Advance Urgent Medical Group

If I could give half a star I would, FYI, I’m still here waiting I’m on hr 2 for wait time. First off I would like to say I work in the medical field and know long wait times. But this is something different. Apparently my insurance had my birthday wrong so I had to call to get it fixed which I did in 2 minutes then they had to call their billing person to see if they can still see me and I waited an hour for her to finally call them back to say yes we can. Mind you everyone who came in after me has already been seen and gone and have gone through about 3 waves of groups of people. When I asked the lady if they took me off the list she said «no we didn’t take you off the list, we are just waiting for the call back from billing to make sure we can see you, then we will bring you in after the ok» which is essentially «yes we took you off the list, you can now watch everyone who has come in after you, with annoying kids, walk in and be seen» After getting the ok the lady said she would take me in next and it would only be a few more minutes, I guess when she said next she meant after 2 other people…
Oh well look at this, I’m finally being seen after 2 hrs! Considering it’s not busy here that’s kind of bad.
After being seen by the doctor I have changed the review from 1 to 3 stars, she was very sweet and very easy to talk to and was straight to the point with my prescriptions. Maybe because I told her I worked in the medical field or maybe because she is just a really nice Doctor. She is the bright spot to this visit. So thank you dr. You were great!
I received a call from the owner and he explained to me everything that occurred and apologized so I really appreciated that, and for that they get a 4 stars

Stay away!
I waited 2 and a half hours to be seen by a doctor. He came into the room and told me he cannot help me. They essentially charged me to tell me to go away.
The facility was a petri dish. Will not be returning.

I must say a complete disappointment. I signed my son in at 9:45 am and was told it would be an hour and a half. We waited and waited but no call. I finally got up after the hour and a half and asked the nurse how much longer. She said oh you still have six people ahead of u. I told her unacceptable asked for my ins cards and left to the other clinic on other side of street. I got in there and saw doc within the time they said. Don’t keep your patient’s waiting for longer than what you qoute. Will never return.

Do not go here! Came in 1 ½ hours before closing to get antibiotics for my toe after driving 40 minutes to get there. They refused to see me because there was a whopping two people ahead of me waiting. No one was in the waiting area. The girl working there was cleaning up, so I guess they wanted to leave early. She was rude and didn’t even ask me what was wrong. I could have had a life threatening emergency for all she knew. I’ve read a few reviews of people feeling discriminated against because they were not Hispanic. Did they refuse to treat me because I am white? That would be crazy. I don’t know why they turned me away. I just know, I would never go there again.

Every time im sick I like to go where the staff is friendly and the Doctors know what are they doing. This is by far the best urgent care in this area.

Dr. Mehdi and staffs are all nice esp Adriana. They are good people… good place to go for urgent care needs esp for physical therapy and chiro needs! I recommended this place to my friends all the time. #caring #fair Good job you guys!

Advance Urgent medical group is the cheapest medical clinic that I know and it is the cleanest I have ever been in everyone is professional and wonderful they have excellent customer service!
The staff there Adriana is very helpful and the chiropractor Dr. Mehdi Saghafi has the magical hands that I needed to get the pain out of my shoulders.
I highly recommend this clinic for a quick urgent needs and chiropractic care!

