Accent Awnings

I’ve been told the company has new ownership since our experience.
The fabric material we selected did well over time and beyond the warranty period – the thread material Accent used dissolved in the sun and we paid another vendor to have the awnings taken down and resewed with something equal to the fabric.
Of course first, we talked to Accent about our two orders/​problems (both of which failed after the warranty period) and they responded by offering a discount on our next order – had their guy out who gave us a price just a little bit more than everyone else. Here’s what we think – you can get a better quality job for less money with little effort.
The puzzle for us was the attitude of the salesperson who came out to look situation. We live in a gated community and are eager to help our friends find good services. Having our awnings fall apart isn’t good advertising for Accent. That didn’t seem to be a problem for the guy they sent out.

We purchased two awnings 3/​years ago and we love them. They have Sunbrella fabric in hundreds of colors and many different styles of shades and trim which made it a fun but timely project for me. I wasn’t planning to purchase the automatic wind guard or the push button open/​close. Thankfully my husband decided to buy them. We never have to worry about wind if we leave the awnings out. This is especially nice when we leave the house and can’t remember if we pulled them in like we had to with our old awnings. I love my awnings!
It doesn’t stop there. We just called and had them out to tune the awnings. The customer service before and after our purchase has been awesome. From the woman who runs the office to the salesmen to the workmen. All have been wonderful. I highly recommend Accent Awnings. (Although it ‘should’ be named ‘Awesome Awnings’!!).

Today, Accent Awnings came and replaced our shredded awning with a brand new one! Josh, Cory and Romero, the ACE team from Accent, replaced the awning in about an hour, and repaired an existing connection. They had to hand fabricate it, as the joint was an old one and no longer available. They went out to their truck, and customized a connection that otherwise would have been gerry-​rigged by someone else. In other words, they did it RIGHT! After readjusting the automatic roller, (it never shut correctly before), they made it, well, perfect. Awesome job, guys!

We had some shade awnings installed last May to aide in the cooling of the western side of our house… We noticed just recently that one little screw came out from the frame. We called and left a message over the weekend to have it fixed and got a call early Monday from Adam. He scheduled a crew to come by Tuesday. They were actually early and had the fix done in less than 5 mins!
Courteous crew, awesome service. Highly recommend.

The home I purchased had plantation shutters on the inside and it made the house feel dark and dreary when closed. They also took up a lot of space inside each room when they were opened. After much investigation I found the motorized solar shades from Accent Awnings to be the perfect and reasonably-​priced solution. They made the shade installations look like they were part of the windows. They blend in perfectly. The solar screens work beautifully and give my house an open and airy feeling even when they are lowered. The installation team was very professional and exceeded my expectations in the way they setup the system and cleaned up after themselves. The one very minor problem I had post-​installation was handled with equal professionalism. Whatever your need (awnings, shades, etc.) this company will handle it in a terrific manner.

Accent Awning is the «best» awning company in California. We just had two motor operated shades put on two windows. They are awesome! We have used this company for years. We have 4 motor operated shades and have never had a problem. Their installers are outstanding. Look no further for the best. You’ve found it.

Was led to this company by a coupon in a home improvement magazine that featured photos of drop-​down roller exterior shades that you could electronically open and close from the inside. This is exactly what we were looking for given our excessively bright living room and master bedroom and our wanting to avoid curtains that would be vulnerable to play by our little ones and tarnish the clean look of our new exterior doors. Upon further research, I was also drawn by an illustration of how, as opposed to curtains which create a mini-​greenhouse effect between it and the glass doors/​windows, these exterior shades block most of the heat from entering in the first place, by blocking direct sunlight (if you go with the opaque shades like we did, which block out I think ~98% of UV).
Great customer service. We didn’t get to shop around much, because I couldn’t find anyone else in the area that offered the same product til after we had already placed our order. The guy who measured very nice and informative, but I was a little disappointed in the end that he didn’t account for the exterior doorknobs of our outward swinging french doors. The shades roll down on guidewires, and when our doors are fully opened, the knobs hit the guidewires on both sides, which will inevitably loosen them over time. They couldn’t offer a clear solution to the problem. So we just have to be careful not to swing the doors wide open.
Installation went smoothly and relatively swiftly. They were even able to maneuver around our grand piano to install the switch above an existing switch without having us having to move the piano.
There was some confusion over payment as the worker had me pay a lower than expected remaining balance by check. The following day I was called and notified that it was an error and was politely asked to pay the remaining amount after an apology. I should have asked for a discount given the inconvenience heh, but it wasn’t a big deal as i was able to get extra points on my credit card.
Despite the 20% discount with the coupon, my impression was that I could’ve found a better price elsewhere if I looked harder, but what do you expect with custom shades. Overall we are satisfied with the product. Our two shades operate smoothly and do their job of keeping our home cooler and giving us added privacy. They’re pretty cool I must say and impress some of our visitors hehe. Those on a tight budget, however, may not find it worth the price and would just go with curtains or blinds.

Outstanding customer service from start to finish. Every member of the Accent Awnings Team from sales to manufacturing to installation provided first class service. The custom awning products they manufactured and installed at our home are «only perfect!» Thank you.

