Rainbow Sound

I wish I would have looked at these reviews a long time ago before purchasing my car alarm.
Yesterday, my boyfriend went here to inquire about my car alarm. I had to deactivate it because I got a new car battery.
When he walked in, he said the guy behind the counter didn’t even acknowledge him for about a minute. He was on a computer screen so my boyfriend thought he was making an order or doing business work. NO. He was playing a Chinese Checker board game! How unprofessional.
& when he finally got around to discussing the car alarm & how to reset it. The guy tells him that my one year warranty is expired & that he would charge me 50 bucks! Just to reset the alarm. I don’t know much about cars but a simple reset button doesn’t cost 50 dollars. & the guy told him I’m better off buying a new car alarm. Why would I buy a new one when the one on my car works fine?
These guys are extremely unprofessional & their customer service is so terrible. I don’t know how they are still in business. They are con-​artists. Trying any way possible to make an extra buck off of you.
AVOID THIS LOCATION AT ALL COST.

AVOID!!! I got an AUX cord installed less than a year ago, and it broke. I payed extra, probably too much, to get the better quality one, but that’s understandable, sometimes things break. So I called to come in to get it fixed, and Sony, the owner, said to come in in about an hour so they could look at it and fix it. So I came in an hour, and his brother who also works there, said that he «left to pick up parts» and would be back in a half hour. At this point I’m a little annoyed because I do not like it when people tell me one thing and do another. So I wait 30 min. When he comes back, he talks to his brother in a foreign language, as I am standing there and without saying anything to me, gets in his car and leaves. I have to approach his brother and ask where he went and why didn’t he help me. He proceeded to tell me that he didn’t know and he is way too busy to help me. So I wasted an hour of driving and waiting to get nothing. TERRIBLE CUSTOMER SERVICE. AVOID. GO ELSEWHERE!!! Don’t waste your life here. My family had been here before and that’s how they treated one of there returning customers. Terrible.

I came to this place in checking out if they can see if there is any of my wire to my radio is ok from a previous radio shop that installed it and too far, they said it was fine which from them taking off my panels. somehow they unhooked my alarm to power door locks and didn’t put it back correctly which I will never Fcukin come back here again. They still charge me for nothing which is bs. They also try to up sale me on speakers that was only $ 20 dollars at Walmart selling it for $ 60. Hope everyone that checks out the reviews, not to go here and waste your time to pay more more for nothing.

Purchased my auto sound system today. Great service, fast installation, no pressure or BS. I highly recommended this shop

This place was cool! The workers were really nice! They fixed my car, I went to lots of shops and I check the price to fix my car, and it was super expensive but when I check it here it was way cheaper, My car never broke down once after I visited Rainbowsound. I don’t know why people give bad reviews this place is great! I guess because people get angry easily and they don’t relize how hard these people work.

These guys are professional rip off artist, they will take your current radio equipment and keep the parts they can sell. Also hook up your system wrong leaving you worse than you started. Brought my car in 8 times in 6 months on a $ 1,000 GPS system they sold me, they never could fix it. Still broke, it has NEVER worked and they will not even try to work with me on it. After $ 1,000.00 and 3 visits in the 1^st month I took it to best buy where they said the work was «crazy amateur» stay away from this place and the sales person «Tuan», he will tell you what ever you like to hear. I was also told that they can not tell how the original install was done because the person that did it died of a drug overdose! how is that even an excuse???

