Morgan’s Masonry Supply

Picked up a load of «Redi Grow Plus» soil here. Looks pretty good, but contains quite a few small shreds of plastic. I have probably picked 50 or more from a half yard. They are only ¼ to ½ inch long and not terribly noticeable unless one looks. I don’t feel the usefulness of the soil is really affected, but the situation is less than desireable. Morgan’s should perhaps be a little more careful about their supplier, the supplier should be more careful with their product, and the jerks who spread plastic around should be spanked.

My company has been buying from Morgan’s for several years, Jeff is always a pleasure to work with. He’s extremely knowledgeable and helpful, especially when trying to identify a stone that I’ll have absolutely no info on! They’re really great on getting material to the job sites and the delivery charges aren’t bad at all. Their prices are fair, you have to consider the material you’re getting. I’m constantly shopping around and comparing prices between Morgan’s, Peninsula Materials, John Deere, Brick Yard, Stone Yard, American Soil, so I can tell you that their prices are fair. Some stores are able to get certain brands a little cheaper than others, that’s why I shop around and only buy where it makes sense, economically speaking. They do get a bit busy and sometimes it’s hard to connect with them via phone, so I’ll email them. Recently, email has been the best way to get answers. I won’t complain about the difficulty to get a hold of them sometimes because as a person in the construction industry, any reputable company is currently swamped with work. During less busy seasons, they’re a lot easier to get a hold of.

This place is a total rip off. Their price is typically $ 10 or more per unit than any other mason supply stores. And their delivery charge is! outrageous!, Frankly I don’t think they give a darn either. People behind the desk are very unfriendly as well, not sure why. You only need one bad experience to learn that you could do better elsewhere next time. We only went there because our contractor was near that place, and he wanted to meet us there.
When I needed second load, I didn’t got there.

I did a fair amount of searching before my most recent order and bought from Morgan’s because their price appeared to be the competitive and they’re a local business that I’d like to support. Upon delivery I found that the price per pound for the boulders I bought increased from 18 cents to 23 cents per pound. I called to have it corrected, only find that they claimed it to be correct. I was told that the increased price was the delivered price, rather than the picked up price. Never mind the fact that the sales person knew I wanted it delivered at the time of purchase or the fact that I was told delivery would be $ 65. So I was charged 27.8% more for the product plus a $ 65 delivery charge to go 6.4 miles. Nice. I just went from a promoting fan to a detractor. I’ll buy the remaining 32,000 pounds of boulders somewhere else. Same for the gravel, retaining wall stone, and flagstone.

We went there in April for some pebble for the backyard. We ordered it, set up delivery and on the morning of the delivery I get a call saying they didn’t have enough. They said there were not sure when they would receive more. And that was it, a casual apology and that was it. How do you not know what you have available? They may want to get a computer system that tracks their inventory. Novel concept. This postponed my project by a week until I found another place that had the same stone in stock. Mount Diablo Landscape. They saved the day!

This place is hit or miss with products and salesman. Ive had good and bad experiences. They have a great selection of stone, pavers, lawn/​yard supplies like mulch and gravel. The main issue I have is they sell by coverage area or size ie cubic yard vs selling by weight. Places like Shamrock weigh you in and out so you know exactly what you are getting, this place, not so much. Example, I bought two pallets of flat stone to face a garage wall and two columns. Morgans said it was 400 sq ft of stone. Well after the mason was done installing he told me we were out of stone and there was NO WAY 400 sq ft of stone was in the pallets. After contacting Morgans they came out to measure the installed stone on the house and sure enough, we were shorted about 75 sq ft of stone. They made it right and provided me with the stone I was shorted but how many times does this happen and go unchallenged?

I’ve been a fan for years — done business here FOR YEARS. All that said? Give me the older over 40 guy AT THE COUNTER ANY DAY of the week to help me out, not the young kids who THINK they know it all and guess what?
DON’T (–AND IT SHOWS!) Very frustrating!!!