We love our awning that we have had for more than 3 years. This company has provided the most superior customer service on so many levels. I can’t recommend them enough due to their commitment to the product and to customers needs being met. KUDOS Accent Awnings. I am already planning for my next awning when we move to a new house next year. We live in our backyard (summer and winter) since we have had this awning and I also believe the claim that we used less AC due to the shade it provides to our grand room. THANK YOU THANK YOU THANK YOU

When the awning in the back of my house was damaged by high winds, I contacted Robert at Accent Awnings to enlist his help. After explaining what was wrong, (the 4 brackets holding the awning were bent) and sending pictures, Robert came up with a solution as well as a quote. The quote was fair and the solution called for beefed up brackets and an additional two brackets. His crew arrived on time, were very efficient and got the job done in no time. They even noticed the electrical box was in the way and installed a smaller one without increasing their fee. I was very pleased with the quality of their work. After they left, I realized that only 4 brackets had been installed, not the 6 that I paid for. I contacted Robert who immediately apologized for the mishaps and we schedule time to send the crew back to finish the job. He also did not deposit my check until the work was completed to my satisfaction. I thought this was very a classy thing to do.
I gave them 5 stars because I like the way they handled their mistake and that shows to me that they care about their customers. I have been in business long enough to know that mistake happen everywhere and how a company react to a mistake shows what they are made of.
Great job Robert, I could not be happier with the quality of your work and the caliber of your team.
I definitively will recommend your company and will be a customer for life.

I would highly recommend this company. They built a custom awning to cover our service bar and give shade to our kitchen in our backyard. They had to make modifications, it wasn’t easy and it came out perfect. The salesman was professional and the installers did a great job they even asked if we had any touch up paint and did touch up paint for me, they didn’t have too. Again, I would highly recommend this company.

Accent Awnings installed a drop down shade for my family room a month ago. We chose a black out shade with a remote-​controlled motor.
The salesperson, Eddie, was professional and knowledgeable. He came to my house and measured it and didn’t pressure me to buy anything more at all. I was so pleased with the drop shade after it was installed that I ordered two more drop shades for my outdoor living room area. The turnaround time is about 4 weeks but it’s worth it.

Accent Awnings installed their custom-​made awning in front of a window on the west side of our house. Sunsets have been problematic for this window. We chose a 90% filtering black screen for outside installation, with a remote-​controlled motor for easy operation.
The sales experience was excellent, with knowledgeable advice provided, with no sales pressure. The salesman came to the house and measured. The installers did a perfect job, and we’ve been very pleased with the entire experience.
We are pleased to recommend Accent Awnings to others.

I have been a long time customer of Accent Awnings, their product quality has been always exceptional, the sales department have always helped me to choose the best colors on their long list of products, colors and type of fabrics. I love how they always try to accommodate my budget on a great quality product. I had been on their shop, and show room, and everything has been made with such a care. If you are looking for an outstanding window shade products, this is the best place, their warranty and their labels prove their quality. I have known of places who offer you a Sunbrella fabric and they ended up giving you the cheapest fabric or a cheap hardware! Thanks to Accent Awnings for all these years a great service, and best quality!!!

We have had the awning for over a year. We like it very much. The electrical motor makes it is so convenient to operate without leaving the house. The guides prevent it from flapping against the window when the wind blows. In the winter we keep it completely rolled up to keep it clean. The installation was very professional and quick. We recommend this awning.

Accent Awnings installed my awning at the entrance of my restaurant 12 years ago and did a excellent job. The only mishap that happened was that they accidently broke the gas line while installing, But they did pay the gas company bill that was charged to me. 12 years later I called then to install a replacement awning. The company employee that came out gave me a great quote and went over with me what i had to remove prior to them removing the old awning. All he told me was that we had to remove the light fixture NOTHING more. Today I recieve a call from Mike telling me that we have to remove the gas pipe and ALL attached fixtures. I told him that the employee that they sent out NEVER told me that and if he did I would certainly have asked who I would get to do that work, since the first time they came out they did all that work. Mikes response back to me was that you signed a contract that states I am responsible for all removal of structual items that attach to the awning. I read the contract Mike and where I signed the structual removal doen not exist in the contract i signed with you! Raising your voice to me and then telling me if I dont like it you can get your deposit back, So professional Mike! I would NEVER reckomend this company again. Over the past 12 years I cannot tell you how many times you were recommended to other business who commented on the quality of the fabric and the beautiful awning it was. Thanks Mike for taking such good care of a returning client. I cancelled the order and I am meeting one of their competitors Monday mourning. SHAME on you Mike and Accent Awnings for treating a returning client in such a way. SHAMEFUL!

Great service and very helpful with style and color. I would definitely use Accent Awnings again! If you want a quality job done by honest professionals, use Accent Awnings — they won’t disappoint you!

We lived in our home for 7 years before deciding to get a retractable awning. Our Home Owner’s Association required samples & literature prior to approving the first awning in our neighborhood. We called around for pricing and discovered most companies wouldn’t provide brochures, fabric samples or a copy of the written warranty without having a deposit. We called Accent Awnings and they provided us with two labeled fabric samples, two hardware samples, two sets of brochures and all the hardware and fabric warranties. Once the awning was approved by the HOA, we called Accent Awnings to schedule an estimate. Eddy, our sales person, was on time and wrote a clear estimate with all the costs detailed for our review. We got another estimate, which was less a little expensive, but it was obvious the company was a one-​man show and not who we wanted standing behind the product warranty. The awning was delivered and installed without any issues. The guys who did the work were experienced professionals and completed everything in about 2 ½ hours. They cleaned up after themselves and gave us our paid receipt, another copy of the warranty and told us to call the office if we had any questions after they left. We’ve been very pleased with the end product ever since. I wish more companies were this easy and delightful to do business with.

Our retractable awning cover finally ripped. Called the original installer for a replacement. Put on hold, promised call backs, excuses when they did not. Promised to mail a brochure of awning fabric samples. To date, the materials still have not been received.
ACCENT AWNINGS TO THE RESCUE! Sent out a rep within days of my call. Ordered my fabric (perfect compliment to our house colors) and had it installed in less time than estimated. Rep and office were friendly and easy to work with. Installers were friendly, fast, and knew exactly what they are doing. I would definitely recommend this company!