Planet Fitness – Santa Ana

Horrible company to sign a membership for! I had signed up online and was never told I had a «home» gym. Now that I’m trying to cancel they’re refusing unless I go to this specific store. Impossible since I don’t live over here. Complete BS! And then they tell me if I cancel they’re still going to charge me bcus I waited till after the 10^th? When I asked about that in the beginning a worker told me that I can go to ANY gym and it didn’t matter when I cancelled. Now they’re telling me that if I cancel, I’ll still be charged. Last time I ever think of coming to a complete bs gym like this. No wonder they’re cheap. They need people

this gym location sucks, it’s hot in there, they don’t have the gym cold or fresh enough. don’t recommend this gym!

I am a disabled veteran. I now live in a city where there is no planet fitness as well as with my medical conditions I am unable to go to the gym. Today I went to the Santa Ana Planet Fitness where I signed up to try and cancel my membership. I encountered a very rude individual who when I told I was canceling he told me I owed $ 40 which I did not agree with however I said ok Fuck it charge me. When I went to pay it comes up as $ 60 to which I asked the employee to explain. He then said he did not like the way o was talking to him and he could not help me. He told me I needed to leave to which I replied no I live in the mountains now and do not have access to a gym. He then tells me your really tough in front of your wife aren’t you. I reply no I spent time in Iraq deployed without my wife, I do just fine. He then trashes my service to my beloved country which I fought for and bled for by him saying he doesn’t give a shit what I did it doesn’t mean anything. He proceeded to threaten me with the police to which I replied please do call them. He then got on a phone and called what appeared to be his supervisor even though he had said there was no one over him. I waited for about 20 minutes before I had to leave to an appointment for my son. Yes I cussed that is who I am however never did I refer call him by any cuss word. I did not threaten or diminish anyone. Again I am legally disabled and I will be contacting attorneys.

If I can give this place zero stars I would. Do not sign up here don’t waste your time! Your just another dollar bill. When you complain about incorrect charges they use the same excuse and never provide clear answers. They always say to refer to the website. Like really??? It’s not a contract ! I cancelled my membership and they still charged me 40 bucks extra a couple weeks later and even tho when I signed the cancellation contract it said balance and responsible for zero!!! And I was already over my year and keep in mind I never used the gym in that whole year since I had a gym available at work. The manager did not care about my complain and I was extremely nice and calm when I approached the situation. I just wanted my money back. When I asked to speak to a higher management he said there was no one because they are not a corporate they are franchise .
I rather pay 10 extra dollars for a better gym

This Planet Fitness is gross and hardly ever cleaned! I went there for roughly two months when I left and went on over to 24 Hour Fitness. To me it’s worth it to pay for a clean, neat, and organized gym that always has courteous staff members unlike Planet Fitness.

I cancelled my membership because they dont have a squat rack… the most beneficial exercise to get in shape with… They send me a cancellation document… reason for cancellation… LUNK… well played… touché…

I started working out one year ago and have lost 45 pounds! I like the variety of equipment. Staff is especially nice. The girls that work there are all super cute. The only downside is how crowded it gets late afternoon. Other than that thanks planet fitness for helping me reach my goals!

I canceled my membership. Still charged me and know I have to wait a week to get it reversed. So unprofessional will never recommend this place ever.

Hi ‘Fellow-​YELPERS’,…
…It’s my Unilocal devotion that precipitated my need for Planet Fitness,…
.(Tacos, Phở, Poki, Korean BBQ, Indian Curries, Cronuts,… I’m completely GUILTY as charged,… & as I ‘tipped’ 296#‘s,… a big gong went-​off in my head,!!!).
…‘holly-​crap-​Batman, U r a Cow,!!!‘
I was @ 24hr Fitness for years, got lazy,… didn’t go,…
Planet Fitness, Santa Ana, is close to my house,.
Operations Manager: Robert Glassman, runs a Nice-​Tight Operation,. ** this Club is CLEAN & ‘Ship-​Shape’,… Paper-​Towel Machines & wipe-​down Cleaner is PROVIDED, in convenient stations around the Big-​Club, (STAFF & Signs, gently suggest, ALL Members utilize these resources,… & Members do,.!),…
Assistant Manager: Raul DeAntunano,. ‘Stands-​His-​Watch’, He’s Young & Hip,. no pressure, was quick to suggest, this FACILITY, is all about YOU & Your-​Goals,. «we’ will Help, Support & Advise, if U wish, or WE won’t, say a word,… U-​decide,…
Head-​Training Advisor: Mz Kimberly Suarez: SHE, will, ‘dial-​U-​in’ @ whatever Level U want,
…anybody, that FAILS 2 take this Young-​Lady seriously,… is in for a ‘Serious-​WAKE-​UP-​call’,… @ 117#‘s SHE can easily KICK-Your-%ss !,… & Not even break a Sweat !!!
The staff here doesn’t just go through the motions,. The locker rooms & bath/​shower areas are serviced many times each & every day, each piece of equipment is checked & cleaned.
**** Most IMPORTANTLY,… This is a no B/​S club,…
I see the same faces, day-​in & day-​out,…
as a group, the Members here are COMMITTED & respectful,…
… come visit, take a walk,… FEEL the Vibe,… this is a SUPPORTIVE Environment !
… Did I mention I’ve lost 72#‘s since my last Unilocal Review (now 217#‘s), ???
Steven, 3−10−16 Thur 16:58 pm.

