Enterprise Rent-A-Car

I needed a rental because my car was being serviced. The auto repair place made the reservation and covered the cost. When I arrived at Enterprise, they were very friendly. The agent who helped me out, got everything taken care of quickly, and even upgraded my rental. I was in and out quickly as well as the day I dropped off my rental. They had someone drop me off at work, and that gentleman was very friendly also.
I love Enterprise. I’m glad my auto repair shop used them.

I travel a lot in my job and rents cars all the time. I just happen to be doing a year long, (or longer) project in Santa Barbara and rent cars to go back home to Los Gatos or Tahoe. This particular Enterprise location is the easiest car rental business I have ever dealt with. I walk in the door and these guys are on it, no waiting. I return the car and again, no waiting, they also give me a ride back to my job. Could not be happier :)

This place consistently takes forever to actually get a car. They are quick to get you to sign the forms but then… you wait. And wait. Last time we were there, we waited so long that I went over and asked, «where’s my vehicle?» They said that they were cleaning it. But the vehicle wasn’t in the lot. So when I pressed them, they told me that they had to go out to the Airport to get it and they were stopping along the way to wash it. It still arrived less than clean. Then there’s the pressure to spend more on their insurance. It’s a smart idea if you don’t have collision and comprehensive insurance, but I do and they still wouldn’t back off. Rather than putting in effort to actually take care of the customers, they spend a lot of effort to try to «look like» they are. They are nice but not effective. I’m not there to make friends, I’m there to get my car and get on the road. I’m there because I don’t have a car and the last thing I want to do is wait around longer to get rolling. This has not just happened once, this is every time I’ve been there.
Enterprise: Focus on getting the customer out of there! People come in because they don’t have a car. Delaying receiving the car is your biggest problem. You’re more expensive than everyone else, which is fine if the service is expeditious. Sadly, it’s not.

For my recent van rental, the vehicle was in excellent repair and ready when promised. But you would expect this from a major national chain. Where this office excelled is in the excellent customer service, ensuring all my needs were met, checking in by telephone to confirm the vehicle was ready, and providing door to door service. I will definitely look to this Enterprise office the next time I need a vehicle.

excellent friendly helpful.
they staff was courteous. and generous

We use Enterprise all the time because of their fabulous service. This is the first time that the service was not up to the standards we’re used to at Enterprise. There were two staff members handling customers and phone calls in the office. They kept us waiting quite a while. We got to hear one of them providing really good service on a lengthy phone call with a customer while we waited. They didn’t seem concerned that we had to wait. This happened both when we came to rent the car and when we returned it. In fact, when we returned it, we finally got tired of waiting and asked if we could just leave the keys and go, which they said was ok. If this was a different car rental company, I probably wouldn’t have noticed; it’s just that with Enterprise we’ve always had a more positive experience. However, on the positive side, once the staff person worked with us to rent the car, he was very friendly and helpful. He offered us a free upgrade which we took, and explained and demonstrated all the idiosyncrasies of the car we took — we weren’t familiar with some of the modern innovations in the latest cars.

I have been renting cars from here for years and I always get THE BEST customer service. They make it so easy booking you a car! Jennifer and Saul helped me recently and it was the best experience I’ve had to date and will continue to go there. Definitely easy and convenient and would recommend renting your cars from this location.

I appreciate that this place picks up customers and drops them off (within 3 miles). Their service was great. There was an issue at the end of our rental when we returned the car because we were charged for the wrong insurance package and etc so the price went up. However when we had discussed prices and everything he gave me total cost which was lower. So basically Raul found out that the guy who took care of us at the beginning of our rental had made a mistake and so he just took everything off and only charged us for the daily rates. That was awesome how he didn’t even just add the basic insurance that we had asked for and just took off all the charges because he said he wants us to be 100% satisfied. Sure was! Make sure to go to thus specific location when visiting SB or when needing a rental car

I wish I could give them 100 stars! I had the most frustrating experience with my car and despite the stressful situation, Enterprise made the process that much smoother. Evan, Marshall and Saul were friendly and provided customer service that was second to none. Got me into a car last minute, made switching the car out so simple and were exceptionally friendly every time I went in there. They handled all the billing directly with the dealership so I didn’t have to and expressed genuine concern that my needs were met and exceeded. ANYTIME you’re needing a rental, go see the guys at Enterprise.

Great location in downtown Santa Barbara. Can’t beat the weekend $ 9.99 special. Well trained staff with a super manager, Saul. Only negative is a frequent turnover of the staff. Tough to build a rapport if every month there has been an employee rotation. I have rented at this location many times over the past 5 years. Actually almost each month I rent from this location.

I would like to say thank you to Evan and Saul for their great customer service at the Chapala location when I had to rent a car while I waited for mine to be repaired. Saul should be commended for his professional demeanor and his quick attention to detail in making sure I didn’t have to wait an excessive amount of time to get a rental that I was comfortable driving. I would highly recommend you rent with Enterprise at this location. I know this will be the first place I go if I ever need to rent a vehicle again. :)

I called at 9:00 am on a Saturday morning to rent a car. They said they would have a person come pick me up with in an hour. No one showed up after 1 ½ hours so I called them back. I spoke with Chris the manager and he said I needed to wait till 12:00 noon for pick up. Chris thought keeping a client waiting for an additional 2
hour was acceptable, I disagree. I would have choose an other company if I knew there would be a 3 hr wait. Chris’s response was unprofessional and I disappointed in their service. I would not use this company again.

