Horizon Dental Practice

Our family has been using them for years. Sometimes it is hard to understand them, but their strengths far outweigh that issue:
1. Both the dentist/​professor and his wife are actually full dentists
2. They are as painless as it is possible to be
3. They are remarkably thorough. I have never had cleanings as well done, and when I occasionally have had reason to go elsewhere, the difference is noticable.
4. I find them friendly and personable.
I cannot explain the drawbacks from the negative reviewers. Yes, I have sometimes had to wait a few minutes, but never a long time, and in a profession with occasional emergencies to service I find it understandable.

My wife and I have been under the care of Li-​Chu Chen DDS at Horizon for several years, and we are both extremely content. Her technical skills are excellent, she does our cleanings herself, not an assistant, and she always takes enough time to explain our dental situations and needs thoroughly, On a couple of occasions, she has referred us to specialists, but not before showing us our x-​rays and going over them at great length. Plus, she is extraordinarily accommodating. She saw me today on just 3 hours notice because I was in a lot of pain. Also recently, my wife had the top of a crown fall off. This was after-​hours, but she called Dr. Chen and left a voice-​mail about it. Twenty minutes later, Dr. Chen called back and then came in to work on a Saturday morning to re-​cement the crown back on the tooth. (Note that what fell off was NOT Dr. Chen’s work!) There is usually a slight wait when we get there, but to me that only means that some other patient is getting the same very high level of concern and treatment – no problem!

I was recommended by a dental professor to come to Dr Tsiang for implenting two teeth.
The first time I talked to him, he would explain clearly what was going on with my teeth and how to solve it. He gave me a solution and a clear schedule so that I’m not confused on how long this whole process would take. I could tell by the way he talked that he was a very professional dentist and that he could take care of my teeth for me.
The surgery for the implant went by quick and I was given antibiotics to make sure my teeth isn’t infected and I had several follow up appointments to double check my implants. I never had to wait long for the appointments.
I also go back to do fillings and check ups on my teeth, and he would talk to me so I dont feel any pain at all.
Even my orthodontist praised Dr Tsiang for his work on my teeth! :)
I never go to any other dentist after i went there!

NEVER EVER ON TIME!!! I’ve been here several times for cleaning, and the maximum I’ve waited was almost 1 hour, all the rest was at least 25mins. Funny how they call to remind you of your appt when they can’t make it! They left some of my teeth feeling rough after a cleaning last time, too. Today’s the last day of my I insurance & I’m never coming back.

I switched over to Horizon Dental earlier this year and have nothing but good things to say about their practice. I have used their services for a routine cleaning and wisdom teeth extraction on two separate occasions. The cleaning was relatively quick, taking about 20 minutes. One thing I loved was that Dr. Tsiang noticed that my upper back molar was grown inwards at a particular angle, which led to some calcium decay on the surface (something my previous dentist did not notice in the 5 years I was with her). He then gave me advice as to how to shape my mouth in order to have my toothbrush clean it effectively, as well as giving me a tube of Sensodyne toothpaste.
I don’t remember how long the wisdom teeth extraction took, but it didn’t feel that long. I did not opt to be put under since I was only removing my lower two wisdoms. One of the BEST abilities of Dr. Tsiang is his administration of lidocaine. He knows which spot around your cheeks that has the least nerve endings, which means you barely feel the needle going in. I was surprised when he finished because my previous dentist’s needle gave me an immense amount of pain just to fix a small cavity. As for the results of the extraction, there are no complaints: I had no noticeable swelling, the dissolvable stitches fell out after the initial discomfort went away, and I felt fine by the end of the week.
Although I’m not one to usually call out reviews by other members, the review by «Natasha C.» is somewhat perplexing for me. She has only written two reviews the past year, both with highly negative views about two different dental practices where she felt condescended. Perhaps her standards just needs to be lowered? In my experience, the nice, sociable types of dentists are more interested in making small talk rather than making sure your teeth are as perfect as they can be. I cannot say I find any faults with Dr. Tsiang’s personalities since my nervousness during my initial appointment was allayed by his approachability. I appreciate his straightforward attitude as well because it saves me time.
While it will always be hard to be completely satisfied with any specialist in a medical field (whether it be your dentist, physician, dietician, etc.), I am extremely satisfied with Dr. Tsiang’s medical practice. I recommend wholeheartedly.

I’ve been going to this place since birth. Literally. I used to live in Taiwan, and I would get my teeth checked out every year or so by Dr. Tsiang and his wife. Then, fast forward to America. Lo and behold, Dr. Tsiang happened to be nearby!
Office-​wise, the practice recently changed locations. The new office sports a clean, sterile, yet warm feel. Because of the new location, the equipment was also recently updated.
The quality of their service is top notch: I’ve gotten a root canal done for falling off a bike onto my upper left incisor, I’ve gotten all of my baby teeth pulled out by them, my sister’s gotten her wisdom teeth pulled out (with absolutely no scarring), etc. The best part probably is that Dr. Tsiang is very gentle with his hands: I’m absolutely terrified of needles, but Dr. Tsiang barely makes a prickle when using anesthetics.
Definitely recommended. :]

Boo, stay away.
My entire family has been going here for a couple of years. Initially they were very good and professional and all the above. However, as of recently, I feel like their abusing whatever relationship they have built with my mom and have been delivering sub-​standard work.
I only 2 of my 4 wisdom teeth pulled out, and I after the two got pulled, Dr. Tsiang told me that he’d let me know when to come in again… this was 2007. He has never ever mentioned the other two wisdom teeth ever again. Fine, whatever.
But recently with my mom, she needed to get a tooth replaced and basically they gave her no proper antibiotics or any antibiotics in general, even though if you talk to any other dentist, they will always give you something to ward off bacteria. And so my mom had to wait for 6 weeks suffering from a tooth (that ended up not fitting b/​c he messed up) and then they had to extract it and then try to put a new one in. However, the mouth is still infected. And during this time, my mom has been in extreme pain and they for some reason keep saying that she’s not. Um, ok, I think a patient knows their body the best and seriously, how can someone sit there and tell someone theyre not in pain?
The problem is is that if you speak Mandarin, they will instantly like you more (I think it’s an Asian thing) and in our case they developed sort of a friendship with my mom. But it’s one thing to be buddy-​buddy and its another to have a doctor-​patient relationship. I really do not trust them, and especially after Dr. Tsiang lectured me for 20 minutes and was complaining to me about my mom… probably not the best thing for a doctor to do to his patient.
Bottom line is they stink.

This family dental practice is owned by a very warm couple, Dr. Tsiang and his wife, who are both dentists. They are fluent in both English and Mandarin.
Dr. Tsiang is also a professor thus, he’s knowledgeable about new technologies and techniques. His staff is also very friendly and comforting, in case you are one who fear dentists.
The clinic is very clean and has the latest equipments.
My whole family are Dr. Tsiang’s patients; we’ve also referred many of our friends from all over the Bay Area to visit this clinic. Yes! Many of them drive from San Francisco or San Jose. They were satisfied with their experience and have since referred others to Dr. Tsiang.
You get a no fuss experience at a great value :)

Over the years, I’ve come to develop a fear of going to the dentist. I hadn’t been to the dentist in 2 years! I finally mustered up some courage and opened up the yellow pages and picked this dentist that was advertised as «gentle» and «friendly». My teeth cleaning with Dr. Kenneth Tsiang went so well! He and his assistants really made me feel at ease and the cleaning went by quick. Mandarin speaking too, just in case you or your family members prefer that.