ServiceMaster One Call Restoration

This company does not deserve your business. GO ELSEWHERE. Trust me when I say you do not want the employees of ServiceMaster in your home or business.
The other day I was driving and was nearly rear ended by a ServiceMaster vehicle that decided to run a red light. This light was only a block from the ServiceMaster facility located on Centre Point Pkwy in Santa Clarita. I could only assume that they were in a rush to get off at the end of the day however that is no excuse to endanger the lives of everyone else on the road. What really ticked me off was the fact that the driver then began honking at me after almost hitting me.
I followed the driver back to the ServiceMaster facility where snapped the attached pictures. While taking the pictures the passenger proceeded to make the motions of unzipping his zipper and pulling out his junk while yelling, «Here you want a picture of this!?» This in completely unacceptable and inappropriate, not to mention unbelievable.
I spoke with a woman named Samantha from the office regarding this situation and she basically defended the employees because they did not use profanity and because in her opinion their failure to stop at the red light and then honking when almost crashing is acceptable at the end of the day because ALL drivers are just ready to be off the road and therefore drive recklessly. This blows my mind.
ServiceMaster Restore does not desire your business!!!

Finding Nemo… AGAIN!
In the last couple of years I have NOT been lucky when it comes to water. First it was my hot water heater was leaking. THANK GOODNESS I caught that disaster just before it was a WET MESS all over the garage. Then there was the main water line that BURST in the middle of the night. WATER EVERYWHERE, but again THANKFULLY OUTSIDE my house and sort of trapped by my planter so my neighbors were able to come over & get buckets full and water there plants since we are in a drought and NOW my toilet tank CRACKED DOWN the front SIDE and leaked water all over the FRICKEN HOUSE. AGAIN… THANKFULLY it was the downstairs bathroom & I caught it before there was too much damage but YES I did have some water damage as before & ServiceMaster Restore came to my rescue & my aid.
This company is FAST & ON POINT! They were able to show up within the hour, introduced themselves & dispersed like sponges to soak up & access the damage! I was a bit of a mess to say the least. They spoke in CLEAR HOMEOWNER Language used phrases like, we will take care of it, we will send all paperwork to your insurance company & claims adjustor, we will call the asbestos company to come out, we will call a POD company & we will pack up your things. I basically ONLY needed to sign on the dotted line for my insurance to take care of everything. I knew I was paying insurance for some reason!
All the guys were SUPER DUPER PROFESSIONAL! They updated me EVERY STEP of the way. There were NO SURPRISES aside from how beautiful, & SNEAKY & DESTRUCTIVE water be all at the same time. Gee Willikers! If something changed they let me know right away. They were on time and took reasonable rest & lunch breaks. They were also really considerate when packing up my things. I didn’t realize how many bottles of lotion, shampoo and conditioner I had until they had to box it up & carry it out. Not to mention I need to do some FRICKIN YEAR AROUND SPRING CLEANING because after living in one place for nearly 20 years you REALLY DO accumulate A LOT of SHHHH*T! OMG! I’m a closet pack rat! Must seek therapy with a quickness!
They first brought in dehumidifiers to get the moister out the air. Those machines CERTAINLY did their job and sucked every inch of moisture out the air & my house. It was SUPER DRY Inside and it was a hot weekend but it did the trick! So I sucked it up… Pun intended! Ahaha!
Then they came back & checked on the machines & were in and out in no time. EVERY TIME they CAME they told me the DAY BEFORE what time & SHOWED UP ON TIME! HOW WONDERFUL to have a company do what they said they were going to do! They NEATLY packed my thing into the POD & LOCKED and secured it. When they left the cleaned up after themselves & didn’t leave a bunch of crap all over or tripping hazards like cords, etc. TRUE PROFESSIONALS!
They also came back & UNPACKED my CRAP & furniture from the PODS after all the work was done and worked with the POD company to come & pick up there PODS. I REALLY didn’t lift a FINGER except to pack things or move things that were expensive, family heirlooms, or irreplaceable.
All crew were neatly dressed in a uniform that identified them as ServiceMaster Restore employees. They had one main leader of sorts «Tony» who made sure everyone stayed on tasked and he was in constant communication with his office with updates. When they discovered I would DEFINITELY NEED NEW FLOORS they told me so I could plan since I had asbestos and removing them needs some special process, plus they would have to wipe things down after removal and clean the air. They told me they would suggest to the claim adjuster we NOT stay in the home & get a hotel room. While I DIDN’T want to leave home I think getting rectal cancer somewhere down the line from ingesting the asbestos would be much more painful and inconvenient. So we left.
During this process the mom-​n-​ator got sick & was sweating and lethargic, about to pass out. I was at work. They called me to let me know & I quickly drove home at NECK BREAKING SPEEDS. AHHHHH-​MAZING! I really appreciate they going the extra mile since they were there & I was not! They were able to give me a lock box so they should come and go & I would not need to be on site and I was able to deal with the mom-​n-​ator, go to work, pick out new floors, vanity, etc without having to run back & forth. VERY TRUST WORTHY! I really got to know the guys because they didn’t change them out everyday. The same guys came for the entire process. LOVE THAT!
Then if that was NOT enough the problem bathroom started spraying water ALL OVER. Luckily my contractor had went by for measurements and gave me a call to let me know. EVERYTHING was wet ALL OVER AGAIN! Tony the MAGNIFICENT came to the rescue AGAIN! He turned off the water at the street & waited for me to arrive!
THANK YOU SOOOOOO MUCH for ALL your help!
PS the mom-​n-​ator is doing well.
SIMPLY OUTSTANDING from beginning to end!

