O’Reilly Auto Parts

Sign says they open at 7:30. At 7:40 a guy comes to unlock the door and then walks away. I open the door and walk in saying «good morning» to no reply. I just bought a quick set of jumper cables. Had to wait in line for them to open registers, then answer phone calls. I was only customer in the store but took 25 minutes to get jumper cables.

I needed a battery for my car on a Sunday morning at 9:00 AM. I am so glad I thought of O’reilly auto on La Cumbre rd. I was cordially greeted by Anrew and he got me the right battery very quickly. He then proceeded to do what turned out to be a relatively difficult install (Dang new cars). He showed great patience as he figured out how to do the install. If all the emplyees are as exceptional as Andrew then O’Reilly’s is the place to go.

The service was great and Trevor was the best. I needed a battery and he installed it for me and also help me reset my windows. I will never anywhere else!

Went in because of a headlight out. I got help from 3 really nice guys, who helped put my light bulb in for me since it is such a pain in the a** to get in. They were really nice about it and didn’t seem in a hurry or like they didn’t want to do it. They did it no problem! Thanks a lot guys! Definitely will be back (:

VERY helpful. They ordered what I needed and got it quick. Highly recommended.

I walked into the store to get a price on purchasing a set of hubcaps and seat covers. There were two employees at front who totally ignored me. I walked to the back and I heard a male dropping F-​bombs practically every other word. I looked to discover it was an employee, Trevor. I was stunned that a chain would allow that. Then I heard someone tell him that there was a lady in the store. He said «I don’t give a F!!!»
And kept up the pace of talking and swearing.
I then walked to the front and was still ignored so I left. Never to return. Sears is just across the street I suggest you go there.

My car overheated on the way home from school the other night and I was lucky enough to find this place just a few blocks from the freeway.
This being the first time my car has overheated, at night, in a strange neighborhood no less, I was less than thrilled to be waiting around for my coolant tank to cool down enough to uncap and refill before I could be on my way.
Nestor and Ivan, two employees at Kragen, were really friendly and helpful. Ivan answered my embarassingly ignorant questions about coolant with a smile and offered me lots of paper towels to avoid any splashback and Nestor actually refilled my coolant when the time was right and gave me some insight as to why my car had overheated in the first place. He even went so far as to stretch out on the not-​so-​pristine parking lot and check under my car with a flashlight to see if there were any leaks.
Not only were they informative and accommodating, but most appreciated was how comfortable they made me feel. Normally, I would have been incredibly anxious in a situation like that but these guys made sure I was taken care of. This is what customer service is about– going beyond the basics of product knowledge and professionalism and making a real connection with the people who frequent your business.
I’ll be back next time I need anything from fuses to those smelly tree-​things and I recommend you do the same.