Appliance Exchange

Maria was very helpful and their showroom delivers within a 25 mile drive of their shop.
I would recommend Appliance Exchange to anyone looking for great refurbished stuff at a great price.

Second time shopping here in two years. Quick, reliable, and includes delivery plus a one year warranty. Highly recommend this place if you want a quality refurbished washer/​dryer at a price you can’t beat.

This is the company you have been looking for! ***** I have been a customer of their’s for 10 years now and I am still as happy as the first day I met the owner, Moe. Let me just say, for used appliances this company stands behind their product 100 zillion percent. I am now on my second used refrigerator and it looks and works great! From the receptionist to the delivery man, top notch, fast and prompt delivery and service, customer orientated, happy with large smiles, willing to answer any questions and they have a customer for life with me and my family! Great work everyone.
Hendrika Rodriguez — Anaheim, CA

I Love these guys!
I can’t recommend then enough!
One year warranty!
I’ve bought two fridges from them.
They deliver and take away your old one! At no additional charge!
No hassle, no problem, DONE!
My delivery guy Tony was great. He called before he showed up so I could take all my food out of my broken fridge, removed my old one, brought in my new one with no problem, and made sure it was working and he even touched up the paint on the door, that was very nice.
Another great experience!
They also do repair so next time I need my fridge fixed or replaced I will call again.

Update-3.5 stars The refrigerator we bought ended up lasting about four years before we had to buy a new one. We consulted with an appliance repair person and searched around online on how to fix the issue we where having with our fridge. The fix would have cost around $ 200 (which isn’t bad considering what we paid for it, and considering the fact that its a refurbished item). We decide we where better off financing a new appliance instead of fixing a refurbished one. We received great service from the owner while the fridge was under their service warranty and would recommend it to someone who is on a tight budget.

I purchased a washer and dryer ($ 200 total) along with a refrigerator ($ 200??) when I moved back to California in 2007. Eight years later, all are working as well as the day I purchased them. I’ll use Appliance Exchange again… if my stuff ever breaks down…

I bought a dryer here in March 2014. It stopped working last night for no apparent reason. I called to see if they would be merciful and come take a look at it because it’s only been a year in a half. They would not. I think this place works well if you are really cash strapped and see the product you are buying as disposable. Otherwise, save your money and buy from a reputable store.

We still have our fridge that we bought from Appliance Exchange in 2012. 3 years in and it’s still working great (knock on wood)
One reviewer here on help, Andrew. thinks people get paid for positive reviews from this place. LOL! Where’s my paycheck? I haven’t stepped in this store since I bought our refurbished fridge in 2012. I’m just giving my experience. 300 bucks for a fridge with an ice maker and water dispenser that still works. I can’t complain and I figured I’d let everyone know of my experience.
Also, let’s be honest, buying refurbished refrigerators is probably a hit or miss proposition. Luckily for us. it was a hit.

They do have good customer service but I can’t give them anymore than 1 stars because of their products. I bought a refrigerator from them on 9÷25÷2014. Throughout the year refrigerator kept breaking down; the freezer was not freezing and my meat and groceries would all go bad. This happened 3 TIMES through the year and every time the technician came out, the repairs were just bandaid repairs. Today is 9÷30÷3015 (5 days passed the 1 year warranty) and my refrigerator is again broken. All my food is now bad and they will no longer service my refrigerator. What a waste of time and money.
My lesson? Just cough up the extra money and purchase a new (or newer) refrigerator. In the end you’ll spend about the same amount of money but with less headaches.
And yes do stay away from this place.

Today I purchased my 4^th fridge on behalf of my company and I’ve had a great experience from beginning to end– hence the reason I keep coming back. I’m shocked to see the negative reviews. It’s a used appliance store… if you want a brand new fridge with lifetime warranty go to Sears. This place is great, they deliver for free and will haul away the old ones. The young girl Maria in the office is super sweet and always helpful. Anyway… I’ve recommended this place to many people and like the other Unilocaler said just be sure you’re doing your homework, don’t let these negative reviews stop you!