Honestly there are better planet fitness. Go to Costa Mesa. And also don’t get the black card, I’m leaving the state and they want to charge me a 58 dollar cancelation fee plus a $ 20 surcharge fee they charged me back in October. Idk what the fee is actually called but it was 20. And I pay them 20 every month. And honestly it’s really cheap… But a 58 dollar fee… Just because I have the black card… So because I chose to pay you more money a month I get a penalty for needing to leave the state? Wow. Thanks.

Been a member here since November of last year (2015). I can honestly say that I really enjoy my time here. The machines are quite clean, and don’t know any signs of rust (to my knowledge). After having been a member of Chuze Fitness for quite some time, I was in need to find a gym that fell close to that environment, but not so heavy on my wallet (by the way, I was looking for a new gym due to having relocated).
Anyway, I asked friends for their input on this gym, and made a visit. Was truly impressed by the cleanliness of the gym. They even have sanitizing spray/​towels– that was a plus for me. Local competitors (LA Fitness), didn’t even offer me that. The hours are great as well.
I’m usually there late at night, after the rush. Never have had any issues w/​waiting. The machines are organized, and spread out well. I signed up for the $ 20/​mo. & 1-​year commitment. I figured knowing that $ 20 would be withdrawn monthly would give me the push I need, and it has.
The hydro-​massage is amazing, and so are the massage chairs. The night staff is also friendly, and easygoing. I’m able to sign a guest in at any time, and also able to go to a different location, if need be.
The minus star is only due to the fact that this location doesn’t offer haircuts as advertised on the Planet Fitness website. It mentions that locations do offer it, but when I asked, one of the staff wasn’t able to answer that question, or seemed a bit puzzled that I was asking such question.
Anyways, I hope to continue my weight-​loss journey here. I highly recommend this location.

This gym is awesome! The staff is friendly, the equipment is new and they keep it clean. I honestly can’t believe some of these reviews. There must be a bunch of ignorant bitchy people giving the staff crap in order to be treated that way. Doesn’t surprise me the least bit with the way our society is now a days. If you’re thinking about joining here, I recommend it. Read up on the nearest 24 and LA fitness reviews and they are just as bad. It’s just shitty people writing reviews. If you’re a normal person who doesn’t expect/​demand exact perfection then you’ll be fine here.

My husband recently joined and I decided to check this gym out on Sunday morning, as membership allows you to bring a guest. Gym is supposed to be open at 7am and at 7:40 the doors are still closed. That’s not acceptable. Very disappointed already. Needless to say, I won’t be giving up my 24Hour Fitness membership. I wish there was more I could say but I didn’t even get in the front door. NOT IMPRESSED PLANET FITNESS. GET IT TOGETHER!

Basic place, women’s showers are gross! There has been times I get in the shower and they have a pile of hair and some people leave trash in there… There used to be hair dryers in the women’s restroom and my second week into going to this specific location the hair dryers broke and they never replaced them. Also lately they haven’t had the AC on anymore it’s about freaken 85 degrees in there while I’m working out. this place is getting cheap, they either start fixing all the broken things or my next rating will be a one star, I forgot to mention there’s also a toilet out of service in the women’s restroom… that they never fixed its just closed.
I wonder if the men restrooms have the same issue!
I don’t recommend this place!

People are haters, I love this place. I was at LA Fitness for years and when I moved to Orange, I switched to here. They have the same machines, you rarely have to wait and the staff is friendly. Plus, you can’t beat the price and value. $ 20/​month and I can workout, tan, get a chair or hydro massage and use the infrared therapy thingy (official name). Hahaha I love my gym!

One of the great gyms I have been to. The Manager and Assistant manager Raul has always been friendly and caring about their members. The personal trainer Adam is also very knowledgeable in fitness. I would definitely recommend this gym to friends and family. This gym is open ²⁴⁄₅. I have been enrolled here for over a year in planet fitness. Their equipment is new. I came here when they first opened. By far the best gym compared to Golds, 24hr, and LA fitness. Did you know it’s more affordable and you get to bring any guest when you enroll in the black card? I bring my sister with me always.

