20-20 Optometry

Debbie in the front office is nice and totally helpful. Dr Na is also a trustable professional. Thx Lotz

My husband and I have both been going here for a couple of years. The doctor and staff are all very friendly. The front desk staff were very helpful in picking out good frames, as well.

I thought the doctor and staff were wonderful and the glasses they helped me pick were a perfect fit!

First time coming here, and I’m satisfied!
Don’t hesitate because of the bad reviews; this place is great; I highly recommend coming here for your eyes!
I’d had my glasses for almost six years, so I figured I was long overdue for a visit. The receptionists and the doctor were really nice!
It’s pretty small, but it’s clean and cute and there’s comfortable chairs and magazines to read.
I like how they let you walk around their office with (pretty strange looking glasses) so you can get a feel for your new prescription!
I didn’t have time to get my eyes dilated, so I really like that they let me reschedule my dilatation within a month still free of charge!
The whole appointment took about 45 minutes overall, and they gave me a copy of my new prescription (the one for glasses though) right away.
I’m definitely sticking to this place for my eyes!
They also take a wide variety of insurance so your’s is probably covered!

I have been a fan of Dr. Na ever since his office accommodated me at the very last minute a couple of years ago. One day while at work I scratched my eye and had to see the nearest eye doctor right away. I called a couple places in the area but nobody was available to see me in such short notice. I then called ²⁰⁄₂₀ and I was told that they were booked that day but that they’d make an exception to see me given the severity of my injury!
At first I was a bit skeptical due to some of the not so nice reviews however, once I got there I was greeted by the staff right away. After I filled out some paper work Dr. Na came out to greet me. Once he examined my eye I was relieved to know that it was «just» a minor scratch and although uncomfortable I would be fine after a few days! All in all I was in and out of the office within 30 minutes. Not sure why there are some negative reviews on Unilocal.I take it that some of these were written before Dr. Na took over this business.
Even though I live in San Francisco (and my go to eye doctor was in San Francisco as well) I have since switched to Dr. Na. Aside from the quality care that I get, I also love their selection of eyewear. They carry all the top brands and latest designs… and in case they don’t have them in stock they will order them for you!

Just a note, after checking in to see the hours for Saturday I got to reading some of the reviews. So here is mine. Dr. Na is amazing, he spends all the time I need assessing my vision and yes asks loads of «lifestyle» questions. I am not only difficult to «fit» I have had difficulty getting used to my lenses. Dr. Na. is always willing to try something new and even has found me a lens that worked for me when none would. Sadly now it is discontinued in the US he is working with me on something new that will.
I love having two pairs of glasses since I wear them all the time and I have bought frames elsewhere when I couldn’t find anything that I felt suited me. Both Dr. Na and the ladies working there have had no issues with me doing that nor have they complained about having to «re-​do» the ones I struggled with.
Debbie is no longer in San Mateo often and I miss her for sure. She could look at me and pick out frames badaboom. She does however find what I need at the other location and drop them off for me to see and try in San Mateo.
My only complaint at all is that with a small face and terrible vision it is difficult to find frames that fit and that I can see out of to make a decision. I have to trust whoever I am working with to tell me if they are too big, small or ugly
My only wish would be for more colour and collections… but who wouldn’t!
All in all I too feel at home when I visit 20÷20… have been going there since moving to CA 5 years ago and have been well treated at all times.

We have been really happy with ²⁰⁄₂₀. My husband and son wear glasses and have been seeing Dr. Na for a few years. The eye exams are thorough. Dr. Na takes time to answer any questions you have. And the staff seem to be very helpful and professional.
The prices seem high. We have great insurance and we still pay a good amount out of pocket. It would be nice if they had the prices on the frames they have on display. Instead they are coded and you have to walk around with a person and keep asking «how much are these, how much are these?».
I haven’t price compared as of yet. But I might just to see how much less I would pay at an optometry dept. located in a large department store. I will update my review if I find a significant savings. Otherwise ²⁰⁄₂₀ are worth paying a few extra dollars.