FIVE STAR SERVICE
The Owner has gone above and beyond when it comes to customer service. We purchased a Stainless steal fridge, and a washer and dryer back in May 2015.
1. Our fridge did stop working within 2 weeks of purchase, but One of the Owners came to our house at 10:30pm at night to make the emergency repair so our $ 250 plus in groceries didn’t go to waste by the morning.
2. Our dryer stopped working two days ago, after 3 months of purchasing it. The same owner who does the repairs just left our house after repairing the dryer. It no longer makes the loud screeching sound, and the door now stays shut while it is running.
Yes, we have had some issues with the used yet affordable appliances we purchased, but the customer service and sense of urgency they provide in making the repairs makes me give them 5 stars. I would recommend them, and if something goes wrong with your appliance just call them with KINDNESS and I am sure you will receive the five star service we have experienced.

I’m not sure how much some of these other people on this site got paid, but let’s be clear this is not a business ANYONE should ever attempt to do business with. Their warraranty is useless… If you don’t listen make sure you don’t pay until they deliver, otherwise things will disappear from your purchase before it’s delivered.
If you don’t believe me please review the fact that they have an F rating with the BBB.
Here are some facts:
The don’t answer their phone
They do Not quality test their repairs
Their delivery service not their employees finds them to be a complete joke.
Their repair tech is not Somone you want near kids

We bought our Washer/​Dryer and French Door Fridge, and everything went great! Its been over a year since, and they still work great. At first we had a problem with the Washer/​Dryer but they sent out someone to fix it within a week. They deliver for free, and set it up for free. I was surprised they would deliver to us since we live in Foothill Ranch, which is like a 30mins drive from Santa Ana.

I bought an Amana French Door Refrigerator on Thursday 04÷23÷15. They delivered it to me the following Saturday, 04÷25÷15 around 6:30pm they were about a half hour off, no worries. Tony, who delivered my fridge was «AWSOME». He did whatever was needed fro a smooth delivery, and took my old fridge. Its been a couple days now, and my new fridge is working like new. I could not be more pleased. Yesi, and Maria were also great in handling the sale, and setting up a reasonable time for delivery. Maria kept me informed on the Tony“s progress in arriving. All in all, great experience. I believe that when you are dealing with people in business situations, be nice and remember to treat them like humans. for the most part, it works for me..

They were so nice and helpful here with a big selection and fair prices! They didn’t have exactly what I was looking for but I’ll definitely be back to check!

The Owner is so bad, even his staff says he’s a jerk if you talk to them long enough. Appliance Exchange does NOT stand by their word or service.
DISCLAIMER: The Refrigerator purchased here is an older unit, and has been serviced by Appliance Exchange once before during warranty period. Note I now had repairs performed by a third party repair service.
PRODUCTS: Are old and all have some type of flaw — cosmetic or mechanical. You get what you pay for. In this case, old and flawed.
SERVICE: Worthless to non-​existent. Owner doubles as the Repair man as well. He is out daily from 9am to 4pm (which leads one to wonder just how many of his products are failing) tending to service calls and staff says call between 6am to 8am to try and reach him.
RESULTS: It is very difficult to ever get a hold of this guy unless you have the time and persistence to keep hassling his staff. I eventually had one of his staff explain he is a jerk and imply it is pointless to keep calling.
WARRANTY: You have a 1 year warranty for items bought here, but keep in mind how difficult it is to get service work. I tried to schedule service again DURING the warranty period after the initial repairs failed again, but by the time I got a response, the warranty period had elapsed.

