Izmirian Roofing & Sheet Metal

Izmirian Roofing came out to my condo to fix a leak in my roof. Sergio and Rafael were right on time, courteous and fixed the leak quickly. They thoroughly explained where the leak was coming from and what they did to fix it. After two more rains, no more flooding inside my kitchen.

Always working super fast, on time, and hard. The quality of their roofs and heating is top notch and very highly recommended.
Special thank you to Izmarian for making my new home so much better! I am so impressed.

I called Izmirian on my broken A/​C after Grant Mechanical failed to solve my problem. Izmirian is recommended by Consumer Choices, and they have a long track record of quality service. Izmirian found two issues, fixed them both, and helped us leverage our warranty for the parts. In addition, the service man did an awesome job of explaining what was going on, how he discovered the problem, and why the repair was the right thing to do. Fast and efficient and professional and courteous. And they got the job done. Thanks, Izmirian!

I can’t believe after the rain storm, they came out the same day of my call. This made my tenants very happy. The only thing I suggest is that they bill us quicker, its been a few weeks and I don’t have the bill yet, but I’m not one to complain about having to pay later!

Recently our old furnace died and we called a number of companies to get bids and suggestions for a new furnace. Izmirian impressed us right away. They seemed more knowledgable, professional, and able than their competitors. What other companies said they could not do, Izmirian was able and willing to do for us. The men on the job, including Nick, took pride in their work, and Mr. Izmirian showed up to oversee their progress. It was a pleasure working with them and we are very happy with the results of their work. Additionally, Nick helped us find the dampers and even labeled them so we can easily access them. The house is much more evenly heated now.

Izmirian’s work is meticulous and their attention to detail is the best! We had a very difficult and intricate heater installation and Izmirian really came through. I found the installers to have great client communication skills, and careful attention to keeping dust/​disruption to a minimum. I recommend them most enthusiastically!

Recently, I had a Lennox furnace installed to replace a very old furnace by Izmirian. The workers were obviously rushed to finish the job with frequent calls from the office. It took two days to complete the work, cleanup was incomplete due to the rushing, so I had extensive cleaning to do, they had to return after the inspection due to input, and I was told the furnace was not adjusted for maximum efficiency but they didn’t have time to set it. They didn’t even have time to show me how to use the new thermostat. I am not a satisfied customer is I cannot recommend this company with this poor quality of service.
FrankM

I would highly recommend Izmirian, they are professional, neat and efficient. I just wished I had called them earlier! My AC had not been working properly for far too long, I finally decided to call a professional. Our technician, Nick, I believe, was able to determine the problem, and within the hour, my upstairs felt like like a hotel with wonderfully cool air pumping through all the vents! It’s a great feeling, now bring on the Indian summer :)

I hope that the owner of this business knows his receptionist is rude and extremely UNHELPFUL.
We HAD been customers since 1978 but I’m ready to go elsewhere as they do not keep service time appointments and don’t seem to care whether you are a long-​term valued customer!!!
JOE — their terrific service guy has come through though!

WE had Izmarian replace my roofs, several years ago. My home is around 80 years old and we have had leaks over the years, and finally had Izmarain fix what others were not able to do. Starting with Dawn in the office (all are good but I talk to Dawn mostly) to Moise, Craig, Sergio, and some I do not recall names, the work is terrific, but the service if off the charts! I cannot imagine any other company being more customer focused. Being an old house, I had my share of problems and the service and follow ups are unmatched. Do not take this as not having made the repairs on first call, as all the problems were unique and probably not really findable on first call. All the roof inspections always said the roof (s) were servicable. But with the leaks Izmarian tackled it and I am happy happy!

We live in an old apartment complex and we needed a new heater. Today Nick came and rocked the job in 3 hours! The heater is perfect for our space and he was very clean, neat, and nice! I did not have any issues dealing with the staff of Izxmirian like other reviewers but I needed something quite different. The owner left me a long detailed message back the first time I called. He dissuaded me from doing work that would not cut my heating bill and was over all awesome! I highly recommend this company.

About 16 years ago, we installed a 3 ton air conditioning system in the house and have enjoyed cool summers for years with only one failure about three years ago requiring a replacement capacitor. Clearly our old unit was not so energy efficient as are the newest units and its age was showing every time it kicked-​on with a loud sound. So, we decided to seek a replacement and to do so before the summertime heat waves. Having had a great experience with Izmirian Roofing and Sheet Metal we decided to let them do the work. The first visit from Izmirian was to scope the job and recommend several alternatives – oh and a quick education on the expected pay-​back of the new units compared to old. We decided on the correct unit for our needs and in addition added a replacement air scrubber for our old dead unit. The day after we placed the order, they called as asked to install the new. Wow! That was fast! Their service tech was a first class professional (even the city building inspector doing the permit signoff commented on the clean installation). Izmirian exceeded our expectations with prompt and professional work! They helped advise us on available rebates available. Oh, and they even did a quick patch on a roof leak that has been nagging us for years! Highly recommended!

