Abbeys Carpet City

Gerry was as hardworking and honest as I’ve ever encountered. Had a renter who thrashed the carpeting and altho we cleaned it multiple times, Gerry said it really shouldn’t and couldn’t be saved. I respected his professional opinion. He did a great job WAY under budget in getting a new carpet in there and putting the room right. I don’t think I would ever go anywhere after meeting Gerry.

I obtained several bids to replace carpet in a 1500 square foot condo with wood and carpet. The bids were all within 10% of each other but Abbey’s stood out for the accuracy and detail of their estimate, professionalism and experience of their staff and ease of communication.
I was out of town during the installation and just had to give them a key. Pablo emailed the estimate within a few days and coordinated the installation. All of the work was completed on schedule and the job site was left clean. Rain did a beautiful job on the wood installation and was accessible by cell phone to provide updates. The carpet installation was also flawless. When we had a concern about a slight natural discoloration in one wood plank they quickly ordered a new piece and replaced it without additional charges.

I was thoroughly impressed with this company. It took some time to find the correct product, but I ended up paying less than the original estimate. The installers were amazing, took my kitchen floor which is on a concrete slab to the bare floor. My last floor was installed in half the time but, moisture grew under it, which lcontributed to mold forming.
I chose a plank floor, looks just like natural wood. I highly recommend this company. I will never go to Home Depot again ”

Gerry definitely makes this business! Without him (and Cindy) there is no business. They define customer service and professionalism.

We as a business have used Abbey’s now twice. Pablo and Cindy both helped us out tremendously. They suggested the right flooring for us and got the job done quickly at a reasonable price. We had some issues along the way in which the staff at Abbey’s were happy to listen to us and fix the problems promptly. I would definitely recommend this company to others.

I had a plank floor put in my kitchen, entry way and bathroom. I am extremely pleased. The salesmen, Gerry and Canaan, were very helpful finding me the material I wanted.
The installation was impressive. the two men removed the old vinyl, and stripped away all the old glue. I had a problem with moisture under the previous floor probably due to sloppy installation. I had laminate/​plank that looks like hard wood .
I am writing this review because I am am impressed with my new floor!
thank you Abbey !!!

Had a great experience here with getting new carpet for my sons bedroom. Customer Service was great and I was shown a good variety of different types of carpet to choose from at a reasonable price.
Installation was great! The guys came in, did their thing and left my sons bedroom looking clean and brand new again with the lovely carpet we chose. It is very soft and we couldn’t be more happier with our choice!
The best part was receiving a phone call from Abby’s checking in on how everything went with installation and how we were feeling with our choice. Now that’s great customer service! We will definitely be back here again to get the master bedroom redone!

Best and cheapest place in town. Very professional! A wonderful experience from start to finish.
We needed to remove the carpet in a room that had been stained with cat pee. I got on the phone, and called different places trying to get an estimate. I had the dimensions of the room in front of me and wanted to talk to somebody who could give me a realistic price. I had a difficult time getting people to give me a straight answer as to the cost even though I had the dimensions in front of me. Home depot was by far the most confusing place I called. Clearly the people in that department didn’t know much about what they were selling or how to help me, and it was not the cheapest option in town.
When I called this place (Abbey’s Carpet City), I reached an old guy named Gerry (I think he might be the owner, not sure, but he’s the guy you want to talk to). He was a straight up no-​nonsense guy. He understood exactly what I was describing to him, and I could hear him scribbling notes and punching numbers into a calculator as I was talking. When he was done, he gave me an estimate that was $ 200 less than anyone else in town (and I called ever single flooring place in santa barbara).
We rushed down there a ½ hour before it closed, and Gerry helped my wife and I pick what we wanted from several different options that he said would work with the dimensions of the room.
There were no surprise fees and the total cost was very close to the estimate Gerry gave me.
The carpet guys came the next morning and pounded out the room in less than 45 minutes. I couldn’t believe how fast it was.
These guys are professionals!

