Coach

Bad store, only for people who want to be treated like animals by the staff. Their only intention is to make their sell. They want you to pay $ 65 for a lanyard.

Mr was looking for a replacement wallet & I was looking for a wristlet — enter Coach
Great selection & fantastic staff… plus everything was 40% off and they were taking an additional 50% off that weekend… score!

This store is small and located on State St. along with other stores nearby. All the purses, wallets, sun glasses, and other accessories are neatly organized.
:Experience:
I’m a picky purse person so it took me a long time to figure out which purse I wanted. I walked around the store many times. Finally, it came down to three purses. When I made my decision, my final purchase was two wallets, sun glasses, and a purse. Each items were nicely placed in a Coach linen pouch.
:Customer Service:
Alana was so helpful and friendly! She was very determined to help me find the right purse. Alana asked me what kind of purse I was looking for and she made some suggestions. Margaret and Megan was also nice.
:Rating:
My rating is mostly because of the customer service. Alana, Margaret, and Megan was pleasant and attentive. Alana knew I was torn between all the selections and she did a great job helping me make my final decision.
:Tip:
Inquire about current great deals
: M’s Notes:
~Parking: Street, Lot, and Garage

The store is conveniently located in the heart of State street and the clerk was friendly and greeted me when I walked in the door. They have a good selection but I was expecting more. The Camarillo outlet store I think has a better selection. I was kind of disappointed in the prices because they had a handbag on sale for $ 219 that I just saw at Off Fifth down the street for $ 169 in a better color.

Great deals, great service! The store is always neat and clean. There’s always a sale going on. The employees are very nice and helpful.
Beware! You may find yourself buying another bag! And when one of my Coach bags started to come unsewn, they actually sent it in for repair. I got it back a few weeks later and was very happy with the service. The shipping didn’t cost me a dime. Who does that? Even though they make the bags in China now, it’s enough to have me considering buying another bag there when they have one I like. :)

The only other times I’ve set foot in a Coach store is at the outlet malls. Even then, I don’t really buy anything. You’re looking at someone who just bought a used purse for $ 7 on a Facebook Yardsale group… HAHA The purses I do have were gifts and my Ex-​boyfriend gave me a Coach purse for Christmas before which I’ve sold on eBay since then.
My friend from work and I were walking on State St. looking at the various shops because we had 2 hours to kill before our dinner reservation. We were also surprised to find a Coach «factory» store here.
As soon as we stepped through the doors, one of the ladies working there hands me a 50% off coupon. What? Nice!
Some of the items were already marked down (on sale) and she said the coupon would work towards any of those items as well. (Sweet…) My friend ended up buying a bunch of belts which only came out to $ 19 each. I wanted to get a pair of sunglasses, but I didn’t like any of the styles they had. I actually didn’t think I was going to buy anything until I saw the wristlets on sale.
Mind you, that I currently use a Hello Kitty wristlet that I bought at Target for $ 1 and I bring that with me if I don’t want to lug my purse around. All I need is my I.D., a credit card, and some cash. HAHAH Okay, so I guess it’s time for an upgrade.
The original price was $ 68.00 and it was already on sale so with the 50%off coupon on top of it, my total only ended up to be $ 24.50 plus tax so like $ 26.
Other than the 2 of us, there was also a Chinese man shopping there. He had photos of all the purses he wanted to buy. HMMM, wonder if he’s going to sell them in China… LOL
²⁰⁶⁄₁₀₀ Reviews for 2014

I love shopping here not only because of the great and amazing deals but because the people there are so friendly. They met me pregnant with my first daughter and have seen me pregnant with my second. They are friendly to my girls and to me. It’s nice to walk in and be asked about more than just «what am I looking for». Product is great. They have a great variety of things.

This place seemed so random. I came by here because I was on state street and was surprised to find the factory store and not a coach boutique. Lucky for me they were having an additional 75% off clearance sale inbetween Christmas and new years. I ended up getting a coach wrist let for less than $ 20 which is a great deal. The service was good too. Yes this is one of the smaller Coach stores that I have been too but I was still able to find stuff.

This is my happy place. I love organization in fun colorful packages. Ive been a loyal customer for three years. Staff seems to switch around a lot. The only improvement I can think of is just coming back next season to see the same faces who already know my style. Everyone has been great so far. I usually leave with purchase most of the time I visit the store. my mother and O BOTH found the perfect summer handbag!
We both left ver happy consumers.

Today was my third time purchasing from Coach, and I couldn’t be more pleased. I originally went in because the zipper on my hand bag fell off, tear. I called and offered me a brand new replacement at no extra cost, even without my receipt. I went in and was greeted by the staff and got my new bag. I ended up checking out their clearance section, which always has great deals and bought a wallet. If you are looking for high quality and affordable pricing, coach is where it’s at.

If there was a negative star for this Coach store that would be my score for this place. Apparently Veronica or Megan (manager or assistant manager) limits the purchases of me and my fellow shoppers. The rule limit 10 signature and 10 leather per person not per group of people which I experienced. This was my first time shopping here and I felt discriminated because I was Asian. This was a horrible experience and if your Asian I don’t recommend you shop here. I think if I was Caucasian it would have been a different story. I shop Coach on a regular occasion at different locations with great customer service and this store is by far the WORSE! Who has the authority to tell me what I can or cannot buy? Anyways, I will take my $$$ elsewhere. after reading other fellow Unilocalers I could see why snobby employees was mentioned.

