! Good job Cartier, thank you for not being snobby, you never know who has money and who doesn’t. P. S. I hope he gets commission!!!

Its time to walk away from this store

Nice staff although sometimes it feels like they are staring you down. One thing I don’t like is when the Asian staff start speaking to you in Chinese because they see black hair. Please stop with this and speak english!
Love their jewelry especially their use of 18K throughout their whole line of products. Wish I had enough money to buy the Panthere de Cartier products though… that bracelet …

I promised myself I would not post anything on Unilocal unless it was an exceptional over the top experience and my most recent experience at Cartier Valley fair mall was post worthy!
So I have been obsessing about buying my first Cartier watch for a while now. I was torn between buying it from Saks where I possibly could get a Gift card during a promo period or buy it from the actual boutique and get the complete Cartier experience. But I had my hesitations. I was intimidated. I wanted to look but did not want to feel pressured to buy. I stepped in and boy were they busy. I walked around looked at glass displays but all the SA’s were helping someone so I left at first then came back when it looked slower. A female SA approached me and helped me take a look at the 2 styles I was interested in and gave me her opinion of what she thought fit me better. I ended up applying for their red card which was 12 months interest free and bringing home what I thought was the watch I wanted.
After staring at it for a couple of days and hearing feedback from family and friends I was distraught. Did I just pay that much for a watch I wasn’t completely happy with?
I took my chance to call the lady who assisted me and as I glanced at her card she wasn’t an SA she happened to be the Boutique Director! I was really nervous calling expecting her to say there was nothing she could do but Instead she offered to help me find the watch that would make me happy.
Shout out to Cartier Boutique Director, Anna Choi-​Yuan and her awesome staff! She patiently helped me with a genuine smile and kindness. I walked out with my dream watch and a ring and she even credited my card back instead of just issuing store credit for the difference! Cartier Valley fair rocks!!!

This review is based on Cartier’s amazing service. I made the mistake of going to the location in Beverly Hills, sorry I’m not Kim K or a celebrity! But I got some half assed service there!
After a bit of contemplating and talking to my friends, they were like dude, we got the same ring collection as you but theirs were presented nicely and their SAs were actually trying to make a good impression.
THANK GOODNESS FOR ANNA! She is the sweetest and fixed everything about my past experience and really tried everything she could to amend the errors someone else made. She hand wrote a card and packaged everything quite nicely!
I will definitely make the drive up to Norcal, shop when I visit my parents or even phone order with her. That is the extent I will go to avoid the Beverly Hills store.
That being said. The entire company’s customer service is great! On a whole, they are definitely better at customer serivice than Tiffanys (mind you, you’re also spending a lot more, so this is how the customer service should be).
Overall, I am happy and can’t wait to get my next piece ^^ thanks Anna!

Outstanding customer service! We came for advice if we should polish or clean our Cartier rings and young lady (sorry, forgot to ask her name. Very pretty young girl!) cleaned right away… Thank you very much!

We went to this Cartier location for our Balloon Blue band adjustment and was so impressed by Gilbert great customer service. He was so friendly, pay a great attention to our needs and very helpful (non rush) with our new selection. Gilbert you WOW!!! us with your service

My fiancé (now :)) brought an engagement ring from cartier, we had to come back to resize the ring since it was a bit too loose on my finger. Customer services were excellent, Vicky was our sale specialist and she was very patience and kind, there were no rushing she took her time to make sure the size were right before its ship out to change the setting. I’m so excited to get the ring back they say it will take two weeks! I highly recommend cartier to anyone! Brought a few accessories from them from other states and not once was I not treated with kindness and respect. Thank you Cartier! We will be back soon for the wedding bands!

Blown away by their excellent customer service! The quality of the employees at this Cartier is without a doubt 5 stars.
My boyfriend and I were here on Valentine’s Day (the busiest day of the year at Cartier) and walked in a minute before closing (7pm) and everyone were still happy to help us. Shorheh was so sincere and patient, she ended up staying 1.5hr after closing to carefully help us choose the right Love bracelet. She even served us Cartier champagne and never once did I feel rushed.
I am in love with my new Love bracelet and their exceptional customer service. I would definitely recommend Cartier Valleyfair to anyone!

Anna Yuan, the store manager was amazing. Based on my previous experience at a different Cartier store, I swore I would never purchase from Cartier again. She allowed me to express my dissatisfaction while accommodating my sister during her purchase. She was very sincere and knowledgable. While assisting us in her purchase, she kept a very professional and friendly calm pose and attitude. She stepped me aside and asked me what she could do to replace my perception of Cartier. Anna listened and turned my entire attitude towards this brand in the complete opposite direction. Her attentiveness and attention to detail encouraged me to fall in love with Cartier as I once did and to admire her and her and staff. She managed her location very well and her leadership demonstrated a flawless execution to not only my sister but to me (previous dissatisfied client). Anna Yuan, was my reason to be a Cartier client again.