Abbey’s was able to find a really close match to my existing laminate flooring for the rest of my rooms that were carpeted. However, I was pretty disappointed with their customer service.
When I intially received the quote I asked the sales guy how long it would take to order flooring and how long it would take to install it. The sales guy told me when if he ordered it by 3 pm he could get it the next day and it would take 3 days to install. He failed to mention that they wouldn’t be able to install until 10 business days later which was really frustrating for me when I found this out after I paid the deposit. I wish he had been upfront about that. Additionally, I had also contacted Home Depot who gave me a similar price quote but told me it would take up to 3 weeks before they could install. This was the determining factor of why I chose Abbey’s since the price was the same.
Second, my dad tried to help me out by removing all the carpet and closet doors so that Abbey’s wouldn’t charge me. It took him and 2 other guys several hours to take the carpet out of 3 bedrooms and two hallways. Needless to say it was a lot of work. So, you can imagine my shock when I asked Abbey’s how much they would credit me for doing all this work and they said only the $ 50 dump fee would be credited to my bill. My dad, who does a lot of remodeling for his apartment complexes, said it should have been a $ 500 – 600 credit easy. I asked the sales guy and even the manager and they were not willing to budge. Very unprofessional. Home Depot charges for everything. I’m sure if I had gone with them they would have deducted an appropriate amount. I should have gone with Home Depot.

They helped me find a carpet that was puppy proof and even some matching door rugs. All of them were washable (in case of dog accidents) and really high quality. They were sensitive to the fact that I was a student and worked with me to find something that would look nice and also fit my budget. I would definitely recommend them!

OMG! These guys (and gals) are great. I went to Home Depot to get an estimate for carpet removal and installation in my master bedroom, hallway, and an 7′ by 11′ inset in the living room. I waited and waited for somebody to help me with no luck. Finally, after 20 minutes, I was told that the carpet guy would be with me soon. I waited and met with the carpet guy. During the process, the carpet guy told me that a deposit was required for the estimate. They would send a «contracted» person from outside company to give estimate and after the estimate we could figure out the costs of the carpet. He wasn’t willing to give me some ideas while at the store (I don’t know if he was busy or what). I decided not to commit to anything while at Home Depot.
My brother has done a lot of business with Abbey’s Carpet so on his referral I called and spoke with a friendly lady (can’t remember her name) who answered all of my questions. I was so happy with the phone conversation that I went to the store the next day and met with Cindy Fry (co-​worker of the lady I spoke with). I told Cindy exactly what I wanted and she provided me with a couple of options, one of them was perfect.
I scheduled the estimate and decided to move forward with Abbeys. On the day of installation (a Saturday), I had a last minute change of plans and had to leave town. The installation crew took my instructions over the phone and called to confirm what I wanted. They didn’t assume anything.
I made it home on Monday to find my new carpet installed better than I expected. Everything was perfect! I HIGHLY recommend Abbey’s Carpet!!!

We recently had a studio rental apartment at our home carpeted. At first, we were shopping at Home Depot, but for these reasons we decided to look elsewhere:
1) Two weeks for the carpet to arrive once ordered.
3) Prices were a la carte (separate fees for everything from someone to come out and measure, installation, removal of old carpet, etc. etc.)
4) The sales people didn’t seem to know what they were talking about and kept giving us conflicting info.
So instead we stopped by Abbey’s and we are so happy we did. Upon walking in the door we were greeted by Pablo (whom we found out is one of the owners). He was so knowledgeable and extremely helpful in finding the exact carpet and padding we were looking for. Even more, the prices included installation, removal of old carpet, and even tax so there were no hidden fees and we knew exactly what we were paying up front! And Pablo even came out himself to measure the studio for us. Also, the carpet was ordered and installed in a fraction of the time it would’ve taken Home Depot. Everyone at Abbey’s was extremely friendly and helpful and we can’t express enough what a wonderful experience it was! We highly recommend them.