EDGE Utah

I called and signed up with these guys to help with the vole problem I had outside. They came right away and seemed on top of it the first time. But, the voles didn’t go away. I had to repeatedly call them to come back to fix the problem. I had also requested removal of some pocket gophers. After four calls, they still hadn’t even set any traps! Finally a trap was set and I was told someone would come back a week later to check them. Well, five weeks later they still haven’t returned. I called to cancel today and now they are telling me I still have 7 more pest control treatments on my contract. Sorry– I have a real problem paying them when the work isn’t being done to my satisfaction. Guess it’s time for the lawyer husband to get involved. Boo.

I should have researched this company before letting the salesman talk me into a contract. However, like other reviewers, when I was leery to sign the contract, he assured me that the company would want to keep me happy and let me cancel if the service was not as expected. I used 6 of my 9 services, enough to give the company a fair shake, since they said at first more insects would appear because of the spray. A year later, I have had more of an insect problem than I have ever had… Surprise! the customer service «supervisor» — a twenty something year old, only argued with me and basically called me a liar. They will NOT let you cancel service. They will NOT give you effective service. This company has no integrity. Buyer Beware.

Unfortunately I too signed up for their service. What a mistake. The first guy that came to spray was spraying the inside of our house and our daughter caught him looking in her nightstand drawers. One of the drawers was where she put her money. We caught him in time and nothing was missing. Why would someone do that. I showed him the door and of course he denied it.
Then they come when you are not home and they give you very little notice. I have no way of knowing if they really came or if they did come did they do the job they are paid to do. They are coming again in December. We will probably have snow on the ground, yet they will still spray for bugs that are dormant. But hey, it’s not wether the customer needs the service or not, its that Edge needs your $ 179. That’s all that matters to these guys. By the way, don’t ever give them your credit card.
Their service is incredibly expensive when compared to their competitors. However, i signed a contract and I will honor it as much as I don’t want to. I can tell you this, I will never, ever use Edge again and I have made it known to all our neighbors and our friends how these guys do business, and now I am letting you know. Quite honestly, they are a joke. Soon to be ex-​customer, hopefully!

Had them come out and the tech couldn’t do the job himself (move my dryer), so I had to get a neighbor to help because I didn’t want to wait 2 hours for another tech to be able to come help (because I left work for the service call and had to go back to work after). I also had the appointment set for 1pm during my lunch break, but the tech ended up coming at 4pm (he did call and tell me he would be late, but still messed up my entire work day). Before the tech even came though, got a call from their office wanting payment before the guy even came, I said I wouldn’t pay until after the service was completed. After the service, the office called again and I paid by phone. 6 months later I started receiving letters and calls stating that I never paid, the ended up losing all my payment info. Horrible company, so disorganized, really expensive even when you end up doing half the work because the tech is incapable.

So we just moved to the neighborhood and within a couple of days had a sales guy show up to our door about this company. Our house was torn apart (due to the move) but he didn’t seem to want to leave. He was a nice guy, this review isn’t towards him, but the business. The salesman talked my husband into it, and with it being (on the cheap end) $ 400 per year I thought I might be proven wrong and this might be a good experience. We got the exterior of our home taken care of the next morning, (you’ll receive an extra star for that) but the appointment with trying to get them back here to do the interior has been an absolute joke! They never showed up the day I had them scheduled for, I called customer service and was told they would call 30 minutes prior and they don’t usually do services after 5:30pm. I stayed home the entire day waiting for them to show up and finally left to do some errands after 5. I work and have 3 kids. I don’t have time to just sit around and wait for slow as* service! I got home later that evening and find they did finally show up and put a notice on my door that they were there after 8pm and no one was home. What do you expect? I waited all freaking day for you and it was the weekend) and even if I were to have been home I would have been putting kids to bed.
I called customer service multiple times to get another appointment and they gave me a 4 hour time window for when they would show up. Guess what? They never showed up or even called! I have to leave my house again this evening so I guess if they show up they are going to miss me, AGAIN!
I WILL NOT be using these guys again.

The sales guy for these guys showed up tonight just before nine. Of course it woke up all the kids. Please do not give them any business.

