AT&T

This is for the AT&T company as a whole — PLEASE DO NOT USE THEM EVER unless you’d like to be strong-​armed into paying money you don’t owe and strong-​armed into not being able to cancel your account with them — ever!!!
I had a business on 4^th Street and when they signed me up they were as sweet as pie. The minute I needed help, however, they were no longer available to help me. I’ve been trying to cancel my business account for over a month. I am no longer at the location but they will not let me cancel. They tell me the only way I can cancel is by giving them my account # which is currently piled high in a storage locker far away. They can’t look up my account via my name, my SS#, my federal tax id number, the modem number, nothing. They say «this is for your security» which is completely illegal and untrue. So now my bills will be going to a closed business and opened by someone I don’t know, and this is for MY security? They do this for one reason only — so you are forced to keep paying them.
I asked: «Can you then give me my money back for the days you charge me that my business is no longer open?» and was told NO, they will keep charging me and not return one cent.
I have a business lease for crying out loud, proving my closing date but that means nothing to AT&T. They make up their own rules.
How do these companies keep getting business when their customer service is so abysmal? It doesn’t even make sense. DO NOT MAKE THE MISTAKE OF SIGNING UP WITH THEM EVER.

Erich is just amazing. He explained all the options so that we did what was right for us and even explained what was coming in the future. It was really fun shopping for a new phone in this great store!

Shaprese is THE reason to go to this store. If the world had more managers like her… OMG we would be a happy planet!!! Love her and love AT&T

I procrastinated. From sh*tty T-​Mobile service to Verizon, I was loathe to give up a good thing. But as of late, Verizon reception has not been bulletproof enough to justify its $$$ price tag. So I reserved an entire Saturday afternoon to wait on line and be underwhelmed by customer service. When we got there, we were #7 on line and figured it might take an hour to get a customer service rep.
Surprisingly, we waited only half an hour. Our customer service rep was Duy, who was very professional and patient as we learned about the phone plans. At the end, we were happy to switch over from Verizon and sprung for the latest Galaxy phones– so far, so good!

I always have a great experience at this location. Today, manager Shaprese took care of two transactions for me within 5 minutes of walking in the door. Thank you for excellent service with a great attitude!

I keep coming back over the years, and was in here twice this week. I’m always super impressed with the quality of knowledge, and the excellent service, that I experience here.
This is a really great staff!
Francisco helped me, and he is great. Today Charles solved another issue for me.
What a great store and staff. Thank you!

I spent about 5 minutes yesterday in the company of «Craig» a salesman at AT&T before I drove directly to Apple in Corte Madera to purchase my iPhone. Craig was most unwelcoming and positively rude to me. He raised his voice with impatience when I did not understand his explanation of how a system worked.
Honestly, I do not know how this AT&T store stays in business.
Take my advice and go directly to Apple in Corte Madera, they are outstanding.

I’ve had great and terrible experiences at this AT&T corporate store location.
On two separate occasions, with good reason, I watched as customers got to the point where they were screaming at the manager, Sultana Wali and/​or employees.
There are several employees that work very hard at making every customer feel satisfied, but there are also those who need additional training in customer service.
In addition, there is a lack of leadership and organization that starts when more than five customers are in the store at the same time. The management at this AT&T store needs to help their customers with much more efficient methods during peak hours or rushes. If improvements are made, we will see a lot more happier customers in the future.

I went in to return a set of beets head phones after buying over $ 900 worth of items at this store 2 weeks prior, but because I came in 1 day after the return window (14 days, rather than 30 like most stores) Mario Mejia, the manager that day who was hiding in back and would not come out to discuss, would not allow the return. That’s definitely the way to disrupt customer loyalty! Needless to say I won’t be buying my next phone, phones for business or any other electronics from this store or any other att store in the future. As a business person it ceases to amaze me how att doesn’t recognize instances like this where the complete lack of willingness to be flexible over returning an item 1 day late, costs them thousands of dollars in lost business in the future… especially knowing everyone else’s return policy for these headphones is 30 days! Well done Mario Mejia! Congratulations on finding a «management» position where you can hide in the stock room all day!

Great staff. Craig was incredible and took the time to switch out our Sprint account and got everything right! Took the time to help select new phones and when out of his way to make sure we got every discount that applied to our family. I cannot say enough about how respectful and helpful he was.
Shaprese was also absolutely out of this world. She assisted in rolling over our old phone numbers!
AT&T San Rafael ROCKS!
Thank you!!!

Fantastic experience! Freddy helped us and was incredibly helpful and knowledgable. He made it really fun for my son and his friend and easy for me (the mom!)

My partner and I bought our new iPhones here a few months ago and came back today to ask a few questions about screen protectors. The store was reasonably busy yet we were greeted by the manager (Shaprese) with a smile and left 10 minutes later — phones protected. Great music playing in the store too. 5 stars!

Considering the zoo atmosphere in some stores, this was organized low key and efficient. We made an appt to see someone the next day as we couldn’t wait the 30 mins they said we had to the first time, but for us, no problem. We waited 10 mins after we arrived at our appt time the next day, but it was worth it. There’s no way they can accurately predict how long each customer will need, so I have no problem with that. We had a tricky problem with some online purchases to resolve and also wanted to purchase a new phone, all of which was handled in a calm and courteous manner by Fernando, who was patient, clear and efficient. We didn’t feel pressured by him and the easy flow and good rapport made the whole experience very positive. I was impressed enough to write this. I had been anticipating something quite different and was pleased to be relieved after all.

