Monterey Bay Restaurant Equipment

I wish there’s an option to give below one star. Please DO NOT buy equipment from this place. DO NOT trust them about the warranty because it is practically useless… we bought brand new commercial freezer with 3 year warranty. A year later, we started having issues with the freezer and asked someone to come out and take a look. We’ve gone to the store personally to request and made 8 phone calls, after 3 weeks they still haven’t come out to take a look at it. Now, I need to call someone else and fix it at our own cost and not get covered by warranty. The worst business ever. I don’t leave reviews online (this is my very first one), but this business is so bad and I felt I should let others know about it. Hope others don’t have to encounter this problem.

Never again will go into this place. I am a commercial landlord with food tenants, plus I like to cook, so I spend a fair amount of time in these types of places. I visited the Santa Cruz location several times, without being particularly noticed by the (one) indifferent sales clerk. We were having a custom pantry installation on Thanksgiving weekend and we decided at the last minute that we wanted two metal shelves to build into the unit, and so we phoned the Santa Cruz store asking for availability. They told me that their larger store in Seaside had the shelves in stock and I jumped in my truck and drove three hours round trip in holiday traffic. Upon my arrival, the head troll (you will understand if you go there!) charged my credit card, and then brought me one rusty used piece of junk, and and another new shelf that had been bent in some sort of accident. Of course, we couldn’t use them, and they refused to refund the fraudulent transaction. Do yourself a favor and steer clear of these jokers!

Terrible work and rude owner. I had them do a job and they did a horrible job they must still be learning how to weld. Bill the owners word means nothing he lies and won’t stand by his middle school quality work. They told me they would be down here at 7:30 to fix some of there many mistakes on my counter they built, after several phone calls bill just picks up to say stop calling me your like a clinging girlfriend and hangs up. Don’t waste your money on these people!!!

Simply horrible… I work as a student advisor at a non profit alternative education program in Salinas. My leadership students raised money for Dorothy’s Place and have been looking forward to making their donation to help the homeless. Dorothy’s Place told us they needed a rolling «chef’s table» to use in their kitchen. After consulting with a local executive chef friend — he suggested looking in San Jose (at Dong Vinh Restaurant Supply) because Monterey Restaurant Supply (although closer in proximity) was «a ripoff, the worst business ever, and just terrible.» Due to scheduling constraints, our group was unable to consider shopping in San Jose, so I called Monterey Restaurant Supply to inquire about their tables. From the moment my call was answered, the man on the other line was extremely rude. I have never experienced such horrible customer service right off the bat. He was condescending, even after I told him that we hoped to buy a $ 400 table from his company. After a minute or two of conversation, he explained that he was with a customer and if I could hold, to which I said yes. Once he came back on the line, the rudeness continued and got even worse. He said he didn’t have time for my questions, and could he call me back later. I said ok and as soon as I gave him my number, he hung up on me immediately. (!??) Over an hour later, I received a call back from a different person (who left a voicemail). I was shocked and in disbelief to be treated this way as a potential customer, calling on behalf of students wanting to help their community. I will never shop here, and I encourage my friends and family to do the same. I would advise against supporting this company in any way.

I am a superintendent for a construction company and we hired MBRE to provide the kitchen equipment, Install it and modify a counter top (stainless) the modification was poorly performed and they are missing equipment. Even though we paid for equipment upfront he is missing some and will not return e-​mails or phone calls. Looks like we might have to take him to court and get another company to finish his scope of work.

I went to this store just browsing. After one of the employees asked if he could help me I asked him if the ever had used walk in coolers without the refrigeration portion. He gave same smart remark then asked what size. I told him the size, he gave me a price. I asked him is that new or used. He laughed and said that it would be ignorant to think that was a new price. Judging by the quality of used equipment sitting in the warehouse. I was surprised at the price, but not as much as his oddball demeanor. I would not recommend this place if you have any questions.

No star for them.
Beware!!! Owner likes snakes.unprofessional.
Liar, cheater, rude…
Dont ever go there.
I will tell all my friends about them.
Again!!! Beware!!!
Dont go!!!

Good family owner store. Always friendly over the phone and have been shopping her since I was a kid and we shopped for my parents house. Now I shop for my own needs and my employers needs!
They always have what I want, and even though they are pricy it is all relative in the cooking world — you get what you pay for. I would rather spend money here than any chain in the area and even other home owned places because the value is better :)
I really enjoy how they have commercial and home equipment from coffee percolators and cotton candy machines to cutting boards and decorative dishes.

