O’Reilly Auto Parts

I do biz with these guys and auto zone in San mateo regularly. They are always quick and ask me for my card (mmbr) whenever I make a purchase. Thanks

I went here to get a replacement battery in my car key and not only did the guys there destroy it trying to open it with a screwdriver, but when I asked to see a manager I waited 20 min then complained and they said he was busy helping customers, which were people who came in after me. Finally talked to the manager and he didn’t do ANYTHING. I was able to open it myself finally and he still charged me for a battery. Never going back here. Super unprofessional

Bought a new battery for my FJ Cruiser ($ 116), reasonable price. They helped me install the new one and gave me an $ 18 discount for giving them the old one. Great service right there!

I called asking if they had a battery for my car and if they install the battery also if they charge for the installation. they told me they have my battery and there is no charge for installation. I go pay for it he goes over to my car takes one look at it and tells me that they won’t put it in because it’s too confusing. the only reason i went to them is because they would install my battery. never using them again because they said they would put in and didn’t

Very helpful and friendly
I went in to purchase two lights, headlight and taillight. They offered to help instal even though I was only purchasing parts.
I recommend this place!

Service is great here! William the assistant manager is so helpful! He even helped me install my accessories free of charge!

Last time I was here, was helped but a great employee and gave a four star review. Well he no longer works there, and my experience last time was not great.
The white blonde fat guy who gets too much sun had attitude, and actually blamed my card for the swipe machine not working. It had just worked ten minutes earlier at another store and when I mentioned that he become even more impatient with me. I paid in cash just to get out of there, and lucky I had enough too.
And then when I had to return a couple of days later to return the wrong item what was sold to me, I caught attitude again by a different worker, some short Mexican guy. He insisted that I give my phone number to do the return, which was weird since I never gave my phone number to do the purchase. When I protested, saying I just wanted my cash back he said. .“this is the way we do it and if you want your money you do it my way.” Really? I gave him my phone number, wondering if it had more to do with my cleavage than the return.
Today when I needed to make another purchase, guess what? I avoided this location entirely. I drove out of my way to the one in San Carlos, and it was a much nicer experience being waited on my gentleman VS. cavemen.

I’ve been going here as well as Autozone on and off for years, basically since I moved out to the bay area (in 2006) and finally decided to write up a review on them. They use to be Kragens and got bought out by O’Reilly a few years ago. The service has been the same (they’re really friendly) and they have a decent selection, but for the last 2 – 3 years I’ve been buying all of my parts online, except polishes, auto soap, brake cleaner, etc which I’ve been picking up at Walmart/​Target (way better prices) or Autozone. The real issue with this location is parking, the lot is almost ALWAYS full since they sure the space with Wheel Works. I’ll still swing by once in a blue moon for last minute needs that I cant get at Autozone or Walmart but usually try to avoid coming here since its almost impossible to park unless you want to come here at night.

We were helped by Luis and he was very attentive and nice! Very good customer service! The store isn’t incredibly large but all we needed was new bulbs so it was a perfect place to stop. The parking lot is a little awkward as a heads up.