Rinky dink low budget clinic. Waste of time and money. No one speaks good English, not even the doctors so it’s hard to communicate. The staff kept asking me «Do you speak Spanish?» because they could not communicate well in English. I don’t mind bilingual staff, but it would be nice if at least 1 staff could speak good english. They call in patients randomly (not first come first serve), a $ 3 charge for debit card use, and long wait. The dr was wearing tore up ripped shoes. Just an observation since I’m not use to seeing dr.‘s look disheveled.
They try and push you to buy prescriptions through them by charging you more for the dr.‘s visit if you ask for a written prescription to take to your pharmacy. They overprescribe and overcharge for the medications. The doctor tried prescribing me 9 medications for cough/​cold symptoms then quoted me nearly $ 250 for them. When I said I only I only wanted an antibiotic, they said No. I have to buy everything the dr recommends or be charged an additional $ 20 for the visit. I took the prescription to the local pharmacy and turns out almost all of the prescriptions were just over the counter stuff including tylenol. I bought the meds for ²⁄₃ less than what the clinic wanted to charge. The meds did not help improve my condition at all so I was sick for another 5 days, probably because most were OTC. I finally went to my regular dr. for a second opinion and got new prescriptions. Within 1 dose of the new meds, I started feeling much better. I wasted over 3 hours at this clinic and several days in misery waiting for their weak meds to kick in for nothing. Can’t help but wonder if the clinic gave weak meds so you have to go back for a 2^nd visit and pay again.
The consult fee also does not include all the diagnostics, they are an extra fee. The other reviewers said the clinic seemed to prefer cash patients but I paid cash and definetly was not given good service. I imagine they prefer insurance patients since they can charge for each test, service, and medication without the client ever seeing/​questioning the bill. I wish i would have walked out after the 2 hr wait to be called in but they make you pay in advance, probably so you don’t leave before you are called. Never again.
Since I originally posted, the owner wrote a rude and unprofessional response to my honest feedback of their clinic. It’s always very telling when you post a response such as this one. No, the staff does not all speak English as she states. I asked some simple questions in English and they asked if I can ask in Spanish so they can respond. On the waiting time, I called ahead and asked to make an appt but was told they don’t take appts but the wait was 45 mins. They also have questionable practices such as not allowing you to select which medications to buy or get a copy of the medical notes, diagnosis, or dr.‘s home instructions. On the medical board website it states you are entitled to a copy of your own medical records and I’ve never had a pharmacy force me to fill every prescription on an order. lastly, no one mentioned or made fun of a dr.‘s bone disorder as noted by the owner’s response. An observation was noted on the appearance of the dr. ‘s ripped shoes because it did not give a professional or sanitary appearance, nor did the exam room with missing baseboards and nail holes. Too bad the owner doesn’t read the multiple reviews with similar complaints to address the issues and improve their business.

Update to my earlier review:
On Christmas Day, one week after I had wrote my review, they called me and let me know they found my coat. When I came in to pick it up the owner of the urgent care brought me in the back office to speak to me.
1. He assured me that they are not a racist office and have doctors of different ethnicities working there. Fine, they’re not racist I take it back.
2. He apologized for my wait but explained to me they meet with a hundred people a day some with appointments not to mention my insurance took time to get on the phone. I understand. I have worked in a medical office, things run over especially high volume places when they stack appointments. My main problem is when I called earlier in the day they told me they don’t take appointments (but they do apparently), and the fact they kept telling me it would be 15 minutes and I would have to keep coming up to them after 30 minutes wondering what is going on. The communication sucked, they definitely should train their front desk team better. And I can’t forget the attitude of the front desk administrator I talked to about my coat and how extremely rude she was to me.
He apologized and I accepted it although I wont be returning. He asked me to take down my review but I decided to post this update instead.
Side note: I have received one phone call and one very long uncomfortable text message in a week in a half after I had spoken in person to take down my review. It’s too much considering he is using my private information from my medical records for the purpose of taking down a Unilocal review.

Great place. I went in without an appointment for a cold and they sent 3 people to check me out and gave me meds without a hassle, and all for a reasonable fee. Great place, great doctor, very informative and friendly. I will not be going anywhere else from now on

Wow what can I say I was a nervous reck I went in to see the chiropractor I love the fact how he was real and was very supportive really easy to talk to he was sincere. I had an app at 345 and I didn’t wait long at all staff were very nice made me feel good. Positive dr office I also have taken my daughter here wow I live it im glad this place is here.

The receptionist was nice kind and gave excellent customer service and the doctor spoke true knowledge and powerful sincerely Danilo

I came here on a Saturday afternoon to looking for an x-​ray for my wrist. I wanted to see if the injury from my low-​side on my motorcycle fractured any bones, since my hand was swollen and felt like there was internal damage.
They gave me a form to fill out and I ended up waiting over an hour, watching people that came later than me enter into to be treated. I’m not sure if they were being racist or not, since all the other ethnicity were treated, while my name never was called. I guess their definition of urgent care meant you only get treated if you paid in cash (I had insurance) and if you were of a certain descent.
My hand was in pain and I could not wait any longer being neglected and went to a less ghetto urgent care facility. I will definitely refer people AWAY from this place.

