Derek Tsu – State Farm Insurance Agent

I never write review. Thanks Derek Tsu agency for helped a lot for my family’s insurance. They really fast at respond and solve problems. explained coverages well and never upsell. I feel like they tried everything possible to maximize all the discounts available.

Don’t ever really write reviews on anything but restaurants but this office went above and beyond for me. Go in and look for Michael Zhu! He got my whole family a good quote on our car insurance. But the rate isn’t what impressed me. It was really his service and how he dealt with my mom and me. Also helped me open up a state farm checking account. yes, I said checking.

Michael Zhu is hands down the most knowledgable and professional agent in the SGV. I got my car and home insurance from Michael and he has saved me a lot money. I highly recommend Mr. Zhu.

I’ve been with State Farm for a couple of years now. I never even met Derek Tsu, but when I called for a quote, he was right on it! He followed up immediately, and it was early evening when I called. Anyway… best CSR follow up, company always sends out thank you letters, happy birthday, whatever letters. I appreciate it… and really happy with Derek and State Farm.

Great office to work with… provided me with great service. Without me even having to ask for it, they maxed out and exhausted all discounts applicable. Answered voice mails and emails in a timely manner and had my best interest in mind.

I’ve been insured by Derek for about 2 yrs now, pretty much since he opened up shop. I’ve been a resident of San Marino for over 20 yrs, and his office was located less than a mile from my house, which made it extremely convenient for me, an important factor.
I had heard good things about SF from friends, so I decided to run some quotes by them. I didn’t find their quotes to be the absolute lowest, but I did think that they tried to get me every discount possible, and all in all, I felt better, knowing that I would be able to reach out to the same person anytime something happened. My car is my baby, and I want it taken care of if something goes wrong.
We were hit by an elderly couple 4 months ago. Derek pointed us to the right ppl, helped us get the claim completed, and while I’m still waiting on SF to finish filing my claim, I did find that Derek’s office came through in at least making it a seamless process for us. Hopefully SF will come through as well and resolve this for us sooner rather than later.

Great service, great response time and maxing out discounts without my family even asking for it.

I switched over from AAA insurance after I got a new car. Derek and Phil definitely hooked it up and got me a lower rate then what I was originally paying at AAA for home/​auto. Within the first week of signing up, my new car was rear-​ended at a red light. Damages weren’t really noticeable, but I immediately texted Phil with some questions; he was very responsive and helpful. The other party’s insurance ended up paying me out for the damages. As a customer, I appreciated the fact that Derek and Phil were always reachable, even outside of normal business hours. Now, 2+ years into my policy, they still occasionally reach out to see how I’m doing.

The first time I spoke with Derek and his associates about my insurance questions, I was immediately at ease with my decision. All the staff is approachable, friendly, and knowledgable. I had been rear ended, and Derek helped step me through the process of getting my claim and providing me advice on what to do next. I highly recommend his services.

Derek helped me out with obtaining H06 insurance. I needed it to satisfy a loan requirement, and so it was very time sensitive. Within minutes after contacting Derek, he provided me great quotes and advice on which coverage options to choose… all at a much better price than the previous 3 agencies that i contacted. Needless to say I was very happy to go with Derek and would recommend him to family, friends, and business associates anytime!

I was looking for a good agent that could help me through my insurance policy since I just transferred to State Farm. Derek Tsu was just the man. He not only provided excellent service, but found ways to get me discounts without me even asking. He was always there to answer my questions by his quick responses! Thanks Derek!

I came in here today to see if they sell event insurance for our wedding venue. Sadly they don’t, however, I was pleasantly surprised about how knowledgeable they were about their other insurance offerings. I might just switch over to their auto insurance since it’ll save me money. If you don’t know anything about insurance like me and need to buy insurance for any reason, come here and they’ll put you at ease. Apparently the broker went to MIT. I don’t know of any other insurance brokers that went to such a prestigious school. I wonder why he chose to sell insurance haha

«I’ve always had different insurance companies for different assets… one for my cars, another for my home, and another for my business. and another for life and health insurance. It was a headache just remembering which company covered what. Then, one day, a friend referred me to Derek after hearing me vent after a car accident. The experience thereafter changed my views about insurance as a whole. Derek educated me on how he was protecting my every risk so that I had no duplicate coverages or any gaps, The best thing was that. in an effort to give me the best possible price for everything, I discovered that State Farm could house my every insurance need in one roof for a better price. On top of that, I get an agent that actively looks out for my interests. What a sweet deal. Thanks, Derek. I’m going to refer everyone I know to this guy’s agency.»

I started using Derek about a year ago to service the insurance needs for my family’s real estate holdings. We shopped around quite a bit and realized that bids were identical between agents within the same insurance carrier.
What it came down to was finding an agent who is intelligent, attentive, responsive and trustworthy. When reviewing our portfolio, Derrek was keen to point out various ways for us to reduce our premiums without compromising coverage. I never felt that he was trying to upsell products or features. That’s definitely not the case for all insurance agents.
For larger, more complex portfolio needs — I would easily recommend Derek.

I transferred to State Farm recently and Michael made that process as a new customer very easy. He has been absolutely fantastic in reviewing my coverage and advising me of all my discounts! I would absolutely be lost without him. Thanks Michael

I normally don’t write reviews, the only time I would take the time and effort to write a review is when there is exceptional service. In this case dealing with Michael Zhu was service above and beyond the typical. I appreciate the honest non sales person approach Michael has and I feel comfortable asking questions without fear of hearing a salesmans response. I highly recommend Michael for his great customer service and honest approach.

Phil has been great in answering all my queries. He’s very efficient and I always get a response within 24 hours. He also checks in with us from time to time to see how we’re doing.
Highly recommended!

Working with Michael Zhu at this State Farm office was a pleasure and completely stress free. He was able to offer me an even better rate than my previous provider and the customer service so far has exceeded my expectations.
Michael is very efficient, courteous, easy to talk to and returns calls quickly. He answered all of my questions and explained everything to me in detail with great advise. I have now moved two of my policies over to State Farm because of the superb customer service and competitive pricing!
I would absolutely recommend this State Farm office. Keep up the good work! :)

Ask for Michael Zhu, that guy knows his shit. He helped me saved shit tons of money on my insurance. He explained in depth on every crazy ass questions I asked without thinking I’m a dumb ass. Well he probably did in his head but at least he didn’t show it.
Anyway I’ve been with a lot of insurance agencies and I gotta say I’m most satisfied with this one. If you want to save money on a respectable and reliable insurance company with great service and a good price, look for MZ!

I wanted to find a place that would provide me with cheaper auto insurance, better customer service and an agency that would actually care about their customers. So of course, I started Unilocaling. I came across this one and called in, clueless about what to do. Phil picked up and guided me every step of the way.
He was extremely helpful! He gave me the best rate on my auto insurance and made sure I got as many discounts as possible! Derek is awesome and ensured that I was completely satisfied before hanging up the phone. I’ve called in a couple times and each time I called, I got excellent customer service from everyone. The staff members here are great and extremely patient!
So if you’re like me and you want a place that actually takes care of you, look no further and give this agency a call! Saved me a lot of money while providing excellent service!