Express

A close second to Banana Republic for me. I especially like the jeans and full sleeve shirts here.
Service here was fine as in they left me alone which is OK. I would much rather browse and get help only when I need it.

The staff here is awesome! I only like to be assisted when I ask and the express staff here is very helpful when I have questions. Even though I cannot find my sizes sometimes they offer free shipping and overnight shipping at reasonable rates! Big shout out to the management and staff for always helping me find the sizes I need!

Non existent customer service at this Express. Was there for an hour and was not greeted once, let alone asked if I needed help with anything. In their defense, the store was very understaffed but nonetheless, there is no excuse for no customer service. Thank goodness the clothes were nice.

Super cute clothes, great sales. This isn’t the biggest Express but that could be said about most of the stores at Hillsdale. Its the perfect place to run in and pick up some basics. The staff is always helpful. Its a nice but small Express.

I went in the store to make a return I purchased online and had to wait for a long time because people were working slow. Finally it was my turn and I told that guy I want to return back on the original form of payment and he needs the card in order to process it (I didn’t bring the card with me) Express needs to update their system to be like nordstrom where they can just refund it back to the card without the card being present!!! I’m never going back to this store! Horrible service !

Terrible costumer service probably the worst I’ve seen so far and I love shopping. I don’t even bother in going in this store anymore they seem to be bothered when asked for help and are not willing to help. I went there looking for several items after checking what they had on the sales floor I asked if they could check the Back or another store and said they couldn’t. I left without buying anything and won’t be coming back for sure.

This location doesn’t get many new items but the staff is friendly. Good for a last minute outfit. They have pretty good sales too.

Before things were occasionally on sale. Now I just don’t even bother going in anymore.

Today I went to shopping at the store.
Everything went perfect until I tried to perchase a sweater.
At the register, there was a lady with a light blue/​green shirt, was helping one customer. In a mean while, she turned to me and say «can u please go to the register behind her and someone will help you»
I said ok and while I was walking there another lady with dark hair and a white short t– shirt said «sorry I’ll help him first… can u wait there behind. Bah bah … And that pissed me off because she had a bad attitude. She acted hella rude while she said that to me…
I didn’t say anything after that… it made me regret being their customer.
The store was not busy. She should spend her time learn how to act nicer !!!

Lovely store! Great sales, wide range of items and styles, clean, organized, lots of space. I was able to find some good shit for the people on my Xmas list. My only beef is that the line for the checkout was kind of vague, and the employees seemed pretty indifferent and lackadaisical. Yeah I know you’ve dealt with X amount of idiotic shoppers toddy, but you’re in customer service… it’s your job to fake a good attitude.

I’ve been in this store several times and each visit has been a pleasant one. It a part of the Hillsdale Shopping Center and offers an awesome denim selection, large clearance area and very friendly staff. I’m also a big fan of their current deals…30% off of accessories and scarves.
They also have a good amount of dressing rooms that actually have good lighting in them. Believe it or not… that exists. :)
Overall…if you’re in the Hillsdale Shopping Center or just in the neighborhood, definitely check out this Express.

This is my first review. Don’t know why, but I decided to be mean all of a sudden. Here I go. This is a LIVE review.
I called to ask if they had a jacket in stock.
Clerk (female): Hi this is Express Hillsdale. How can I help you?
Me: Hi, I wanted to know if you have an item in stock.
Clerk: Can I put you on hold?
Me: Sure (I’ll just continue doing my work while waiting).
After 25 minutes of work/​being on hold and debating if I should write my first review, here I am…
It has been 28 minutes and 37 seconds and still counting… Oh wait…
Clerk (male): Hi can I help you? (no apologies but I figured it was a different person so he probably doesn’t know that I have been on hold. Lets move forward)
Me: I wanted to know if you guys have an item in stock.
Clerk: Can I put you on hold? It is actually really busy right now.
Me: Sure
And counting…31 Minutes 22 seconds and counting. I ended the call just now at 32 minutes.
i can’t say that it was a waste of time since I had some work done while waiting. I understand that stores get busy and it is hard to accommodate everybody especially accommodate those who are trying to find out if they should drive and extra 10 miles after work to buy a jacket that Express may or may not have. Yes, it would have been nice if I could know if Express had the jacket that I am looking for, but again, they were really busy.

