ClickAway Computer & Verizon Wireless

Charged $ 49 an hour for five or ten minutes.
DVD fell off the spindle and went into the optical drive bay and needed to be retrieved. Phillips screw or screws needed to be removed to access optical drive and then re-​attached. And a second Phillips screw needed to be screwed in to attach the service cover (I had removed screw and service cover previously). Plus battery to be re-​attached (very easily done). Didn’t have the correct size Phillips screwdriver to open the optical drive where the DVD had gone in space above. Newspaper ad for ClickAway said — «$ 49/​hr all PC Brands».

I used to like this place but the last 2 times has been bad.
I took my phone in last week with some water damage. After checking out the phone I was told that it was too damaged to be repaired and was given several very expensive options to replace the phone. I felt like I was being sold a used car! I left and took my phone to Apex in Dublin. It was repaired within 24 hours for $ 40!

Took the broken screen iPhone 5S and had it fixed nicely.
Used the Unilocal deal and saved some $ as well.
Good job, honest folks, Happy customer.

I was having a terrible day & ruined my phone screen. Unfortunately I needed my phone to be fixed quickly & Alberto & his team not only helped, but understood my carless situation & delivered me my phone at my work! They went the extra mile & turned my day around! GREAT team. I will be going back if it happens again, absolutely! (Reasonable prices too!)

I had a cracked phone screen and was in need of a quick repair. Faruq was the man! Not only did he replace the cracked screen, but he also found another issue with the phone that I did not know about and resolved that as well. While I was there I noticed how the staff treated other customers and it was outstanding! I have used other services like this and none of them compare to the ClickAway in San Ramon. Thank you for the outstanding customer service!

I had multiple issues with this location.
1) My IPhone 6S order was lost, even after a $ 200 deposit was charged to me. On a side note, Verizon does not charge a deposit if you order directly through them. When I asked about this deposit at Click Away Mobile, I was told by the sales representative it is an Apple requirement. Seems fishy to me.
2) I called twice to check on my order. Every time I was told an associate would call me back «in 5 minutes». No return call to me was ever received.
3) After speaking with the manager, I asked to cancel my order. First he told me he magically found an «extra» IPhone in the back that may or may not be the one I ordered. He also informed me that I had 2 options to «change» my plan in order to get the new IPhone. Then he proceeded to quote me several different price quotes. All the quotes were completely different than the original quote given when I ordered my phone, and all the quotes were 2 times the amount I paid to order directly through Verizon. Where did all those extra charges come from???
4) I told the manager I still wanted to cancel my order. He proceeded to tell me he cannot do a refund over the phone, and I would have to come in. Really?!? I’ve worked retail and I know this to be untrue! Finally, after I got upset the manager refunded me over the phone.
I would NEVER give this company my business again!

Today I walked into the Verizon Wireless ClickAway Mobile Store in San Ramon and was not even acknowledged. There were 3 employees in the store and 1 customer. Although, of the 3 employees, only 1 appeared to be working while the other 2 sat in the back in plain view. They knew that I was there but continued to ignore me. Finally I was helped by a lady named JESSICA who had a terrible attitude. I simply wanted to move my phone number from my old phone to my new phone. JESSCA said that she could not do so unless I paid for a $ 10.00 sim card. This has never been the case in the past and it did not seem right to me. Therefore I left the store and called Verizon Wireless. They informed me that a sim card is free of charge. I returned to the store to confront JESSICA. She still refused to help me stating that there was nothing she could do because they are not a corporate store. I have been to the Verizon Wireless ClickAway Mobile in Concord on two separate occasions and have received free sim cards with no problem.
JESSICA has the worst customer service that I have ever witnessed in my entire life. I will never return to a ClickAway Mobile location ever again because of JESSICA and her fellow employees who just watched all of this happen. As a Verizon Wireless Customer I expect to receive the same services across all locations, from corporate stores to third part retailers like ClickAway Mobile. This was not provided in the slightest and I will make sure that everyone I know understands how the employees of ClickAway Mobile conduct business.

I went in to buy a Samsung S6 edge, and was basically ignored. Once an attendant addressed me, I informed them of my thoughts and was told that I didn’t want that phone. They said the Edge was not a good phone and that I should get an S4!!! I think they should rethink their sales model.
I have been with Verizon for 11 years, and TODAY switched to Sprint, with a damned Samsung S6 EDGE, like I wanted.

I’ve been using Faruq for years now. He’s a great asset for my business. Just recently I brought in both my laptops, he backed them all up, then replaced the batteries, added some memory, fixed a bunch of other stuff. My computers are clean and faster than when I bought them new. I think the price is very reasonable compared to other local businesses.

