Verizon Wireless – 4G Wireless

What I thought was pleasant…
I called corporate phone number a week before who let me know of the promotion that would start on Dec. 28 to get $ 650 back for switching from a previous carrier to Verizon carrier. The following week on Dec. 28 I come to this store in Santa Ana and I spoke with the representative Juan. He told me that the offer was valid and so I decided to switch to Verizon Wireless.
Several things he told me that sold me on this deal…
1) You will get a $ 650 gift card to pay your sprint bill or use it on anything else since it is a gift card…
2) You will get this gift card in about 4 – 6 weeks
3) You must turn in your phone once you get this gift card through mail.
I called the corporate number on Feb. 1 to check the status of my gift card and got unpleasant news from a very nice customer representative by the name of Ramona…
Several things she told me that got me livid…
1) I don’t see which offer you are mentioning
2) After digging through a little, she finally finds which offer I am talking about which is the switch carriers and your phone number plan to get UP TO $ 650, not guaranteed $ 650
3) You will get credit through your bill in about 2 – 3 months, not a gift card
4) This was never even processed
5) Even if you got the gift card, it can only be used towards your bill
6) You must apply yourself
Things she did said and did for me me…
1) Apologize for the inconvenience
2) Told me that the store I went to was authorized to sale equipment, but not a corporate store
3) Gave me instructions on how to get any credit or gift card back from Verizon
4) Sent me several texts to the link on how to get credit or gift card back from Verizon
Things Juan said after I contacted him after getting off the phone with Ramona the Verizon representative…
1) I was given the information that was said to you on Dec. 28 from my manager
2) Let me speak to my manager and see what we can do for you at our store and call you back at 2P.M.
It is now 3:19P.M. Still no call back from Juan or the store manager.
You were not properly informed. you didn’t properly inform me. I waited about 30 min — 1 hour until I even got helped by you Juan. Shame on you for not clarifying and leaving some information out.

Took in my I5 with an issue. Quickly was told by a young lady that these phones are made to last about a year and a half. Seriously? OK, they could not fix the issue so I purchased an I6. It was $ 100 as I was only a few months from a new one. Paid the $ 50 tax and the $ 100 for the phone. After almost two hours I was able to leave the store feeling exhausted, but satisfied.
Day three I took the phone back to learn a few things and to have them actually put my old messages onto the new phone so I had grandbaby photos returned to my phone. Oh! Sure they could do that as they had not yet cleared my old phone of all of the personal information yet had given me an envelope to send it back to Verizon. Oh? You hadn’t, odd.
Hmmmm…lazy, but not ticked off yet.
Day five I took the phone back in as the reason I had taken the first phone in had manifested itself in the new phone. The manager began to wait on me and when he got frustrated because I was not happy, he told me his dinner was getting cold and he had to finish it so the woman working with him could go home as she was almost a half hour over the end of her shift.
Really?
Yes, he left me standing in the middle of the room as I waited for her to take over. When I told her my frustration and that I had asked the manager to ether give me a partial refund or take back the second phone, she told me she was not my original salesperson (I remembered her from the first day and she is the one who told me that these phones only last 1 ½ years). She said that she didn’t want to not take responsibility, but it wasn’t her issue. She then gave me the business card whereon she had written the gals name that I should call them next day. Why call her I asked as her own manager would be the one to approve or disapprove my request and he was to busy to handle the situation.
No, I never raised my voice or got angry. I was polite and patient. It will be that way as there is no point in thinking I would get better service.
After so much frustration and lack of professionalism by the manager, I entered a Verizon store on Jamboree and in ten minutes I was out the door with my I6 working perfectly and dropped the I5 in the mail. Sometimes you just have to be polite and then let whoever is interested know of your disdain for the treatment received. May you never enter this store. I won”t except to tell them to check out my review on Unilocal

Place is a joke better off buying off a street vendor or off the street.

