Mastercraft Motors Complete Auto Repair

Being savvy to the business world I know you have to cover your bottom line. However when you walk into a place within minutes you’re quoted an astronomical price followed by well if you have an access card I can save you about 10%. OK red flag number one, I know your shop is a little overpriced and you get what you pay for in the long run. But if your able to give someone approximately $ 100.00 off you’re still covering your bottoms line by about 30% on the service provided. Red flag number two is the question well «have you gone through insurance yet?» Anyone with any intelligence going in for an estimate probably hasn’t talked with insurance just yet. Mike I hope you take this as a constructive criticism and not turn your potential customers into people who tell others to stay far away. This being said I’ll take my business elsewhere. I’m not sure if a manager by the name of Robert is still there, if so maybe management can teach ownership a valuable lesson in staying in the black rather than the red in the next few years.

I own a sportscar I purchased in 1973. I trust only Holzer to tow it and only Mike at Mastercraft Motors to work on it. Ditto with my trusty Lexus SUV.
They are professional, courteous, excellent and, above all, honest. Give them a chance to win you over, too.
But, call ahead; all the above means they are very busy.

Drove my dead-​in-​the-​driveway car that had just been jumped by Jesse from Holzer Towing directly to Mastercrafts where they immediately took my car in and recharged the battery. Awesome customer service! Every person that works there was so pleasant and efficient. Will definitely recommend them to everyone I know.

Highly recommended so far. By far the greatest customer service I have ever experienced. We haven’t got the work done yet, so I’ll update this review once it’s done, but I left the shop feeling very comfortable with our decision to use Mastercraft. Mike is very personable and helpful in every way possible. He went above and beyond to accommodate us and make the process as easy as possible. As for now, I will definitely recommend and use Mastercraft for all of my automotive needs.
To be continued…
Mastercraft is Awesome! They got the job done quickly and right.

Always a thorough estimate and a well-​done repair. The folks at Mastercraft are thoughtful about the work they do, and I have fixed my car here on several occasions. They always tell me straight-​up what’s going to happen and how much it’s going to cost, and will tell me if they think it may be more due to some thing or other. I would highly recommend this repair shop.
I’ve had body work done, as well as mechanical. If you schedule it enough in advance Mike even has a loaner car he can give you so you don’t have to go through enterprise or some other car rental place, which is amazing if you’re paying out-​of-​pocket.

Easy and friendly and good service. After a parking lot fender bender (literally– bent my fender and knocked out a headlight), I took my Corolla to Mastercraft when recommended to me by AAA. Mike was able to survey the damage and come up with an estimate in minutes. Once he realized I had a one thousand dollar deductible he asked if I wanted a cheaper (less comprehensive) repair. A nice gesture, but I ate the full deductible and am impressed with the result. My 2010 Corolla looks brand new in the front! They were able to get the car done on the day they said they would. Overall would recommend!

Highly recommend Mastercraft. These guys went above and beyond to get my Mercedes-​Benz E63 just right. Friendly staff that were more than happy to meet my every need! They took no shortcuts and I’m completely satisfied with the results.

After my first ever car troubles (ran over a very scary looking piece of metal in the middle of the 101 South) Mike and his team went above and beyond to make sure myself and my car were not only okay, but great.
They towed my car, talked to my insurance company multiple times, fixed my bumper, radiator, coolant, and realigned my car in record time. I’m not from Santa Barbara, and I needed to get back to LA as soon as possible and without them I never would have made it back. I can not say enough positive things about this place.
While waiting to pickup my car in their main office, I overheard another employee talking on the phone with a different Auto Repair place that had made a very big mistake while changing someones oil– this Mastercraft employee was going above and beyond for this customer that came in for an oil change and hadn’t realized that this other place she had taken her car had seriously damaged the oil tank. He was extremely polite and just wanted to do everything he could for this customer.
If you want to trust someone with your car and your time, this is the place to go. I wish I lived in Santa Barbara to come to this place with ANY car work that needs to be done– from oil and tire changes to car damage after an accident.
THANK YOU MIKE AND TEAM!

