Pet Pro

Pet Pro has been my go-​to for all our pet supplies for over 10 years. No need to go anywhere else. They stock all the best foods — including Primal which is stored in their freezer in the back — toys, and supplies. Whatever isn’t in their store usually can be ordered and received within a few days. And their prices are very good.
With all that, though, the best part of Pet Pro has always been the employees. Heather and Lauren are extremely knowledgeable, routinely answering nutrition and basic health questions. They are helpful, patient, and friendly.
Pet Pro is a valuable resource and an asset to the community.

Stopped in here for the first time today. Very helpful person, got some useful info, too, that she volunteered. I like that, when you go to a business and they help educate you about something that has nothing to do with profit.
Nicely stocked, reasonable prices, a fine addition to the community. Thank you.

This is the ONLY place I shop for my six rescue dogs! Lauren is the best! She is helpful and knowledgeable and she loves animals. And all my dogs give paws up to the food!

The woman who works here who brings her dog (s) lets them run around in the street. While talking on the phone, of course! Her dog was about to be run over by someone leaving the Post Office. Must be a pressing phone call to be more important to her than the safety of her pets, and customer service, too, I suppose.
I was never a regular customer before, but I will never shop here again.

Katcha (sp?) who used to bring her two dogs, is one of the VERY reasons I HAVE shopped ongoingly at Pet Pro. There are lots of other pet stores, but
I very much enjoy the atmosphere largely because of her expertise, and have very much enjoyed seeing her two cute dogs there.
I was surprised and disappointed to see only one dog in the shop last time I visited and was sad to learn it was due to the review by Leslie M.
I have seen only compassion from Katcha and I think the two dogs are a big assest to the store… and believe most people enjoy them, and that it is better for the two of the dogs to be together during the day than alone/​or separated. And it won’t bother Leslie as she has already said she wil be somewhere else!
My experience with Katcha is that she is very interested in her dogs and gives great customer service – I even mistook her for the owner/​manager of the store. This must have been an extremely unusual case?-Linda H.

Very helpful and friendly. Dog-​centric with great high end products. Good advice on different foods. They just love dogs!

Katya and Lauren are great and very knowledgeable. Good products and good prices. Highly recommended!

My experience at PetPro has always been one of caring and consideration to your pet and to you, yourself. It is obvious that the women working there love all the animals that come in. They will do anything to help you with whatever problem your pet may be having from young to old they know thier stuff! They remember your pet’s name and are well versed in all possible pet problems and will tell you when they think you need a pet doctor. They are generous when it comes to advice and kindness when your pet is having problems. I would not go anywhere else. L. Carlin

This is by far the best pet store in the area, especially if you’re into supporting local businesses vs. big box stores. They have a great variety, every sales person is knowledgeable and friendly and their prices are very competitive. I always call ahead for my needs — if they do’t have it in stock, they’ll get it in a few days. They helped save my dog from a life of seizures (due to a liver shunt) by recommending the lowest protein canned food & an equally good dry food. His seizures stopped almost immediately! And this after 8 years of seizures, expensive vet visits and countless procedures (of course vet never mentioned changing diet)! I love, love this store. And they have great hours. Highly recommend Pet Pro.

I just read the review from the woman who claims to have gotten bitten and I need to reply. I have been a customer for 5+ years. The dogs that are there a few days a week are small dogs and one is 14 and doesn’t even walk very fast. The younger dog is very timid although he alert barks. I cannot even fathom that the younger dog jumped up and bit you — since he’s maybe 12 pounds? The owner of these dogs who works there is gracious, receptive and a professional and apologizes if he even barks.
This store is small and generally clean — they have a lot of stock in a small space. I have always found what I am looking for and if they don’t have it they order it. Everything is always fresh and their prices are competitive for the area. When I come in with my dogs I always approach her dogs as a real dog person would — slowly and in a relaxed manner and my dog is always on leash. I have come through there with several of my dogs over the years and NEVER had a problem.
I encourage people to shop here!
For the reviewer — if you don’t feel comfortable, just don’t shop there. Don’t make dramatic claims of being bitten and bleeding.
Karma.

Someone really loves to help people here. And pets. I just love love love this place. The lady Lauren, was ready to help me order a new pet kennel right away plus she had the cat food I wanted. Wow, they are the best. Yes, I shop far and wide for my cats, but, it is worth it! Love Pet Pro!

I walked in to see about finding a local place to buy my cat food. The blond woman behind the counter was completely unhelpful and kept talking about how her cat food was going to make my cat sick. I gave her several opportunities to show me something that would work for my cat but she just stood behind the counter and spewed negativity. No thanks. I’ll take my money elsewhere. It is mind boggling how a place like that stays in business. Ridiculous and pathetic service.

When we moved up to Marin from L.A. I was terrified that I would be paying more for the same quality pet food for our dog and cat. I was pleasantly surprised when I found Pet Pro. They have the cheapest prices that I have found anywhere for EVERYTHING – dog bags, harnesses, food. They also have a great selection of brands from Taste of the Wild to Weruva.
The staff is also always friendly and helpful which is a plus.

Cute lil pet store in San Rafael, but it has a LOT of inventory. I came in real quick to get those doggy pee pee stain remover. The lady who worked there was real nice and friendly. I’ll definitely go back there again. :)

I love to support a local pet store and the people at Pet Pro have been GREAT. My two dogs eat a special diet that I couldn’t find anywhere else. Pet Pro has always been able to get the food for us quickly and for a great price.

Great selection for such a small store, friendly knowledgeable service and a real sense that I’m supporting a small, local business — not the feeling you get at PETCO. Prices are surprisingly reasonable, so much that I’ve stopped traveling over the bridge for Pet Vet/​Pet Food (except when my prescription cat food demands it).

Pros:
They have high-​quality stuff I can’t find at the major chains. Innova, Tiki Cat, Weyruva, and other high-​end cat food, for instance.
The service is knowledgable. I’ve gotten good consulting there both on cat food and supplements.
People are friendly.
There’s hardly ever a crowd.
Cons:
It’s cramped and a little hard to find things on your own.
They seem pretty discombobulated. They lost my order twice. I’ve been there in the morning on the way to work and they’ve been closed even 20 minutes after opening time. Just not a real professional place.

I agree that this isn’t the neatest and cleanest store but their prices for high quality dog food is the best around.

I love Pet Pro! They always have what I need and the ridiculously expensive dog food that my boxer dogs require is cheaper there than anywhere else.
The people who work there are very nice.
It’s worth battling the Central St. Ralph traffic to get there.

If I could give no stars I would!
I am new to Unilocal and new to California. I wanted to get some treats for my dog so I went to Pet Pro. I won’t shop at Petco or Petsmart, and I like to support local business, but jeez give me a reason! The store was cramped, dark and tiny. There was little selection, the shelves were a mess, nothing was organized, the floor was dirty. The worst was the young woman behind the counter was on the phone, didn’t acknowledge that I’d come in (I was the ONLY person in the place), didn’t get off the phone while I browsed around and didn’t offer any help to find the treats I was looking for. They didn’t have what I was looking for anyways. As I was walking out I heard the girl on the phone tell the person she was talking to «hold on a sec» then «nevermind she left». Worst service!