Designer Studio

Lots of designer brands but I’d rather go to Neiman Marcus (Last Call), which is located in the same vicinity. This store started stocking TOMS shoes now & they have a pretty good variety (although, don’t expect them to be on sale).
I bought 3 purses from this store but when I got home, I noticed that the stupid security tags were still on all 3 bags. Correct me if I’m wrong, but the cashier is in charge of 2 things: collecting payment & checking your items (for any random items inside pockets, make sure your shoes are both the same size, etc.) & so I was very surprised to find that all 3 tags were still on them. Another surprising thing is that I was able to waltz out of the store with the tags on without setting off any alarm. Weird, right?
A bit annoyed at this, I recently came back to get them taken off & felt like since I had gone almost a month without feeling the urge to use those purses, I returned 2 of them. Unfortunately, the return policy is terrible. NO REFUNDS EVER. Only exchange/​store credit –_​–
So now I have a ton of store credit & the manager (?) was nice enough to give me like six 15% off coupons for the inconvenience. That was a nice gesture.
Overall, I like this store & would still come back & check it out because they have quality products but I had to take 2 stars off for the refund policy & the carelessness.
UPDATE AS OF 08÷27÷11:
I just HAD to add an update to this review because of my latest experience here. I wanted to use up some of my store credit from my last visit where I returned 2 purses.
There was a sale on shoes so I casually asked if there was a sale on TOMS. I was told by a taken aback employee that they cannot be on sale since that company already donates a pair to a child in need. Well it just so happens that I am a shopaholic and I bought multiple pairs of TOMS shoes 2 yrs ago from their warehouse in LA for half the price… and they STILL donated a pair to children in need. I don’t like being spoken to with such a borderline rude tone. I wasn’t born yesterday. Lol. I’m not docking a star for that though.
I’m docking the original 3 stars I gave them to 2 stars because of the checkout process. They don’t have gift cards (to my knowledge). My store credit was in the form of a slip of paper with a signature and amount on it. 2 employees were trying to subtract the credit off of the paper and credit me with the leftover amount. After 15 minutes of fumbling around, I was given my remaining balance. As i put it away and reached for my purchases, I found that they were not ready yet.
By this time it had taken close to 20 minutes for checkout. I asked if I should just come back to pick them up, feeling a little irritated considering I already got my credit and my items were sitting right on the counter. The employee said that it would only take a moment longer. I waited. 2 minutes later, she said I should come back. She would not give me my purchases even though I was already given my remaining balance. Their computer/​technical issues should not cause me to wait 20 minutes for them to sort it out.
I came back an hr later and got my things. After I finish the remainder of my store credit, I don’t think I will ever come back.
One word explains this store: INCONVENIENT. I’d rather head over to Last Call for designer labels…

great store! i went in here looking for uggs, and they didn’t carry any black ones in a size 6. you’d think that most sales people wouldn’t suggest you get kids’ sizes, but ours did. because of this, my sister and i both got a pair because they’re $ 30 cheaper than adult sizes. they’re exactly the same, too. the workers are very nice, and helpful. it doesn’t get crazy busy like gap or banana republic, but it’s got some decent traffic in there. i’m not into ed hardy, but if you are, this is the store to go to just for the employees. they’re awesome!