Awful experience! We have bought from Morgans for years. Our last project we exclusively got the supples for our backyard, almost 1000 sq feet, from Morgans. We got the base rock, sand and flagstone.
Morgans had always allowed us to pick from the pallet as long as the pallet was open. Two weeks ago we went to Morgans for another project. We picked out some bluestone, but we were told we’d have to pay double the price to go through a pallet, even if the pallet was open and had already been picked over. We spoke to the manager onsite and he concurred that it was fine as long as the pallet was already open.
Fast forward two weeks to this morning. We were going through an open pallet that had obviously been picked through already, basically someone else’s scraps. A smug younger sales person comes up to us and states that we are going to pay double…
So here we go again. We go inside to talk with the manager onsite and before we can talk to him the younger sales person is already talking to him. The younger sales guy comes back up to us and says the Mgr will say the same thing and we’d have to pay double. And indeed the Mgr talks to us and states that the owner just happened to change policy the night before and that we have to take the stone as laid out or pay double. So they want us to pay double to pick through scraps… Then, the Mgr and sales person were so smug about it, my whole family was pissed off and left.
Let me tell you, BAD BUSINESS practice. Why? Because there are other places around the Bay Area that sell stone, besides Morgans. And for the amount we were going to buy, we would take the slightly longer drive because it will save us hundreds of dollars.
Other suppliers in the area include LH Voss Materials Inc (Dublin and Concord), Peninsula (Livermore). And like I said, there are plenty other places.
What is so sad is that my family and I have seen what happens to previously great companies that make such policy changes. Usually it means a management or owner change. Often it results in the place closing down eventually. Doesn’t matter if you have been in business since 1961, Mr. Mgr, as you put it to us.

My landscaper recommend that we stopped by here to check out their paver selection.
You can park on San Ramon Valley if you want to avoid driving/​parking in the dirt lot. Was greeted fairly quick when my wife and I walked into the main office. Jeff helped answer some questions on pavers, gave us a brochure, and directed us to where the samples were. He was friendly and helpful.
It was nice to see the patterns and colors in person. There is a noticeable difference in colors between the web site/​brochure and physical stones.

I’ve bought some high ticket items here over the years, sometimes through a contractor. My latest trip here was a mix of good and bad.
The man behind the counter was extremely nice and helpful as were some of the other employees that I overheard talking to other people. The salesman took plenty of time to explain to me about the choices and what I needed to do to correct a problem. The price of the materials was also competitive.
This might be a good time to say that they also have a big selection of materials.
One of the negatives for me is that they are only open until noon on Saturday and that is only during the summer. Never open on Sunday, so this leads me to believe they don’t really want to deal with the general public. With people working during the day, Saturday morning is the only time to go, and it is hectic in the place. A couple of times in the past, I have walked out and went to a building supply competitor.
The bad part on my last trip was the guy on the fork lift who went to get my material. INCONSIDERATE at best. He came back with the material on a fork lift and put it within about 10 feet of the back of the car and sat there. He didn’t offer to get off his little fork lift. He preferred that I (a senior citizen) lift a 100 lb bag and put it in my car in the rain. That is TERIIBLE customer service. I put the bag in the car, not him.
Then he said something in a thick Mexican accent that I couldn’t understand because of the low tone and fast talking while the motor from the fork lift was running. I asked to say again, but couldn’t understand a second time. After a third time of asking, he seemed to be irritated that I couldn’t understand him.
Look, my opinion is if you live in America and you can’t speak so people understand you, then don’t get irritated with a customer when they keep asking you to repeat. I’m the one who should be angry, and in fact, I already was upset because he was so lazy to help me. Your supply person spoiled a perfectly great experience with the salesperson.
Bottom line… NOT GOING BACK AGAIN because I don’t want to have to deal with a impolite emigrant.

Best location and decent service. I have bought flagstone, bark and all sorts of landscaping materials here. Much closer than driving all the way out to Tracy. The service is just OK as noted by other Unilocalers. What else do you expect?

I’ve come here numerous times to get get all sorts of things for my house. From retaining wall blocks, river rocks, bark, topsoil and everything that goes with it. They have always had what I wanted and there service was fast. The people I’ve delt with have always been able to answer any questions I had and make good recommendation.