I came in because my company iPhone 4 has been giving me problems. I told the rep Michael the issues I was having. He upgraded me to a 5 and hooked me up with a case. To top it off he also put on my screen protector. Awesome dude.

Had an awesome experience working with Jessica. Stopped by late on a Sunday to upgrade my phone and she was the only one working with not 1, not 2, but 3 difficult customers. I was ready to turn around and come back another day but she took such great care of everyone in the store that I waited. I was amazed at how friendly and helpful she was, even after 6 pm when the store was closed. She stayed over an hour later than the store was closed to help me get everything taken care of. She was extremely personable and made me only want to do business with this store! If a manager is reading this, Jessica needs to be promoted! I work in the customer service/​retail industry as well and she is the perfect example of what we’re looking for.

Excellent Customer Service from Michael & Arnoldo. They were able to help and solve my phone issue. Saved me a drive to the Pleasanton Location. My one stop shop, will always be at this San Ramon location. Keep up the Good work! See u guys soon for my Phone upgreade :)

There are few times in business when a manager does all the right things (literally) to expertly resolve a customer issue that arose from the less than stellar performances from a Santa Monica and local Dublin Verizon store. After purchasing a new IPhone, Tablet and accessories from Santa Monica 4G VZ, I discovered after the fact that key information was not disclosed to me as well the fact that the extreme wall charger and battery case were defective.
CHRISTOPHER CANSINO, store mgr in San Ramon went above and beyond in disseminating critical equipment info to me as well as facilitating an introduction to the Pleasanton 4G VZ store which would presumably replace my defective Battery case & charger. Although not intentional, a new employee at the Pleasanton store told me essentially that she could not help nor could she could access my account and this particular 4G Store did not carry this inventory.
Upon leaving the store, I called CHRIS CANSINO back who again went above and beyond by engaging his district manager, DENISE RUTS. Chris and Denise made sure that my defective equipment was replaced within a few minutes. This transaction was executed and completed by ANTHONY DICKENSON in the Pleasanton Store who, like his counterpart Chris, in San Ramon, did an excellent job in following up with Chris in San Ramon as well with the Santa Monica 4G Store. I found ANTHONY to be very professional, knowledgeable and personable.
At the end of the day it is the calibre of our experience that keeps customers like me coming back. With the above noted two exceptions, my experience at Verizon has been exceptional. In particular, that is because of people like CHRISTOPHER CANSINO who exceed your expectations in every! possible way and do it with exceptional professionalism, deep knowledge and remarkable interpersonal skills. Thank you Chris and Anthony and Denise for making my day! Elizabeth S.

Excellent, brilliant customer service. They are very knowledgeable about they services mostly ALBERTO FARIAS he is a good worker and treat customer with care and respect. He went beyond good service.
I went to activate my son’s phone and he saw that I had my phone all cracked and I wasn’t going to change it or so something about it but, he talked to me about it and gave me a very good deal!
Thanks a lot Alberto.

I stopped by this store to switch my phone service to Verizon from another carrier, but when the rep (a 30ish Hispanic guy, no name tag) learned that I didn’t need to buy a phone, he seemed to quickly lose interest in helping me. Getting him to answer my questions was like pulling teeth, but not as fun. He almost had me convinced that I couldn’t use my own Verizon phone until I kept prodding him.
After he set my phone up, I came home and found out that my phone will warn me when I’m close to going over my data limit – something the rep should have known and told me instead of trying to scare me about what would happen if I exceeded the data limit.
All of the employees who were there at the time seemed more interested in hanging out and talking to each other, lounging back in their chairs and leaning on counters, than helping customers who walked in.
With all due respect, the other reviewers here who say they are «shocked» and «baffled» by the store’s negative reviews should try to get service from this store without buying a new phone. Money clearly talks here. When it’s time for a new phone, I’ll order online.

I am baffled by the recent reviews posted. The negative ones I mean. I came in and had an amazing experience with the San Ramon team. I used to work in retail and I have noticed that during the holiday season several customers get confused about the process or impatient with longer wait times. Whatever the case may be I feel bad for those that had a bad experience but mine was excellent. I got my phone on the 28^th and even though it was busy I was instantly greeted by a young lady. Andrew and Briana helped me as soon as possible and they attended to my every need. While I was waiting for them to finish my contract and uploading my contacts another gentlemen with the name starting with a D, sorry I don’t quite remember, put on a screen protector for me and installed my case. I have never been treated so well and with the full staff I felt like royalty. When I got home I had some questions about the bill, I didn’t realize California charges full retail tax, but the representative Katarina answered the phone and helped me understand all of it in detail. she was very patient with me and helpful. I strongly recommend this store.
Side note: They price matched a device for me. I saw it cheaper at Best Buy and so they discounted it for me to match that price!!! I am so happy that I gave this store a chance.
Thank you San Ramon Team!

