Air & Water

Mike in customer service is a rock star! I had a problem with my original ice maker and I was dreading the whole return hoopla. I actually put it off for a few weeks. Because off the fantastic service I received, I can recommend Air & Water without hesitation. No one wants their product to break down in a short amount of time. I’m more than satisfied with the product and with Mike’s assistance.

I bought the NewAir 32-​Bottle Dual Zone Thermoelectric Wine Cooler from Air& Water back in March. Saw some condensation on glass and called Air&Water. I did not have the receipt but no problem. Christine in Air&Water’s Customer Service found it for me. She worked with me to make sure I was happy with the purchase and how to proceed with resloving the issue. By having the receipt I was able to show NewAir (manufacturer) it was still under warranty and they (with no questions asked) are sending me a new Cooler. Really great customer service by Air&Water.

Christine was so helpful in helping me find the perfect portable ac unit for my room. She was very thorough! Can’t wait for my new ac!!!

Awesome customer service! Christine was super helpful in helping me find my AC parts that I needed it. I was also surprise that their price for the parts I was looking for is cheaper than Home Depot and Walmart!

Customer service is unbeatable! So helpful & kind. I ordered a washing machine on Labor Day weekend &.it was sent out on Labor Day weekend. Amazing! I got the machine a day earlier than expected & it’s perfect. Thank you so much Air & Water. Shout out to Cecilia! Ur the best

I only wish all experiences were this easy and pleasant. I ordered a scratch n dent model (which looked barely scratched and not dented) but did have an issue with it operationally so I called the next day and spoke to Christine. I was pleasantly surprised when a) no hassles or asking me to send «proof» via a video of the issue (yes I have had to do that before with another vendor) b) she upgraded me at no additional cost c) despite it being 3 pm she was able to get it shipped THAT DAY so I received it the next day (i am in so cal a few hours from them and d) I didn’t have to wait to ship the bum one back first then credit, blah blah blah.
NOW THIS IS CUSTOMER SERVICE! Thanks Christine for making this truly a hassle free experience and making what could have been a headache a pleasant and happy process! Ah, if only all companies could clone her the world would be a better place :)

Recently placed on order thru Amazon for a product supplied by Air & Water, unfortunately it was such a good product it sold out before my order was completed. Received a call the next day from Cecilia, who let me know what my options were. i decided to wait another month for what I wanted versus taking a comparable product. Cecilia took all my info and let me know I would be notified once the new supply arrived. Excellent customer service, I would defiantly buy from them again.

Air and Water has great quality products for a reasonable price. I ordered my Air King fan on Thursday and it arrived on Saturday (I ordered from San Diego). Good fast shipping and great products mean that I will definitely do business with them again in the future.

I’m not sure why there are some negative reviews here. My own experience was great. Air & Water is an eBay vender and I ordered through them. I bought an Avanti water cooler. It was on sale at a good price. It arrived in 4 days in perfect condition via FedEx ground. Shipping was free, and unlike some of the big vendors, they are not using an economy shipper like OnTrac which never does anything right. I’ve added Air & Water to my favorites list on eBay and will track their product offerings frequently. Summer is coming and it’s time to think about refrigeration.

Wow can’t believe the awesome customer service. Looked all over for the best deal on an air conditioner and found it here! They were friendly and helpful, couldn’t have asked for better service. They shipped it the same day and was here the next day!!! And wait for it, the best part … the shipping was free!!! Definitely coming back for any future purchases.

We ordered a hot/​cold water dispenser from their website, they were offering it at a discount on top of a sales price! It was quite a bargain for a great product which was shipped very quickly and arrived in perfect condition. We love our new cooler! Thanks Air-​n-​water!

We had no problems with shipping time, or our water dispenser not being in stock. We ordered on Sunday and had the Avanti water dispenser on Wednesday. There was a problem with a strange plastic taste to the water, and we followed the instructions to try a baking soda & water rinse, however the strange taste remained. We called Air & Water, and they were very pleasant and accommodating. They sent us a new unit and had us put the old unit in the new shipping box. Fed Ex picked it up at our office, so it was really not much of an inconvenience. There are no problems with the taste of the water in the new unit.