I too am totally shocked by the bad reviews. I am far from a contractor and I always buy small loads of rock which could be considered super annoying by the staff at Morgan’s Masonry. I have been working on my garden for years now and I have never felt even a tinge of attitude from any of the staff that have helped me. It is often really busy on a Saturday so this can be problematic. Outside of this issue, they have better quality and greater variety than any of the masonries in the Lamorinda and Concord area. I find their pricing to be very competitive.

Surprise great service and product!!! I was expecting the worse after reading some unflattering reviews. But having been referred there by another yard who suggested they might have the stone I was looking for I felt like I had no other choice but to check it out. Unfortunately I showed up Saturday mid morning when they were swamped with home owners and non contractors.
I wandered around the yard until I found the pallet of stone I was looking for, not long. Went into the office to ask about a price and they told me a price based upon my description of the location of where the pallet was located and my description of the rock. They handed me a price list with the printed prices that corresponded to a tag on the side of the pallet and said that I could flag down a fork lift driver in the yard to assist with weighing the stone I needed. But before I could get out of the office they already wrangled a driver for me that had just walked in.
He followed me out to my pallet, weighed the rocks and delivered them over to my truck. I cherry picked 800 lbs of stone off the pallet and was loading them into my truck when another forklift driver came over and lifted the pallet I was working off of. I thought «oh this is when it starts». I informed him I was not finished with the pallet and he told me he was raising it off the ground so that I did not have to bend over to pick up the stones. Surprise, surprise! He then proceeded to help me lay out and load into my vehicle. When I was finished he drove the pallet over to reweigh to determine how much I had unloaded, hand delivered the slip of paper to me in the office and I told the man at the desk what kind of rocks I loaded based upon the price list and tag on the side of the pallet and handed him the weight slip.
Honestly I have never had better service. The man who rang me up was curteous and even made friendly small talk, as was both of the fork lift drivers. They seemed to have taken note of previous posts– as my SERVICE COULD NOT HAVE BEEN BETTER, and I am a 55 yr old frumpy woman. Not your usual contractor.
My 800 lbs of beautiful rock cost me $ 200 and I cherry picked every stone. Great product and service. The process was incredibly smooth and organized. A+A+A+

I’ve been to Morgan’s Masonry Supply a few times and never had the same lousy experiences as my fellow Unilocalers. I found the guys helpful and kinda funny. Maybe I’ve only been there during non-​busy times, but no complaints here. 3.5 Stars.

They aren’t as bad as others have reviewed. I did come here to look, research, and ask questions about some rocks I wanted to buy for my yard. I walked around the yard (no one was out to address questions), then went inside to ask questions about prices. It took a while for them to get to me, but when my turn came they were nice, gave me a price sheet, and suggested cheaper alternatives for me to look at.
A couple of months later, I had my gardener pick up what I wanted, so I cannot review the service of when I actually had something to purchase.

First time customer here, and I got major attitude from a middle aged guy behind the desk.
I asked about pea gravel and how much I would need for a precise square foot area.
Tried to sell me a whole yard of material when I needed much less based on exact measurements. He was trying to rush me because they were going to close in 10 minutes (well excuse me!).
When I left I got more attitude from an hombre shutting the gate, and he gave me a dirty look because he had to open the gate halfway to let me out.
Place sucks…

Came here to find basalt stones.
Person behind the counter didn’t even know what kind of stones they were or wether or not they even had them, told me I could walk around and find them. Hello the yard is huge Didnt even bother to try and help me.
Very dissapointed and ill take my business elsewhere where they will help me find what I need.

Good selection material however, every time I go there I get big attitude from the staff.
Heck even one time when I was working in Danville telling traffic to go around the block one of there truck drivers threatened to run me over if I did not move. But I got the last laugh because he eventually did what I said. The cashiers in the office got sassy attitudes that makes my skin crawl. Even the forklift driver was getting pissy with me when I needed help getting a certain type of stone. Don’t think you can treat the costumers your like dirt just because you are conveniently located and have no close by competition. I am very polite and friendly every single time I go there so I expect the same in return.

They have a very nice yard with varieties of materials but the services are just horrible. They hang up on you, put you on hold for more than 10 min, never return your call, ignore your message, etc.
They do carry nice materials that are not carried by other places but i don’t know if i would recommend this place to my friends.