This location always has a great selection of XS clearance items. Even though it’s a bit further for me than Stanford or Valley Fair, I’m happy to make the trip if it means I can find clothes in my size.
The customer service has also gotten better here. For the past year the associates have been more friendly and helpful. It’s also great that the store doesn’t get too busy. I love not having to wait in line for a fitting room or at the register!
Express does have a strict return policy — Yes, they track how many returns you make within a certain time period. If you try to return more than 5 items within 90 days, they will deny you at the register. This can be dealt with (although it’s a hassle) by calling customer service and explaining the reason for your return. This is a major turn off for some customers, but it doesn’t bother me because I’m not one to buy a ton of merchandise, only to return half of it a week later.

It’s true that the service isn’t what it used to be but I blame that on the economy and the fact that they can’t have as many people working at a time b/​c they aren’t making as many sales.
I’m the type of shopper who doesn’t need much help. Only time I ask for help is if I can’t find my size or I need someone to open a fitting room for me. Because of this, I don’t mind that the associates aren’t super helpful. I’ve never experienced rude employees however I haven’t been impressed by anyone in a long time.
I prefer the Valley Fair location simply because it’s bigger so they have more of a selection and a better chance that I will find my size.

Love the store itself and the clothing. There is one girl who works here who has been in the last three times I’ve been in… I don’t remember her name but she is fabulous — short and Hispanic, I believe — she is awesome! Very friendly, enthusiastic, and sweet. However, the rest of them I am not very impressed with. Don’t tell me to «let you know if I need different sizes in something» and then disappear for 20 minutes leaving me stranded in the dressing room hoping you’ll come back.
Not great customer service, but if I were them I’d hate my job too.

I was informed yesterday at the Hillsdale store that they have a new policy: you are not allowed to return more than five items in a 90-​day period.
They scan your ID and items in a new, separate scanner which tracks you and your returns, and once you reach five in a three-​month period, any more are DENIED.
Of course the teenager at the register could not explain the reasons for the policy other than «to stop people returning things».
Are they really hurting for business so badly that they’re going to try to increase revenue by making customers hold onto unwanted items?
I could understand if it’s an attempt to limit fraud, but even so, customers with receipts should be exempt. We are not.
Bye bye Express. You won’t have to deal with my returns anymore, nor my purchases. I’ll be making those at other businesses who advertise ‘free, easy returns in-​store or online”.

We are all human and when you are a big company there will always be some associates that are not doing their job right. The bad experiences stand out more than the good ones so when I think of this Express store I do remember a time when a girl was being very rude and short with me when she did not know what order to process my coupons in.
But, the incident with her was definitely isolated because everyone else there has always been nice to me and I always get a genuine hello and goodbye when I visit this location. I’m a guy (even though the store is categorized as Women’s clothing), and I don’t like to be bugged as much about shopping for clothes. This store is great about balancing it so they will always let you know they’re there, but they won’t be too pushy about it. Also, I go in there sometimes with my street (weekend clothes) and I don’t feel like they want to help me any less than some guy shopping in very fancy business attire. Little things like that go a long way (especially because I usually end up spending a lot more than the fancy dressed dudes. Duh! Why else would I be in there shopping?)
And if you are a guy and go out of your way to ask for fashion advice (which takes a lot of guts), the folks here are very cool about it and will help you with whatever you need without making you feel awkward at all.
This is my favorite clothing store and this is my favorite branch of the store.

In helping looking for a present, I came to an observation. Even down to the same 40% off items. Amazing how a lot of mall chains look exactly the same. I guess people come and pick out all the good stuff so the leftover stuff is the same across the board too!

Since I had to work that day, I sent my bf out to get me black leggings at the Express near him since he was planning on shopping for himself with his 40% off before noon coupon on Black Friday. He went around 10 and they had already sold out of them in my size. So he got a gray pair to exchange out later on. Flash forward… I came to this location to exchange them for a black pair which they finally got in stock. The guy at the register told me the gray ones were on clearance and we’d have to pay the difference. But, he was nice enough to honor the 40% off that we had used. Talk about customer service; I think he’s a manager at the store, but regardless, that was so nice of him. I usually don’t find anything at Express that catches my eye, but I’d definitely considering just browsing/​buying at this location, because of his friendliness. Three fab stars for him!

I tend to wander into express whenever I am in the mall mainly because they always have basically the same stuff for guys so its pretty safe when I need a shirt or tie for an occasion or want a new color its allways the same. It is nice now that the 1MX shirt now comes in a fitted and modern fit which give me more choices as I have a stockier frame so the fitted works a nice fit up top but does not compromise by being to large around the waste.
I really can not say much for the rest of the store as I mainly own shirts and ties from express. Once and awhile they have their classic box sale which has not really changed in a decade either. You can score a deal here and their as it is the left overs or odd sizes no one wants.
The staff from my experience have always been nice and helpful when I need help. They have always made an effort at this location to say hello and ask if I need help.