Shady Verizon store. They did not even tell us about the «extra fee» which was an extra 50 dollars to the original price. Like hell I’m going to pay extra for a phone I could get at REGULAR anywhere else. Another thing is maybe you guys can learn to be nicer because seriously cutting me off when I’m talking IS NOT okay. Don’t go to this place EVER because this place, SHADY AS HELL. Even giving this store a 1 star is too giving. Happy thanksgiving.

DO NOT go to this store. This store is so shady. I wanted to upgrade my phone to an iPhone 6 so I went in and ordered them. First, they didn’t tell me that there would be an extra $ 50 «down payment» for EACH line. Second, the day I go to pick up these phones they surprise me with this fee and lied to me that it was a down payment. To my understanding a «down payment «should reduce your outstanding balance, which it did not! This store is just plain shady. Even the manager LEO couldn’t explain what these charges were when I asked him to write down each fee I would be receiving.
It’s been 9 days now and I’m still trying to get my upgrade. This store screwed me over ! I’ve been talking to customer service, going into a corporate store, going into target and even trying to order my phone on the phone yet NOTHING is working since this incompetent store didn’t «cancel» one of the orders. So now even 9 days later I’m still trying to get my upgrade !! DO NOT GO INTO THIS STORE. I usually don’t do reviews but this service was just too horrible.
Also ANGIE was so rude !! She kept cutting me off when I called them.
If I could I wouldn’t even give them 1 star!

Poor service. Stopped by a few weeks ago wanting to know more about the iphone trade in program. Store was not busy and one associate was helping a customer at another table. The Gentleman behind the counter was on the phone so i waited patiently. Once his call was over he proceeded to start unpacking some boxes even though i was still waiting. He finally acknowledged me and asked what he could do for me while walking to the back of the store with boxes in hand. I didn’t stick around after that. I was ready to ditch my ATT phone for a Verizon phone but the service was just unacceptable. Subsequently, I Drove to South Coast Plaza and got a new iphone 6 plus at the Apple Store. Service was great.

I had called in morning to make sure that they had the Samsung Note 3 in stock & the salesperson Rudy had told me that they were going to be receiving it in the afternoon. He told that there’d be no problem & that it’d be there ready for me later on that day.
But when I came the later that night they did not have it; another Sales associate then told me that none of the other Verizon stores had it in stock. This I learned was a lie because when I went to another store a couple blocks away & they did have the Note 3 in stock .
I really do not appreciate being lied to & misled, this shows this is a Very shady & Untrustworthy store.
TIP: DO Your research before going to this store Or you will be misled. I suggest going to a Corporate store to be sure you get the right info.

I agree with oliver these guys are not professionals. They lie and don’t represent verizon because they have a different return policy that is bogus and they rip you off. Whatever you do don’t go here. Check there business it’s not a true verizon store that is why they have the 4g in front of they’re name.

great deal on cellphones the guy working there bryan gave us a great deal on 4 galaxy s3 he took us away from t mobile and discounted 100 dollars of each phone so we can leave t mobile he explain the plans very good and was very nice i wish more verizon stores were like this

I was so impressed I decided to add the business.
Customer Service — most retailers around had way tooo many complaints. NONE here. Rudy, the manager, Bryan and Cay were amazing. They thoroughly researched the best plans and options. They even threw in discounted accessories. Cant say enough good things here. I would recommend all if you need an upgrade, new phone, or just need consultation on your plan.
Good job guys!

This is a small store, but excellent customer service. Ask for «Rudy», the wireless consultant. He has helped me when my screen blacked out and the phone needed to be replaced, and in talking to my husband, who has low vision and needed to find a good phone. When my daughter needed her first phone, he even found us a way to save money, add minutes and save on our package, so adding her was free!!! RUDY IS AWESOME!!! I had read so many bad reviews and didn’t like the Tustin and Irvine stores so much near my house I swore I’d never go back. They don’t know what customer service is. Rudy is honest and knows his merchandise.