A lot of people are raving about the quality of service, but all I have to say is, «What service?» My fiancé at the time and I went into this store to shop for an engagement ring. We were in there for 10 minutes and no one came up to us to ask if we needed any help. There were plenty of employees and no help offered by any of them. Unfortunately, they missed out on a $ 10,000 sale; he took his money to another jewelry store (where he got immediate service) and got me the engagement ring of my dreams.

There is a quality of service that can only be achieved through compassion and focus on customer satisfaction. The Cartier store in Valley Fair Mall is without a doubt one of those stores that delivers on that elusive goal, and no surprise– it’s all about the quality of their employees and their customer friendly policies.
I would strongly recommend stopping by and, while all their employees have been exceptional in our experience, we’ve worked most closely with with Shohreh and without hesitation can recommend you do the same. Details below.
One quick note that other posters have mentioned that sometimes it takes a bit of time to get service. When I looked around the store I saw salespeople engaged with customers, which is why they weren’t immediately able to serve me, but someone always quickly came up if I looked like I wanted assistance. I took it as a sign that they were focused on service and not on simply getting people in the door.
If you read my first Unilocal review of Cartier, you’ll know that I was surprised to find a set of rings we liked at Cartier, mostly because I assumed they would not fit the simple yet not-​too-​plain style we were looking for, and because I assumed they would be out of our price range. Through great first-​visit service we were shown rings that matched what we were looking for and we eventually decided to buy them.
However, if you are like me and haven’t bought rings before, you may know the struggle of finding the ‘right’ fit for a ring. Shohreh let us know that she and Cartier and would take care of us through the process, and I think we really put them to the test.
I ended up trying 4 different ring sizes — each time taking it home for about 2 weeks, and being careful not to scratch it but also trying to wear it through different times of day/​activities. For our rings Cartier allowed us to experiment with ring sizes until we found the ones that were perfect for us. [PS: the ring size they first recommended was actually the right final size for me, but it took a long time for me to feel comfortable with that.]
Each time I went into the store to exchange the rings for another size, Shohreh was totally supportive. Across both our rings I must have been in the store 6 times, and each time I got top-​notch treatment, and a real concern for making the purchase work for us. No one ever cut us short or made us feel like we were wasting their time. Each visit was a pleasure.
After trying every ring size that could possibly fit, and exchanging so many sizes of rings, we had evaluated all the options (twice in some cases). Cartier then asked us to settle on a final size. This is almost 2 months after having taken their first ring home. When I put a scratch in one of the rings I tried at home, Cartier bent over backwards to have it repaired instead of having me keep a ring I felt wasn’t the right size.
We’ve been wearing our rings for months now, and felt it was time to reflect and review Cartier.
If you want your purchases to last a lifetime because of the craftsmanship and quality, and an unwavering passion for your satisfaction, I recommend Cartier in Valley Fair without hesitation.