Summary: great doctor, horrible service and expensive prices
Longer version:
Went to Dr. Na since he was covered by my vision insurance and it was close to home. The actual examination was very good; Dr. Na answered all my questions and took the time to make sure his measurements were accurate.
Was very satisfied until it came time to settle the bill. The contacts lenses exam was $ 100(!) in addition to the comprehensive exam (which was $ 200), and even with insurance I would have had to pay $ 60 out-​of-​pocket for that exam alone. In actuality I paid almost the full amount, since insurance could only be used if I opted to purchase contacts lenses through them at inflated prices, something that was not communicated to me at all.
As for the glasses, they refused to provide me with a PD, which is required in order to purchase a pair of glasses at any location. This practically forces me to get glasses at their clinic, which only carried frames at marked up prices that my insurance would not fully cover.
At the end of the day, despite having comprehensive vision insurance, I still paid $ 124 out-​of-​pocket, and can’t even order glasses without another exam.
EDIT: Bumping this up a star. After I made my dis-​satisfaction known, I immediately received a call from someone trying to rectify the situation. In the end, I was able to get a PD by signing a waiver. But the prices are still ridiculous.

I’ve been going to ²⁰⁄₂₀ for a few years now. Staff is courteous, thorough and helpful. I recommend giving them a try! :)

I’ve been with Dr. Benjamin Na for over five years. He is thorough and has great bedside manners. I don’t understand why the reviews are so low, but they are undeserved! He is knowledgeable, caring, and has always gone the extra mile for me. I believe Dr. Na took over this practice from another doctor, and he has replaced all of the office staff, so my experience has always been great!

They rip off people, prices are too high and they work too slowly.
In addition, the receptionist was a rude, racist, vain woman.
I won’t set a foot there EVER again.

My family and I have been going to ²⁰⁄₂₀ Optometry for several years, since Dr. Tom’s days. On my first visit, Dr. Tom told me the prescription I had gotten previously was completely wrong for me, and proved it by giving me a very different and much better one. Now Dr. Na is in charge, but the quality of service remains high. Dr. Na is always friendly and ready to answer my questions, and the staff is capable and pleasant. I really don’t know how some of the other reviewers her are having so much trouble. Some of the reviews are so negative that I really have trouble believing them, and I wonder if the reviewers have issues of their own that may be contributing to their experiences. Is the staff really so unpleasant to everyone but me, or are some people projecting their own hostilities onto the staff?

I had a really bad headache back in 2008 that lasted for weeks. One trip to Dr. Benjamin and it’s been fixed! As an eye doctor, he’s got great skills! Kelly the assistant is great at helping you pick out glasses that fits your style. They do have some fees such as contact lens training that came to me as a surprise which I did not like. The trick is to make sure to ask them to tell you what are the fees before you agree to buy.

I am surprised by all the negative reviews I’ve read here. I have been a patient for 10+ years (since Dr. Tom took over the business.) My family and I are happy with the service we receive from Dr. Benjamin Na.
A few weeks ago, my six year old was sent home from school with pink eye. Alarmed, because I hadn’t noticed anything wrong, I called ²⁰⁄₂₀ Optometry to schedule an appointment. The staff were able to fit us in that same Friday morning — their busiest day. When Dr. Na walked in, he immediately noticed that my child had redness in one eye. My son had an infection, but not pink eye.
Dr. Na took the time (and had the patience) to answer all of our questions, including my six year old’s on the various buttons and equipment in the exam room. The staff even called the next week to check on my son.
Recently, his long time office manager left and the transition with the new staff has been an adjustment. While I find them to be polite and professional, follow up on paperwork could be improved. I expect this will improve as staff gets familiar with the office.

I went to this place because my insurance listed it but it was a total Rip-​off! So go here if you like to give money to greedy people otherwise find another Dr. They try to make you feel like you’re getting great service but it’s more like a scam than a medical practice. If you want to get contact lens prescription they charge you an additional $ 175.00 fitting fee on top of the eye exam then stick you for the cost of the lenses fortunately for me my copayment was only 10.00 for the visit but when I realized they were charging an additional fee for fitting and more money for the lenses I knew I would not be back. Most places include their so called fitting fee in the visit so to me it’s obvious that Dr. Benjamin H. Na is out to milk you. I thought it entertaining that at the end of the eye exam the associates hit you up for the additional charges and pretend like your getting an added value. I will go elsewhere for my contacts and exams and so should you…

I used to go to ²⁰⁄₂₀ Optometry, back in 2006. Dr. Tom was always very nice. The staff was not very friendly and not very organized. Then Dr. Tom left, so my reason for going there diminished. When it came time for my annual checkup I switched to Eyeworks on South B, which I love and have recommended to a few people.
Since leaving ²⁰⁄₂₀ they have called me a few times to see if I would like to make an appointment.
In late April 2009 I received a bill from a COLLECTIONS AGENCY for services from January 2006. I called immediately and requested the information. I have a discount plan through Blue Cross so normally pay a discounted amount at the time of service. The agency mailed me the information that they had. I called ²⁰⁄₂₀. I called my bank. I called my insurance company. I was never able to find record of the services. I don’t think that I owe them the money. ²⁰⁄₂₀ Optometry never mailed me a bill until they submitted it to collections THREE YEARS LATER.
Under protest, I just paid the bill. If I hadn’t paid by the end of the month it would go against my credit. I was told by the agency that the company has five years to submit a bill. Evidently there are no consumer protection laws for this sort of thing.
Ahh but there is Unilocal and the Better Business Bureau.
Did I mention that they charged me 10% interest since the alleged service date in 2006?
Yeah.

