Benefit Brow Bar at Macy’s

I have been seeing Kathy off and on for quite some time — Before, she was working at Stanford Shopping Center and now at Valleyfair. I would seriously follow this woman to the end of the Earth to just get my brows done! She is so incredibly sweet, she listens to what you want, she’s very gentle and personable. She’s an absolute gem. I never leave disappointed! She knows what she is doing when it comes to brows! Thank you Kathy for always being so amazing with my brows and the crazy funny conversations that we have. :)

Great work by Jessica A! I’ve been to BBB in other locations in Southern California, but decided to give Valley Fair a shot since I now live in Mountain View. The counter was swarming with people and I wasn’t sure who was an employee and who was a consumer bc there were so many people behind the counter. I desperately made eye contact with people behind the counter to alert them I needed help. Within a couple minutes a woman asked me if I needed help with anything. I said I wanted to drop in for a brow appointment and wanted to know who the aesthetician was. The woman looked flustered and confused. She muttered «aesthetician» several times and looked around with wandering eyes. At this point, I’m ready to bolt bc I don’t feel confident that these folks know what they are doing. Luckily, Jessica A. came to the rescue and asked me what I needed help with. I repeated my request and she calmly told me the names of several available aestheticians. I took one look at her brows and said I wanted her (Jessica A.) to do mine. She said there were two people ahead of me and said it would be about 15 – 20 minutes. I waited about 15 minutes to be called by Jessica and awkwardly loitered around the counter. I had no idea there was a BBB seating area located 50 feet from the counter. Again, lots of people swarming the counter area, I’m not very tall, and I was hoping to be seen in less than the time I was told. So, I hung around.
Once Jessica A. called me, I took a seat and let her start her work. She asked me what I wanted on my brows (clean them up and make sure I have two of them – I’m low maintenance) and if I had been to BBB before. I explained my backstory and then she started waxing. Holy smokes was I nervous. In the past, new aestheticians (people I’ve not seen before) ask me more about the shape of my brows, what I want to do with them, stencil them out and show me in the mirror what they are going to do… NOT THIS TIME. I guess Jessica and I telepathically communicated my brow desires and expectations bc she hit it out of the park. Jessica really took her time to clean up my strays and pluck where necessary. She was on the quieter side, but friendly nonetheless. I will definitely be coming back to Jessica A. in the near future!
****I took one star off bc front desk customer service was a total wreck.

I’ve seen Jenn a few times and was pleased with the outcome of my eyebrows. Jenn is super sweet and friendly. She spends the extra time to make sure your eyebrows are hecka clean. I haven’t had any issues or difficulty scheduling an appointment with her. That is something great about this Benefit Brow Bar.

Ask for GABBY!!! ;-) after three sessions with her, I have been loving my brow shape lately! They were so thin! And now they’re bold and beautiful!

Amanda the esthetician had the best customer service skills! She was pleasant and detail oriented. She even went the extra mile with me after witnessing two not so nice associates treat me poorly. I will definitely go back and request Amanda!

My experience here was pretty awesome! I got my brows done by Jessica since I had a free birthday brow wax, At first I was REALLY WORRIED about all the people who said she was rough and all, but she really wasn’t. I mean, it stung a bit but overall I’m very happy with my results. She didn’t map out my face before waxing (which kinda freaked me out), but I showed her a couple of pictures of how I wanted my brows waxed and she just nodded and got right to it. I’m SO HAPPY I did this. The only reason why I didn’t give this place 5 stars was because there were two receptionist girls who were quite unfriendly. Sadly they did not wear any name tags or else I’d put their names down below. They seemed to be friends, one of them was a black girl with short ish hair? It was tied up and the other one wore a red lip and was a blonde Caucasian. When I went to give my tip, and Jessica was trying to get me all ready to go with paperwork and the tip, she asked the black girl to help but she simply just brushed Jessica off and said «what do you want me to do? I don’t know?», leaving Jessica to figure everything out. Then the black and white girl turned their backs to me and started talking, right in front of me which I found rude. They didn’t even greet me or smile, and I found them quite cold. Its a small issue but I’m sure benefit could do a better job in hiring employees. That being said, here are a picture of my brows before (#1&3) and after (#2&4).

One of the only places I’ll get my brows done. They are pricey but worth every penny. Wait hasn’t ever been bad for me, no more than 15 minutes. This last visit, Jennifer, cleaned up my brows and I was very happy as always. My last wax lasted 7+ weeks. I could of held out longer but school was starting

I honestly fell in love the first couple times I came to get my eyebrows done. Anna changes the whole eyebrow game! She is simply amazing at what she does. She always insure to ask what would you like specially done to your eyebrows. If you need a shape that will best fit your face… She’s got you! I will definitely give Anna a 5 star! I have recommend all of my friends and family to go to her, but the only thing is the customer service is horrible!!! I dread to get my eyebrows done, because the clerks are disproportionate with the information that they give out as well as the respect they should give. I believe one of the clerk was Hannah and there was also another gal, whom my sister was very unhappy about.
I honestly just keep coming back for Anna. She’s great and makes you feel at ease.

Wow! I would give Andrea an extra star if I could.
My 16 year old came to me a few weeks ago and asked if I would shape her virgin eyebrows. Knowing how bad eyebrows can absolutely ruin a face, I decided to bring in the professionals and to the Benefit Brow Bar we went.
I’m so incredibly pleased with the results Andrea gave her. You see, my daughter’s eyebrows are like mine, scarce with no definitive shape. Andrea explained what she was going to do and where eyebrows should start, arch and end to properly frame the face. Somehow, when Andrea was done, her eyebrows looked thicker than they before we went and beautifully shaped her eyes. They looked so good that I’m going to grow my eyebrows out and go to Andrea to do her magic on me (I wish my mom brought me in 20 years ago too).
Now, my daughter can become a nice young lady with properly shaped eyebrows. It’s that important.