Oh AT&T, where to start on how awful you really are.
Pros:
–Tanci. If you go to this store only let Tanci help you. He is the best. Basically ever.
Cons:
–45 minute minimum wait times
–being treated like you are incapable of making any decisions for yourself.
–incompetent employees
–understaffed
–never enough stock
Conclusion:
GO SOMEWHERE ELSE. if you are reading this review from the store, just leave. RUN. NOW. do not waste your time with AT&T.

Had a landline to be turned on today. Ha, ha AT&T has very poor service. It did not activate my now dead line, — they had promised when selling me the line to be done by 8PM. When called and asked about the time it took a ridiculous number of phone number changes, and a few hours before I was told, by the telephone operator that sounded under water, that my deadline would be connected in 24 – 48 hours. This was after waiting, getting told needed another number to call, which turned out only for wireless, then given another which was for only for Spanish speakers, then given another which was «being disconnected», and given another, and another. Should have gotten another Comcast line. Aahh
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I wish I could remember the names of the two gentlemen who were helping me. They were pretty amazing during a pretty frustrating time. My BELOVED Samsung 3 fell (ok, I dropped it), and the screen shattered. This is what I get for not using a protector. I loved this phone, and even in my entire family plan situation (there’s like 5 of us lol) we didn’t have a single upgrade. Probably because I had used it on my Galaxy. Without an upgrade, lets just say usually, you’re SOL. I was looking at $ 600+ for the new Nokia I wanted to replace my Galaxy with. Wow! I couldn’t afford that… Not even a little bit. And it was right after I had purchased Christmas gifts for my family members and loved ones. /​/​Sometimes the wait can be a little ridiculous in here, but: a) its all about when you go in and b) make sure to hunt down whomever has the sign-​up iPad when you get in if it IS busy and get your name on it. I came in and got my name on the list, then perused around a little. The gentlemen were so friendly, so helpful, and helped me work out a second option where I could instead buy a certain amount of accessories and could then just pay a small monthly amount toward the phone without having to put up $ 600+. That saved me. So now I have my new Nokia, running headphones that stay in my ear no matter what kind of trail I’m on, and this really awesome mini Jam box that I often plug into my laptop or cell to amplify music or whatever I’m streaming on Netflix.

Went into this store to replace a lost iphone 4-​I was going to just get a $ 100 cheapo phone as I didn’t want to pay $ 400+ for another iphone 4 but the salesman Jose Cardenas said if we signed up for a new package we could get a replacement iphone, cable tv and a better wireless package.
Many, many hours and hundreds of dollars later, I find out we have somehow locked ourselves into another two year contract with att that has us paying $ 40 a month extra for this iphone 4 (read $ 800 over the course of the next two years for the oldest model of iphone currently available). Not only that, but the cable tv package is useless, because the only possible hookup in our house for cable is down in our basement and we were told we could watch it wirelessly on our computers but after the second visit from the att installation guy we realized this is not in fact true.
Yes-​Att sucks-​big time-​avoid this store and this salesman-​while I will give him the benefit of a doubt and say maybe he didn’t willfully mislead us-it’s clear he didn’t educate himself or care enough (about us anyway-​clearly he cared about making a sale), to guide us towards the best choice for us-​shame on you ATT and Jose Cardenas!

This is an edited review I wrote for the att store in El Cerrito. Since moving over the bridge, I now have gone here. I just bought a Samsung Galaxy S4 at this San Rafael store so I thought I’d share a few words:
It’s dangerous to go into one of these places not knowing exactly what you’re looking for. These are sales people. They are not customer service reps; they are not technical support. Actually, they are just the opposite. They want you to buy something and will say whatever they need to say to get you to buy it. They know that once you walk out of the store, any follow up with be with the folks that may know (tech support) what they’re talking about.
If you know what you’re looking for (and I did) and maybe want some itsy bitsy advice on comparing devices (that you’re already familiar with…), you (hopefully) won’t get into too much trouble here.
And chances are, this applies to most (all?) of the phone stores.
I’m very fortunate that where I live and where I (tend to) travel, att is well covered. That said, att comes out in LAST PLACE when it came to value, voice, text, data and phone support, in the independent non-​bribe-​able Consumer Reports.
Buyer beware!

After buying my teenager the new iPhone 5 for Christmas, I had questions about her data usage, texts, minutes, etc. I was greeted immediately by an Asian guy with an iPad jotting down my name and advising of the wait. Five minutes later, Joseph called me over to the counter and assisted with all my questions and concerns. He was not pushy about upgrades or overbearing with bundles, plans, or products. I was overwhelmed by his professionalism that I bought two more phones. Every AT&T has a huge clientele, it’s hard for staff to appease everyone and their needs. This location treated me with friendly service; therefore, I must Unilocal to get the word out. I’d like to suggest not visiting stores during peak hours or busy weekends. I went on a Thursday evening.

Came into the store right after they opened, I got served right away but by the time I left the store was packed with ppl. anyway my Samsung brand new note 2 was DOA when it was delivered to me so came in to exchange for a new one. Francisco was the one who helped very friendly and polite, he asked seems like the store manager Sabrina to help him doing this somewhat complicated exchange. took them about 10min to finish the whole thing and I was out the door. Sabrina was very nice too. knowledgeable and helpful. overall a great experience here.