Mac’s Glass

Glass guy came out to measure and give me an estimate 3 weeks ago. At that time, I agreed to his quote and inquired how much he needed to get started. He informed me paying anything up front wasn’t necessary and my window would be ready for installation in about 2 weeks.
That was 3 weeks ago. Several calls later and my order still wasn’t ready. A week ago, I foolishly went down there and paid ½ of my order total believing payment might motivate this company to do the job. My payment was accepted.
In return, I received a receipt written in pencil on lined collegiate paper (red flag).
Since then, every time I call
the woman that answers their phone
tells me she’ll have to look up my order
and «get back to me» but no one ever does.
This place is a joke. Steer clear.

Very fast, easy to work with, was able to do everything over the phone, very affordable. Great looking glass. Thanks a lot!

Remodeling our classic 1926 San Pedro home and trying to stick with the original charm. Mac’s was not only open today (a holiday) but the staff were friendly and helpful. Better yet, my custom-​sized mirror MAY be ready for pickup tomorrow! (2 days at the latest) Thanks Jasmine for an easy over-​the-​phone experience.

Old fashioned service, with prices to match. Easy to work with and on-​time, as promised. Robert and Jasmine are awesome!

We have made several puchases from Mac’s Glass and we have always been very pleased. Before settling on Mac’s we researched several other glass stores within a 15 mile radius and found Mac’s to be very resonably priced. Jasmine, the front desk girl, is a pleasure to do business with. She is always very helpful and friendly. They always have the glass done when they say they will, it is always in a resonable amount of time, and we have been very satisfied with the workmanship.

Wonderful customer service. Very welcoming and efficient. Definitely recommend Macs Glass.

The employees of MAC’S Glass in San Pedro, are very professional as well as personable. Their assistance with a wedding decoration project is very much appreciated. I would recommend the service of MAC’S Glass for any glass services needed. If there is a way to make IT happen, they will.

My advice is to avoid this place if possible. Although the young lady in the office is nice and tries to be helpful, that is the only good thing I can say. The small job I requested took a full week although it was promised in a couple of days.
The screens were loose and not well stretched.
A San Pedro resident.

Great service. i stopped by to get a sliding door and window rescreen… the friendly young lady behind the desk was very professional and helpful. The gentleman who does the screens and windows was very busy when i showed up but still found time to help me out.
*Im super happy with the time turn around and pricing
*sliding door screen and window screen look great
Thanks again mac glass!

Will never do business here again. Called for an estimate for a large picture window, said they would come by on Monday at 2 o’clock. Called on Monday to say they wouldn’t make it, how about Tuesday between 2 — 4. My husband waited for two hours, I called them at 4 o’clock to ask where they were. The man said he wouldn’t make it, he was in L.A. I said I would have appreciated a phone call, we have more things to do than wait around for nothing. If small businesses want to stay in business, maybe they should learn some customer service.

I’ve recently called this company with several question in regards to glass shelves. The receptionist Jasmin was very helpful. They were very busy and asked if they could call me back. Not much later they returned my phone call with all my questions answered. When I’m ready to purchase I will definitely give them a call.

Called in about a shower, the girls in the office were really helpful and mentioned there was samples in the retail store. When I went down the manager Robert really knew what he was talking about. Hopefully I will be ready to order soon.

Robert came thru. He fixed my screen door and I didn’t have my truck to pick it up. Robert brought it to me at my apartments. Great job!

Jason was very helpful over the phone just now. He gave me a fair quote on some work. It isn’t the first time I’ve done business with Mac’s Glass. I’ve had various glass installations — my glass deck enclosure, floor-​to-​ceiling mirrors (installed and removed), windows repaired — each time I believe I was given a square deal. Not the cheapest, but they aren’t greedy either. Nice folks

This is a poorly run business. Brought in information for a job and was told that someone would call me back. No one called. When I called them they said there was a delay in obtaining the quote and they would call me the next day. They did not call. On the 3^rd day, when I called them they gave me the quote. it was high. I went there at 3:30pm to prepay the order and there was a note on the door that said «Back at 3:15pm.» There was no one there. I went by the next day in the morning about 9:30am and again no one was there.
I gave up on Mac’s Glass and found San Pedro Glass on Basin St. Their quote was 35% less and they acted like they wanted my business. Mac’s Glass? Never again.

Never again will i go there.
Don’t support this place. First time I went there I had to leave a part from my window. The building was built in 1923, every time i went by to see if they ordered the part the girl was so busy. She lost my part. 1 year later I went there to see if they had my part and a new employee and I didn’t want to drive to long beach where I live. New employee hoping maybe this will work. We found my part but I had to leave it so she could order the new one. That was monday. I said will you call me tomorrow and let me know if you ordered it. Because I really need this by Friday. The window won’t stay in. She said yes or the owner will. I called Tuesday no pickup on the phone left a message. Called Thursday no pick on the phone. Here is it Friday. Nothing. Left a message saying I will be in Monday to pick up my part. This is crazy. 2^nd shop in San Pedro where no one cares.

I spoke with a representative last week who took my request for an estimate. I have heard nothing since. I have called once a day this week and the phone just rings and rings. What’s happening over there?

This guys are good and do fast work.

I got 5 different quotes from 5 different shower door companies. All came in over $ 1000. Vern at Mac’s did two for $ 1400. Frameless 3/​8″ glass. Glazers were professional and courtious. Did a clean install.