Don’t go to this (or any) 3^rd party retail store unless you are going for a phone/​tablet fix or you are 100% positive you won’t return your phone. You are all right for posting good reviews because these employees can haggle and fast talk you into a great deal.
My Experience:
I went in to return a phone & plan I purchased as a gift and was told I had 14 days to return it. I returned after 6 days, and they offered to check my other account for upgrades. I had one on a tablet, so THEY OFFERED to use the tablet upgrade for the line I needed it for. I didn’t even know that was possible, but I thought it was pretty awesome, so I said ’ go for it’. They told me the other account would be closed, everything would balance out, and no charges would incur.
One month passes and I receive a bill in the mail for ~$ 250, OMG really? So I call, and the lady that helped me with the return/​upgrade switch answers. She claims she would have never done an upgrade on a tablet for a phone and it wasn’t her that helped me! I mean come on, I was there in store with her for an hour doing the return. Not cool. So she told me Andrew was the one that helped me and he would call back and help resolve the billing issue. Andrew called a couple days later, and told me that the issue was being resolved and the account would be closed. I started to receive calls from Verizon and more statements saying that I owed upwards of $ 900 for unpaid bill and late charges. It was pretty UNREAL that this was happening and that I was being lied to and no one was taking care of the issue.
In my last attempt to work the issue out with this store, I spoke with the Manager and now it was his turn to help me. He did the best he could, but he said since it was outside of the 14 return, he couldn’t close the account. I tried to be understanding, but it just wasn’t fair. He called me the next day and said that he could not close the account until the END OF MARCH and to call his personal phone if I needed further help or had questions. UM NO THANK YOU.
I immediately called Verizon directly (I was too nice, I should have done this in the first place) and told them my horrible experience and to have them close the account and drop the almost $ 1k in charges. The representative over the phone told me that he likely told me that he couldn’t close the account until the end of March so he could receive the commission on the initial purchase. That is so unethical and all the employees there really put me through the ringer.
I post this experience so you can all be aware of the dark side of a 3^rd party mobile retailer. Go directly to a Verizon Corporate store or order from their website.

OK. VERIZON WIRELESS customers. If you’re having a problem with Verizon, whether it be in one of their stores or phone customer support; make sure you call or visit this store before you take any ridiculous offer they offer or cancel your account.
I know I was a hairline away from leaving Verizon yesterday… After 3 failed remanufactured phones, all failing for the same reason, the Vallejo store nor customer support was willing to give me a new device or early upgrade me. On top of that, they want me to pay $ 170 for a remanufactured upgraded devise. Like really? If I’m gonna pay for it, then it needs to be a new device. They wouldn’t budge.
Yesterday I spoke to Breanna, and with her advise, my problem is now solved and I am not leaving Verizon; just yet. Big thanks to Breanna.

This is by far the best Verizon store because of its staff. The manager (Alberto) and his team (specifically Jorge Ortiz) are extremely helpful and very pleasant. The customer service I received went beyond my expectations. I am not the only one that feels this way because as I was in the store (picking up a new iPhone5 for my husband) another customer of the store was so impressed with their quality of service that he bought and brought in coffee for each of the staff members.
Again, I was very impressed as they really made me feel like a VALUED customer which seems to be lost with many businesses out there.
A big thank you to this store’s team!

This place is your above average Verizon store mainly because of the staff. I worked directly with one sales associate named Chris Cansino who could be a part-​time DJ due to the music choice adding to the environment.
Chris Cansino (Asst. Manager) was very personable and professional. He seemed like an expert when it came to their products and services. They were able to answer every question and solve the problems I had.
I initially came in to see what my options were to switch from AT&T to Verizon. They were able to express the pros and cons of both service providers. In the end I decided to join the Verizon family.
I highly recommend to go to this store if you are contemplating on switching to Verizon, even more so to see Chris Cansino if you are tired of other sales associates pushing you to buy, or even if you have a problem that seems impossible.
Location was very easy, right off the 680 freeway in Diablo Plaza. If you end up spending hours here there’s a McDonald’s and Safeway near by to reenergize.
Overall: I give this store a 5 star rating due to the personable and professional service. If I could rate their staff, most specifically Chris Cansino, I’d give him a 5.