Oh, ²⁰⁄₂₀ I hate you guys so much. You guys really deserve a 0. Every time I think about you I cringe. You guys are a rip off and treat patients so badly. Not only did you guys take more than a month to give me my contacts, but when I asked for new ones (as they are MONTHLY contacts –shame on you, you of all people should know better!), your really bitchy (excuse my french) receptionist rudely talked like she was the almighty. Then 2 weeks later, you charge me $ 40 again for god knows what before you would give me my contacts. You guys are jerks. Not only are you expensive, but you give out generic stuff so you can make more money off of us. I would rather go blind then go back to you.

Major rip off… Dr. Na asks too many personal questions — where you work, what you do, even if I was already hesitating in answering… Just to be polite, I gave some info on what I actually do… The eye tests were thorough though…
But when it came to charges — would you believe they charge the same price for whatever frame you choose??? I asked, is that true? So if I choose Juicy or Armani, its the same $ 300 like some unknowns like Tura etc??? The lady there said — yeah, so its pretty easy for them to memorize how much they are? For their convenience, she said. Are they that stupid to use the same price tag for everything «so that its convenient» for them to keep in mind the prices?
Total rip off… I havent chosen/​ordered my frames yet til my next visit… I might just ask for my diagnosis and purchase the frame/​lenses some other place…

Short story: They ripped me off. I’m giving them two stars instead of one because Dr. Na answered all my medical-​related questions thoroughly.
Long story: I know this is super-​cheesy, but I really did join Unilocal (1) To give this place a bad review, and (2) To give my former landlords a good review, since I had a great experience with them (and they seem to get a lot of bad ones — they could use the help). Back to 20/​20, I was impressed by the quality of care, but I am quite upset with them. First of all, the $ 160 eye exam fee was exorbitant. My insurance will only pay for $ 75, but I figured the $ 85 extra might be worth it since this place was recommended by one of my coworkers. Plus, it’s totally my bad for not shopping around more. I would not have given this place a bad review were it solely for the extra $ 85 out-​of-​pocket (again, my bad for not shopping around). However, what ticked me off was the additional $ 125 that the staff TOLD me would be covered. Not only did they lie to me, but also the tests that made up this $ 125 were pointless. There was $ 25 for a contact «training fee.» I could have figured it out by myself, but I was there, they told me it would be covered, no big deal. THEN there was a $ 100 «contact follow-​up» appointment with the optometrist. He spent 2 whole minutes with me just to say «They fit you fine. Actually, they’re a little off, but because they’re daily lenses, there’s nothing we can do.» And charged $ 100. WHAT?! Well, my insurance company wouldn’t cover it in the end, and looking at the codes, I actually don’t blame them. (I’ve had my issues with the insurance company, but in this case I can assure you it is TOTALLY 20/20’s fault.) Very valuable lesson learned: Truly assess whether the medical «care» is necessary, even if your insurance will cover it. You don’t want to be a drain on the system, and you might wind up wasting valuable time and money too.

San Mateo office: The absolute worst!!! I had changed providers and decided to find a local place to do business with. After setting an appointment, I show up early to fill out paperwork. They were unable to answer questions I had on the form, then I had to wait 15min past my sheduled time to see the doctor. He was in such a rush the exam was only 5min!!! AND he comments «Your eyes are aweful you should get bifocals» Well I was shocked as my eyes have never been all that bad. The plot thickens… I go ahead with his sugestion and even select quality frames. 2 weeks later I am told there was a holdup and it will be 2 more weeks, then another week, then finally (you guessed it) the wrong frames came. During all of this I never got much in terms of customer service, just come back later. They even had sugested I take the wrong frames and see if they grow on me. What am I a plant!!! This place is just not worth your time, better to go to Costco… I did go back to my doctor of 10 years and he said I just needed a slight upgrade and my eyes are doing just fine.
BTW this is not the same as the Silicon Valley ²⁰⁄₂₀ sorry guys