Courtyard by Marriott Santa Ana Orange County

This hotel has exemplified Marriott’s reputation for providing premium accommodations and customer service. The room is very spacious, clean, comfortable and tastefully decorated. What I wish to specially compliment here is its customer service. As the car jack failed to function when I was trying to fix my flat tire at the parking lot, I went to the front desk for help. This was certainly beyond their duty and call. All they need to say is «Sorry we can’t help» and I would totally understand. Instead, the agent at the front desk Que generously agreed to lend her car jack to me. And the valet parking person Wilson helped to get the tools. With that I was able to avoid expensive options of getting the car towed away. Thank you so much Que and Wilson!

Call on wed to cancel my reservation. for Thursday and the 1800 # customer service told me I will be not able to cancel I sd why if the rate and cancellation detail sd I may cancel my reservation for no charge until Wednesday June 8 (1 day before arrival) and this lady told me because I .nd to call Tuesday June 7 before 12:00 midnight.. I call directly to the hotel and Jasmine was help me a lot with this problem and explain to me I was right according with cancellation detail. Thank you Jasmine for your help. And sHe
was honored the same rate price for the next week.

One of the best hotel staff ever! Everyone of them that we encountered was very courteous! Starting with your valet guy giving us our parking sticker for my car, housekeeping and maintenance guys were right up there too. We were always greeted when we left and came back. Really one of the best customer service received. I just loved this hotel and the staff was awesome in our eyes! We stayed here back in May and we truly enjoyed it. We checked in a few minutes early with no problem, We had booked both nights separately and different sites but when we checked in they just made it easy breezy they blocked off our room for both nights and had the key work for both nights. our room was comfy, clean, with a view of the pool. toiletries were Paul Mitchell which I was excited over =)!! they provided a good amount of towels even we travel with our own. Good wifi. We had an issue with coffee maker in the room but once we let front desk aware of the issue maintenance was up in our room fixing the issue. Only downside they charge for parking but I can see why in a high business area but we can overlook that because the experience at your hotel was excellent. I definitely wouldn’t mind coming back in the future!

As a Marriott Platinum, I’ve stayed here about 25 nights over the last 3 to 4 years. Price points are friendly on the weekends, but I suspect the same rooms are priced even friendlier on Priceline or Hotwire, considering who stays in the hotel during the week (business travellers) and on the weekend (families, young people, high school and college sports teams, etc.). It can get a little raucous on the weekends, but my sleep has been disturbed maybe once over the stays here.
The property itself is decent, in a good location. Parking is extra, but in SoCal, many hotel properties charge extra for parking. For a Courtyard, it’s solid as a business hotel.
Staff is up and down. Some seem lazy, others seem pretty conscientious, but again, you get better customer service during the week from the staff.
Chances are you will have a comfortable stay, but management doesn’t seem particularly accessible or responsive to complaints, and they get a solid one star ding for that. It took something like my 20^th stay here before I got an upgrade, something which is almost always automatic for frequent Elite guests at other Marriott properties. The suites have tubs, which i prefer. All other rooms have walk in showers. Always got some sort of excuse why i couldn’t get one.
Finally, the premium Wi-​Fi sometimes acts up. This is more a systemwide deal IME. Stick to the basic, you should be ok.
In short, this is one of the better values in the chain on weekends, in spite of both the perceived and actual negatives.
Finally, during the week, rates are usually in the $ 200+ range, so I don’t understand the $$ rating.

Things started off perfect, and stayed that way. I was able to check in early. The young lady at the front desk (Jasmine, I think), was doing a great job. She had four people in front of me, and at least three more behind me. She handled each person quickly, and professionally. It was kind of funny, I had a bad experience at a different hotel the night before, and I just wanted a peaceful place for the next two nights. There was a girls soccer team checking in, and I quietly said, «this is embarrassing, but can I get a room away from all of these children»? She laughed, and made sure I was taken care of.
My room was clean. The bed was comfortable. Pillows were great. And, the peace and quiet was perfect.
The Bistro was very convenient. It was nice to be able to enjoy a cocktail and grab a quick bite.
All of the employees that I encountered were friendly.
I will definitely return to this hotel.