STAY AWAY FROM THIS COMPANY! THEY ARE DECIETFUL AND NOT HONEST! I signed up because I was told that I could cancel at anytime. I called yesterday to cancel because I want bees in my yard to pollenate the flowers I also wanted to cancel because I hate the element of surprise and they show up WHENEVER they want and call me to tell me they are on their way… ON THEIR WAY THERE! I hate that because it doesn’t give me enough time to get money ready or prepare my finances for the service. The straw that broke the camel’s back was that they told me that I signed up for 2 YEARS!!! and that there was nothing that they could do about it because I signed a contract for 2 years, BUT I WAS TOLD THAT I COULD CANCEL AT ANYTIME BY THE SALES MAN AT MY DOOR! Don’t trust this company!

I love edge! Okay we live between a field and golf course so when it comes to voles and bugs and Mosquitos we had plenty to spare. We signed up with edge for their call us whenever you see any activity policy and boy have we used it and without fail they are available when we need them and best part. We don’t always have to be home:) unless you get a indoor treatment. And we have pets and their product is pet friendly !! Love them!

I recommend avoiding these guys. They are great sales people, using the best «summer sales» techniques to get you to sign up. After my wife reluctantly signed the contract she reminded me that our previous Plain Jane provider, while not driving the latest fancy van, was ¹⁄₃ the price. Talk about buyer’s remorse! Unfortunately, the sales guy told me one thing before I had to leave, letting my wife finish the paperwork. When I returned a couple of hours later, I found the contract included exactly what I’d told him I didn’t want — a long-​term plan! I called the guy right away and had him come back to the house where he denied and obfuscated some more before I to decided I didn’t want to get into a «he said, she said» argument. Interestingly, the guy that did our application for Edge came to the door asking for a signature on the invoice after spraying the outside of the house — I had to remind him that he’d forgotten to spray the inside of the house! He obviously missed some stuff outside too! Since they treated our yard about 7 weeks ago, we’ve had more spiders than at any other time in the past 11 years we’ve lived here. When you call for a follow up service, get ready to be put on hold! These guys look pretty and have all the latest and greatest stuff, but they are pricy and scammy!

We had a problem with Ants at our house. I called Edge and they came in, sprayed and within a day all Ants were gone. They came back for a follow up service about a month later and sprayed again to prevent any larvae that might come back. While they were at our home, they checked for other potential problems and knocked down a few Paper Wasps nests.
Edge was professional, prompt in their visits, and VERY effective! I highly recommend!

The salesman who came to our door was super nice, and told us how much we would be charged, but that was a lot different than what we were actually charged. When we called and tried to talk to someone at the company all they could tell us was the salesman must have informed us incorrectly. After our first spray, we still had ants all over our driveway, and spiders in our house.

Initially Edge did the work as promised and it did help with the critters (voles) trying to destroy our lawn. But after a couple months we noticed them starting to come back and since we had a several month contract we were obligated to pay them through the whole term, which of course we did, but I was already suspicious and we complained but were assured the work was getting done.
These guys put a statement of the work done on your front door after each visit, but while some people might be easily fooled a lack of foot prints to traps in snow and even empty traps on the days it was done were a bit of a give away.
Being an engineer and a manager of people — this got me to thinking, how could the company prove it got done. Well once upon a time there was a thing called trust and that if a customer says it isn’t getting done someone would manually verify. And then it clicked — they must trust these guys with GPS based check ins at locations so they don’t have to do that. It can’t prove the work, but it can prove the van at least arrived somewhere and thus that was the limit of the companies due diligence.
And then I got real lucky — due to a sudden emergency I had to work from home one day, and it just so happened to be the day that Edge came to do their «work». I heard a truck pull up in front of our house, saw it was them and thought «ah ha» and decided to watch what they really did, or more importantly didn’t.
And sure enough, even in the snow the guy leaves the truck, walks up to our front door, leaves the paperwork of work done that day and goes back to his vehicle. At this point I still gave benefit of the doubt. But two minutes later off he drives.
With that proof we called and cancelled the service. Interestingly, they did say after a little coaxing they had GPS on the trucks so they could check the drivers go to locations — but sadly it seems they rely on that position check in as proof and it overrides what a customer actually has seen. Obviously they can’t see what the employee did while there. Oops.
As a technology professional who has worked in mission critical industries and automation, I could go into a rant of how that is a failure of social engineering, man machine interface and an over reliance on technology which takes the human element out of the checks and balances.
Is Edge overall a bad company or was this one bad employee? Who knows, regardless, a company with poor culture and customer focus like that deserves no ones business.
All I do know is, we now use a company where the people do the work and the problem is fixed.