Fab deal today for buying a leather Coach purse my sister helped pick out. They have a wide variety of purses and other accessories, even belts. Bought a purse that would have been 5x as much if bought at Nordstrom’s or Macy’s down the way on State street. Purses were the ones mostly on sale. Overall had a great shopping visit today :)
Actual Purchase Price: $ 159.00 + tax
Regular Retail Price: $ 398.99 + tax

5 stars because you can’t find these prices anywhere else. The first time in, I bought my wife a purse here for a fraction of what I would have paid at another Coach store. Check it out next time you’re in Santa Barbara.

I love my Coach. They actually had a lot of good deals when I went this past weekend. $ 99 with 30% off a handbag… of course I didn’t get it, but I got a iPad case for $ 88 with 30% off. But I was sad there was not enough pink for the cases.
SERVICE:
Some people were snobby, one girl was nice and told us what she thought of our selection (gonna buy for a friend).
LOCATION:
I love how it’s on State St. and it’s a nice store.
I just didn’t like how some of the people working there was kinda snobby. but the lines were short. :D

Who doesn’t like Coach at 50−70% retail? The deals here are amazing and the salespeople very helpful. I usually save up for a new Coach bag every year or two but don’t think I’ll ever pay full retail again!
From the outside, this looks like a traditional Coach store. I might not have gone in if I hadn’t been told ahead of time that it was a factory store. Once in, I couldn’t believe my eyes — heaven!

I’ve been in this story many times, and have bought multiple purses here– however this past week I encountered a rude sales person, and I’m not sure how often I will go back.
One note– if you work in customer service, you should remember that you are there to SERVE the CUSTOMER– and not be rude. I was in there with my sister in law who was visiting from out of town — and the store was likely filled with tourists, but that shouldn’t mean that the salesperson (Veronica) should be rude.
On two different occasions, I tried to ask her a question, and she either didn’t answer me or walked right past me. Then we went to pay for our purchase, and stood waiting for her to get off the phone for 5 minutes. Only after she got off the phone, did she tell us her register was not open and we would have to go to the other line. Again with customer service– you should probably serve the customers in the store, rather then the ones on the phone! I complained to another sales associate, and asked to talk with the manager, and that associate just ended up telling Veronica.
All that being said– I have had plesant experiences in the store. But If I ever see this particular sales associate in the store, I will be sure to walk right back out,

I used to work here in college and its a great store!
Can you believe that there is a Coach outlet on State Street in SB? The next closest one is the one in Camarillo outlets and when you go be prepared to scramble to find a purse to buy and wait in a long long line that usually wraps around the block to pay! Its that serious!
This store is usually slow so when you go in you will always get greeted and offered to help you with your selection.
The store is pretty small but there is so much stuff in there! There’s a really big section of leather, signature, men, women, key chains, wallets, scarves, etc.
You will always see if something is on sale — which most prices are knocked down even further.
Unlike other Coach outlets the products were pretty new– right when they were out of the regular store they would come to Coach outlet and since they sold out so fast it would get replaced quickly.
If you love quality purses and love a deal you should def check this place out.
Every item is wrapped to perfection as well and they do provide boxes!
Can you tell I miss working there? haha it was my part time job in college so it was perfect.
I still talk to the people that work there!

I have been in «need» of a new bag for quite some time, however the economy is not so great and saving money has been the name of my game. However, once in a while one needs to treat themselves.
When you walk by the outside of this store nothing gives away that it is an outlet, it’s only when you walk in that you realize the magic that is about to happen in your life. This outlet is great because it has a lot of the most recent bags that have been in the Coach stores or online. The bag I ended up purchasing was one that I have had my eye on for several months but could not justify paying $ 400, however $ 160 fit my price range just fine (although don’t tell my bf this). The two staff members working were really friendly and knowledgeable about the Coach products but weren’t pushy about whether I was going to make a purchase. I am very pleased with my purchase and can’t wait to work it into my wardrobe!

This Coach store is an outlet and one of the few that sells the Signature pattern print (the Coach C’s). Plenty of scarves, purses, wallets, men’s leather goods and accessories (Signature print contact lense cases, pill cases, umbrellas, keychains) It is smaller than the Camarillo outlet, which sold very little of the Signature print.
Some of the purses in the outlet I had seen at retail stores a month ago, so they get them pretty fast. Each time I’ve been here, sales staff have handed me coupons for an extra percentage off my total. I’m not sure if I’ve arrived at the right time or if they always give out these coupons. In any case, the coupons do save money.

Before I begin, I must admit I’m not a huge fan of Coach. Their stuff is alright but if I had a choice at a designer ANYTHING, Coach wouldn’t come to mind. But I do give this good ratings because I love coming here to buy stuff for my mom.
First off, Coach always has classic, good material handbags/​wallets that aren’t too all over the place. Although I’m not crazy over their logo being patterened onto almost everything, you can always find something to suit your taste. What’s even better about this store is that it’s an affordable deisgner place for a poor college student like me. They always have their prices knocked down PLUS an additional 20−40% depending on the time/​item. So for a good quality bag that would normally cost $ 300, I can get it for around $ 150. Which is really good seeing that I bought a bag for that exact price, and saw online that they were selling the same thing everywhere – the cheapest price being $ 250.
Overall this place is the best store to go if you’re really into Coach or want a good quality bag that is classic, and will last you forever.