Helen Matthews, MD

I can now say I’m looking for a new doctor. The front desk is rude, and it took me one week of calling constantly about a prescription refill. I got no call backs, and had to call them multiple times until I finally got through. When I finally was able to talk to someone, they huffed and sighed to no end. I then told her I needed a refill by a certain date and I haven’t gotten any call. I’ve tried calling the other number provided to page the doctor on duty, and to no surprise the number doesn’t work. Pardon my language, but this is absolute bullshit. Do I have to call a month in advance to refill a damn prescription? If I knew it was going to be this bad I would’ve just found myself a new doctor.

I was 36 weeks pregnant when I realized that I definitely did not want my previous Doctor to deliver my baby (or schedule my csection since that was his intention anyway)! Calling around looking for a Doctor at that point was a scary process– some Doctor’s offices told me I was «high risk» due to the proximity of my due date and they wouldn’t even consider it– plus my bad experience with my previous Doctor made me extremely anxious.
I am so grateful that Dr Matthews accepted, she was great with my prenatal care as well as my labor and delivery. Now my daughter, Stella, is 10 months old– and still the happiest, little healthy girl I know. I still think back to my labor & delivery experience and am so grateful that I made the decision to switch and that I chose Dr. Matthews.

I’ve been going to Dr. Matthews for a couple of years now, and I am so thankful to be one of her patients. It’s rare to find a Dr. who makes you feel like you are more than just a number on a chart, and that make you feel like they actually care about you.
I’m pregnant with my first child, and have emailed Dr. Matthews several times with different questions. Each and every time, she’s gotten back to me within just a couple of hours. I know that having her own practice keeps her a busy woman, and the fact that she takes the time to provide information and reassurance in a timely manner is invaluable to me.

I was looking for a great OB in the area and am beyond thrilled to have found one. It is challenging to find one that takes the time to listen to you and address your concerns. Being a first time pregnant mama and a doctor myself, I do know quite a lot yet did still have had very specific questions. She has been great at addressing my concerns and respecting my feelings as a patient. She is patient, thorough, kind, intelligent and has a mellow disposition very much appreciated by a pretty type A person like myself.
I have no doubt that our birth upcoming in the next few weeks will go smoothly with her by our side!
Side notes: The office is always clean and very beautifully designed. Good aesthetics always win in my book. Liz at the front is a sweetheart and very easy to deal with for administrative questions and scheduling. The doctor is always on time.

I have been seeing Dr. Matthews for a few years now. She is professional and also very kind. I highly recommend her.

Very easy and quick. The lady at the front desk was extremely polite and friendly. I was able to ask questions. Dr. Matthews was extremely professional yet very friendly as well. On time which is rare at a doctors office.

I haven’t been to Dr. Matthews in quite some time and I finally got the time to go and do my yearly female checkup.
Liz in the front office is very sweet and professional. She makes you feel so comfortable and is very helpful. She has been working for Dr. Mathews for years and they are a great fit.
Dr. Matthews is AWESOME. She is very personable, cheerful, knowledgeable and makes you feel so comfortable. Years ago before I had went to her, I have had other exams and 1, the person doing the exam was never as cool as her, and 2, it was very uncomfortable. With Dr. Matthews, she is so quick and efficient. Before I knew it I was done. I know we all get nervous doing those yearly exams as im sure we’ve all experienced uncomfortable exams, but not with her!
And not to mention, I love how she has an emergency line so you can get ahold of her after business hours.
She is awesome and I will continue going to her and when I have my first child, she will definitely be my #1 choice for my doctor.
Thanks Dr. Matthews!

I had the occasion to find a new doctor and Dr. Matthews was recommended. With all of the challenges with the new ACA and networking issues, there was an initial question as to if she was or was not networked with Blue Shield EPO, but after a few clarifying calls between Blue Shield and her office, that was quickly cleared up and it was confirmed she IS in network with the Shield EPO plan.
The office is very quiet and LIZ at the front desk very attentive and friendly. There was nobody else in the waiting room, and although I arrived early thinking there were forms to complete, it all took less than five minutes, with the doctor taking the health history in the room during our initial meeting. thus reducing the endless paperwork ahead of time.
Dr. Matthews herself is very friendly and easy to chat with: answering any and all questions in a comforting manner.
I highly recommend Dr. Helen Matthews to anyone looking for a new provider of care.