I love it! It was PACKED with mid-​grade restaurant supplies and lots of regular kitchen items for home. I had to take 3 – 4 passes to see it all there was so much. I wanted a pretty glass bottle and a liquor pourer for dish soap. They had that and more.
Kid high-​chairs for restaurants, large volume storage containers, my Vitamix blender, they have it all. Oven mits, spoons, white plates of every sort, chef clothing, salt and pepper shakers, cutie stuff and even coolers and gas ranges.
Ok, I am not sure what took me so long to go here.
The man behind the counter was nice and friendly, location was easy to get to off Canyon Del Rey or the first Del Monte exit.
May not be for everyone but suited me very well. I uploaded a bunch of photos of the warehouse.

After a year of waiting for a fountain purchased. I was tired of being told to keep waiting. The guy is scumbag who looks like a down syndrome carnie, and the girls that work for him are something out of «Meth Weekly». All kidding aside the owner is very disrespectful, and he is a schemer at best. My supervisor asked to see our purchase order holding the receipt in her hand, and he gave it to her. It was a fax cover sheet with writing and numbers on it. We could take him to small claims court, but why waste our time on that. If it comes in 10 days great, and if it doesn’t well l learned my lesson doing business with this waste of life. This place should not be in business, and I intend to contact the better business bureau. NO STARS!!! Pat your self on the back for reading this review, because I just saved your money and time.

I really love cooking gadgets, so I had to check this store out. It’s tucked away in Sand City (not Seaside) which was a fun adventure for someone who’s just never ventured back into that industrial area.
The positive points were the huge size of the store, and the variety of goods. What I didn’t like was how narrow and dark the aisles are. Also the products are very dusty — I came away with black hands after my visit (yuck)! Finally many of the items I looked at had no price tags or if they had tags, they were completely illegible and faded.
I ended up getting a few tools and a pan — the prices didn’t seem to be any cheaper really than at the kitchen store in Gilroy. But this is closer, and I think I’d go back if I needed a gadget.

as soon as i walked in the first thing i noticed was the smell of burnig plastic? hmm. anyways the warehouse was huge! tons of stuff. the only thing i dont like is the return policy. no cash or credit card returns. only store credit. that may be the deal breaker.

Too bad minus stars aren’t available.
Yes, they have a great selection of items for the home cook, but for professionals, they aren’t the place to go.
Unprofessional, manipulative, overall not a place for a restaurant owner to buy equipment. Though not as convenient, go to San Jose or the East Bay instead.
Beware!

Amazed at how big this warehouse is and loved that is packed with culinary goodies. Want a Bottle Stopper to keep the bubbles as tight as possible in your Champagne? They have different colors… I got hot pink, purple and green. Why not? Althoug to be honest I’ve never used a bottle stopper since I end up drinking one or 2 or 3. Loking for something cute to put in your sink, I’m talking like a drain stopper like device… they have a swirly rack full of them with fun designs, like cherrys… no joke, never seen anything like it. They have some Asian plates which would be great if you are throwing your own Japanese themed dinner «Tokyo Nights», «Kyoto Flare», «Hungry Geishas», «Raw Roppongi». Random I know… but those ideas just came to my head. I love throwing dinner parties.
Great to find a gift for somebody that has everything or is into cooking. Hint Hint someone… anyone… They have everything in this place! Go check them out!
My friend found a killer pepper grinder here for a good deal and told me to check it out a while back. Glad I did!

Especially during the holidays, Monterey Bay Restaurant Equipment is the best place to buy that cook in your family a new toy.
This place brings me to that kid-​in-​a-​candy-​store state very easily. The front of the store is stocked mostly with items for the home cook. I’ve noticed a huge discount on Kitchen Aid attachments, as compared to William Sonoma and Sur La Table. Other little tools seem not to cost an arm and a leg, like at the two aforementioned establishments. For example, should a wooden spoon cost 5 bucks? No it shouldn’t. I got my mom a food scale here, for baking, that was like half of what the same one costs from the mall rip-​off specialists.
Further beyond, the snazzy gadgets and such, they have their commercial equipment. Pretty pricey, if you don’t get their industry discount. I was pretty upset to see little ramekins for like 8 bucks each. Ridiculous. That discount would have to be like 75% for me to purchase from them.
They also have Hobarts in all shapes and sizes, as well as everything else you could need to outfit a commercial kitchen. I think they sell used equipment there too.
I’m from San Jose, and I’ll tell you, I’d rather drive here than go to the mall to buy Christmas gifts FOR SURE. Not only is it cheaper, it’s a hell of a lot easier.