The pricing for the company is aggressive. when there was an issue with my order, the customer service person Mike, was very helpful to resolve the issue. i would definitely use this company again.

I’ve been shopping around for a humidifier and there are so many out there. On top of that they all look the same (blah). I set my eyes on the, the Luma HCW10b (black) and HAD to have it. Its not like the other ugly ones on out there! I am really excited to try it out and it’s super cute too (bonus)!
I got a great deal on their site and I will be a returning customer!

I placed my order on December 9, specifically so I could receive my item (s) prior to Christmas Day. My order was for a Fire Sense Patio Heater (#61 185) that was listed *in stock* according to the website. When I didn’t hear a about an update on my order (tracking info, shipping info, etc) I called the company on December 13. The representative told me that I need to wait as my order was still «processing». Today is December 16 and I just received a call (6:00 pm EST) saying that my item will not ship until January 16! Over a week later and now it’s too late to place an order from another company to get my items by Christmas!
The website should have been updated properly and/​or I should have been notified within a reasonable amount of time that my item (s) were out of stock!
This is a TERRIBLE way to conduct business and I will NEVER purchase and/​or recommend Air N Water to any friend or family member.

Site is easy to use and products seem to be well-​rated. Unfortunately, there were some coupons which could be applied to certain models but not to the same models that were «scratch and dent.» The whole reason I went to Air and Water was because of the original coupon offers. Tax also slipped in their at the end of the subtotal, which wasn’t included in the previous few pages.
Price seems to be fair. Hope the product is just as good.

It’s a roll of the dice buying online for Air & Water. About 5 years ago we bought a NewAir, portable air conditioner and it was fantastic. We ran it constantly for 2 years and then sold it because we didn’t need it anymore.
We needed a dehumidifier and decided to stick with NewAir because we liked the air conditioner. We bought the NewAir AD-​250 for a large closet. It seemed fine at first.
At the 11^th month of using it, I walked in to find a huge puddle under the unit. It had started leaking.
Air & Water took the return since it was still under warranty (I had to pay $ 30 to pack the dehumidifier up and ship it).
The replacement dehumidifier may have been a return because it wasn’t wrapped. It ran fine for 13 months, then it just stopped collecting water.
I’m pretty sure Air & Water won’t accept it as a return since it’s out of warranty. I’m going to call Air & Water anyway to see if they have any options.
The thing that really PISSES ME OFF is that I wrote product reviews for the NewAir AD-​250 twice and both times it has not showed up in their review area. This makes me question ALL their reviews and if they filter out the negative ones.

I have now ordered 3 different A/​C units from Air & Water. The 1^st one blew water all of the place after 2 weeks of use, the 2^nd one wouldn’t stay on and the 3^rd one sweated on the outside of the unit. I would not order from this company again! the units are cheaply made and the return policy takes too much time in the refund process.

THIS PLACE IS «HOT» (sorry for the bad pun)
I ordered two NewAir space heaters from Air and Water for our bedroom and living room because they tend to get a little draftier than other areas of the house. They arrived at our door via FedEx two days later.
I had a seamless transaction, they sent an automatic email with tracking info right after I placed the order. I realized afterwards that I had forgotten the apartment number on my order, Air & Water actually called me the next day, even before I got a chance to call them to get my full shipping address.
Oh, and here’s a nice touch. I received a handwritten thank you note from the customer service person I spoke to on the phone! In this digital age, when does that ever happen? Very impressed by this small company’s heating/​cooling catalog, competitive pricing, and exceptional customer service.

I ordered online and everything was fine for «Ships Today.»
They close at 1700.
At 1745 they sent an email that there was a problem with my order info.
So, either they play the game about having a customer call to verify they are the card holder, or, they play the game about take order and delay shipping, or, their online store cart is not on speaking terms with their credit card billing system.
Regardless, «Ships Today» seems to be a lie.
KK