RadioShack

Knowledgeable staff, fun shopping experience. Will be back

No knowledge & no stock. Waste of time. RS still hiring kids @ min. wage. No lesson learned. Might as well close all.

How they are still in business I will never understand. I came in for a watch battery when the opened. Two guys were on there cell phones and never made eye contact with me. I walked over to the right side of the store where the watch battery desplay is and the guy behind the counter that was 5 feet away from me never acknowledged me. The battey I was looking for was not there so I walked up to him to ask for help and he never took the time to stop playing with his cell phone and help me. I walked away and still he never acknowledged me. Good Bye Radio Shack you have lost me as a costomer but I don’t think you care.

Went for an out dates item to shop for, a deskman. There were two choices, all items looked like the packages were scratched during shipment or maybe they were shoved in the corner somewhere. They had dust on them. Felt more like I was shopping more second hand than new. They did have a good selection of earphones but the store looked messy, for how small and how little items they have it seemed dirty. The associate was kind and payment was an easy transaction. It felt like really the only thing keeping the store open is to sell batteries.

My husband and I experienced at great customer service at this store. The manager named Zarar Khan and employees Daniel Eckhoff and Yadira Sanchez handled our problem with the greatest positive attitude. They profess the top notch customer service with us during our visit. It was great to be able to go in store and have these type of individuals work and solve our problem. I would like to share the experience we had in this store. I highly commend these individuals. I rate these individuals a rating of 10. «Hats off to you» for your great customer service. Great job! I will go back just for their great service. Thank you for making our experience a pleasant one.

I came in looking for a replacement power supply. The store manager, Will, was not only friendly but knowledgable of possible solutions and products available in his store. Sure he’s the manager, but I’ve met some that weren’t so great.
He guided me to the correct section of the store and pulled out some tools that would help me find the correct fitting. After finding the replacement part, he suggested testing out the part right there in his store just to make sure everything works out well. To have him suggest testing out the product in store before I even asked is what topped my experience. There are those who just want to sell and not care about the results therefore leaving the customer feeling uncomfortable. Loved that CS!
In the end, I felt worried and hesitant entering the store but left feeling confident in my last minute purchase, comfortable and happy leaving thanks to Will.

(this was written 1/​20, I accidentally posted it on the wrong location’s page: X sorry!)
DO NOT GET YOUR SCREEN FIXED HERE!!!
Crossing my fingers this doesn’t make them purposely mess my phone up now being that I NEVER GOT IT BECAUSE THEY CLOSED BEFORE THE «PICKUP» TIME FRAME THEY GAVE ME, but I seriously can’t take it anymore, this is NOT RIGHT.
Went through all this trouble after paying $ 150 to get my screen fixed only because I thought I was going out of town the next day and this place was closest to where I was at the time, only to not have my screen DEFECTIVE and being as I’m super busy, got the flu. and had 4 friends pass away, I missed my appointment (after having the tech re-​schedule my initial apt because he needed to leave the store early), then my phone decided to turn BLACK. Tmobile (3 locations) said they were unable to do anything as I broke my warranty with them (that was good till September) when I had RadioShack «fix» it. Mind you, I had No idea that I was only able to have it serviced at THIS location, rather than the one way closer to my house, because THIS location is where I initially got it «fixed», which makes 0 sense that I would want to bring my phone back to the location that didn’t fix it in the first place and makes it so hard to keep an appointment with.
I did one last try at Apple last night per one of the Tmobile store’s recommendations and Apple said they could’ve swapped it out for free right then and there if I never had RadioShack touch it, but they couldn’t now because the third party touched it, but that it should be no problem for RS to fix it fast being as it had NO physical damage.
So, I take it back into Radioshack today, but now I guess my screen wasn’t «attached» right or something and she was trying to say I did damage to it (she pointed out the fact that it was in my purse with other things and perhaps that’s what «damaged» it), even though from day 1, they know I’ve been trying to get back in here from the defective screen and regardless IF that were the case, they still owe me a new screen.
BTW When I say defective, I mean the screen wouldn’t let me type what I want, when I want, and decided to freeze and blink whenever it wanted, which makes texting and making appointments (and trying to call for help when my car broke down in the rain) a B****.
Anyway so today I bring it in to Adriana at 3:00 p.m. who seemed frustrated with me that I had waited so long, Like I’m not frustrated I wasted $ 150 and all this time, gas, and energy, and she says she’s the only one there and has to take a lunch break after so it won’t be ready until 8 – 8:30. I leave my mother’s office where I am to try and get some errands done being that my birthday is tomorrow and I have had no way of contacting anyone to make appointments or plans, haul ass all the way back to Santa Ana only to get there at 8:15 (remind you Adriana said it would be ready 8 – 830) only to see that THEY CLOSED AT 8!!! Why would you tell me ⁸⁄₈₃₀ if you’re not even open and of course their number doesn’t let you leave a voicemail.
Then when I arrive back to my mother’s office (across the street), she said they called at 6:22 (right before I left to run errands) and said she can’t «check» it because she didn’t have the pincode, WHEN I GAVE HER THE PIN CODE and PUK CODE, which she put in her computer and wrote down (so I thought).
So my birthday is tomorrow and I have to start my day going back to this place only to probably get the news that it still doesn’t work and I have no way of contacting my friends or using my navigation to get anywhere.
I found out Apple only charges $ 120 for iPhone 5c, if only I wasn’t in a hurry that night and trusted this place.
sorry if some of this doesn’t make since, I’m shaking I’m so upset that she did this when I explained my birthday is tomorrow and how important it was that I needed my phone…
UPDATE ¹⁄₂₁: I called this morning and of course the Tech isn’t there until 3pm and now I can’t get my phone until then??? Happy birthday to me!

I work nearby this Radio Shack location and the sales people at this location go the extra mile! I come in for batteries all the time and the associates are even willing to change the batteries inside my car remotes and watches. Now that’s customer service! I ended up upgrading my Sprint phone here and they got me a better price on the Samsung Note 2 than the Sprint store did. They ended up getting it to me for $ 100 less and no mail-​in rebates needed! I purchased a screen protector and the sales person even put it on perfectly for me for no extra charge! Take that Best Buy. Prices are better on Amazon, but Amazon can’t get you customer service like these guys do!

Service has been good over the years but the prices are excessive. Sometimes my question become too hard for the staff there. If out of time then good to run there and pickup stuff.

I also agree, this place sucks! Everything seems to be more expensive than it should be. Target and staples are nearby go there instead.

This place sucks. I have been here 4 – 5 times because I used to work close by, and each time gets worse and worse.
Today, I drove there to get an AUX cord. The girl working was slow and didn’t know what to do. They were under staffed creating a huge wait (5 people in from of me)
Once I got to the front of the line, the employee might as well have been a rag doll — no personality and no ability. I will never go back.
BOTTOM LINE: find another place to go.