When you’re looking at buying used appliances of unknown origin, there is always an associated risk. The question is whether or not you want to roll the dice. In any case, manage your expectations appropriately.
They get their goods from mostly auction from what I hear, so really the history of every machine is dubious at best to begin with. A fridge could’ve been from a lab that stores chemicals, or from another place or two even worse and not worth mentioning here. All I know is that when they get their shipment, most of them look awful before they are cleaned.
A few tips to help you improve your odds:
1. Like other Unilocalers say, always inspect the unit you are purchasing in person. Don’t just take their word for it.
2. Appliances usually have stickers on them that say when they were manufactured. Don’t pick a unit that was manufactured some years ago. Try to grab something that is relatively new. The one I picked was from 2008, which was considerably newer than a lot of other ones I saw. Just by common sense, newer units will be more energy efficient, be easier to maintain in the future, have fewer miles on them, and probably have less chance of things going wrong to begin with.
3. Be direct and get units that are working when they come in. If the appliance doesn’t work when they receive it, then they have to fix it to sell it. This is already asking for problems as most of these will probably be repeat issues waiting to happen later. They have most of their uncleaned, fresh arrival stock in the alley behind the showroom, so don’t be afraid to ask to go out there and inspect the newly conscripted units for yourself. Chances are if you pick one outside and have them try it on the spot, that means it didn’t need any extra TLC to get it up and running, and has a better chance of being a keeper.
4. More features, more problems. Avoid getting anything too fancy here, the simpler it is, the less that can go wrong. That cool icemaker or crazy popup digital display might one day not work in the near future, then what do you do? Is it worth fixing then? Keeping the purchase footprint small will also help you in chucking these machines away in the future.
My personal experience was mixed. I was inquiring about a specific fridge at first, but then they got a phonecall and sold the same fridge that was in front of me. I ended up settling on another for the same price, and have been mostly happy with it.
The fridge that I got works fine, but the freezer compartment doesn’t seal properly (possibly the gasket), so I get bugs that sneak into my freezer overnight. When I originally looked at the fridge, I pointed this out, and they said that the suction won’t be there until the fridge gets cold. That didn’t really make much sense to me, as I thought rubber would harden in cold temperatures, and therefore provide less suction, but took their word for it since there really wasn’t anything I could do at the time. I ended up having to tape the freezer sides with masking tape, which works well, but again is a personal workaround.
The delivery experience was very good. We moved into our new place in Carson on a Friday night, and they delivered the fridge at the scheduled time of around 8:30 PM. They waived the delivery charge for us, even though we were out of the 25 mile radius. I personally wouldn’t have wanted to deliver a fridge on a Friday night outside of my free delivery radius, so I am thankful that they accommodated me here.
There’s a 12 month guarantee where they will allegedly send out a technician for repairs if any issues come up, but I am hoping I will never need to find out if I need this.

To add insult to injury, the fridge wouldn’t keep anything cold so all of our milk products spoiled faster than they should. 4 months and we bought a new fridge from Lowes. No refunds, nothing offered by this place. RIP OFF CITY

I would never ever recommend this place to anyone.
I got a used basic fridge from here and that’s the last time I’d ever do that. I bought it and they gave me a timeframe for delivery. Of course that time came and went. When I called the response I got was basically ‘oh, do you want us to deliver it today?’ It wasn’t that they were late or running behind, they just flat out had no intention of putting it on their truck and bringing it out.
About 2 days after they FINALLY delivered it, they called me to let me know they put the wrong part in it and they need to come out and fix it. I was told they’d be there ‘this evening.’ Around 6p I call to find out when they’ll be there. The response I get is ‘soon.’ 7p call to find out when they’ll be there. The response I get is ‘soon.’ 8p call to find out when they’ll be there. The response I get is ‘soon.’ 9p call to find out when they’ll be there. The response I get is ‘soon.’ 10p, they finally show up. 10pm!!! The guy looks at my fridge «I don’t have the tools to fix that.» I have to lend him my tools in order to get it fixed now (no big deal, but why wasn’t he prepared?) I also mention that the light in it stopped working. He packed up and left without addressing the blown bulb.
I’d never give these clowns my money again.

What a joke this place is! There are two girls that work here, Janet & Jesse but both are not helpful. They say they will call you back, email, etc. & it is NEVER done. Then they give you the run around and won’t let you speak to a manager. –1
We got a washer/​dryer combo from here and they call you 10 mins. Past the end time of the time window they gave! They also called 2 times, at the start of the the delivery window– to ask if we need gas or electric, even though that info was provided when we placed the order!!! So yeh, they run a pretty tight ship. o_​o. –1
So, now for the delivery which came late– the unit wreaked like cigarettes inside the dryer and had what appeared to be ash in it! –1 When I called, I’m told that the tech who delivered it doesn’t smoke, so it can’t be cigarette odor & ash. I’m also told that the ash in the dryer was just lint, so thanks for the used, dirty, stinky unit??? I have asthma and advise them I need a new unit, they say they’ll check on it & 10 days pass before I get a new unit! (Only after several calls on my part)
Now for my favorite part… It is the day of the delivery of my SECOND unit and the delivery timeframe I was provided was 7−10pm, comes and goes and I never hear from them! So, I call the next morning and shocker– NO one answers the phone. Later that evening I am advised that the delivery truck broke down! They are so professional, they didn’t even feel the need to call their waiting customer at all! –1
Side note, I’ve lived in my place 3 years and never seen a roach. Guess what I saw crawling on the lovely new unit from Appliance Exchange???
A ROACH!!! –1
So, consequently I give them –5, you have been warned… DON’T waste your time, unless you have a lot of it to waste and enjoy getting frustrated!!!