Beware of this place. They have great deals but their products are crap and their business is crap. I got some hid lights for my car with lifetime warranty. It cost a bill and he told me it was one of the best ones so I was like why not? It’s lifetime warranty. So in a month one of my hid wasn’t working. Brought it back to this place and the guy checked it out and told me to come back in an hour. Okay I guess. Came back in an hour he, took a look at it and put in a brand new hid kit. Still didn’t turn on so he was checking everything with this little weird machine that beeps and he went thru my fuse and wires and he told me that the wire that connects my two lights broke. And he said rudely like «It’s not my stuff man. It’s your car. Your car. Your car have problem. Not my stuff.» So I told him «won’t you put on my old regular bulbs back on?» He told me «no no no no» … Why so panicked? So … I asked him how much is that repair? He told me «I’ll do it for you for $ 50.» Knowing that I’m young and knowing that he ripped me off once (I’ll tell you in a bit) I told him «I’ll think about it first». So went home knowing I can’t drive at night and I had to do some repair, I had a friend who is a mechanic check it out. He did everything unlike this guy. He switched wires and bulbs around and one side of my car still wasn’t working and he even tried the old bulbs. Opened the fuze box and checked one of the fuze chips. Guess what? The fuze for one of my lights burned. So went to the store and bought a fuze chip for a dollar and wallah. My lights worked. But I didn’t wanna try on the old hid kit because I’d rather waste rainbow sounds time and money and go back and complain. So I went back and told the guy and surprisingly he told me that they have no more hid kits until next week –_​_​–
So came back the next week and he had the hid kit but told me «for $ 50 I’ll sell you this new hid kit. It’s better than the other one. The one you have is cheap. You are gonna come back all the time but soon I no longer have that one.» «Wait what? I paid for lifetime warranty and your gonna stop ordering it? What am I gonna do? You sold me lifetime warranty?» He walks aways quickly and tells me something super fast but all I heard was «I put for you something don’t something something». So he puts a new hid kit for me and it worked. Then as he was putting it on he told me «you are just going to waste my labor with this product. You gonna come back everytime.» Shhiiiiiiii you sold it to me saying it was as the best. I don’t live to far and I have time to blow so I’ll see you every time it breaks unless you give me something better.
Beware of this place. They just wanna take your money and have you hear things you want to hear. They just lie and lie.
Told me some wire was broken and he will fix it for $ 50 but I didn’t even touch that wire and my lights were still working. All I did was spent a dollar for a fuze chip.
Also told me that my hid kit was once of the best then later admits to me mine was really cheap and that I will have to come back every time.
Go somewhere else. Don’t let them touch your baby.

If you are thinking to install an stereo or an alarm system please don’t go there they may be cheap but that’s what you get cheap stuff with very poor workmanship, they burn the headlights switch of my truck then they ordered it from somewhere then they try to install it but it was beyond their expertise so I was wasting time as I went 3 times to try to get it fixed and every visit was for more than three hours I was just pist off and exosted then the check engine light came off because they connected something wrong and they blame the manufacturer of the truck and so on but the worst is that every time I ask why the things went wrong they would always come up with actitud and they would start speaking in their lenguaje so it was a very bad experience so you have been warned DO NOT SHOP HERE!!! Unless you want to have problems too…

They gave me a great deal on Pioneer speakers, and installation was quick. Sadly, my Sony receiver that I had them install started messing up the electronics on my car. Not sure if it’s a bad head unit, or bad wiring.

I got my windows tinted on my VW Jetta here. They did a great job for $ 150 and offered a lifetime warranty. I was really pleased, however a few of my friends have gotten stereo installation done here and they’ve had a lot of complaints.

Good service, fast and easy.. paid 300 for top of the line viper alarm. really good price and had it done with in 2hrs. Will be coming back soon.

This people do shity work went 3times for my car tents and the last time gaved me my money back I payed 170 $$ and got only 120 $ back not a good place to go they rip you off to much. Once again NOT A GOOD PLACE TO GO!!!

DO NOT SHOP HERE! I sued them on 8÷10÷12 and won. Go to the small claims division on the first floor of the main courthouse and read about it at any of their terminals since it is a public record. The judge said they were negligent in damaging two of my cars when they tried to install an alarm system in them. The Honda dealer documented the proof after I had to bring my cars to them. After 8 grueling months, Rainbow Sound could not fix a faulty installation causing the battery to drain on my Honda Odyssey and my Honda Civic. These are two of the most common cars on the road. It is my duty to expose their shady and greedy business practice whose sole purpose if to make a quick buck from us hard-​working folks. «We are not responsible for any electrical damage to your car.» Read their disclaimer printed on your receipt. The judge said the law held them responsible for any work perfomred on customer’s cars. The disclaimer does not free them from any liability as a direct resutl of their work. «We have been in business for 25 years,» claimed by Vinnnie (manager) and Sony (service manager). Really? three change of ownership in 5 years and two change in the past 2 years according to the city of SA. Be aware of phoney postitve reviews that the shop may post. SAVE YOURSELF THE AGGRAVATION AND SHOP SOMEWHERE ELSE. THE LAW WILL PROTECT YOU BUT YOU WOULD HAVE TO FILE A SMALL CLAIM AGAINST THEM IN SANTA ANA COURTHOUSE. EASIER IF YOU DON’T SHOP HERE AND TAKE YOUR BUSINESS SOMEWHERE ELSE. YOU HAVE BEEN WARNED! THESE IS A REASON WHY THEIR PRICES IS SO CHEAP. YOU GET WHAT YOU PAY FOR.
UPDATE: Two readers have replied to me that the same thing had happened to them. I wonder how many more customers with damaged cars are out there.

