O’Reilly Auto Parts

tony the general manager had a great personality n very helpful n very knowledgable as well

get great service when you ask for Tony P.

I used to frequent this O’Reilly as well as the one in Tustin, but they’ve become more and more disappointing over the years. (And I’ve been coming since they were known as Kragen Auto Parts years ago.) This place is not well organized and the whole place has a general feeling of being in need of a thorough re-​organization. The last time I was here, I only needed two items. It was a good thing I checked my receipt because I was charged more for both of these items than I expected. It turns out that the tags on the shelves where these items were found were for similar but different items. I might be able to understand that for an occasional purchase, that something might have been stocked in the wrong place by mistake, but for both of my items? Whoever is stocking the shelves isn’t paying much attention, and it’s the unwary customer who ends up paying the difference! This was just enough to get me to try the AutoZone on Grand (literally just around the corner) where I have been very pleased. It’s much cleaner, brighter, better organized, and with a friendlier staff that actually greets you as you walk in! (Imagine that!) I’m happy I switched. Maybe I’ll come back here if AutoZone happens to be out of something I need, but it hasn’t happened yet.

I went in to pick up quite a few cleaning products and I needed something to polish my wheels and headlights. I had selected most of my items but could not decide what would work best for polishing both so I decided to ask, that was a mistake. Not only did I wait around while all 5+ employees avoided helping me in an almost empty store but when I was finally helped the guy had a horrible attitude when he realized I had a question and wasn’t just ready to be rung up. I had in my hand a power ball polisher and asked him if it could do both of my head lights and wheels and he said yes. I then asked him if I could wash it because I wouldn’t want to get metal polish on my headlights and he said no, to just do the headlights first. When I informed him that I planned on doing this more than once he told me to just buy two. I said I wasn’t willing to at $ 25 a piece and that it really sucked that for that much money I had to pick one polish and stick with it. He replied by saying its just an expensive piece of foam is all it is anyway… I was so put off by how dismissive he was, his refusal to even try to help me to find a product that would work for me and his bad attitude that I put my arm full of items back and walked out.
I looked it up and it turns out you can hand wash them and they are reversible so you can use two polishes. I’ll go buy it at another one of 20+ parts stores in 5 miles.
Car part stores are a dime a dozen, there’s one on every block. Don’t waste your time or money here, go somewhere else.

Poor poor service I was next in line and the cashier told me he would help me as soon as he was finished ringing the customer up and then another line formed at a different register in instead of helping me who was next he jumped over to the next register to help somebody else!

Really this place has 3.5 Stars? I been there a few times and its a good size store. I don’t want to waste my time with this review but I hope O’Reilly read this. receipt are printed by dot matrix … 1980 printer! — Wow really? I went there for gear oil they do not have any major brand gear oil in 1 gallon size.
So why would I shop there when I can go to Walmart and buy the same brand of oil for a few dollar cheaper!
I bought a Vavoline gear oil in 1 gallon from Autozone. A few weeks later I bought another 1 gallon of Vavoline gear oil from PepBoys for my second truck.
I will not spend my $ at O’Reilly in the future! Maybe all the oil are the same but I grew up with name brand oil and I’ll continue to buy the stuff I am used to!

Came here for a few parts for my cars after getting disappointed at AutoZone. The customer service was nice and professional, and the store, inside and out, was clean.
No complaints from me, and it is conveniently located next to Target.

THIS is the place.
AutoZone made me such a hassle that I decoded to not to go there anymore.
I called their customer service, and the guy on the phone not only knew what I needed and was not only able to give me proper information, but he also checked which store I should go (instead of theirs) to travel less.
They had all the parts I needed without shipping (unlike AZ).
The girl had REAL and good knowledge of cars, about the parts, and spoke and typed perfectly (unlike AZ cashiers). She also knew the computer system and searched with an amazing creativity for a thing I didn’t know the name of.
She also offered me the optional choice, and they call me when they get the information I need and the cannot provide me immediately. Magnificent service/​customer orientation.
The store is clean and neat, they have really good things to maintain any vehicle.
Their prices are good (I compare anything I buy from at least 5 sources), but the things on the shelves are at a good price (unlike the most other stores)
I highly recommend this store, and I wish they had some kind of sign to make others find it easier. You have to get to the McDonald’s and only then be sure that you see the store.

I went there to find a quick fix for my rear parking light lens and the customer service was outstanding! Not only did Alfredo provide information on my options, but although he was off work, he even went the extra mile, and put the lens repair tape on my car for me. Thanks Alfredo!

Another review of the mundane.
There is nothing wrong with the mundane. Most of our lives are spent doing the mundane — getting up, going to work, coming home, fixing weekday dinners, getting the car repaired, mowing the lawn, etc, etc, etc.
O’Reilly had what I needed. The employees were courteous. I got in and out quickly. That is really about all I ask of a business like this.