Hhgregg

So being a customer since the day it opened and purchased well over 15k worth of products from them this last experience made us walk out and close our account after 8 years.
They do all the «nickel and dime» sale tactics, bait and switch etc etc. Very disappointing since we never had a issue.
This isn’t the HHGREGG from the past. Something changed drastically. Look at their BBB reviews, consumer reports review, Social Media reviews. It’s brutal.

HHGregg is a good clean quality store whos trying to do their best. I see no issues which cant be worked out with communication.

Do not ever buy from hhgregg! We ordered a new dish washer and the installation people didn’t even install it correctly! Long story short, the guys refused to come back out and re-​do the horrible installation job. Once they finally came out, i had to take a day off of work. Finally they came out and said that the door to the dish washer is broken and they will have to come out next weekend a get us a new dishwasher! I hate hhgregg!

Never sign anything without reading this paperwork at the rac. Center in this building with hhgreg. Read
Everything first. Very important.
You must pay off with in 3. Months. Or you get burned and you end up paying things for 1 or 2 years. So be careful. I am done with rac
Center in hhgreg. They are horrible people to deal with. I am done with them. So be warned. They will win and you will loose.

Thank you Jacob for going way out of the box and helping us resolve what we thought was an impossible problem!
You are amazing and we are so grateful!

I would never shop here again– they — salesman said if the delivery guys leave a mess or did do a great job we will take care of it–
2. We purchased a dining room set — chair had a spot on it– unexceptionable– delivery man took a picture. # 1 mistake — they called once. they would send a man and never heard another word. I just had my fill of it. Best Buy has got all my business now.

HH Gregg does not honor its extended warranties and does not care about customer complaints.
We purchased a Whirlpool Refrigerator with a 5 YR Premium Service Plan for an additional $ 129.99 from HH Gregg back in 2012. When we found that we had a water leak with the refrigerator we called HH Gregg’s warranty service. They found a cracked evaporator pan and denied payment, stating that the $ 248.51 would be out of our pockets. We reluctantly paid the charge and had the repairman repair the refrigerator.
We sent an executive complaint via Certified Mail to Dennis May, the CEO and President of the company. They received our letter on Nov. 25, 2015. We then received a phone call from Ashley Anthony at the home office on December 3, 2015 agreeing to reimburse us in full but that the check would not be issued until the end of December. December 31 came and went but no check was received. My follow up calls to Ms Anthony’s voice mail on Jan 8 and Jan 13 were not returned. I then called her supervisor, Diane Moore’s voice mail on Jan 14 and again my phone call went unreturned. Finally, on Jan. 15, 2016 I called the «Executive Desk’ asking for a phone call from CEO Dennis May. It was not returned.
In frustration, I am submitting a complaint to the Florida State Attorney General’s Office.

My wife and I bought a Bosch Dishwasher from Hhgregg. It has never really worked well, about 4 months after it was installed it would not turn on.
Hhgregg said to call Bosch, called Bosch and get three service tech numbers.
I called the first one, he said he was too busy but said that he knew what the problem was with the power. The inside of the electrical box is burnt out, said he sees it all the time. Bad
design he said.
Sure enough that was the problem. Can’t believe it didn’t start a fire.
Well, now my wife will not run the Dishwasher if we are leaving the house.
Now, two days ago I notice that the chrome trim on the handle of the washer is cracked
in two places and about to fall off.
I personally went to the store that I purchased this unit from and spoke to a salesperson about wanting to return the unit «not for refund» and pick an upgraded model.
He explained that it could not be done on store level, that I would have to speak to the
corporate office.
Called corporate office, on hold for 43 mins before I was able to speak to a person. Explained what I would like to happen and of course this person could not make that decision either. I would have to speak to a Supervisor. She took my number and said a Supervisor would call me.
Two days later the Supervisor calls me, I explain for the third time what I would like to happen and the person tells me that I need to contact Bosch about any warranty issues. I explain that
I’m not happy with the product that I purchased from Hhgregg and would like to re-​select to a better unit. She again tells me that they can’t do that.
I then asked to speak to someone above her and she explains to me that she does not have
a Supervisor above her. I find it hard to believe that I got the CEO, CFO to call me on a Saturday at 12:00 just to tell me that they can’t help me!
She explained if I wanted to contact someone else that I could email Hhgregg corporate or send a letter by US post office. I asked for her name and she would only give me her first name. I will not disclose as it would not do any good.
I did not buy this from Bosch, I paid Hhgregg good money and expect them to resolve this issue. Will update as things progress.
Michael

They are terrible, awful, horrible. I was with my girlfriend and we were the only 2 customers in the entire store. There were 6 or 7 sales agents. One helped us. we walked to the check out kiosk. we had a question that he couldn’t answer.
Every single salesman in that store was at that kiosk playing around. we stood there like dummies for minutes while everyone ignored us. When I finally said, «Hey, Customer needs assistance,» the manager or asst manager put his hand up in our faces and shushed us.
I will never go back to this store, every again. I advise everyone to stay away.

Shirley, I don’t know if you work there or something but that is the worst service I have ever seen!!! I have never been shushed by a worker before! How rude! Then I had to wait while no one helped. I complained and Mike P told me FUC. Unprofessional. Take your money elsewhere!!!

Their customer service is absolutely unbelievably bad. Replaced 4 doors on a very expensive refrigerator. Refused return on what was obviously defective product

The sales staff are professional, friendly and are willing to help you anyway they can. The store is huge and very clean.
Besides electronics, they offer appliances and furniture.
Their location is very accessible. They are located on Rhinehart Road in Sanford, very close to the Cheddars Restaurant.

Currently, a fan. They saved me a bunch of money on large purchases. Then went back for a small purchase and while they price matched they did not beat the competition like they claimed. Very happy with everything purchased so far. A great alternative to Best Buy right up the road for similar equipment.