LOVE this place! Definitely pricey but it’s worth it. If you like nice thick eyebrows do NOT go to Christine. She’s really nice but doesn’t understand the meaning of thick eyebrows. My go to’s are always Gabby or Jessica.

Worst customer services i have ever received! I was on the walk in list, sat at their booth/​couch and waited almost an hour for my turn to get my eyebrows done. I checked in with the girl and was told there is one person ahead of me. I asked her where the restroom was (thinking of course if theres one person ahead of me, it would be at least 5 – 10 minutes before they would finish up with her.) I came back from using the restroom and my name was crossed off and was told they can put me on the bottom of the list… Really?!

I absolutely love how Jennifer did my eyebrows I’ll sure be going back to her. thank you so much Jen.

So I haven’t much paid mind to my eye brows in the past. I would go to the local nail salon or spa to get my eye brows waxed essentially to keep them tame. Until my last wax… the lady left my eye brows uneven and it was obvious to me. I went into the Brow Bar because I was looking for some guidance and direction on my eyebrows. I needed a tutorial from the ground up along with shaping help. I went in, the front desk saw I was looking a bit lost, she stopped her conversation mid sentence to greet me and help me. I was next in line.
Jen is my new eye brow guru! SHE IS AMAZING. She walked me through exactly what she was doing, she didn’t pass judgement, even though it would have been really easy to! And got me going on my new eye brow regiment. She showed me all the different products and how to use them and hooked me up with exactly what I needed.
Long story short: the $ 8 /​$ 10 other Unilocal reviews online for other locations didn’t intrigue me. I wanted an EXPERT and someone who could TEACH me what to do every morning. This place was perfect.
Worth every cent!

Easy enough to drop in and get an appointment with a short wait. Andrea was nice and easy to work with. They will tweeze or wax. Two thumbs up!

Best in the business. You need to make an appointment before hand though if you don’t want to wait anywhere from 5 to 45min

What an experience…
Customer service is horrendous! The two sales associates working were awful! When I would Ty to ask a question, they would walk away from me. One of the girls was Hanna I’m not sure about the other girl.
Gabby waxed my eyebrows. She was very stand off ish, I tried to converse with her and got one word answers. Anyways, At the Benefit Brow Bar in Hawaii they always consult with you before they begin waxing but I guess they don’t do that in San Jose. I typically trust all the workers at Benefit but I guess not this time. When I was handed the mirror my eye brows were uneven and horrendous.
I don’t think I’ll be going back here again.

Totally recommend this place! I just moved to the San Jose location and was super nervous to go just anywhere and get my brows done. So, I noticed Benefits also does waxing and decided to give it a try. I was very pleased with their work. The girls were very friendly, nice, and welcoming. They greeted me right away and asked if I needed any help. I will definitely be returning here and coming here for my weekly wax. And for makeup shopping as well of course. ;D

Perfect. Perfect. Perfect. *LADIES READ!*
I was a first-​timer. My brows are thick, I generally get waxed for $ 10 at the local nail salon. So I wanted to treat myself.
[Won’t mention her name, she’s mine! LOL] was *breathe* A Sensation.
My eyebrows are perfect. ¹⁰⁄₁₀. I went in with an idea. She did her magic. Poof! Done!
I will never ever resort to less. 1000% worth every penny!!!
($ 20 for brows, $ 10 tip.)
I can’t stop staring. Every hair is glowing.

Today I was applaud at the customer service given to me. I went to see Jessica, because 4 days ago it was my birthday so I went to get my free service. I got there, they took my license, then they gave it back to me. Everything seemed fine. I went to check out, the lady put it through the register and I was putting Jessica’s tip in the envelope until Jessica comes up to me and says:
Jessica: «oh you weren’t suppose to pay for that service, you were suppose to come last week.»
Me: «What do you mean, you guys took my license and filled out the paperwork,.»
Jessica: «The girl who filled it out didn’t know.»
Me: «I wish I would have known that before you did my eyebrows. I wouldn’t have gotten the service had I known. This isn’t right.»
Then Jessica and the Sales Associate began speaking to eachother in their native language, not English, so I could not understand what they were saying. I wanted to contest this right then but my two children were starting to act up and I couldn’t stay any longer to speak to a manager. So I paid and left extremely mad. All the sales associate kept saying was that she was sorry.
I feel that this behavior is unacceptable. First, they should have told me from the beginning that I was able to get my free service due to the date. Second, they should not have been speaking in a language I could not understand as they could have been saying anything to eachother, including possibly doing something that was not allowed.
Benefit Cosmetics and Macy’s are in a customer service industry but I did not receive outstanding customer service. I feel that they should have allowed the free service as it was not my fault that their employees did not know the process. I am very upset and will not be going back.

If I could give zero stars I would. I went in to get an eyebrow wax and the lady took off half my eyebrow entirely. After she applied a ton of make up and I wasn’t aware of how bad they truly were until I got home. I went back to notify staff and they expressed they saw the error and would not refund. They explained the would comp another session. I’ve had better experiences at the Oakridge mall Benefit and the best at European Wax Center.
The manager was responsive and is remedying the situation. Really appreciative of her response.