Yellow Cab

Made me late for work and couldn’t even find the pick up address I specifically gave them 3 times. Will not use this cab service again.

I called to give them a set time I needed to get picked up, told them my address and everything and they had to call me back ten minutes later to get all that information again. I didn’t mind whatsoever until the cab driver picked me up. THEY WILL DO ANYTHING TO GET THE MOST MONEY OUT OF YOU. I needed to be at work early but he took the longest way he could. On top of that, I purchased a $ 5 for $ 10 here on Unilocal and I tried to use it on my fare. They basically told me that I couldn’t use it and that it was only good for airport runs although NOWHERE on the voucher description did it say that. ON TOP OF THAT they had the audacity to try and charge me more because they kept running the meter while I was trying to use my voucher. DO NOT GO WITH THIS CAB COMPANY! Don’t make the same mistake I did.

Didn’t drive with them but not sure I would ever use them seeing how one of their drivers was driving extremely erratic yesterday morning on 580 in Livermore at the Isabel 84 exit. Please remind your drivers to be considerate to others on the road and that the exit only lane is just that not a cut you off to pass 2 cars slam on the brakes to cut back over.

Horrible service. Called the day before my flight and Booked the cab. Didn’t get my cab on time and when called to send me a new cab, they took about an hour to send my cab. Missed my plane. Will not recommend this service to any one

Very helpful and pleasant even when I had to cancel a cab because something was taking longer than expected. They were quite reliable and showed up on time, which was crucial because I was trying to get to a doctor’s appointment last-​minute and was really ill so I did not need any additional complications. Definitely recommend.

The driver showed up on time, I was running late to get to the Bart station, but he got me at the station at a perfect time. didn’t miss the train!

Do not use this company!!! I recently used yellow cab and had the absolute worst experience with them. At first they were accommodating, promising me a cab in 20 minutes. After 32 minutes passed I called back respectfully inquiring what ETA for my cab was. I was then told by the dispatcher that it had only been 14 minutes since I called. (incorrect). She then proceeded to give me attitude and raise her voice at me. Then the actual cab driver called me to inform me that he will be sending a different driver which would take an extra 35 minutes. He hung up on me as I was questioning why so I called the dispatch again. She then yelled at me telling me never to call again. Bottom line I had horrible service and will NEVER use them again.

This company was fantastic. I want to start by thanking Sam and Rocky for turning a horrible day into a perfect ending. Sam answered the phone as cheerful as a person could be (That was nice) since my company vehicle had broken down and the company tow service was still 4 ½ hours away at the soonest. For no reason whatsoever, she told me she felt bad for me and gave me 15% off. I know cab prices and she really did give me 15% off. THANK YOU SAM!!! Then my driver who goes by «Rocky» shows up earlier than I was told. Stops at a Luckys supermarket on the way so I can get a bite to eat then gets me to my destination. He was extremely courteous and polite as well as a very safe driver (That was nice).
These people know what customer service is all about and are shining examples of what all companies in this field of work should strive to be like.
You can believe I’ve entered their number into my permanent contacts and will be recommending them to EVERYONE I can.
THANK YOU THANK YOU THANK YOU !!!
Kevin

Recently took a trip to NorCal and used this service to get around because their number is so easy to remember! The phone operator was courteous when I called to request a cab, and my driver was really friendly, but I don’t remember his name. I’m surprised by the previous reviews because I always got picked up sooner than the time they gave me, never late. Will definitely use them again next time I’m back in the area!

I love this cab service! Friendly Drivers, Prompt Pickups. Good for quick cab rides around the Tri-​Valley area!

Im only writing this review because the driver, Jagtar, went above and beyond what I believe a normal taxi service provides. My car broke down at DVC San Ramon campus. Not only did give me a ride back to my house in Pleasanton, but he tried to help me diagnose my car, and even helped me with the best tow option. Quality deserves good reviews. Thank you so much.

Jim picked me up from the West Dublin Bart to take me to Bishop Ranch in San Ramon. I had to make a couple of stops on the way, (had to drop by the atm and also pick up some office supplies from the depot). Jim was super nice about it and didn’t charge me for the wait either. The guy was super enthusiastic and we had a great conversation. I ended up tipping him the fare. Great service. Didn’t get him on my way back, but you all should definitely ask for jim next time.

The WORST cab service in the tri valley! I have used them 3 times now thinking that it will get better but the first time it took them 45 minutes, the second ONE HOUR and then now today it’s taken them another 45 minutes. All of this after asking that I need a cab asap. If you need to get somewhere in a timely fashion DO NOT call them. If I could give them no stars I would.

!!DO NOT USE!
Horrible service! We called last night from a bar (Tuesday night) to have a cab sent they said 15 mins so 25 mins later we called again to check the status and the operator told us the cab was pulling in so we go out and she was right the yellow Prius stood before us, one thing she didn’t mention was the idiot driver ended up promising his services to someone who approached them as he pulled in! This caused an altercation between us (3 girls) and the 2 men accusing us of stealing ‘their’ cab. We had to wait over an hour in the cold for another cab! Every single time we called the stupid lady would say 7 – 10 mins he’s on his way I wanted to scream! And the 925−777−7777 cab company is just as bad!!! We ended up calling another cab