Mr. Rooter Plumbing of The Tri-Valley

Just had the best service experience wth Mr rooter– the main water line broke due to tree roots — they came out promptly, was not an easy fix and they had the parts necessary and got the job done. Always makes us grateful when the water comes back on and that we have a go to person to call when these things happen. Will be sure to use them again.
Ask for Shannon Silva– nice gentleman and professional and they clean up everything afterwards — 925−825−0100. We live in Alamo but they go anywhere in the Tri-​valley.

He inspected my water heater and identified the problem quickly. But he said he would charge $ 300 since it would involve more than an hour of labor, even though the material cost was $ 15. This was not true because the actual work was only for 15 minutes. I had another plumber come and fix the same in 15 mins and charged $ 140.
I would not call him again. He charges based on the urgency of the situation and the quality of your home, and not based on the actual material and labor needed to fix the problem.

Dave came out to our home because we had waste coming out of our shower pan drain. He informed us that the clog had cleared itself. There was no need to snake the line. Dave was a wealth of information. He educated me about my drainage system and a few improvements which could save me expensive headaches in the future. He did not charge me for the trip because he did not have to perform any work. Dave is truly a class act. I would recommend the company to anyone in the Tri-​valley.

Just had the best customer service experience ever! Dave came in with shoe covers, a personal mat, and a smile. And, after 10 minutes of work and explanations, my flooded bathroom nightmare was fixed! When I asked if credit cards were accepted, I was told that there would be no charge. Amazing! Beyond what I expected. Will definitely use the services of Dave and Mr. Rooter of the Tri-​Valley!

Let me first state, I didn’t actually utilize the services of Mr. Rooter of the Tri Valley. I called to have my toilet waste line snaked out since I had the toilet removed. It seemed to me like a good preventative maintenance idea. When I called, Dave, the plumber happened to be in the office. I spoke to him at length and he recommended that I NOT snake the line due to problems with the ABS plumbing lines used when my home was constructed. He was very thorough in his explanation as to what problems might occur and suggested that I not take the risk if there wasn’t actually a need to snake the lines and gave me some suggestions as to how I could test to see if there was a problem. I tried his suggestion and it appears that the lines are functioning properly. Given his willingness to NOT do the work tells me that this is a highly reputable company. If and when I have an actual problem, Mr. Rooter of the Tri Valley will be the first company I call.

Tried Mr. Rooter a few years back when my water main broke. Dave came out on a Saturday afternoon and fixed it. I can’t say they are inexpensive, but the price was fair. I appreciated the advice he gave me to keep costs down — «dig the hole yourself»
Our home was built with faulty pipes. We have called Mr Rooter 3 times since our first experience and have been very happy. We even use him at our commercial building.

I have been using Mr. Rooter for years. The reason for this is peace of mind and excellent customer service. I read a few reviews relating concerns about replacing toilets (I did this with them reluctantly and am so happy I did). Mr. Rooter is highly reliable and professional. I sure do not feel pressured. I wouldn’t tolerate that type of interaction frankly.
A week ago, my garbage disposal was jammed. I had Mr. Rooter install this disposal two years ago. I called and they sent Steve right out. They squeezed me in actually. I trust them so much so that I let them go into my home even when I was not there. I received a call informing me that a very small nail was lodged in the disposal and Steve removed it. Years ago, Steve talked me into the top of the line disposal. Yes, it was more expensive– but Steve pointed out that it paid off in this case. I have to admit, this disposal is the quietest and most efficient I have ever owned.
A few days later, my new dishwasher wasn’t working, so I left a message with the answering service. I wondered if perhaps Steve had turned the water to the machine off. Dave, the owner, called me 5 minutes later at 7:30 pm. I didn’t expect a call until the next morning! He walked me through a number of possible causes until we figured out what the problem was– of course, it was unrelated to Steve’s work. Embarrassed, I asked what I owed him (after 15 minutes on the phone). He didn’t bill me.
This illustrates why I am a loyal customer of Mr. Rooter. They are trustworthy, responsive and back up their work even when it just means making certain their customers are happy and satisfied. I don’t know how their rates compare after reading other reviews but I can say if you want an honest company that prefers to use materials that last and that only hires top notch plumbers– you really can’t go wrong. I am the frugal person in my marriage (my husband not so) and I love this company. I feel that quality and service must be their goal and I do appreciate a company with that philosophy. It makes my life a lot easier. That is why I went out of my way to write this review.

