Dollar Car Rental

Did you Get hit with a huge insurance fee when refusing the insurance? Did you call to question the bill, the agent hung up and refused to acknowledge the rental? File a complaint with the BBB.
I also just saw a story on CBS news where there is class action lawsuit against Dollar and Hertz, who owns dollar, for their continued fraudulent behavior.

RIP OFF!!! AVOID! Yesterday I had the pleasure of meeting MOE who works at John Wayne airport. We arrived after a long day about 8 pm. He told us they gave away our car because we hadn’t picked up in time and he could get us another car for twice the price. (Because no small cars remained) I kept asking him how much were we paying with our reserved car and how much would the new rental amount be and he wouldn’t tell us. We had a package from Expedia we thought we had paid. He kept fast talking around he would give us a discount on the larger car he did still have available. Then told us about insurance costs and taxes. I asked his name and told him I was gong to write a strongly worded letter, he said «go ahead!» He was RUDE an arrogant! Im now at his counter crying, I couldn’t help that my plane was rerouted because a passenger had a heart attack. I can’t help that the plane then went out of service and left us all in Wichita to make other arrangements. I’m traveling to see my mother in hospice and YOU MOE are an A$$HOLE and I’ll never use dollar Again and encourage others to g elsewhere as well.

I would give a negative five star if it’s possible. This is absolutely the worst experience of renting a car I’ve ever experienced in my entire life. My family rented a SUV and has used it for two days. We think that it’s too big for us. We called Dollar last night to check if there’s any available cars that we can switch to today, and they checked it for us and said that it IS going to be available. so we went to the store today and receptionist (she) said that they don’t have ANY available cars right now because we didn’t call the specific store to check yesterday on the phone. Her attitude was the worst I’ve ever seen and during the entire talk she said that we can just cancel the deal and the exit is that way (pointing to the right) for half of the time. While we were trying to see if there’s any other options for us such as call in tomorrow to see there’s going to any available cars, she even said «can you just let me talk?» when we were trying to figure out another options. Again, her overall attitude was really bad and we didn’t solve the problem. I don’t know how she could use this attitude to get accepted for this job. I literally registered an account just for this review. 2÷6÷2016

Worst experience EVER! Please beware. My rental car had a bad odor, I was given only one option for a vehicle that had high mileage. Car windshield wiper blades were old and did not work properly. Car battery died out twice. When I called for assistance the manager blamed me. He assumed I left my lights on! Can believe that?! I did not leave lights on and instead of helping me he was rude and accusative. When I returned the car I forgot my wallet inside. Yes that’s a big mistake, I came back in a couple of hours to recoupe it and to my surprise all the cash was removed. The manager on site did not even offer to help. Instead he got upset that I was questioning him about my missing cash. I emailed management about this terrible experience and I have yet to hear back. I’ve rented from many other companies in the past and this is by far the worst. If management was at least polite and responsive I’d feel different. But that’s not the case. Here the customer is last. Save yourself the headache and frustration, chose a company that is honest with friendly management. Absolutely terrible.

My car was in going into the shop as I was flying off on a Monday business trip, so I decided to «save» some money by dealing with these bozos on my return instead of Alamo or Enterprise. They’re prices looked much lower on Southwest’s car searcher.
It turned out that all things among car-​rental companies aren’t equal. With Alamo, if I bring a car back and don’t have time to fill the tank, they charge a small premium for the gas I didn’t replace; maybe street price plus 15%. I was late for an appointment the day I brought my car back, and assumed Dollar’s gas policy would be the same, so I brought the car back with only two thirds of a tank — HUGE MISTAKE!
Street price for gas that day was around $ 2.75 per gallon. They told me it would be $ 9.99 per gallon to refill the tank here!!! Their ridiculous punishment/​policy made this rental much more expensive than it would have been at Alamo.
NEVER AGAIN!

Worst rental car place I have ever been to!!! I will never use this rental car place ever again. I called and booked reservation told them I was not the driver because I’m not able to drive and when I got there my driver was not allowed to rent or drive the car even though it was paid using his credit card and I specifically told them the situation on the phone. I then called customer service they said OK will cancel your car reservation that was for $ 92 and then you can rerent one there, ok we said. Yaaaaaa to rerent it was 523 dollars for 5 days amazing customer service right!!! I will never suggest this place to anyone ever!!!