Spent the weekend here and was amazed by the property. We chose this hotel to be near Disneyland since locations near the park are way overpriced and this was actually reasonable and about a 15 minute drive to get there. The room itself comes with a mini fridge and coffee maker and had enough room to fit 4 people comfortably. On top of that the beds are really comfortable and most bathroom essentials are provided, but in case you did forget something they have a market located downstairs. Also downstairs is their bistro which we didn’t have a chance to sit at but looked like a nice little spot to hang out at. The staff was welcoming when we arrived and helped us get situated right away. Beware though you have to pay 9 dollars for self park or 12 for valet per night which is pretty minuscule in comparison to other places I’ve stayed at, but overall an amazing establishment.

Good area, good style room like bedroom and a living room separate but highly disappointed, no free wifi, $ 24 for parking? N no mircowave…
They need to put thier act together to fix these issues, if not I see them losing my business n lot others

It would have been 4 ½ star but… My wife and I spend 2 nights at this hotel prepaid via Orbitz. By checkout time, I was told that I have $ 0 balance and left. Few days later, while scrolling my credit card charges, I saw a 2^nd charge for the same stay. I called my credit card right away and they themselves was able to detect it easily. Modus Operandi… Lesson-​Get a receipt at checkout to confirm $ 0 balance especially for prepaid ones. Buyer’s beware!!! BTW, wrote twice through Tripadvisors to warn other customers but apparently removed by Tripadvisors (SHAME ON YOU!!!)

What a great hidden gem!!! This hotel was nice, clean, comfy, quiet and AFFORDABLE! I loved my time here. They service was friendly and quick to answer any questions I had. They have a «Starbucks» downstairs, aka they offer a amount certain Starbucks drinks (and the ones they don’t offer, there’s a Starbucks right across the street) It’s located in the same area as the bar and the counter to order food from, the Starbucks drinks that is.. There’s a small but decent sized pool and a jacuzzi. In the bathrooms, they have Paul Mitchel hair products, how nice! The thermostat was easily accessible. I only wish the parking size was a little bigger. I will definitely return here.

Great place to stay, inexpensive, comfortable, and has a very friendly staff. The sink water doesn’t smell real great and the tvs aren’t real big but for the Price it can’t be beat. Only about 15 minutes from Disneyland as well so that’s good!

I love staying here as much as possible when I get a chance to visit California. The rooms are always super clean, the staff/​team is always friendly and super helpful and it’s always just a nice feeling when I arrive and when I leave. I love this particular location because it’s right across the street from Starbucks and some other food places and has a very businessy vibe to the area. I always feel safe and I recommend this location 150%! :) The price is always right too!

I am here now at 2:14 am and cannot sleep because of the loud vibrating music playing below my room. The front desk was incomprehensibly unhelpful and did not even bother to ask the (I am assuming) party to stop playing their music. The music continued to play on even after my boyfriend called for the the 3^rd after at least 45 minutes of hoping it would be resolved. As someone else stated… if you are looking for a good night’s sleep then STAY AWAY.

If you want a decent sleep this hotel is not for you. Employees seemed courteous but the director of the facility not so much. I’ve complained about my bed being super uncomfortable and rocked hard left a message never received a call back. So I went to the front desk and asked for a manager so instead I got the «director or something» more like «director thanks for nothing». I asked him is all of your beds hard like this he said yes and we have no complaints well im complaining now. I was being reasonable to him I asked can you waive the 3 days for the parking fee while I pay the full 3 nights he responded «no I can’t» this guy needs better training to be a manager. Anyways make the long story short I contacted Expedia and they were able to refund me 2 nights. Here are some hotels that I found to be extremely comfortable for sleeping during your vacation.
Aryes Hotels Fountain Valley, Costa Mesa, Yorba Linda
Residents Inn Tustin, Garden Grove
Embassy Suites Orange, Brea
Best Western in Costa Mesa
For future traveling & vacations I would not come back to any Courtyard Hotels.

Reason for visit: Business.
Visit dates: November 4 – 6, 2015
First time? Yes.
Comfy beds, clean bathrooms, and welcoming staff, what more can you ask for in a hotel? My stay was most pleasant from easy check-​in/​out, parking, and all the amenities like an in-​room refrigerator. I also really liked their two part desk… one part rolled out so you can have a desk in bed! No robes or fancy view here, but the pillows are plentiful and blankets are warm.
Overnight self parking is $ 9 per night; much less than other hotels in the area. There is also a café and bar in the lobby for your morning and evening beverage needs. I would definitely here again.