Amazing! I had Steve come out after I was told I would have to rip out my floors to replace a collapsed pipe for my washer. It makes all the difference having a competent plumber. He was familiar with the plumbing and where to find the clean out drain and fixed my washer drain within minutes while the other plumber the day before was on my roof and telling me I had to have a major construction project done. I had been in tears but this plumber made my day! I am very happy!

We tried one of the other company’s, the one that gives you the flat price before and what a rip off, almost $ 1,000 for 2 hours work.
We switched to Mr Rooter and have been happy we did.
Dave and his technicians are knowledgeable and courteous. We have used them for years now for several major projects and simple clogged drain. They have been on time and the prices very fair. It is also great to have a service available ²⁴⁄₇
Have recommended to friends and they to are happy with the service.

Was told they had no appointments for the day i called but they could be here next day between 7:30 and 8 with a phone call when the technician was on the way. I did get that phone call. The tech was here at 8. He told me what needed to be done and the pricing for that. I appreciated the pricing being up front and flat rate. The only concern I had was I have an older home and the last time I had drain problems (prolly 10 yeas ago) and they had to do it form the roof. This guy said their insurance would not cover him on the roof. That was a little disconcerting but it turns out he fixed the problem with out having that challenge. I would use them again.

Great! Called them on a Sunday at noon and they were at my house by 2pm. Called two other plumbers I found on Unilocal as well and didn’t hear back from them until the next day… Plumber was knowledgeable and willing to explain what was going on with our plumbing in depth. We appreciated it. Going to be calling them again if we need a plumber in the future.

If you want to find a plumber that will try to rip you off, then Mr. Rooter is the company to call. My husband just recently called them to repair a broken main water line in our house. The crack in the pipe was pretty big and water was gushing out in large amounts. So in panic mode, my husband called the first company he could find online that was near our house. So he called Mr. Rooter and they told him that it would cost $ 540 to fix the broken water pipe and an additional $ 245 for them to dig up a hole to get to the broken section of the water line. So to save some money we decided to dig the hole ourselves and just pay Mr. Rooter to fix the pipe for us but since it would take some time to dig the hole, they were going to come back the next day to fix the pipe.
But after reading some Unilocal reviews later on, I saw that many people were complaining how expensive they were and how they love to overcharge people. So I suggested to my husband that we get some more estimates from 5 star Unilocal reviewer plumbers. I’m sure glad we did! We had two other companies come out and take a look at the pipe. One quote we got was for only $ 240 plus $ 50 to dig the hole and the other quote we got was for $ 260 plus $ 65 to dig. Talk about a difference in price! So we cancelled the Mr. Rooter repair and went with another company.
Mr. Rooter, you guys need to stop trying to rip people off. You”re making all the other honest hard working plumbers out there look bad and because it sets an impression that all plumbers are dishonest when in reality there are some good plumbers that charge a reasonable price for their service. Don’t call or even think about using Mr. Rooter. They are extremely overpriced and will try to rip you off. Just read the other Unilocal reviews on here if you don’t believe me.

My water heater broke down on Friday night and started leaking all over the garage. Panic mode kicked in and I logged on Unilocal and called Mr.Rooter. Few hours later Dave from Mr. Rooter arrived. Seemed to be a great guy and had a lot of knowledge about water heaters and what makes them go bad. He quoted me a price (cost + labor) close to $ 2000 for replacement. I don’t know much about water heaters, but it seemed way too high. I shopped around and got my water heater replaced for less than half of that.
If you don’t know about plumbing/​water heaters etc. Please shop around or get ready to be ripped off. I not only got a great deal elsewhere but also used the great knowledge from Dave to get exactly the same brand parts.

Friendly staff who remembered us over 6 months later after only one service call. We’ve had them replace our toilets, fix drains, and repair the kitchen tap. The service is fast and clean, they let you know what they are doing, and give suggestions for keeping things up after they are gone. I don’t think I’m going to bother calling anyone else, these folks are great.