Very happy with the quality of the care given at this facility. Friendly staff, knowledgeable Dr. s and nurses. I decided to make them my primary care physician.

This was by far the cheapest urgent care in OC that I could find, called about 5 places first. Walked in, no insurance because I was laid off a few months ago.
Extremely friendly and attentive staff at the front, I only waited maybe 20 min and was seen by both a nurse and a Dr practitioner.
She was friendly, forgot her name sorry! This was on ⁹⁄₂₉. She took extra time to make sure I had nothing else I wanted to discuss and prescribed what I needed, a two month #supply #theydontprescribeAnySleepypills
Thanks again for all your kindness and help, I will def be referring local friends here :-)
Laura

The receptionist was a complete as*****. The doctor also is an idiot. They don’t even know what kind of insurance they take. Called in advance to see if they accepted my insurance, told me I needed to go in for them to verify, I walk in, doesn’t even acknowledge me… Tell her I had spoken with her on the phone about my insurance if they do take it and if so how much would my co-​pay be. This rude receptionist grabs my insurance doesn’t even look at it for a mere 2 seconds and says no, we don’t take that. I told her if she can check with the doctor who is just as dumb, and he says I’m not sure but I don’t think we do. Why make me drive and waste my time to go there? If they are just going to look at my card, same information I could have given over the phone!!! They didn’t run my insurance, verify my coverage nothing. All she did was stare at my insurance card? Seriously, these people are idiots! I deal with Medicare/​Medicaid/​Commercial health insurance on a daily basis and never once do we stare at a patients card and tell them just by looking at the card, their services are not covered!!!

WORST VISIT BY FAR!!!
Usually don’t leave ratings but this one really had me outraged. first for the 3 hour wait since I signed in til the time I waited for the doctor to tell me he will prescribe me medicine. This visit could have easily been done in less then 20 mins. Throat infection or not no one should wait to see a doctor after 3 hours.
Then the icing to top it all off some ghetto tattooed doctor assistant came in to the room trying to upsell their medicine to me or else she would double the consultation price.
For all future patients keep your money and go else where.

I went in with no appointment and waited about 2 hours which is not bad since I had gone to Choc Hospital and waited a total of 7 hours and still hadnt been called! The doctor and Xray tech were extremely helpful and patient since my 1 year old was not in the mood to be touched! I had been taking my daughter the her pediatrician for about 1 month with the same nasty cough and was getting told over and over it was allergies and was giving me the same medicine! But at this urgent care they gave me different medicine which literally worked overnight!

I could not stand or walk after snowboarding with the kids ! SO I went on line to find an awesome therapist/​chiro that I had seen many times in the past at a different facility. I was THRILLED to have located him here at Advance. The drive is a bit much from Huntington, but well worth it to end up in his unmatched care .
Dr. Chris Sanchez is a true healer and a hec of a human being to top it off. I will be coming here with all my ortho issues to see him now and forever.

Recently, I grew a concern over my health and wondered: «when the last time I received a physical?» Who knows? Maybe I have type-​2 awesome or something serious like that. With that in mind, I searched for several clinics and stumbled upon this one. Upon entering the facility, I was greeted by the warm smiles from their staff. After filling out some forms, I seated myself. In about half-​hour, thanks to the scheduled appointment, an assistant directed me to a room to which then the doctor arrived to.
Turns out I didn’t have type-​2 awesome (sadly) and was doing well. Nevertheless, the visit was smooth. It helps having health insurance, and it also helps making appointments (and arriving on time).
The only negative thing I’ve to say is the chairs in the waiting room/​lobby. Kinda. out of place? Oh well. As Arnold Schwarzenegger would say: I’LL BE BACK! :)