After searching for a female obgyn doctor. I finally found Dr Helen Matthews.
I was thrilled when I called the office and actually was ask what day i wanted to come in. Quite a change from what doctor’s office these days who tells you it’s weeks or months before they have an opening.
I came to this office today strictly for my yearly check up. As I walk in, I was impressed to see such clean, nice décor office. Even happy I didn’t have to wait any long. I only hope it’s like this whenever I have an appointment.
Once I saw Dr Matthews, I was so amazed to see such a beautiful doctor. I felt very comfortable throughout our conversation. She asked me all she needed to know about my health history. Even though it was my first visit today, but i felt like we have known each other for quite some time. She was very responsive to all my questions.
I also want to give credit to the front desk for being such friendly ladies. Liz and Purvi thanks for being such great gals :)

After a bad experience with another physician, I contacted my health care provider and asked to be switched to a new doctor at 20 weeks pregnant. Dr. Matthews front end staff were FABULOUS and were able to help me get an appointment right away. After two appointments with Dr. Matthews, she informed me that her office was relocating from Castro Valley (near my home) to San Ramon (quite a ways away). I am sooooo happy that I «followed» her to San Ramon. This was my third pregnancy (and a surprise at that) and Dr. Matthews was prompt with all of my appointments, attentive and above all, professional. She and her office staff create a pleasant environment. I never had to wait for an appointment-​even when I had a fainting spell and came in without an appointment. Dr. Matthews performed a C-​section and my beautiful daughter was born on April 7. I brought my 7 year old son on an appointment or two and there was no issue at all. She was kind and understanding during my time under her care. I highly recommend Dr. Matthews!

Dr. Matthews is fabulous. She’s easy to work with, nonjudgmental, and capable of being very clear and direct, which is nice, and a sometimes rare gift with Dr’s. She provided my care and delivered my son and will be delivering my second child as well. Even when things got rough with my health at the end of my last pregnancy, I had absolute confidence in Dr. Matthews and at no point was I concerned. I knew I was in safe hands. I have a terrible fear of surgery and would be quite confident to undergo a c-​section with Dr. Matthews if medically necessary. She did a beautiful job stitching up my 2^nd degree tears after my son was born and I have healed (somewhat better than?) as good as new.
I always do first thing appointments and never wait more than 10 minutes. My husband always comes with me, and she is patient and supportive and always willing to answer my (sometimes lists of) questions.

I went to see Dr. Mathews for the first time a couple of weeks ago. My primary doc recommended her to discuss options for fibroids. The office was very nice and clean with comfortable seating. The office staff was incredibly nice, polite and attentive. Dr. Mathews was very busy that day but still saw me in a timely manor. From the moment she walked in she was very attentive, compassionate and understanding. She took her time to make sure all of my questions were answered and I was ok with the option chosen. I would highly recommend Dr. Mathews!

First I want to say, this is my first negative Unilocal review. I’m very tolerant of things and, people. But this lady should rethink her profession. I have NEVER! Felt like a Doctor was rude. But Helen Matthews was awful. I’m apparently 18 weeks pregnant as stated by Ms. Matthews. Although she said I was 16 to 20 weeks pregnant the first time I was rushed through her appointment. Given an Ultrasound on a machine that was to old & grainy for her to even get a clear picture! Also on that same appointment, she didn’t let me hear my baby’s heart beat! What the hell? This is my 2^nd pregnancy so I know how it goes. So for my 2^nd appointment which was today, I went in with an open mind. I brought along my mom to help me with my daughter. She was beyond rude to my Mother. Ordering her to take my Daughter out of the room! Wth! She than proceeded to tell me that, my 3D ultra sound I took was «just for fun» when I let her know that the ultrasound tech told me I was 16 weeks pregnant not 18 like she said. I was so tired from taking blood & gluclose test that I just let her talk. My Mother was highly offended & so was I. For someone who delivers children, she acts like a kid hater. Her office is small with outdated machines. The only plus is her office staff. She should just stay away from all patients. She’s a rude you know what! I will NEVER go back to her. And if your’re forced to go there, be prepared to wait an hour for your appointment. And she’ll put you out in 5 minutes or less. Leaving you with no information, or wrong information. STOP TAKING MY REVIEW DOWN

I had to find a new ob/​gyn last year due to insurance issues. My only option in Castro Valley was Dr. Matthews for my annual exam. Long waits, dreary office and exam rooms, no one to check in and tell you it’ll be a 45 minute wait even though you were first appt. of the day and you know the dr. is there because you can hear her laughing and chatting with other patients/​staff. I left without being seen with no apologies or assurances I would be seen anytime soon.
Not impressed and can’t recommend as I haven’t spent more than 5 minutes with this dr. in two visits.

Dr. Matthews is truly the best obstetrician I have met. She delivered my second child, and barring anything out of our control, will be delivering my third. She was very attentive to all of my needs, personally straightened out a financial mishap with another OB who overcharged my insurance for assisting with my c-​section, and actually cared about my follow up and emotions.
What a find. I will endure Eden Medical Center, just so I can have Dr. Matthews as my doctor!