TLC2 Tree Service

Needed a dead tree removed. It was on a hill. Tricky access. Gary came on time for quote. Came back when planned. Job well done. Everything cleaned up so except for removal of tree would have never have known they were here.

I’ve never hired a professional tree service before and I have always done the work myself using Tree books and do-​it-​youself articles, but my tree in the front of the house is getting quite large and I don’t want to do too much work on the ladder with a pole pruner and saw.
A neighbor recommended TLC2 so I called them and asked for an estimate for trimming three trees, one in front and two smaller ones in the back. The estimate was for $ 475 for trimming. They came and did the job in the morning. They did a nice cleanup but when I got home and inspected the trees, I was a bit disappointed that some of the branches I thought would be removed were not. To me most of the work was just minor trimming of smaller branches. That’s stuff that I could have done myself although it would have taken me 2 or 3 hours. I called Gary and told him that I was surprised the more was not done, but he seemed to have answers (not all of which I agree with). It seemed that he was more concerned with picking up the check rather than making sure I was satisfied. I did pay him the next day but I don’t think I’ll be going back to him for any future work.
To summarize, they did a clean job, but I thought it was overpriced for what they did and I think his customer service could definitely be improved.

Gary and his crew came out and cut down a pesky tree that was knocking over a fence and draping itself over my neighbors roof along with trimming of overgrown plants in my backyard. They were efficient, fast, and did an EXCELLENT job! I am very pleased and would recommend them to all I know. Thanks Gary…

We are ecstatic with the work done by TLC2 Tree Service and would highly recommend Gary and his crew.
We will be doing some new landscaping to give our Livermore home a face lift. Before proceeding with the landscaping job we decided to get a quote on pruning (4) Windmill palms, reduce the crowns on (9) Podocarpus trees by removing 2 – 4 feet (rounding) and prune a Hollywood juniper by reducing the crown and removing the dry needles. In addition we needed to have the trees and bushes growing over our fence from our neighbor’s yard trimmed.
Gary returned my call requesting a quote immediately and we scheduled an appointment. He arrived on time, in fact, he arrived early. The quote was fair and we scheduled a date for the job.
Gary and his crew arrived on time, took great care in rounding the Podocarpus trees and did a great job with the Palms, Hollywood Juniper and trim. The crew were courteous, skilled and hauled away ALL the debris and did a thorough cleanup of all work areas including the pool.
Our front and backyard look GREAT!!!
Carol L.

I called Gary again to trim our 50 foot ash tree in our rear yard, after our neighbors were complaining about the branches extending over their hot tub. Also, I noticed a number of lower branches touching our roof. Gary came out several hours after I called him, and reviewed with me what he and his crew intended to do, along with an estimate. He then came out three days later at 8:10 am and he and his crew did a wonderful job in properly trimming the tree for maximum future growth. They were very careful with our outdoor furniture, plants, and put boards on our rear bedroom’s window for protection. About 4 — 4 ½ hours the work was completed, the yard was clean, and we were very satisfied with the result! I would urge anyone who needs tree trimming, removal, stump grinding and the like, to give Gary a call at TLC2 Tree Service, Inc.

We wanted a row of trees in our backyard trimmed to allow more sunlight for the solar panels and also to brighten up the yard and rear of the house.
Gary came out for an estimate then a couple days later came back with his crew. They did exactly what I wanted, were fast and efficient and did a great job of cleaning up before they left.
I’d done business in the past with Gary’s father and was always happy with the results, it seems clear to me that this generation of TLC is upholding the family name.

Gary and his crew came today to trim our entire yard and remove a few overgrown shrubs.
His staff was professional, hardworking and responded to all our requests.
The clean-​up was amazing!
It’s not often that a company exceeds expectations but it happened today-​the yard looks great.

Gary E. Troublefield took my money and ran. Never pay him before he completes the project 100% to your satisfaction.
The whole project is $ 2200, after the first day, when he did ¹⁄₃ of the job he asked me to pay him $ 1600 because he had cash flow problem. I gave him $ 1000 so that he could come back to finish the rest.
The second visit, he still did not finish the whole job but he was begging us again for more cash and my husband and I made the mistake of being too kind: we paid him up to $ 1600. He never came back to finish grinding the rest of stumps. He probably felt the rest of $ 600 wasn’t enough to cover his another trip to finish the stump grinding.
At the beginning he was taking our calls, saying November was too busy for him, and pushed his return to December, and then January. Then he never answers or returns out call anymore.
I should have known better, if he was really four generations of business and really busy with all sorts of project, why would he have any cash flow problem of $ 1000?
I don’t really want to put in a lot of my time into this matter because the mistake was on our side too: we were too naïve and fell for his crying for cash because his workers were sick and all kinds of other personal reasons.
Stupid on our side, but hopefully you don’t make the same mistake. We would also appreciate tips to resolve this issue.

Just had Gary and his crew out to cut down a couple of trees — great job all around.

Extremely happy with TLC2 work, service and price. First of all Gary was very responsive and very likeable. He returned all my calls, came out to do the estimate when he said he would, and showed up on time the day of the work.
His staff was friendly, very polite, responsive to my extra requests and did excellent work. The trees did not look like they were «hacked» but rather sculptured even though I had them trim a significant amount away.
After the work was done, his crew cleaned up all the debri very thoroughly.
I will be using tlc2 from now on.