Been coming here since I started driving. Only reason I know of this place is because of family and friends coming here when sound systems are needed … Fast service and they know what there doing. I only give it 3 starts because I like comfort and the lobby is messy … Haha … But it’s a good place all around.

This is a decent shop for someone on a budget. The service I’ve had here for small repairs was very prompt and reasonably priced.

Don’t waist ur time, I don’t know how such ignorant people are still in business, complete assholes. Plus they use cheap ass china crap wiring.

So I’ve been saving up to buy myself a gps system for my car. I was planning on getting the pioneer unit. Once I saved up enough money, I decided to go to Rainbow Sounds despite their bad Unilocal reviews.
When I got there, they asked my what year my car was and just gave me the gps of their choice. They said it was factory brand and it had everything, from navigation to movies. And I was able to use it all while driving cause they could bypass all the restrictions. They told me the installation process would take about an hour. This was all for 630 and I agreed to it.
About an hour later, they told me that the installer has accidentally scratched the dash. He said he already sand papered it down and they’re gonna go and get some paint to repaint. So it’s gonna take about 30 –60 min. I was kind of disappointed at this but I did not mind too much.
After they finished installing it. I saw that the color paint they used did not really match, but I was fine with it cause it was just a small corner.
I drove home and played with it to see how the machine worked. The home page was like an iPhone. The navigation button had the safari icon, the camera button had the camera icon. I knew right away that this was not factory brand. The phone book setting did not display any names, just numbers, so I did not know who was calling. I tested the navigation and it was pretty slow upon turning on the car. I was not happy with this unit at all so I decided to go back the next day.
I asked the owner of there was a way to program the names in the phone book and he said he’ll ask the installer. There was no way to do that cause the machine did not have that feature. I asked him if I could pay more for a different machine and he said ok. So for 200 more I got the pioneer machine like I wanted in the first place. It would have been 140 more but I had to pay 60 to uninstall the other unit and install this unit. So it came to a 200 flat for the new unit and the kit.
So the total amount for everything came down to 830. Which would’ve been for just the system itself at Fry’s or Best Buy. So I guess in a way it was worth it.
The only thing I liked about the other system was that they were able to bypass the restrictions. With the pioneer, they told me that everything will be restricted if the car is going more than 5mph. So I guess no watching movies while I drive! :(

i have been going to this place for 7 years now. To install my sound system window tint and alarm. they provide excellent service. i dont know why they have such bad reviews. i have never had an issue with them. very nice people. always recommend me the right stuff. i have been calling around until this day they seem to still be cheaper to all the other places around orange county. i just got my viper alarm set with auto start and module. up with window tint all around for 450 bucks. the module only cost me through them 50 bucks compare to another place i quoted was 100 bucks. i would recommend this place to all my family and friends.

This place kinda gives you that «Im not sure if i just got ripped off feeling»
OR
That «I knew I should’ve shopped around more feeling»
OR
My personal favorite that …“what am I doing here feeling“
Thanks guys… don’t worry I figured out why my alarm you guys installed beeped more at your shop than it did when I took it home… don’t worry I got this… no really… you guys just talk amongst yourself… I wouldn’t want to interrupt your conversation with some basic questions about how this sh*t works…

Be prepared for the worse customer service, rip off prices, and dealing with rude street class long employed technician. Save all your warrantee receipts for litigation purpose.