Rented a car here while on a cruise ship port of call at Santa Barbara. Lost a full hour for pickup and checking out the rental car. Were given a KIA Soul and they claimed it was an upgrade from a Corolla equivalent… seemed like a downgrade to us. It was not cleaned or fueled. Last available shuttle back to port was 4:30 so we lost another hour of use in the afternoon because we had to return the car early. Staff was courteous and professional. Enterprise followed up with me and made good on this rental. Management seemed to have a genuine concern that we were were not soured on Enterprise by the experience.

I came here to get a rental car while my car was getting repaired. I had some trouble with the insurance agency’s reservation coming through but the British guy who works there, Chris, went the extra mile and talked with them over the phone and I had my car in about 5 minutes. The staff at this location is really friendly and professional and it is obvious that they care about your business there. The car I got was also in great shape and I had no problems. The only downside is that they are really busy so you might have to wait a bit.

upon arrival at LAX, I found my connection to Santa Barbara was canceled. Missed getting my pre-​arranged rental vehicle at SB Airport Enterprise. The next morning I called to reserve a new rental and the kind agent at the airport location asked my location and then recommended I use Chapala St store to save money (taxes) and travel time. Very honest and generous of her! The men at Chapala were professional, polite and prompt. Car was clean and ran well. And the rental GPS worked! My last experience with a competitor left me in a strange city and a GPS that didn’t work. I highly recommend the Chapala location for the ease of transaction, vehicles, and the quality of employees. I will be a returning customer.

Great friendly service especially from tiffany, however I had to pay for a windshield with tiny crack from a rock on the freeway. I offered to pay half, no deal. I felt robbed, this was an act of god, not negligence! I want at least 100.00 back BS.

I have used this location several times for renting cars, and every staff member is polite, courteous and extremely professional. They always have your car ready for you, drop off takes minutes. Even when they’re busy, they are very good with managing the customers’ expectations of when they will get served. I’ve been to other Enterprise locations in other cities, and this location’s service is definitely the best.

My car got broken into on Tuesday morning. With the help of Craig at Iron Horse Auto Body — he put me in touch with Evan who displayed great customer service. It can be nerve-​wracking being robbed so being given helpful and quick service really put me at ease and lessened the frustration of this experience. Thank You Evan. P. S. I also received a call that afternoon asking how everything was with the car. Nice!

If I could give 0 stars I would have, not mention if I heard «we’ll pick you up,» and their other fake slogans one more time im going to puke. After having my car totaled and then an extremely stressful day of last minute car shopping I was hoping to get rid of the rental car, since the fees were racking up. I was told that all locations were closed by 6pm and that I would have to drive to an airport location (over an hour away, without a ride back) to return the vehicle. After speaking to countless unhelpful «customer service» reps I had nothing accomplished and was now 3hrs away from home at 9pm (completely alone.) I returned home frustrated and spoke to another rep the next morning. I was told that I would have to return the vehicle because they’re «not a delivery service.» Needless to say, after hours upon hours and days of stress and time wasted I will NEVER rent another car from this rental company. I too, will certainly tell all my friends to steer (pun intended) clear of this abomination of a «company.»

We rented a car from their LAX location and needed to add a driver once we arrived in Santa Barbara. I called and spoke with Luke who said to come on down! We drove by it a couple times before realising where it was located. Parking was easy and our companion ran inside to add himself to the rental record. We were done within five minutes and were on our way. I don’t know what variety of vehicles they offer but customer service gets a FULL five stars from me! Way to go, Enterprise :)

My husband and I found ourselves stranded in Santa Barbara (definitely not the worst place to be stranded!), and in need of a rental car. Off to Enterprise, who quoted us over the phone a price of $ 25.00 per day (a special auto repair rate). When they picked us up, we informed them that we might need a one way rental. They assured us that would be fine. We get to the Enterprise office, fill out the paperwork, and the employee tells us the cost will be $ 35.00 per day. I stop him, «The woman who picked us up told us the price would be $ 25.00 per day.» He tells me that since it’s a one-​way rental, and they essentially «lose the car», he has to charge us more. That makes sense, but at the time I’m not completely sure whether or not it WILL be a one-​way rental (it all depends on the auto repair verdict of my broke-​down car), so if we bring the car back, will they adjust our rate to $ 25.00? He assures me that, yes, they will. Two days later, I call Enterprise to let them know that I WILL be returning the car, and mention the promised price adjustment. They agree, everything’s great! I take the car back after having it a total of 5 days. I overhear the manager (I’m assuming) tell one of the employees to adjust the rate to $ 25.00 for only 3 of the 5 days. What? Why? I’m ready to argue, but wait until I’m handed a receipt. The girl hands me a SIGNED receipt stating $ 25.00 per day for 5 days. Okay… They send me off to a different Enterprise because apparently where I needed to be dropped off was too far away for them to take me. They instruct me to pay for the car there. I get there, turn over the car, go to settle the bill, and this different Enterprise is telling me that my bill is an extra $ 40 than what is stated on my receipt (that I happen to have in my hand). They basically wanted to get me out of the door before trying to screw me. The manager at the second Enterprise tells me that he’ll just have the first Enterprise location call me to settle it over the phone. Great, call me. I never get a call, they charge me more money than what it says on my receipt, my husband calls them pissed off, they don’t call back.
The bottom line?
You stole money from me. We had an agreement, and I have a receipt, and you didn’t honor either of them. It’s not even that much money, but apparently getting your little $ 40 bonus is more important than abiding by your contracts and having satisfied customers.