I am a realtor in the Bay Area and have worked with Izmirian Roofing many times over the years, and have sent numerous clients to them. Without exception, EVERY single client has raved about them, with nothing but positive things to say about their courtesy, customer service, work done, and professionalism. My reputation is on the line when I give a recommendation to a client, and I often spend years searching for a vendor that can meet the high expectations I expect to provide to my clients. Izmirian Roofing meets these criteria every time. They are always the first people I call, and they have never disappointed.

NEGATIVE STARS! Charles is THE biggest JERK and LIAR you will EVER EVER MEET. DO NOT TRUST THIS MAN!!! You WILL REGRET it. He does CHEAP work, COVERS mistakes and will NOT tell you about it. Days or months later when there is a problem… he will call you names and blame you for his HORRIBLE craftmanship.

We have been customers of Izmirian Roofing and Sheet metal for more than 25 years. In searching for their phone # this morning, I happened upon previous reviews and could not disagree more with negative reviews that I have read. We have used this company to install furnaces, air conditioning, gutters and for our regular service to these systems.
They are responsive, careful and thorough. The quality of their technicians is exceptional. I have recommended them to several friends and they have had only positive comments also. If only more companies had Izmirian’s commitment to quality and service!

My grandfather used Izmirian to roof his house in San Mateo decades ago. He liked them. So when I needed to figure out where the leaks were in my small office roof in Palo Alto, I gave them a call. I wasn’t sure if the problem was the roof itself or the air conditioning ducts, and since they do both roofing and heating work, they seemed like the right guys for the job.
A roofing estimator came out, and after complimenting the existing roofing job, decided that the problem had to do with the ducting. He said he didn’t have expertise in that area, but would call the office and have them get back to me. I heard back from a member of the Izmirian family shortly, who had seen some phone camera pics and had looked at the property on Google Earth. He then began to tell me how difficult it was to deal with the Palo Alto permit authorities.
I felt like he was trying to soften me up for a big estimate. But I didn’t ever get an estimate, because I wasn’t willing to let him give me one without looking at the actual property up close. And he didn’t want to do that. He just wanted to install a new A/​C system.
So I went with another contractor, who actually came out and discussed the options for placement of the new cooling unit on the ground rather than on the roof. By discussing it with him, we hit on a much less expensive solution than just installing a new system on the roof. I understand that one may be an expert in one’s field, but that’s no excuse for being dismissive of a potential client. I guess these guys are busy enough that they don’t have to care.

This company is a mess. I paid them thousands to install a system and it has been nothing but a nightmare. Parts have failed, service people do not show up or they show up without parts, and they do not talk to each other and show up not knowing the other person did. They also did not show for several appts and did not call to let me know.
I tried to have a conversation with the owner and he just rambled on and on and never got tired of hearing himself talk…
I would find another company as fast as you can.
Good luck if you are using these guys. I would rather go without heating than use these guys… If you like owners with ‘no integrity’, this is the company for you. Service technicians are high quality — just the owners, products, process, and staff are questionable…

We had Izmirian replace our furnace, water heater, and gutters. On all three jobs, we found their workers to be courteous and professional. There were a couple of problems with the initial installation of the furnace, but Richard Izmirian came out (on weekends!) to fix the problems. We’re big fans of Izmirian and recommend them highly because they take good care of their customers.

This is the second time Izmirian has been to my home. The first to fix and old furnace duct which they replaced with a on off piece that fit perfectly. Today they just finished my leaking skylights. They were prompt, courteous and did a beautiful job of installing my skylights, Not a bit of anything on the floor underneath, They also pointed out some areas of concern and repaired them on the spot… Thanks just in time or the rain

Well, only sort of a review. I didn’t have the pleasure to do business with Izmirian Roofing. I called them because I need someone to inspect my flat roof and repair what might turn into a problem. I called them to see whether they’d send someone for an inspection and estimate. (I received a referral from someone at work who said Izmirian did a good job for them.)
The person who picket up the phone said that they don’t do estimates for repairs. It’s $ 90 per hour per person, or $ 375 (I think) per fixed leak. Oh, and there would be no warranty on fixes.
I have to say no thank you. If they are not willing to stand behind their work, or send someone to give an estimate, then I’m not interested to do business with them. Too bad, because a few years from now I’ll need a re-​roof. Izmirian is certainly not on the list of roofers I’ll call for an estimate.

This is a good solid business. They replaced our furnace and added air conditioning, and the work was done on time and in a courteous manner. I’d call them again any time.