Dave F did an amazing job fixing a leak in the backyard and replacing the pressure reducer valve. The ordeal was a little pricey but we felt it was all worth it. He did excellent follow through, was very friendly and detail oriented.
I am not looking forward to any more plumbing problems, but if something does go wrong, I will not think twice before calling this company and ask for Dave.

Wow! I didn’t know that excellent service like this still existed.
I was attempting a little home plumbing repair and — just like a theme park ride — something went horribly wrong. I was in over my head and we had no water coming into the house.
Having read positive Unilocal reviews, I called Mr. Rooter and their technician Jim came out within 15 minutes. He had it all fixed (and better than I would have done) in lighting fast time. Best yet, their price was amazingly reasonable, especially considering it was a Saturday. Jim was as friendly and understanding as any service provider I’ve ever encountered (including Nordstroms).
I will absolutely use Mr. Rooter again for any plumbing problems in the future. I really can’t imagine how their service could have been any better, hence the 5 stars.

I wish all Plumbing Service companies are like Mr. Rooter. Dave F. came by my house to check on some rattling noise coming from my pipes. He was very courteous and informative. Within hearing the sound he knew exactly what the problem was and gave detailed explanation of the root cause. The noise was coming from the water meter on the street but it was resonating through the pipe all the way into the house. He explained that since my home was older the pipes were probably strapped directly to the wood framing and transferring the clicking noise from the water meter.
He gave me a few suggestions to remedy the problem and gave me assurance that it was only the clicking sound resonating and not my pipes rattling around in the wall.
Next plumbing problem not even going to look around just going to call Mr. Rooter directly. Great Service.

Jim Ford from Mr. Rooter helped us get our kitchen faucet installed and replaced the pipeline under the sink. He was very attentive to our needs and even told us about calling Moen to get a free replacement on the faucet that was falling apart after 6 years. He was very efficient and knowledgeable and even told me some tips on how to elongate the life of a water heater as I had a lot of questions regarding hard water and its impact on various fixtures around the house.
Lastly, he even offered to get all the hair out of my bathroom pipeline when I asked him about drano not working to flush things out.
Wonderful service and I’d definitely go back to Mr. Rooter!

I cant begin to tell you how great Mr. Plumber is. I had nothing but great customer service with this outfit. From the time I called to when their technician packed up, it was professional and done with a positive attitude. I cant even imaging having to be around the sight and smell of poo all day and still be able to put on a smile for customers.
About once a year my main line from the house to the sewer gets clogged because I have a huge tree in my front yard and the roots intrude into the pipe. This morning at 7am my wife flushes the toilet and it backs up. I went straight to my fridge and got Mr. Rooter’s phone number off the magnet they gave me during their last visit. I left a message at their answering service and my phone call was returned with in 20 minutes by a very pleasant woman to schedule a time for a technician to come out. At 830am their technician Evan showed up. I explained to him whats going on and he went to work.
About 30 minutes later, he cleared out my main line and showed me where the roots where intruding into my pipe via their video snake. He recommend a hydro scrubbing to «cut» the roots.
The best part of this experience was when he was about to give me my bill. I look at it and it said $ 0.00. I didn’t know this but Mr. Rooter has a one return trip warranty on all of their work! So since I had them snake out my line last year it was covered under their warranty! SWEET! I was expecting to shell out some major cash to have this service completed! Yes, plumbing is expensive but with a warranty like this its worth it.
Overall GREAT customer service, friendly, knowledgeable technicians and great locally owned responsive company.
Mr. Rooter is my go to plumber!

This company is overpriced! Steve came and gave me an estimate to replace two kitchen faucets, soap dispenser and sprayer (I had already bought the hardware and he was just going to do the installation) He quoted me $ 547.00!!!
I found another plumber who replaced the hardware for $ 200 and it took him a little less than 2hrs. Faucets look great and work great. What a difference in costs. I don’t know what Mr. Rooter was thinking with the outrageous price quote. I gave one star because Steve seemed like a nice, friendly guy. Definitely do your comparison shopping.