First the cons and I’ll follow up with the pros. Purchased the car rental as part of an online complete travel package from Expedia. Read the feedback warnings of Dollar Car Rental desk people trying to force additional purchase or lie about insurance coverage so I was prepared. The salesperson claimed, «You only paid $ 9 for insurance through Expedia. That’s not full insurance coverage, you need to buy insurance from us. It’s California law.» Wow… I insisted that I have already paid for insurance through Expedia and I’m good. The Dollar rep ceded. Next, I’ve never witnessed such a low IQ or inability to do a simple job of getting customers into their rental cars. Outside, you expect a row of cars to get into but you have to wait an additional 30 – 60 minutes for the compact cars to make their way through the car wash and then stand around asking other people who was in line first. There’s an employee that claims they aren’t a Dollar Car Rental employee but hired to manage the parking lot looking around and telling people to figure out what place they are in line and also doesn’t know what a compact economy full size car difference is. I ask a simple question, «what turnaround time should I expect to get into a car?» Her answer, «I don’t know.» Look, I’m not expecting a scholar here, but this is a grown woman adult that is failing at her job. Later, at the parking lot exit, a Dollar employee just laughed and chuckled when I shared the above — like it’s an EVERYDAY OCCURRENCE at Dollar Car Rental. The excuse of claiming the employee is hired third party and not a Dollar employee means nothing in defending the poor customer experience. Now for the pros: the return was much faster and smoother. There’s a gas station at the freeway exit where you can fill up about 1 minute drive down the road. The shuttle to and from the airport was excellent.

Worst experience ever. Terrible customer service. Very rude. Never using dollar again.

Rented a car with baby seat; returned the car WITH baby seat. The guy folded the receipt and handed it to me, such that I stupidly put it in my pocket without looking at it. I asked him if I needed to help him get the baby seat out of the car, or anything more. He said no, he’d take care of it all. When I looked at the receipt while on the flight home, I realized that I had been charged $ 91 for a lost baby seat. Obviously, the Dollar guy folded the receipt so I wouldn’t notice the overcharge. I spent a whole morning on the phone trying to clear it up; no progress yet. I probably will give up because the $ 91 is not worth spending any more mornings on the phone with them. Which is probably what they were banking on. These guys are absolute crooks. There are a bunch of other rental car places at SNA; for God’s sake don’t use Dollar.

Renter Beware!!! Do not rent a car from this company. They’ll try to make a claim on you for what they call, «damages to the windshield», based on a minuscule (tiny, hardly noticeable) blemish that was there in the first place. Talk about losing your way in Customer Service. Hey Dollar/​Thrifty… take your $ 1.99 epoxy resin, fill it and rent it to the next sucker. No instead, let’s call and hound the once frequent renter with a rude and unprofessional rep who wants to know how you’re going to pay for their windshield. You have got to be kidding. Way too many options out there like Budget or Alamo to even mess with Dollar/​Thrifty.

I usually don’t rent from Dollar. I prefer Hertz. Even though I do pay more. I was charged extra because I decided to use the car for a few more days. This was after I called the 800 number to extend. I understand its in the contract. But, it would make sense for the customer service rep to tell me this when I called. I’ve never had to pay an additional fee for returning a car a few days after the date on contract.
Needless to say, THIS IS THE LAST TIME I RENT FROM DOLLAR ANYWHERE.

Wow, from the start the two ladies at the desk told me the 4 days to rent a standard SUV was $ 600 dollars which was $ 300 more then my reservation price was over the website? They tried to double charge me on two insurance packages and then the best was the child’s safety seat is $ 15 dollars a day for a car seat that retails for $ 25 bucks, lol, and smh. Don’t you think a good rental car company would want the kids to be safe why nickel and dime parents on the safety of a child?.
Pros Car was clean
Con the gas has to be full so on checking in the car they forced my wife to get $ 9.20 in gas so tank was full, it’s so sad at Dollar rentals
Never returning what a JOKE

Absolutely the worst experience. Pay attention to the other low ratings. My rating is not an anomaly. You have been warned.
These people are the biggest crooks in the world. We booked with Dollar because they had the lowest rate and they are a big well known rental company. We figured they were not perfect but probably OK.
Wrong.
First, if you want to get your car within two hours of arriving at the airport, forget it. Their rental shuttle runs about ¹⁄₃ of the time compared to all the rest. Our plane arrived at 4 pm. We were picked up around 4:45 and finally arrive around 5:15. Then the «computers were down». The downing of the computers provided a convenient excuse to to try to sell a bunch of extras including insurance. I was assured if I did not buy their insurance the slightest nick would result is huge fees including loss of company income while the car was in the shop a couple of weeks having the repairs made. I did not fall for it.
Worse yet, there were NO CARS AVAILABLE IN THE CLASS I RENTED. Not for another hour. I rented a full size. They had nothing available but subcompacts. I really would not have had a problem with a subcompact at that point, but I paid for a full size. I suspect they would have preferred I just take what was available (which I was tempted to do since I was supposed to be somewhere) but I do not appreciate a bait and switch. I was not the only one. There were many astonished individuals standing in an empty lot wondering what to do since the car they reserved was simply not there.
Dollar’s unenthusiastic employees just bristled when questioned about this and said «not my job».
On the return trip we ended up taking a cab back to the airport since the Dollar rental shuttle was (again) nowhere in sight (as evidenced by huge lines of people waiting a very long time) and we were cutting it close on the flight. I could not wait another hour and a half to get to the airport (which — by the way — is only 5 miles away).
To add insult to injury they somehow managed to charge my card $ 50 more than the agreed rate. I am disputing this charge.
Overall, I have (yet again — I don’t seem to learn) ignored or forgotten the old adage «you get what you pay for.» I will pay a little more next time and an rent a car from a legitimate rental car company.
Again, don’t take this review as accurate. Just read on. Read the other reviews and compare what I have written here. Then make up your mind. I have plenty of company.
You have been warned.