They were supposed to clean couch and love seat which were not dirty. Just wanted to freshen them up. Main thing I wanted was to clean area rug. I paid approx $ 175 and they didn’t touch the area rug! I called and spoke to them about it and they couldn’t explain. They promised to check into it and get back to me to resolve the problem. I have not heard a word. Very disappointed.

I recently used ServiceMaster in Irvine for a water damage claim at a property of mine located in Laguna Niguel. ServiceMaster was given as a recommendation from my insurance company, and they are listed as the approved vendor for my particular insurance company (Farmers). I have to say, my experience with them was great. Fred Ananian (Owner) came personally to estimate the job, and was my main contact throughout. Professional, thorough, knowledgeable and accountable. His team was also great — showed up when they were supposed to, did a great job, restored everything to it’s former state, and cleaned up appropriately at the end of the project. I ended up using this vendor for both the water mitigation (cleanup) and the restoration phase (returning everything back to normal). They were done by the date they said they would be, and performed the tasks they committed to very satisfactorily. I would highly recommend this Irvine franchise to anyone who has the unfortunate experience of having to deal with water damage, and is in need of restoring and restoration. Fred is a pleasure to work with and his team is equally a pleasure to work with. I am very pleased with the results, and recommend ServiceMaster — Irvine location for water mitigation and restoration services.

Sadly, it did not surprise me that the service I received from this water restoration company is about what I could have expected. And my expectations were pretty low.
My upstairs neighbors had a water leak, caused by their washing machine, which created extensive water damage to my ceiling and walls when it spilled over. The problem was compounded because the neighbor did not clean up the water spill right away and I was out of the country when this accident apparently happened. Several days had elapsed from this accident by the time I returned. The neighbors were denying full responsibility because they felt I could have acted sooner once I returned from my trip. I had to, therefore, go through their homeowner’s insurance since they were less than compliant even if the problem started in their unit.
The neighbors’ insurance, State Farm, suggested I contact ServiceMaster to access the water damage and get a quote back to them because they get a majority of their water restoration projects due to reliability and good service.
It took several days for ServiceMaster to get out to my unit after I had contacted them and scheduled an appointment. Moreover, the estimator was an hour late with his appointment and I had already requested a couple of hours off of work to keep this appointment.
Then, there were several days delay in starting the dispatch, repair and replace work due to a shortage in manpower. It seemed increasingly obvious to me that the company did not seem very organized. They certainly were in a hurry to collect money from me but did not seem rushed to start the work.
The work, which included replacement of the drywall and baseboard, painting, new carpeting, dehumidifying the moisture in the walls and flooring, moisture testing, and mold testing. I gave the neighbors’ insurance gave me a check to cover everything on the claim except the mold testing, which came out to a little over $ 600.
ServiceMaster, however, discovered more extensive water damage that was mostly in the flooring that was overlooked in the initial inspection. This was going to cost me an additional $ 980. I had to, unfortunately, pay this out of pocket because the neighbors’ insurance company would not issue me another check because I had given them a quote for the claim and then forced me to sign a release of liability form. State Farm would not pay me extra for ServiceMaster’s negligence. I used the allowance that was included in the claim to stay at a hotel while this project was going on to cover the additional cost. This meant I had to endure the incredibly loud noise of the dehumidifier and the dust created by the debris while I stayed in my unit. It was quite an inconvenience!
The work took longer than promised. ServiceMaster did a poor paint job on the walls and ceiling. The paint work was so poor, in fact, that I took photos of where there was uneven coatings of paint and sealant on the walls and ceiling. Moreover, the paint job around the corners was not acceptable. I had them comeback and redo it. I also found some new dents and scratches to the walls and flooring that I asked them to repair. They did not repair the damages as promised.
This restoration project took over two weeks and the dispatching of drywall and the dust caused by all the debris littered my condo unit. Out of courtesy, ServiceMaster should have cleaned up this mess. I had brought it to the estimator’s attention. He told me that the company did make some effort to keep my unit clean by laying paper on the floors while the crew walking in and out of there. *eyes rolling* I told them that they needed to vacuum my flooring and carpet. They did not do this either after begrudgingly agreeing to do so. I know that they were feeling that I was giving them a lot of grief but they were very irresponsible.
I learned a valuable lesson here not to expect too much from people who do this kind of work. I also felt that I was too compliant and way too nice to these guys.
At least I can do my civic duty and warn others by giving an honest review of this company’s work and customer service. ServiceMaster, based on my experience, does negligent work at a time frame convenient for them and do not deliver on all their promises.