I am in LOVE with my Cartier band!
I always thought of Cartier as being too high end and expected the sales people to not take me seriously since I am always perusing and am so indecisive. Well my 2 experiences at Cartier has changed all that. BF and I decided to walk in after we were treated so rudely at Tiffanys. We went to the mall straight from the gym so we were still in our workout clothes. The people at Tiffanys did not acknowledge our presence at all when we walked in, so I told BF that I didn’t want to be in there and to leave. The BF wanted to go into Cartier but I didn’t and it took some convincing. I am sure glad that he convinced me to. The moment I stepped foot in, every employee turned and greeted me. They asked how they could assist us and I waved them away telling them that we were just perusing. They let us be for about 10 mins before Jean Marie came over and said «What has caught your eye?» I explained to her that we weren’t there to shop and just wanted to look and I didn’t want to waste any of her time. She insisted that she wasn’t busy and wanted to just show us pieces. She pulled about 8 different rings for me to try on and educated my BF on the 4C’s. She was so patient and friendly and NEVER tried to pressure or sell us anything– in fact, she said she wanted to make sure he was educated about the 4C’s and knew his stuff when it was time for him to go look for the special ring! I had such a good time in there, I didn’t realize that we had been in there for almost an hour! We left with Jean Marie’s card and a brochure that was more like a hardcover book!
Fast forward about a month later. BF bought me a promise ring from Tiffanys. It wasn’t me. I told him I loved the gesture but I cant wear something that I didn’t like. So we took it back and I looked for something that I would wear. Nothing. They tried to sell me some cocktail rings for about $ 1,700. Not pretty nor was it something I would rock. So we left and he suggested Cartier again. I knew I wanted a ring from their Love collection so we went in with that ring in mind. Well I saw the one with 1 diamond and fell in love with it. Jean Marie wasn’t there but another very friendly and kind sales woman with blonde hair helped me. She went searching for my size and realized they didn’t have it but would have to order it for me. She wanted to be sure of the size since my fingers are so small so she grabbed the love wedding band with 8 diamonds and asked me to try it on for size. It was a perfect fit and I fell in love with this ring! It was double what my BF had intended to pay, but I loved the way the ring looked on my finger, so he bought it for me. The sales woman asked me a few times if this was what I wanted because she knew I had my heart set on the single diamond, but I knew once I tried that ring on for size, it was meant for me. Classy and elegant! I love that they were so patient with me as I tried on probably 6 different Love ring styles and never once did she up sell me. In fact I loved that she asked me to make sure that the 8 diamond Love band was the one I wanted rather than the original or 1 diamond Love band.
I would love for us to buy our wedding bands here… The customer service blew me away. I loved that they were so friendly and patient and never tried to up sell us anything at all!

Great experience. Shopping Sanata Row gives you a lot of high-​end options to choose from, but Carier has never let me down. They provide the EXPRIANCE you expect from Carier. No need to talk about product quality, its assumed 5 stars.
Only word of advice, it’s not a fast experience, this isn’t bad, but be aware.

This is my first time here and decided to buy my wife a 18 k gold bracelet. I walked in the staff were very welcome. the showed me the braclet and minutes later I bought the item. the wrapped my gift in a bag and all I want to say that I was very happy. I will return soon for another gift for my wife

Never get a Cartier ring.
Sales are SO NICE when you make a purchase.
And they will NEVER come back to help you if you are just getting your ring cleaned.

I came to Cartier as my last stop for an engagement ring. I had visited about 3 other stores previously to learn and understand what I was buying. Coming here, I was greeted by Vicky immediately. I told her what I was looking for and she patiently helped me search the inventories repeatedly (without trying to sell me other things). She even chatted with the friends that I had brought along to help me pick.
Upon picking a ring, I still needed the ring size. She made a hold for me while I did my stealth work for 2 weeks. Unfortunately, during the sizing process, I realized that I wanted a different diamond. She was cooperative and actually went through the entire selection process with me again.
Once the engagement happened, I found out that the ring was too big. We brought it in and she helped us to resize it while giving us her own input of how the ring feels different cross seasons. This actually happened twice (not her fault).
To summarize, the engagement ring purchasing process was stressful. Vicky made it a lot less so with her patience and flexibility.

I’ve had my eye on the love ring for the longest time and finally gave in to purchasing it. I was immediately approached by Vicky who assisted me and let me try on the different rings until I found the one I wanted. She then fit me for the ring until I was completely satisfied with the fit. However, the ring in my size was unavailable so she had to get it shipped from a different store. I was a bit disappointed but she was able to find the last one at a different location. I was able to get my ring the following Monday (I went in on a Friday) and was impressed by the speed of their delivery.
I was offered tea/​water when I was waiting for her to get my item and she helped me polish and wrap it up beautifully. I’ll definitely go back and find Vicky again for any additional purchases in the future.

Engagement Ring Shopping Experiences #1
Our engagement ring shopping experienced all started our very first visited to Cartier in Oahu and the sale person told us «I hope you choose Cartier» just before we walks out. He was probably the nicest Cartier sale person we met.
One sentence: I LOVE the simplicity of the Cartier 1895 engagement ring.
From there on for months my boyfriend and I will go window shopping for a potential engagement ring for me.
We came to this location in peculiar because it was close to home. The sale person were professional but never too friendly. I know exactly what I was look for in turn of 4 C’s. I really suggested to read up on the diamond before starting ring shopping if you guys are ready for that step of the relationship. Anyway, apparently they had nothing in stock that matched the qualifications I was looking for. My boyfriend decided gave them his phone number. For 3 months we waited and we heard nothing from them. My boyfriend was the one who attempted to email them. After 2 uneventful email, we decided to move on with our searched.
O Cartier. I will always love the 1895 engagement ring. We were that close. It was just not meant to be. I hope one day those sale person will be more sincere and not so stuck up because for a couple, getting a engagement ring is a very meaning event.