If I could leave a negative star I would!
Came in to the gym once after getting my membership and I was very disappointed. I was rudely greeted by the clerk. They canceled my membership after wearing shoes that they thought were inappropriate; no where in the contract that I signed does it state that my shoes are not allowed. Then they kicked me out while my partner was working out. As we are leaving the personal trainer sarcastically said good day to us and we had no response; after that he walked out behind us following us towards our car and once again he sarcastically said good day to us. Still no response. If I am wrong please tell me that it wasn’t the most unprofessional way to handle this situation? No wonder all my friends told me not to go to this gym. Tell me why there gym slogan is no judgement, yet they judged me on my shoes? New 24 hour fitness membership! :)

Writing an update for the lack of service I received from «personal trainer» Adam. I recommitted to a more active lifestyle 4 weeks ago and inquired about the personal training with him directly. He asked how long it’d been since I worked out and told me I needed to build my stamina via cardio for 2 weeks before training with him so I wouldn’t experience nausea and vomiting.
After those 2 weeks I arrived for a 6a-​7a session on a Monday only to be blown off by him. He told me to «warm up» and that he’d come and get me. He was only working with one other person at the time and proceeded to work with her up until I left 50 mins later. A warm up in my mind is 10 – 15 minutes of cardio to get your blood flowing and heart rate up. I figured it was just «one of those days» and that he forgot about me. I signed up for today’s «Design Your Own Program» from 7a-​8a before I left Monday and was number 1 on the list. Usually I work Fridays but since today is a «holiday» I knew I hit the training jackpot!
So I wake up early on my day off and get there AT 7 o’clock on the dot and there are 2 young guys standing at the training meeting table. I walk up to Adam and tell him «I’m here and I’m first on the list». He tells me, «These guys got here first, so I’m going to help them first». Um… what is the purpose of the sign-​up sheet? He then tells me the same crap he told me Monday, «Go warm up and I’ll come and get you». I pulled his card on the spot and said «You know you told me that same thing on Monday and you never came for me». He says, «I know, but I’m gonna come get you, just let me get these guys information then I’ll come and get you». I told him I’d be on the elliptical, he said ok.
About 25 mins go by and I see him walking with the 2 guys to the weights area near the mirrors, and I think to myself he’s probably gonna get them going on those then come for me. Another 10 mins go by and I concluded it was gonna be the same situation like Monday. So I concluded my 45 minute «warm up» and walk to the front desk and ask for the manager. My sweetpea Ashley told me that Robert wasn’t there and that he’d be in this afternoon. I left at 7:56am and Adam was still working with the 2 guys. UN-​EFFIN-​BELIEVABLE! I DON’T WANT TO BE TRAINED BY ADAM AND WILL NEVER SIGN UP FOR ANYTHING ELSE HE’S OVER. HE IS A POOR TRAINER WHO DOESN’T KNOW HOW TO WORK WITH MULTIPLE PEOPLE AT A TIME!
Luckily I attended a boxing class of 8 at UFC Gym Long Beach and the trainer Darryl, was more than CAPABLE of providing all of us individual attention for the hour duration of his class. I’ll go there when I want a REAL PROFESSIONAL trainer. This gym is only good for cardio, resistance weights and free weights. We’ll see what Mr. Robert has to say when I call this afternoon and he can forget a one-​on-​one session with Adam because I’m not interested. This gym offers «free» SELECTIVE personal training which is unacceptable.
ALSO, the people who work out here have no concept of personal space! There is no reason why someone should get on the machine RIGHT NEXT TO YOU when the whole row is EMPTY! That shit boils my blood! Especially early in the morning when it’s not crowded! #MOVEYOURASSOVER

This is actually the first gym I’ve been to. its not bad here. The placed is decently sized and they have lots of equipment. They got a lot of different people coming here. Doesn’t matter if your bigger sized or a thin person. There is no one looking down on you and you don’t feel awkward being there. The people that go there are really nice, they will help you if you don’t know how to use a certain equipment.
definitely a chill spot to better your health. Did i mention its only $ 10 a month? Super cheap. Have to pay by card though which is something I didn’t like. All good though, still worth it.

The staff here are average… mostly rude, but not evil. I’m a member of a different Planet Fitness and they treated me like a bum all 3 times I have gone. I don’t hold grudges but I witnessed them treating others disrespectfully as well. Not cool…
When I went at 8am there were no paper towels anywhere so I couldn’t wipe down the equipment. In the bathroom stall there were no toilet seat covers… (They didn’t run out, they just don’t have them) eeeww
The locker room is fancy with wooden cupboard style lockers. The equipment is also well taken care of, although the placement of some of the machines are awkward. The black card accessories are also in great shape.
The place was filled with a variety of customers. Mostly all of them were friendly and there to work out (at their own pace of course) No lunks as promised :)