I love Marriott hotels and this location did not disappoint. Very clean and modern. The lobby is very large with a ton of seating to relax and chat with friends and family before going out to see the local attractions. Make sure to ask for the triple A discount, we scored our room for under $ 100 on a Saturday night.
Pros:
Friendly staff
Pool
Clean rooms
Spacious lobby with lots of seating
Close to the airport and Disneyland
Free wifi
Triple A discount
Valet parking
Free self parking
Cons:
Room size is fairly small
No continental breakfast
No bar, they do offer about 4 different kinds of beer you can as the front desk for but its very limited.
No tub, at least in my room, you might be able to request a room with one? Not sure.
Overall a great location! I would definitely stay here again!

Modern, clean, roomy and fairly priced. Solid 4 stars.
This hotel appears to be pretty new. It’s nice to stay in a room that doesn’t feel it was originally made in the 60’s. The bathrooms are large and the bedrooms are a good size too.
There is a reasonable amount of parking for $ 9/​night. Valet is $ 11. Starbucks in the lobby, but no breakfast.
When we arrived there was nobody at the front desk. Thought it was odd/​unprofessional that I had to wait for someone to show up and check me in.
Also, when I made the reservation they asked if I would like extra pillows. I said I would greatly appreciate that, but it didn’t happen. Nothing HUGE, but it’s often the little things that separate good hotels from great ones.
Overall, a solid 4 stars.

Great location!
Highlights for this hotel ~
12 minutes from Disneyland
2 minutes from highway
Clean & cozy
5 mins from Halal Guys :)
Friendly front desk staff
Starbucks & restaurants right across the street
Beautiful grounds, great for walks
Great price!
To find a hotel under a hundred dollars a night in this neighborhood on a Friday night was a pleasant surprise. I highly recommend using
and take advantage of the super sales that come & go. The only disappointments I had were — no bathtub in the standard rooms. Some dated furniture if I’m being picky which I can be :) One of our chairs was pretty beat up & should be replaced. Other then the few minor things I definitely would recommend this place and we were there for less than 7 hours so we didn’t take advantage of any of the amenities but we did take a midnight stroll and loved the neighborhood.

Courtyard Marriotts are all pretty much the same — same décor, same room layout, same color scheme. Reliably predictable.
I’m reviewing this particular Courtyard because it stood out as the best of the bunch.
Rooms have a familiar feel but are a touch more elegant in the décor. Furniture feels newer. Everything just seems more fresh.
The gym, while small, has newer equipment, individual TVs at all cardio stations, two separate free weight stations, and individually wrapped disposable cups.
The open wifi is actually useable — I was able to stream Hulu fine. Pages would load slowly though.
Only downsides were:
-$ 8 charge for parking. It’s rare to see Courtyards charge for parking, but this is on par with the area.
–Rooms facing the street have traffic noise.
–Scratchy bedding.

Our location to celebrate New Years used to be the Velvet Lounge in Santa Ana for two years. This hotel is pretty close to the quaint part of town where that bar is. The hotel is reasonably priced and looks good inside and out. The rooms are pretty cozy. I really like the colors and décor!
We were here several times in 2012 and for 2012 and 2013 New Years. Both years the lot got full after NYE was over but they had overflow parking in a nearby structure — no need to worry! There is no street parking around here. You can park in their lot or structure. They have valet service. Across the street there is a Starbucks and other businesses. Other than that there is really nothing around if you are looking for restaurants that are within walking distance. All times we were here they let us check out late!
This place is as good as it gets because I can find no flaws! 5 stars!

I’ve really started to love the courtyard Marriott locations, all of them seem to be newly remodeled. I love the colors they chosen, the orange and green, I’ve stayed in so many the last few weeks that they’re all starting to look the same. This was was one of the better ones and I always appreciate the ones with a great fitness facility!
The staff was friendly, I had checked in with the mobile app so they had my room and key ready when I arrived and I was in my room within minutes.
There’s plenty of parking which is $ 8 a day, the valet is only $ 11. Like the other court yards they have Paul Mitchell hair products in the rooms, plenty of coffee, lots of fresh clean and pressed towels and very conformable beds!
This location has a beautiful lobby, a market place with water, sodas, snacks and the silly things you forget when traveling, a great gym and nice staff! There’s also plenty of restaurants and bars in the area if you don’t want to eat in the hotel and want to get out and about!