The only reason I was involved with this auto body shop was because it came AAA recommended. It’s an absolute joke that they would put their name on such terrible, unprofessional establishment. I would think these representatives would be a bit more understanding given that likely most of their clientele are experiencing high stress situations. My first encounter with Mike the «manager» was one of the most frustrating I have experienced. Not only did he ignore me but he was incredibly rude about the state of my vehicle, which I already knew. He did not take me seriously, and clearly underestimated my knowledge on the topic. Not only was his attitude off putting but he kept raising the estimate on the vehicle, as if I casually have a couple thousand to spare. My next encounter was as bad as the worst, while attempting to ask a simple question Mike walked back and forth past me as if I was invisible. If my car had not been totaled I certainly would have paid extra to have it towed to literally any other tow yard in the city. Stay away from this joke of a body shop.

After being a loyal customer for almost 10 years to one mechanic in LA, I was hoping that Mastercraft would be my new SB go to.
About a week ago, I had what ended up being a horrible experience here and definitely won’t be returning.
If the new owner (as of a year ago, or so I was told) has any interest in improving his business and clientele retention, he will contact me via response to this review or by private message in order to find out how his employees have treated a customer in a way as to deter them from ever returning.
Just to clarify, I am not interested in any kind of refund for the services rendered.

Right off the bat, horrible customer service. If your AAA recommends this place in an emergency, seek help elsewhere. Firstly, this place is appointment only. Secondly, their representation in the service shop was dismissive and rude. When customers come with aaa service needs, they are often in emergency situations and would appreciate the care and understanding. In my situation, I was met with an attitude of disregard for my situation and excuses for their inability to help. The person I spoke with had a tone that let me know right away he did not care and was very rude. Again, air on the side of caution before going here.

I live and work out of my «87» Vanagon Westfailia so when I take it to a shop I look for the best. Seth and the crew at Mastercraft came highly recommended to me from other Vanagon owners in the Santa Barbara area. They lived up to their praise squeezing us in at the last minute. Beyond being excellent mechanics, the staff was welcoming and friendly all around. Our options for repair were explained clearly and the pricing was fair! I would recommend Mastercraft to anyone looking for an honest and proficient automotive shop!

THE place in SB to get work on a Sportsmobile van conversion. Seth, the owner, knows what he is doing. I have had multiple repairs and custom work done to my Sportsmobile and they have always done good work. Prices have been moderate to high but good quality work.

You know when you first see that scratch on your car, you say to yourself dam this is never going to come out. Well, I brought my car to Mastercraft and they gave me a quote right away.
Next day I came in with the quote and they started to work on it right away, I had my car two days later looking like it had come right off the lot.
And the reason why I gave them five stars is because the gentleman was so nice and they were so prompt.

These guys are awesome! I’ve been there a few times and they always charge me less than they originally thought it was going to be. I’ve had great experiences with the work they have done and they even dropped my car off to me at work cause I couldn’t close my shop to get the car before they closed. There are a lot of horrible mechanics in town but my experience with these guys has been great! They are affordable, friendly and have always done quality work in record time.

I’m picky about my mechanics and love to find a place I feel comfortable sending my wife (that’s not sexist, just a statement about how many shops make women feel and how their husbands feel when they find out what the shop did). Recently had an axle seal on my 2007 Outback blow and needed a couple minor tune up items as well. The shop manager was courteous and laid out the likely scenarios and next steps clearly, they called when they said they would with my options, and finished the car when they said they would. Living in Carp, it’s a little more of a trek than the local spots, but I have much higher confidence in their work. They remind me of the only other shop I felt good about frequenting — Southeast Auto in Denver, CO (for anyone that happens to live or frequent Denver). I’ll be back to them.

The staff at MasterCraft Motors has been courteous, kind, and very knowledgeable about the repairs I needed on a few vehicles I have brought there. The shop is clean and the management really cares. I feel very comfortable recommending anyone to Mastercraft Motors. One of the finest shops I have ever dealt with, and I’ve been around a while. Sure there’s always the loudmouth bellyachers who badmouth any service they get, but Mastercraft services hundreds of vehicles a year with no problems. Take your car there and you’ll leave happy.

Unethical, untruthful and terrible work. I made the mistake of letting Mastercraft Motors in Santa Barbara do the body repair work on my VW Vanagon. They misrepresented the extent of the work and quality of work they would do. The outcome was atrocious and they caused new damage to the vehicle that was concealed from us. The work has to be completely re-​done.
Owners are not ethical or honest in my experience. Their only interest seems to be in making a buck as quickly and cheaply as possible. They do not take responsibility when things go wrong.

Excellent service! They fixed the problem for a good price, gave me tips on how to avoid it happening again, and when I had a last-​minute problem getting there to pick up my car before their closing time, they let me pay over the phone and moved the car to street parking for me so that I could come pick it up later.