The worst service in rental cars. I reserved a specific car and I got a car that sounded like it was choking whenever I turned the key. I returned the car today after having a difficult time finding the drop off location when a Shemele called me out of the line to assist. After I told Shemele I wanted to split the payment she instructed me to go to the office inside because they were «too busy». I look behind me to see no one In line. I refused. Annoyed by her pulling me out of the line I requested I pay with them. After being frustrated and I expressed it to she-​male she attacked. I demanded a manager, she pointed to the gentleman beside her saying he was right here. Who was it? the agent I was originally waiting for. She-​male continued to get loud «don’t give me your attitude!» Obviously anyone would loose patience for having time wasted by an employee who doesn’t care to do their job. As she-​male continued to bark, her manager did nothing and said nothing. Definitely the lowest class of rental car service in John Wayne airport. Never again. I Highly do NOT recommend this place.

Wow, why the hate on Unilocal?I actually had a good experience here. I rented a car for the week, booked it the same night I picked it up, and was in and out of there like the Flash. No hassles, no fuss, no waiting. In fact, the customer service there was exceptionally friendly and informed me that as a Dollar Express member I was able to return the car early or late without penalty. Sweet!
It was an incredible car rental experience. To top it off, dropping the car keys off was even more efficient and streamlined. I just parked the car, gave them the keys, got my receipt (which was also conveniently e-​mail to me), and was on my way. I didn’t get charged for anything I didn’t need or use, and the pricing on the car was exactly as quoted. I would definitely use these guys again when I need to rent a car!

I made a reservation with Dollar Rent-​A-​Car for a three day car rental put the credit card down to hold the reservation I return the car after two days to find that I was charged the full three day rate upon asking dollar rental car why I was charged for three days they said I needed to go to the exact person that I made the reservation with and get out and request a refund after disputing with my credit card company to only find out that at the time of making the reservation they charge me for the full three days moral of the story find another company stay away from dollar I refuse to ever do business with them ever again and as far as my plans I will let all my friends also to take their business elsewhere.
Renters beware

When I arrived at the desk there were 2 women talking to a guy — not sure if he was a customer or vendor. He actually was talking with the woman in the next counter, but the rep who was to serve me was joining in on the conversation, ignoring me for quite a while before she acknowledged me and got my reservation going. I don’t know what’s going on with customer service, but it certainly isn’t getting any better, and this was a prime example.
I also ended up with an economy car instead of a compact, and after seeing that I had the lock and go policy I should have been offered a larger car, not a smaller one. I see that prices are the same for these 2 tiers and I like the car I got, but still they need to go by their policy.
I also found that the directions were poor in getting to the car. Although it was in the airport, it was a long walk, and it may have been faster and less tiring than walking all the way to the end of the parking structure.

Terrible service. This is my second experience renting a car from Dollar. I travel a lot for work and rent on average two weeks a month. Both my experiences with Dollar at SNA have been the worse ever.
They tried to up sell me both times by saying my car was not ready and the best they could do was upgrade me for extra each day. I was very clear I wanted the car I held online… Although they had my flight information they still had me wait 30min for my car.
The first time I rented they put me in a car with dents — second time I had to wait 30 min.
Service is terrible!!! I would feel bad for any one with children or from another country to have to deal with this group.
This will be the last time I rent from Dollar.

I really should have looked up the past reviews before hiring a car from here. I did an online booking and that was fine. The shuttle bus driver from the airport pickup was also nice, he deserves 4 stars himself as he was the only driver who got off the bus and assisted passengers.
Upon arriving to the actual location, which is a fair bit away from LAX, allow for 30 minutes after you get your bags, the attendant I had was less than pleasant. He wasn’t nice at all or helpful. I handed over my driver’s license immediately and while looking at it he asked how my last name was spelled, it was right in front of him!!! He then said 2 words about the optional insurance, didn’t ask me if I wanted to pay for the fuel ahead of time, pointed to a few places where I had to initial and sign and sent me out to pick my car. He seemed liked he was doing me some sort or favor by showing up to do his job!
Once we got out to the cars they were all damaged so we chose the one closest to us. About an hour into the drive the brake light came on and the next time we started the car it told us the key battery is low. Now, there is no where in this car to slot the key in to recharge so we called the roadside assistance number told them what was happening. They said they would call back, I had to call them back. Their offer was for us to take the car 20 miles away and get a new one. I was then on hold for 10 minutes after I asked if they had a better solution as I didn’t have the time to go out of my way to do that. I got disconnected and so far no one has called me back. I hope the battery doesn’t die and the brakes don’t give out.

This is definitely the worst company I ever saw in my life by far! I was renting a minivan from lax driving across the country the car they gave was working properly when you brake the car shake and barely stopped. No one want take responsible I was speaking with customer service For over 5 hours! Ev every one transfer you for defrent department, they want to charge 900 $ fee for picking up my broken car!!! Redclise company worst experience in my life! Never use this company it’s better to pay couple dollars more and use any other company